Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Zoe did a great job from beginning to end , only ......”

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Jun 06,2017
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By: 'D'
Jun 06,2017
2 people found
this helpful
Zoe did a great job from beginning to end , only comment I have about this branch is that they do NOT pass on messages or listen to what to what you are telling them...
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“i found this agent to be highly unprofessional. They asked ......”

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Jun 06,2017
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George
By: 'Disgruntled'
Jun 06,2017
6 people found
this helpful
i found this agent to be highly unprofessional. They asked to value my house and then didn't turn up. I then tried to find out what had give wrong and they couldn't have cared less. I also asked to view a show house twice and ...
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By: Anup
Mar 09, 2020
View all comments (3)
I have got the similar experience. Mark if you think you were not rude with me today. i found this review to tell you that please stop doing it with your customer. ...

“Darren Minton made the whole moving process very simple. We ......”

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Jun 02,2017
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Darren
By: 'Stuart'
Jun 02,2017
3 people found
this helpful
Darren Minton made the whole moving process very simple. We moved with no issues at all. I would definitely recommend his services. Stuart M...
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Comment on agent fees
Fee resonable for the good service.
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“Dear Jade and LukeWe very much appreciate the business-like way ......”

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May 30,2017
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Luke
By: 'Thank'
May 30,2017
1 people found
this helpful
Dear Jade and Luke We very much appreciate the business-like way that you have gone about re-letting our bungalow. You have made life very easy for us....
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Comment on agent fees
GOOD
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“My wife and chose Connells to market and hopefully sell ......”

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May 30,2017
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Stephanie
By: 'Mr'
May 30,2017
1 people found
this helpful
My wife and chose Connells to market and hopefully sell our property for us. From the initial valuation through to the completion of our eventual sale and purchase - Stephanie and the team at Connells were fantastic. They were all professional, courteous, calming and extremely ...
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Comment on agent fees
All good.
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“Lucy, (Mark in Sales) Emma and Ruth have done such ......”

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May 26,2017
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By: 'Nikki'
May 26,2017
1 people found
this helpful
Lucy, (Mark in Sales) Emma and Ruth have done such a good job for me that I can't praise them highly enough. After a traumatic experience with another agent, the difference is huge. Lucy is my main contact, and is efficient, kind, intelligent, caring and ...
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Comment on agent fees
The feds are very reasonable, I trust them to be fair and honest, and having just had a poor experience with another agent, the relief is terrific! Thank you all.
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“Phoned to view a property and my partner was told ......”

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May 24,2017
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By: 'M'
May 24,2017
4 people found
this helpful
Phoned to view a property and my partner was told she would have to take a small phone financial plan interview to make sure she was ok to purchase the property. When I phoned to clarify , a young woman told me it was because the ...
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Comment on agent fees
N/A
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“Connells made buying a house extremely difficult. They refused to ......”

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May 23,2017
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By: 'Abi'
May 23,2017
1 people found
this helpful
Connells made buying a house extremely difficult. They refused to accept our offer unless we used their mortgage services which they charged at £600 and did not offer the best rates on the market at the time. Trying to discuss this with them was impossible, one ...
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By: Stephen
Dec 01, 2017
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Here at Connells we look to make the house buying process as easy as possible. we never refused to accept your offer as we don't have the power to. We don't own the property so we would never be able to make that decision. any offers we receive we put forward with 24 hours and it is our vendors who make the decision. ...

“I have to agree with the Bad Reviews made by ......”

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May 23,2017
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lucy
By: 'Mr'
May 23,2017
6 people found
this helpful
I have to agree with the Bad Reviews made by other Clients who have tried to Sell with Connells. The main problems is there Sales dept which has a High turn over off Sales Staff. One day you will be talking to someone then a ...
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Comment on agent fees
Fees are high
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“My house had been on the major web sites for ......”

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May 19,2017
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Luke
By: 'Mr'
May 19,2017
1 people found
this helpful
My house had been on the major web sites for a month so I was a little scepticle with Lukes confidence that he had tenants ready and waiting. It was let the very next day. Well done Luke, very proffesional, efficient and enthusiastic. I could ...
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Comment on agent fees
good
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“A great member of staff in a great branch.I ......”

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May 18,2017
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Christopher
By: 'jodiewh'
May 18,2017
0 people found
this helpful
A great member of staff in a great branch. I have used Connells for personal mortgage advice and to rent out property for over 10 years. Chris and the team have been professional, helpful, diligent and courteous throughout every single contact with them. They truly put ...
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Comment on agent fees
Very reasonable fees especially for continuing customers
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“Very poor inadequate service! Not worth one star!!!I'm a ......”

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May 16,2017
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By: 'Kare'
May 16,2017
3 people found
this helpful
Very poor inadequate service! Not worth one star!!! I'm a landlord, I gave 2 properties to Connells and asked them to manage them with a 6 month contract. Connells issued both 12 month contracts, they managed to get the one tenant out at the end of 6 months but ...
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Comment on agent fees
Expensive fees for bad service!
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“I had very bad experience last year. While taking the ......”

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May 16,2017
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Ian
By: 'Vishal'
May 16,2017
1 people found
this helpful
I had very bad experience last year. While taking the property on market the manager talk sweet and give lot of assurances of good customer services however, once you sign the contract to put your property on market they transfer your file to someone who ...
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Comment on agent fees
Bit higher than market.
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“Utterly fantastic. Very organised, proactive and responsive. Really couldn't ask ......”

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May 11,2017
Minithumbup
By: 'Phil'
May 11,2017
1 people found
this helpful
Utterly fantastic. Very organised, proactive and responsive. Really couldn't ask for any more. I have 100% confidence in Kris. Very happy......
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Comment on agent fees
Very fair and reflect the effort and professionalism of the service provided
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“Shani has always striven to provide us with the best ......”

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May 11,2017
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Shani
By: 'Anne'
May 11,2017
0 people found
this helpful
Shani has always striven to provide us with the best service possible and I highly commend her services. I do, however, have some issues with the way that Connells is set up as a letting agency. It appears to me that they have too few ...
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Comment on agent fees
Monthly fee good but tenancy handover charges are often high
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“Shani is very helpful and informative member of your staff. ......”

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May 10,2017
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Shani
By: 'Tina'
May 10,2017
0 people found
this helpful
Shani is very helpful and informative member of your staff. She makes sure we understand everything and will listen to our point of view. Unfortunately she had to take time out as she was very sick, but as soon as she returned to work she ...
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“What a bunch of muppets!! I drove for 5 hours to ......”

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May 06,2017
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By: 'Tracey'
May 06,2017
1 people found
this helpful
What a bunch of muppets!! I drove for 5 hours to view a property in Paignton,as I am moving to the area, only to be told that they had forgotten to confirm with the tenant, they gave no real apology to speak of. I was ...
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“Simon Beazley, Prudence Squires-Adams and Lucy have been wonderful in ......”

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May 05,2017
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Simon
By: 'Swati'
May 05,2017
0 people found
this helpful
Simon Beazley, Prudence Squires-Adams and Lucy have been wonderful in finding me tenants. I am a first time landlady and they have made the whole process so easy that it took the weight of my mind. They were very pro-active in finding tenants, provided all ...
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Comment on agent fees
Good - a lot cheaper than agents in that area.
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“I was very happy with the service I received from ......”

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May 04,2017
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Darren
By: 'Elio'
May 04,2017
3 people found
this helpful
I was very happy with the service I received from Connells. Darren Minton was very efficient from start to finish keeping me up to date with the progress of the sale and being the go between for me and my buyer. The marketing worked well ...
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Comment on agent fees
The fees are as expected.
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“Extremely helpful staff throughout the entire sale process. Quick sale ......”

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May 04,2017
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Luke
By: 'Irina'
May 04,2017
0 people found
this helpful
Extremely helpful staff throughout the entire sale process. Quick sale and I was kept informed at all times. I would definitely recommend Luke and the entire staff at Connells...
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Comment on agent fees
Good
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“Worse state agent ever in the UK, staffs has no ......”

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May 02,2017
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By: 'Dr.'
May 02,2017
1 people found
this helpful
Worse state agent ever in the UK, staffs has no respect to there promise for calling back the clients, the staffs are very inefficient and worse of all is the manager Steven who dose not know any thing about his staffs and he is rubbish ...
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Comment on agent fees
Agent fees dose not correspond to their surface. Dr
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“My house sale which took approximately 9 months to complete was ......”

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Apr 30,2017
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Luke
By: 'Anna'
Apr 30,2017
0 people found
this helpful
My house sale which took approximately 9 months to complete was handled by Luke Cheek from start to finish. If I could have hand picked someone, I really don't think I could have got anyone better than Luke! From the start he was approachable, friendly, professional ...
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Comment on agent fees
Good
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“Just been through the first 6 months with Touchstone and well, ......”

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Apr 25,2017
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Shirley
By: 'L'
Apr 25,2017
1 people found
this helpful
Just been through the first 6 months with Touchstone and well, they got lots to improve before they can say that they care. First of all, my flat was advertised having a dishwasher, and seeing similar flats in the same street we didn't have any doubts ...
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By: Penny Graham
Apr 25, 2017
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Hi. I am sorry to hear that you have experienced an issue with our company. Please could you contact me on [email protected] and confirm your property address and the issues you have encountered and I will take up the matter with the relevant Team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“I found the overall service excellent. Simon was efficient, polite ......”

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Apr 24,2017
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Simon
By: 'Indi'
Apr 24,2017
0 people found
this helpful
I found the overall service excellent. Simon was efficient, polite and gave good advice throughout the letting process. Thank you....
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Comment on agent fees
Agents fees were competitive and good value.
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“Do not use them they are useless. Staff turnover over ......”

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Apr 22,2017
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By: 'Stuart'
Apr 22,2017
1 people found
this helpful
Do not use them they are useless. Staff turnover over is massive, poor communication, admin ( for example they are unable to find a contract they claim my tenant signed) etc and if you have a problem and need to escalate they refuse to give the ...
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Comment on agent fees
Excessive for the quality of service I have received to date
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By: Luke Ansell
Apr 25, 2017
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Further to previous comments Stuart I am delighted to hear that this has now been resolved in an efficient and effective manner and that both parties are now happy with the outcome. Kind regards ...

“Everyone was very friendly and positive, and it seemed sincere!! ......”

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Apr 21,2017
Minithumbup
By: 'F'
Apr 21,2017
0 people found
this helpful
Everyone was very friendly and positive, and it seemed sincere!! They kept you informed as to what was happening and you knew that if you had to call them for info, they would be upfront and honest....
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Comment on agent fees
(agent's fees are probably typical, so have no comment)
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“I used Connells Watford to let my house. They dealt ......”

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Apr 21,2017
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Prudence
By: 'Luke'
Apr 21,2017
0 people found
this helpful
I used Connells Watford to let my house. They dealt with it in a timely and professional way. My house was let straight away at the price I wanted to achieve. As far as experiences with estate agents go, this was the best I have ...
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Comment on agent fees
As expected
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“Really happy with the service that Keri provided. We had ......”

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Apr 20,2017
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Keri
By: 'Sonia'
Apr 20,2017
0 people found
this helpful
Really happy with the service that Keri provided. We had two valuations but Keri was so professional right from the start. She'd really done her research and took time to get to know us. The process was seamless from start to finish and Keri helped ...
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Comment on agent fees
The fees were fair and competitive
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“Karl Pollit made applying for a new mortgage easy. He ......”

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Apr 19,2017
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By: 'G.Tarsky'
Apr 19,2017
0 people found
this helpful
Karl Pollit made applying for a new mortgage easy. He was even happy to re apply for a new mortgage a second time for us weeks after our first mortgage was accepted. He was professional and helpful as he had been from the beginning. Always ...
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Comment on agent fees
Good
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“Excellent from start too finish. Couldn't recommend connells more. They ......”

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Apr 14,2017
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Ryan
By: 'Michelle'
Apr 14,2017
4 people found
this helpful
Excellent from start too finish. Couldn't recommend connells more. They have been friendly yet professional. Me being a worry head has had constant reassurance throughout the process of buying and selling with them. Ryan has been on the other end of the phone whenever I've ...
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Comment on agent fees
You get what you pay for :-)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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