Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Really bad. They try to blackmail you by saying offers ......”

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Sep 08,2017
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By: 'SSS'
Sep 08,2017
3 people found
this helpful
Really bad. They try to blackmail you by saying offers won't be relayed to vendors until you have come into their office for their financial verification checks; even though my financial advisor provided this confirmation on my behalf.* Also, incredibly bad at responding to calls/...
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“Fantastic reliable service during a very difficult family time. Mike ......”

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Sep 04,2017
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Michael
By: 'Mark'
Sep 04,2017
0 people found
this helpful
Fantastic reliable service during a very difficult family time. Mike Howley and the team were excellent. They dealt with our situation with understanding and respect and I was able to move my mother without any problems. It could of been a really stressful time but ...
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Comment on agent fees
Good
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“We would just like to express our sincere Thanks to ......”

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Sep 04,2017
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By: 'J'
Sep 04,2017
0 people found
this helpful
We would just like to express our sincere Thanks to Anna & the team at Connells in Chippenham for the help & support given to us to find a property to rent in the area. They were friendly, very understanding of our specific requirements, professional in their ...
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Comment on agent fees
Good & reasonable.
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“When I met Danielle to discuss marketing options she was ......”

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Sep 01,2017
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Danielle
By: 'Sue'
Sep 01,2017
1 people found
this helpful
When I met Danielle to discuss marketing options she was friendly and professional explaining clearly the procedure and answering any queries I had. The property sold within a week and the staff at Connells , particularly Danielle and Claire , kept me informed at every stage either ...
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Comment on agent fees
Fair
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“Just completed on our late parents property which we finally ......”

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Aug 31,2017
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Glenn
By: 'Lyn'
Aug 31,2017
0 people found
this helpful
Just completed on our late parents property which we finally put on the market in March 2017. Initially we had looked at Purple Bricks but quickly decided to hand it over to the professionals as neither of us know anything about selling houses or conveyancing and ...
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Comment on agent fees
Fees a little higher than some maybe but worth it for us.
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By: Lee cooke
Nov 24, 2017
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Taking time to write feedback really means a lot to my team and I and giving us 5 stars is amazing, we are delighted you chose Connells instead of Purplebricks, glad we did s good job, thank you so much for helping us retain the Top selling Estate agency branch crown 😀 ...

“This is the worst agency, agent Neil was the one ......”

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Aug 27,2017
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Neil
By: 'Neil'
Aug 27,2017
0 people found
this helpful
This is the worst agency, agent Neil was the one whi was dealing with our tenancy agreement, i have no idea how come he got job, lies and lies thats what he said and we were supposed to move on 25 th august and were given ...
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“DO NOT USE!!! As you can see this agent states ......”

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Aug 26,2017
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By: '...'
Aug 26,2017
4 people found
this helpful
DO NOT USE!!! As you can see this agent states you can get something called Buyers Incentive. What they are doing is point blank LYING TO YOU! I am aware that this buyers incentive or currently Home Buyers Service is not what they say it ...
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“Wife called to view a property advertised by Connells on ......”

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Aug 25,2017
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By: 'Annoyedbuyer'
Aug 25,2017
6 people found
this helpful
Wife called to view a property advertised by Connells on Rightmove. The agent instead spent 10 minutes trying to make my wife agree to a Mortgage Review with their 'in -house' mortgage adviser. My wife told her that 1. We are on a 5 year mortgage on our ...
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Comment on agent fees
NA
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“Brilliant estate agent! Couldn't have done it without them. Very ......”

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Aug 23,2017
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Lauren
By: 'Laura'
Aug 23,2017
3 people found
this helpful
Brilliant estate agent! Couldn't have done it without them. Very professional, proactive and friendly. Wouldn't have been in our house now had it not been for their hard work and commitment....
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Comment on agent fees
Standard Fees, on par with most estate agents.
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“The lettings team at Connells in Watford were very proactive, ......”

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Aug 23,2017
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Simon
By: 'Raj'
Aug 23,2017
0 people found
this helpful
The lettings team at Connells in Watford were very proactive, hardworking and spared no effort in finding me a tenant. They communicated very well with regular updates and suggestions on how best to find the right tenant....
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Comment on agent fees
Fees are ok but I like the fact that they take a higher deposit from tenant.
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“I am very pleased with the services I have received ......”

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Aug 22,2017
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Scott
By: 'SC'
Aug 22,2017
0 people found
this helpful
I am very pleased with the services I have received from Connells Watford. Scott Hillsdon was my sales contact. He is a young, hardworking and dedicated property sales man. He looked after our house sales very professionally and he was on top of everything. We ...
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Comment on agent fees
Sales Commission fee is a bit on higher side and I would suggest them to remain with other Estates Agents in the area.
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“I would avoid Connells letting at all costs. They treat ......”

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Aug 17,2017
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Sasha
By: 'Very'
Aug 17,2017
4 people found
this helpful
I would avoid Connells letting at all costs. They treat their tenants with complete disrespect. They are quite happy to take your money but don't want to return your deposit. The house during our tenancy had so many problems which at times left it not ...
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Comment on agent fees
The rent was very hight compared to similar properties in this area.
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“Simon and the team are a valuable asset to Connells. ......”

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Aug 16,2017
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Simon
By: 'Happy'
Aug 16,2017
0 people found
this helpful
Simon and the team are a valuable asset to Connells. They were professional all the way through the lettings process and I am delighted with the Tenants they found and the Service I received....
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Comment on agent fees
Reasonable fees -
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“I sold my house very seamlessly which was a pleasant ......”

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Aug 16,2017
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Emma
By: 'Emma'
Aug 16,2017
1 people found
this helpful
I sold my house very seamlessly which was a pleasant surprise. I was very sceptical of estate agents and they haven proven me wrong. The online system for completing all paperwork was a excellent as I didn't have to have piles of paperwork all over ...
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Comment on agent fees
See above
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“I Have always found Simon at Connells lettingsvery attentive and ......”

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Aug 15,2017
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Simon
By: 'James'
Aug 15,2017
0 people found
this helpful
I Have always found Simon at Connells lettings very attentive and professional. He always responds to any correspondence promptly, and is always helpful....
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Comment on agent fees
Good
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“I contacted Connells in Chelmsford on a Monday morning, photos ......”

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Aug 14,2017
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By: 'Kat'
Aug 14,2017
0 people found
this helpful
I contacted Connells in Chelmsford on a Monday morning, photos were done that afternoon and my property sold 12 hours later. How can you fault that, they were employed to find me a buyer and they did. I was eager to sell as I had already ...
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Comment on agent fees
Fees are high, but you get what you pay for. They earnt their fee in a few hours, good luck to them
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“Everyone was very helpful and good communication throughout the process. ......”

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Aug 11,2017
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George
By: 'George'
Aug 11,2017
0 people found
this helpful
Everyone was very helpful and good communication throughout the process. Everyone kept it professional from the start to the very end, witch is something rarely see these days....
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Comment on agent fees
Good
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“We have had a great service from Prudence and Connells ......”

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Aug 10,2017
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Prudence
By: 'Mike'
Aug 10,2017
0 people found
this helpful
We have had a great service from Prudence and Connells generally and I would recommend them anytime. She was very knowledgeable and helped us all the way in finding a tenant....
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“Connells demonstrate great knowledge of the local market and were ......”

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Aug 08,2017
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Lauren
By: 'Amanda'
Aug 08,2017
3 people found
this helpful
Connells demonstrate great knowledge of the local market and were proactive in selling our property. They kept in regular contact throughout the whole process. We can highly recommend Connells and will certainly use them again....
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Comment on agent fees
Reasonable fees.
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“Friendly service provided for my sale and purchase and with ......”

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Aug 06,2017
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By: 'Richard'
Aug 06,2017
0 people found
this helpful
Friendly service provided for my sale and purchase and with sorting out my mortgage . Managed to get a very quick sale of my property, which surprised me, for the full asking price....
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Comment on agent fees
Good.
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“Enzo was extremely helpful and professional - from our first ......”

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Aug 04,2017
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Enzo
By: 'Lucie'
Aug 04,2017
3 people found
this helpful
Enzo was extremely helpful and professional - from our first mortgage appointment to guiding us through the various insurance information to completion. He explained everything simply and made it easy for us to understand as we were daunted as first time buyers. I would not ...
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Comment on agent fees
Good
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“Hi, I would like to say to a big Thank ......”

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Aug 02,2017
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By: 'Karyn'
Aug 02,2017
0 people found
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Hi, I would like to say to a big Thank you to Shani Phillips at Carlyle house, Cathedral Rd, Cardiff, South Glamorgan, for her help in sorting out my maintenance issues, 77, Weyhill Rd, Andover SP10 3NR Kind regards, Karyn Askew xx...
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“Connells did what they said they would do advertised the ......”

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Aug 02,2017
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Luke
By: 'Marian'
Aug 02,2017
0 people found
this helpful
Connells did what they said they would do advertised the property, arranged for the viewings, got the prospective purchasers to view and found the buyer. All done in a professional, helpful and timely manner. Good communicators. I was disappointed that the valuation was somewhat higher ...
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Comment on agent fees
Would have preferred a percentage fee rather than a fixed fee.
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“Jo Turner has acted for us on two occasions to ......”

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Aug 01,2017
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By: 'PRH'
Aug 01,2017
2 people found
this helpful
Jo Turner has acted for us on two occasions to find a tenant for our rental property. On both occasions she has promptly and professionally found us very suitable tenants. She has efficiently dealt with all paperwork and kept us fully informed at all times ...
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Comment on agent fees
Standard
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“Excellent service, 19 views in 1 week, sold after 9 days. Got the ......”

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Aug 01,2017
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Amy
By: 'Ade'
Aug 01,2017
2 people found
this helpful
Excellent service, 19 views in 1 week, sold after 9 days. Got the price we wanted. What more can you say. Amy and David had their fingers on the pulse throughout and completed to money in the bank in 10 weeks. Just what we wanted. Big thanks!...
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Comment on agent fees
Haggle don't accept what's quoted as their are a lot of cheap ones online and they need to be competitive.
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“No feedback no offers terrible agents no communication all they ......”

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Jul 30,2017
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By: 'John'
Jul 30,2017
0 people found
this helpful
No feedback no offers terrible agents no communication all they want to do is to get you on the books and hope...
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Comment on agent fees
Terrible
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“Have been with them for 5 months, I have 2 viewings and ......”

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Jul 28,2017
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By: 'Julia'
Jul 28,2017
2 people found
this helpful
Have been with them for 5 months, I have 2 viewings and NO communication from them at all regarding my property. Would not ever use again...
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Comment on agent fees
Rubbish
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“The most unprofessional - The most unprofessional estate agent in ......”

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Jul 27,2017
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james
By: 'Oxana'
Jul 27,2017
1 people found
this helpful
The most unprofessional - The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to ...
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Comment on agent fees
Bad
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“Thank you so much to Scott and Luke for working ......”

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Jul 27,2017
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Scott
By: 'Maiden'
Jul 27,2017
0 people found
this helpful
Thank you so much to Scott and Luke for working so hard to get us our new home! Thank you for the advice, surport and guildence! I love our new house and would recommend Connells as a team! Not forgetting Krish the morgage adviser, Amazing! 🏡...
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Comment on agent fees
O.k!
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“Very disappointed with service received. No updates on the process ......”

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Jul 27,2017
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By: 'Very'
Jul 27,2017
0 people found
this helpful
Very disappointed with service received. No updates on the process of the sale of our home, had to be chased to do anything. Not very helpful at all fees paid for nothing but an online advertisement....
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Comment on agent fees
Paid £1800 just for advertisement no actual service
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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