Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

No Properties

“Recently sold a house in Bedford and was very disappointed ......”

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Oct 07,2017
Minithumbdown
Giovanni
By: 'Disappointed.'
Oct 07,2017
0 people found
this helpful
Recently sold a house in Bedford and was very disappointed with the service .Initial contact/advice was excellent with Giovanni very impressive. Sadly the ongoing support was poor. Felt that agents were more interested in the buyers and saw us as a nusicance even though ...
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Comment on agent fees
VAT always a shock. Disappointed that had to pay £100 for photos(which werent very good either). Have since spoken to other agents who do not charge.
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“Word of warning to the British public, especially the vulnerable ......”

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Oct 06,2017
Minithumbdown
By: 'Jacqueline'
Oct 06,2017
0 people found
this helpful
Word of warning to the British public, especially the vulnerable amongst us. NEVER and I repeat NEVER call these people until you are ready to sell. One tiny enquiry has led to countless telephone calls and emails on a daily basis.I made my position ...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Ryan Towers
Oct 17, 2017
View all comments (1)
It wouldn't matter if the CEO did see it anyway I have sent him numerous of emails which he has blatantly ignored! Worst company I have ever dealt with ...

“After finding a property that we liked, we went ahead ......”

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Oct 06,2017
Minithumbdown
By: 'Paignton'
Oct 06,2017
1 people found
this helpful
After finding a property that we liked, we went ahead and decided to put the necessary holding deposit down to secure the place. We agreed the moving-in date with the estate agent, and signed the Holding Deposit Agreement for the agreed move date and rent ...
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“I used Connells in Leavesden to sell my house. I ......”

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Oct 06,2017
Minithumbup
Tom
By: 'Review'
Oct 06,2017
0 people found
this helpful
I used Connells in Leavesden to sell my house. I changed estate agents to Connells as with my previous estate agents I wasn't get the communication that had been promised when signing up. Connells had been recommended by a friend who had also had a ...
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Comment on agent fees
ok, similar compared to other agents.
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“I found the whole process both selling my house and ......”

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Sep 29,2017
Minithumbup
Chris
By: 'CarolH'
Sep 29,2017
0 people found
this helpful
I found the whole process both selling my house and my purchase of another property extremely smooth, everyone in the Stopsley branch were helpful and dealt with all my queries (of which there were quite a few, not having bought and sold for 35 years). Thank ...
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Comment on agent fees
Reasonable, as expected
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“Very happy with mortgage service, Rick was very helpful and ......”

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Sep 28,2017
Minithumbup
Rick
By: 'Viorel'
Sep 28,2017
1 people found
this helpful
Very happy with mortgage service, Rick was very helpful and spoke to me very well face to face. Made the process very easy for me. Communicated with other estate agents effectively for me and answered all questions on my behalf....
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“I can not thank or praise Claire enough for all ......”

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Sep 28,2017
Minithumbup
Claire
By: 'Sara'
Sep 28,2017
1 people found
this helpful
I can not thank or praise Claire enough for all her help, advice and dedication for helping me through a very long (6 months) process of selling my property and purchasing my new home. There were a few bumps in the road but Claire and her ...
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Comment on agent fees
Agents fees were very good.
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“Everyone at this branch were helpful throughout the selling process ......”

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Sep 25,2017
Minithumbup
Chris
By: 'Liz'
Sep 25,2017
0 people found
this helpful
Everyone at this branch were helpful throughout the selling process from getting a valuation through to receiving the offer. Staff were friendly and we always felt that we could contact them with any questions....
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Comment on agent fees
These were fine.
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“Fantastic little team. Helped me find my dream property. Big ......”

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Sep 25,2017
Minithumbup
Marc
By: 'Mr'
Sep 25,2017
0 people found
this helpful
Fantastic little team. Helped me find my dream property. Big thanks to Marc & Brandon I couldn't have done it without you...
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“Brandon took full control of my sale from start to ......”

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Sep 25,2017
Minithumbup
Brandon
By: 'Alli'
Sep 25,2017
0 people found
this helpful
Brandon took full control of my sale from start to finish, sold within 4 weeks for over the asking price!! Superb team, superb service, superb agents!...
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Comment on agent fees
Good
Was this helpful? Yes

“I would like to thank Sam, Danielle and Jess who ......”

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Sep 22,2017
Minithumbup
samantha
By: 'Mrs'
Sep 22,2017
0 people found
this helpful
I would like to thank Sam, Danielle and Jess who have been absolutely amazing while dealing with the sale of our house. We certainly had a lot of bumps in the road with the chain, but the team in Shaftesbury went above and beyond to ...
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Comment on agent fees
very competitive
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“Thanks very much for your support and keeping me informed. ......”

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Sep 22,2017
Minithumbup
Rick
By: 'Zipporah'
Sep 22,2017
0 people found
this helpful
Thanks very much for your support and keeping me informed. You made the process so simple unbelievable. I found the staff members helpful throughout the process. Given I had approached other various agencies wanting to purchase a property, I was put off by their initial ...
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“Craig and Brigid have been fantastic throughout the whole process ......”

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Sep 21,2017
Minithumbup
Brigid
By: 'Helen'
Sep 21,2017
0 people found
this helpful
Craig and Brigid have been fantastic throughout the whole process of selling our Dad's house after his death last November. Craig has been invaluable in his constant support. My brother and I live on the South coast and we have had peace of mind as ...
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Comment on agent fees
Agent fees are fair and as expected. Money well spent!
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“top quality service, very friendly, quick to reply to any ......”

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Sep 21,2017
Minithumbup
Craig
By: 'belinda'
Sep 21,2017
0 people found
this helpful
top quality service, very friendly, quick to reply to any questions would recommend to any one, Craig prutton helped us from beginning to end,...
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Comment on agent fees
i dont think any one is happy to pay fees but as fees go they were quite reasonable
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“By far the best agents in town. Lee the Branch ......”

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Sep 21,2017
Minithumbup
Waseem
By: 'Waseem'
Sep 21,2017
0 people found
this helpful
By far the best agents in town. Lee the Branch Manager runs a very tight operation. Nothing is ever too much and they will go out of their way to help you out. I have bought and sold through these guys and can honestly say ...
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Comment on agent fees
You get what you pay for - not expensive and not cheap to be a cow boy operation.
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“We've recently sold 2 properties as well as bought a house ......”

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Sep 19,2017
Minithumbup
Craig
By: 'Erica'
Sep 19,2017
0 people found
this helpful
We've recently sold 2 properties as well as bought a house through Connells and couldn't reccomend them more. Craig, the manager and Brigid couldn't have been more accommodating, they constantly kept us updated through the process of buying and selling and went out of their way ...
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Comment on agent fees
We felt that the estate agent fees were reasonable compared to others we had looked at.
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“The Rushden Branch of Connells recently sold my house that ......”

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Sep 19,2017
Minithumbup
By: 'Mr'
Sep 19,2017
0 people found
this helpful
The Rushden Branch of Connells recently sold my house that I used to own in Rushden. Everyone at the Rushden Branch were very helpful especially during some rather stressful times before exchange of contract due it the complete incompetence of my buyers Solicitors . I would ...
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Comment on agent fees
Agents fees were Good
Was this helpful? Yes

“Very good service and communication from both Lauren and Alex, ......”

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Sep 19,2017
Minithumbup
Lauren
By: 'NPH'
Sep 19,2017
2 people found
this helpful
Very good service and communication from both Lauren and Alex, thank you. I wouldn't hesitate to recommend to a friend...
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“I will not recommend Connells Estate Agents to anybody, my ......”

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Sep 18,2017
Minithumbdown
By: 'NicNoodle'
Sep 18,2017
1 people found
this helpful
I will not recommend Connells Estate Agents to anybody, my experience with them was awful. At the start of the process we were kept in the loop, once the sale had been agreed the customer service levels dropped dramatically it was at that point I ...
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Comment on agent fees
poor - if it was an intro of buyer that I paid for I could have paid far less, however was never informed that this was the level of service to expect, despite being told this three times upon complaining
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“The most appalling customer service I have experienced from a ......”

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Sep 18,2017
Minithumbdown
By: 'Ex'
Sep 18,2017
0 people found
this helpful
The most appalling customer service I have experienced from a company in a long time. Used them to let out our property and appeared to start well but quickly had to start chasing for seemingly anything that was in a least bit outside what was ...
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Comment on agent fees
Management fees are shocking for the level of service.
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“Absolutely useless people. Such an unprofessional letting agency. They let ......”

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Sep 16,2017
Minithumbdown
Leanne
By: 'Kinga'
Sep 16,2017
2 people found
this helpful
Absolutely useless people. Such an unprofessional letting agency. They let the new tenant to sign the tenancy agreement and gave him a date to move in which was overlapping ours, however we payed for the whole month and they have not even notified us. After ...
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“Emma and her team at Connells Werrington branch made the ......”

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Sep 15,2017
Minithumbup
Emma
By: 'Adams'
Sep 15,2017
2 people found
this helpful
Emma and her team at Connells Werrington branch made the experience of selling our house less stressful inspite of some tricky moments! They did what they said they would Keeping us informed throughout. Having a local branch, who know the local housing market really helps....
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Comment on agent fees
The price Quoted was what we paid. A competitive price that we were happy to pay for the service we received.
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“We had our house on the market with another Stopsley ......”

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Sep 15,2017
Minithumbdown
By: 'S'
Sep 15,2017
0 people found
this helpful
We had our house on the market with another Stopsley agent for 7 months with no offers. A friend had bought through Connells and recommended them to us. Chris Blackham valued our property and explained why the marketing techniques used by the other agent were not ...
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Comment on agent fees
Good
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“I would just like to say a great big thank ......”

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Sep 15,2017
Minithumbup
Michael
By: 'Terri'
Sep 15,2017
0 people found
this helpful
I would just like to say a great big thank you to Michael Cole who managed to secure me a mortgage where others failed. I appreciate the hours you put in for me, I will be seeing you again....
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“I wanted to take this opportunity to write to you ......”

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Sep 13,2017
Minithumbup
Giovanni
By: 'Steve'
Sep 13,2017
1 people found
this helpful
I wanted to take this opportunity to write to you in order to convey our thanks for the huge effort from the team at Connells Bedford to secure the property which we acquired recently. If it had not been for all the hard work you ...
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“Excellent service sold and brought through Letchworth branch,Their Free ......”

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Sep 11,2017
Minithumbup
By: 'S.Leete'
Sep 11,2017
0 people found
this helpful
Excellent service sold and brought through Letchworth branch, Their Free Mortgage Advice was very helpful and used all there services, always very helpful and friendly staff, always had time to talk to me and nothing was ever a problem for them. Their in-house services are ...
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Comment on agent fees
Very impressed with fees and Mortgage Advice excellent free service
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“Thanks For Your Help And Sorting Out Any Issues and ......”

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Sep 11,2017
Minithumbup
By: 'J.Sangha'
Sep 11,2017
0 people found
this helpful
Thanks For Your Help And Sorting Out Any Issues and Following Things up on sale, Very Effective, Well Advertised, Great Service Highly Recommend Great Attitude...
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Comment on agent fees
Really happy with Fee's Excellent along with the service
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“I have just sold my property with Connells and could ......”

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Sep 11,2017
Minithumbup
By: 'McLaughlan.C'
Sep 11,2017
0 people found
this helpful
I have just sold my property with Connells and could not be happier with the help and support of the team at the Letchworth Branch. I thought this would be a stressful process but they have helped make the sale go very smoothly and they ...
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Comment on agent fees
excellent and excellent service
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“Thank you Carl for helping us sell our property. You ......”

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Sep 11,2017
Minithumbup
Carl
By: 'Stephanie'
Sep 11,2017
4 people found
this helpful
Thank you Carl for helping us sell our property. You made the process so easy and you were easily contactable if we had any questions or needed advice....
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Comment on agent fees
Fees were fair
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“Letchworth Connells - Thank you for your help and sorting ......”

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Sep 11,2017
Minithumbup
By: 'Wendy'
Sep 11,2017
0 people found
this helpful
Letchworth Connells - Thank you for your help and sorting out any issues and following up on things with my purchase....
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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