Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“We was renting a property privately, after 4.5 years the landlord ......”

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Jan 03,2018
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By: 'Haley'
Jan 03,2018
1 people found
this helpful
We was renting a property privately, after 4.5 years the landlord then decided to go through letting agent. When we was leaving property was informed by Gemma landlord signed paperwork to give deposit back still waiting month later . No return phone calls very poor explanations every ...
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“It feels a little unusual to write a review about ......”

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Jan 03,2018
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Denis
By: 'Ben'
Jan 03,2018
4 people found
this helpful
It feels a little unusual to write a review about an estate agent, especially one that I did not instruct directly! However, I feel compelled to do so in this case of this particular agent, an agent without whom I may well have lost the ...
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“First class team led by Claire. We moved abroad and ......”

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Jan 03,2018
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Claire
By: 'The'
Jan 03,2018
1 people found
this helpful
First class team led by Claire. We moved abroad and this sale was vital for us to start a new life. The team did everything possible and the whole process was completed in 2 months. Polite, professional and positive. We would highly recommend Connells Shirley. A ...
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Comment on agent fees
Good.
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“Ryan and Carl guided us through the process which was ......”

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Jan 03,2018
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Carl
By: 'Dale'
Jan 03,2018
4 people found
this helpful
Ryan and Carl guided us through the process which was frustrating towards the end (no fault of theirs!) excellent communication and updates, and would recommend without question Thanks both ... we can now live the dream !...
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Comment on agent fees
Average
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“Would NOT recommend for letting. No communication with the letting ......”

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Jan 02,2018
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By: 'Jacek'
Jan 02,2018
0 people found
this helpful
Would NOT recommend for letting. No communication with the letting agent, recently I was invited to the court as council tax not paid. Therefore August 2017 decided to change Connells to The Letting Agency who provide full service including council tax and utilities. Despite months of ...
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Comment on agent fees
n/a
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“Good service, professional, pleased. Punctuall and polite. I was pleased ......”

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Dec 22,2017
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Simon
By: 'Harb'
Dec 22,2017
1 people found
this helpful
Good service, professional, pleased. Punctuall and polite. I was pleased with the way the let was dealt with. I would recommend this agent...
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“In this sale Connells definitely added value. The asking price ......”

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Dec 22,2017
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Paul
By: 'Marigold'
Dec 22,2017
1 people found
this helpful
In this sale Connells definitely added value. The asking price set by Paul was achieved and, whilst the chain proved rather complex, Callum was always 'on the case' over what proved to be an extended period. Communication with us was excellent and open. The value ...
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Comment on agent fees
Normal
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“Connells surveyors dont have a clue about house prices, down ......”

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Dec 21,2017
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By: 'Mike'
Dec 21,2017
4 people found
this helpful
Connells surveyors dont have a clue about house prices, down valued our house by £200k, meaning we were 2.5% over the target LTV and cost us £200 per month? The local professional and knowledgeable agents all valued the house £200k higher, this valuation, is so low, it ...
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“we have now settled into our new home, we really ......”

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Dec 18,2017
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Christy
By: 'Mr/s'
Dec 18,2017
0 people found
this helpful
we have now settled into our new home, we really love the house and location. A really big thankyou to yourself and colleagues for the help you gave us , your professionalism , proactiveness and communication was outstanding, the proof of this is the time it took ...
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“Contacted 3 times over rightmove to enquire about the advertised property ......”

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Dec 12,2017
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By: 'Dahawk'
Dec 12,2017
0 people found
this helpful
Contacted 3 times over rightmove to enquire about the advertised property for sale. No response. Seems they don't want to sell or if property is sold then advert is not updated. I also tried calling them but only one time when they answered, the lady forwarded ...
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N/A
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“Disappointing service received, cancelled viewing 10 minutes prior to arrival and ......”

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Dec 11,2017
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By: 'Jak'
Dec 11,2017
1 people found
this helpful
Disappointing service received, cancelled viewing 10 minutes prior to arrival and not even calling when the property comes back for sale again....
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N/A
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“From the moment I moved in, stains and filth were ......”

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Dec 11,2017
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Debbie
By: 'Jay'
Dec 11,2017
1 people found
this helpful
From the moment I moved in, stains and filth were missed off the inventory and it took them 3 week (post moving in), to take an accurate description of the condition of the flat, baring in mind neighbours had warned me of underhand tactics The lettings ...
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Comment on agent fees
Bad
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“Wellesbourne ConnellsAVOID unless you wish to be treated with contempt ......”

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Dec 09,2017
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Claire
By: 'Disgruntled'
Dec 09,2017
3 people found
this helpful
Wellesbourne Connells AVOID unless you wish to be treated with contempt and ultimately lose the sale of your property because of a gazunderer. If you have the misfortune to deal with this branch, keep all e-mails and send your complaint to the Property Ombudsman. Along ...
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Comment on agent fees
Fixed fee - not good.
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“Tenancy dealt with by Aliyah who worked really hard to ......”

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Dec 06,2017
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Aliyah
By: 'Moray'
Dec 06,2017
2 people found
this helpful
Tenancy dealt with by Aliyah who worked really hard to ensure everything went smoothly. Great communication. Open and transparent about fees etc. Really satisfied with service and would use again....
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“What can I say excellent from start to finish. What ......”

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Dec 06,2017
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Aliyah
By: 'Posh'
Dec 06,2017
0 people found
this helpful
What can I say excellent from start to finish. What a wonderful young lady very helpful and nice with it....
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“Kirsty was very efficient from start to end the property ......”

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Dec 06,2017
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Kirsty
By: 'Manjit'
Dec 06,2017
0 people found
this helpful
Kirsty was very efficient from start to end the property was advertised for a couple of days before being let out. This property was advertised with a fellow competitor without any success for about 3 months.. Full credit to Kirsty would thoroughly recommend.....
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Comment on agent fees
Going rate
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“First time renting out property in Worcs market. I was ......”

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Dec 04,2017
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Kris
By: 'Sam'
Dec 04,2017
0 people found
this helpful
First time renting out property in Worcs market. I was recommended Connells and they have lived up to their recommendation. Good team, communication and proactivity (lining up a series of prospectives from the day the property came available). Property rented quickly at market rate. They ...
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Comment on agent fees
Fair
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“The lettings team of Hazel Grayling and Hayley Whitmarsh did ......”

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Dec 04,2017
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Hazel
By: 'Steve'
Dec 04,2017
1 people found
this helpful
The lettings team of Hazel Grayling and Hayley Whitmarsh did a great job in organising a letting for my 4 bedroom property in Welwyn Garden City, Herts. They were keen and efficient and I would recommend them to anyone in the area - their fees were ...
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Comment on agent fees
Very competitive
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“As a property manager with 12 years' experience never have I ......”

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Dec 04,2017
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By: 'Littlecroft'
Dec 04,2017
3 people found
this helpful
As a property manager with 12 years' experience never have I ever had the misfortune of dealing with such a bunch of unprofessional, rude and incompetent people. Even if you happen to speak to the managers they are just as bad. Its as though no one ...
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Comment on agent fees
I cannot comment as I still don't know what we have been charged!
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“I just bought a property through Connells and would have ......”

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Dec 03,2017
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By: 'Colin'
Dec 03,2017
0 people found
this helpful
I just bought a property through Connells and would have to commend them on their professionalism and persistence in seeing the whole process through to completion. Looking forward to using their services again....
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N/A
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“Connells Grantham business mantras are seemingly deception, shockingly poor service & ......”

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Dec 02,2017
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By: 'J'
Dec 02,2017
2 people found
this helpful
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left left us with an unsecured property (broken back door lock) for in ...
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Comment on agent fees
In line with industry standard.
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“Very pleased with the helpful, professional service from all at ......”

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Nov 29,2017
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Danielle
By: 'Mrs'
Nov 29,2017
1 people found
this helpful
Very pleased with the helpful, professional service from all at Connells Shirley Road office, Southampton. From my first meeting with Danielle Cordina, who valued the property and gave advice on presentation etc, to the regular updates on viewings and experienced advice from Claire and Jessica ...
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Comment on agent fees
The fees were reasonable and I feel were justified by the price I achieved with their advice.
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“Both Gemma and Zoe are very professional to work with ......”

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Nov 27,2017
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Gemma
By: 'Rent'
Nov 27,2017
5 people found
this helpful
Both Gemma and Zoe are very professional to work with and always keep an eye out for me when properties come on the market...
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Comment on agent fees
in line with other agents I work with
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“I would like to thank everyone who helped with the ......”

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Nov 23,2017
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Chris
By: 'Carol'
Nov 23,2017
0 people found
this helpful
I would like to thank everyone who helped with the sale of my house. It was very stressful at times but they made things as easy as possible for me, for which I am very grateful....
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Comment on agent fees
Good
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“Gemma and Zoe werw both extremely helpful in supporting me ......”

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Nov 20,2017
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Gemma
By: 'Ant'
Nov 20,2017
5 people found
this helpful
Gemma and Zoe werw both extremely helpful in supporting me through the letting process. During the process I experienced an unfortunate situation, which was no fault of their own, their kindness and empathy was evident and as a result we came to an speedy resolution. ...
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Comment on agent fees
Reasonable
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“I was very satisfied with the service from Connells. Being ......”

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Nov 18,2017
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Luke
By: 'Stephanie'
Nov 18,2017
0 people found
this helpful
I was very satisfied with the service from Connells. Being a probate sale and geographically distant from where I live, Connells were asked to liaise with insurance agents, probate solicitors, conveyancing solicitors and charities as well as potential buyers which they did efficiently and in ...
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Comment on agent fees
Not the cheapest but worth every penny.
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“I had the pleasure dealing with Luke Cheek. He provided ......”

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Nov 17,2017
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Luke
By: 'Excellent'
Nov 17,2017
0 people found
this helpful
I had the pleasure dealing with Luke Cheek. He provided excellent service and went out of his way to get the purchase process successful for my property. He provide the right support and guidance throughout the purchase process and was very committed. One thing unique ...
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Comment on agent fees
Good
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“Just wanting to thank Claire for her help and support ......”

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Nov 15,2017
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Claire
By: 'Maria'
Nov 15,2017
0 people found
this helpful
Just wanting to thank Claire for her help and support today, I thought she brilliant and very professional. It was lovely to see she cared so much and really understood our point of view, also very impressive was her background knowledge of the building, similar ...
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“Couldn't sell water in the desert! I was very disappointed ......”

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Nov 15,2017
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By: 'Sonic80'
Nov 15,2017
7 people found
this helpful
Couldn't sell water in the desert! I was very disappointed with Connells and couldn't wait to leave them at the end of my contract, which I might add was ridiculously long! From booking viewings without first consenting me to massively over valuating my property the ...
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Comment on agent fees
Terrible, for the service they provide they should be ashamed of the fees they charge!
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“Would never use again the most disappointing service I have ......”

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Nov 14,2017
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By: 'Jenny'
Nov 14,2017
0 people found
this helpful
Would never use again the most disappointing service I have ever paid for, I could have saved money and done a better job if I managed the property myself! deserves no stars. Issues I encountered: Do not respond back to emails. Do not notify you ...
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Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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