Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Until Marni came along i was very disappointed with the ......”

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Feb 12,2018
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Marni
By: 'NB'
Feb 12,2018
0 people found
this helpful
Until Marni came along i was very disappointed with the management service offered by Connells. Marni has been fantastic, efficient and exactly what you would expect from an agent of such a reputed company....
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see above
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“Clodagh was very helpful. I felt like she cared more ......”

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Feb 10,2018
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Clodagh
By: 'Dawid'
Feb 10,2018
1 people found
this helpful
Clodagh was very helpful. I felt like she cared more than myself. My old washing machine has been replaced promptly. I got a washer + dryer as requested. Clodagh made sure the delivery timing was convenient too...
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N/A
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“Clodagh was very quick and efficient in dealing with the ......”

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Feb 09,2018
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Clodagh
By: 'Nicole'
Feb 09,2018
0 people found
this helpful
Clodagh was very quick and efficient in dealing with the matter. He was professional in all his correspondence. Landlord and tenant extremely happy....
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“Efficiently dealt with a problem that occured with my rental ......”

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Feb 09,2018
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Clodagh
By: 'jla'
Feb 09,2018
1 people found
this helpful
Efficiently dealt with a problem that occured with my rental flat. Was quick in replying to communications, and dealt with the tennent well....
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“The service from Connels was woeful throughout my 3 year tenancy ......”

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Feb 09,2018
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Simon
By: 'Denis'
Feb 09,2018
1 people found
this helpful
The service from Connels was woeful throughout my 3 year tenancy with them, boardering on the criminal. On arrival in the property there were descepancies between the tenancy inspection and the report produced by Connels which took several months to resolve. Through the tenancy materials problems ...
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Comment on agent fees
Unreasonably high based on the actual service received for the fees
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“Simon was very helpful explaining all the different options on ......”

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Feb 08,2018
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Simon
By: 'Anthony'
Feb 08,2018
0 people found
this helpful
Simon was very helpful explaining all the different options on letting my property and giving good advice on where to improve the property and the best type of flooring for the Bathroom...
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Comment on agent fees
Good
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“Simon is a star! What you see is what you ......”

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Feb 08,2018
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Simon
By: 'Rick'
Feb 08,2018
0 people found
this helpful
Simon is a star! What you see is what you get. Confident, factual, and reliable in his approach - and more importantly, gets the results he says he thinks he can achieve. A pleasure to work with....
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Comment on agent fees
Twice as expensive as biggest competitor in Watford. To be honest, I will have to consider moving, but hope that Connells will be pro-active in remaining competitive.
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“Diana was kind, efficient and professional. She dealt with the ......”

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Feb 08,2018
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Diana
By: 'Geoff'
Feb 08,2018
0 people found
this helpful
Diana was kind, efficient and professional. She dealt with the rental exceptionally. She communicated the process very clearly and responded to queries promptly. The rental was quite complicated so she deserves special praise for her excellent work. The other members of the team I spoke ...
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Comment on agent fees
The fees are very high. This is certainly one area that Connells - and other estate agents - could and should improve.
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“Diana provides Excellent customer service, very patient as I have ......”

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Feb 08,2018
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Simon
By: 'Mohammed'
Feb 08,2018
0 people found
this helpful
Diana provides Excellent customer service, very patient as I have loads of questions which were indeed answered. Diana's fast response to emails has given me the confidence to trust this branch. she is very professional and customer satisfaction is the priority. Thank you very much ...
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Comment on agent fees
Good
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“Abbie-Jade has been phenomenal, she really has. I spoke to ......”

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Feb 07,2018
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Abbie-Jade
By: 'SS'
Feb 07,2018
0 people found
this helpful
Abbie-Jade has been phenomenal, she really has. I spoke to so many agents in the office trying to get Barratts to rectify damage they had done during a repair. She was the ONLY person in the office who managed to sort it out- no one ...
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Comment on agent fees
Very reasonable
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“On one very simple short action of our confirming the ......”

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Feb 06,2018
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Rebecca
By: 'Satisfied'
Feb 06,2018
1 people found
this helpful
On one very simple short action of our confirming the Gas check on our let property Rebecca was very prompt, courteous and efficient....
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Comment on agent fees
Not applicable.
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“Clodagh Matthews is very helpful and always responds to emails. ......”

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Feb 05,2018
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Clodagh
By: 'Steve'
Feb 05,2018
1 people found
this helpful
Clodagh Matthews is very helpful and always responds to emails. The only reason I can't give full marks is not Clodagh's fault but because of the time it takes to get to speak to anyone....
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“I was a tenant at the mercy of this outfit ......”

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Feb 02,2018
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By: 'Edward'
Feb 02,2018
0 people found
this helpful
I was a tenant at the mercy of this outfit and believe me, they are close to useless. Incompetence is not the word. Laziness, ignorance and I would even suggest plain spite, given they received four emails from me without even an acknowledgement. Okay at ...
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Comment on agent fees
Bad
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“Do not use these agents to rent your properties. As ......”

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Jan 26,2018
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By: 'Susie'
Jan 26,2018
2 people found
this helpful
Do not use these agents to rent your properties. As soon as you sign up with them they will ignore you. I was given incorrect legal advice and an incorrect section 21 Notice was served by them. They did not even bother to tell me when ...
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“Fantastic service by Joseph, very attentive and kept his word ......”

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Jan 25,2018
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By: 'Maria'
Jan 25,2018
1 people found
this helpful
Fantastic service by Joseph, very attentive and kept his word with regular updates. I found both Joseph and Giovanni fantastic to deal with. I would highly recommend connells to anyone selling a property. Great service overall....
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Comment on agent fees
Good
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“Connells in North Swindon have managed my three properties for ......”

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Jan 19,2018
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Anna
By: 'Oliver'
Jan 19,2018
1 people found
this helpful
Connells in North Swindon have managed my three properties for just over two years now. There have been a few bumps in the road but since Anna has joined the team communication has been excellent, advice has been useful and all my tenants are happy....
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Comment on agent fees
The fees seem reasonable
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“It was really nice experience purchasing a house through connells. ......”

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Jan 19,2018
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By: 'Sanjay'
Jan 19,2018
1 people found
this helpful
It was really nice experience purchasing a house through connells. My special thanks to David who was always there when I need and patiently listened all my quieries/ worries and put all efforts to find an answer. Many thanks David....
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Na
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“Very pleased with the help i got by Lee Hounslow. ......”

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Jan 18,2018
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Lee
By: 'Khurram'
Jan 18,2018
1 people found
this helpful
Very pleased with the help i got by Lee Hounslow. Lee gave me great advice and made everything quick and simple. And also saved me money! Top bloke. Connells staff was great too...Definitely recommend to everyone...
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“We were really very happy with how Connells dealt with ......”

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Jan 17,2018
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Luke
By: 'Angela'
Jan 17,2018
0 people found
this helpful
We were really very happy with how Connells dealt with the sale of our property, they were very professional and went beyond the call of duty to ensure that our sale was successful....
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“Brilliant support through buying our first home. Gave us regular ......”

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Jan 17,2018
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Joseph
By: 'Nicola'
Jan 17,2018
1 people found
this helpful
Brilliant support through buying our first home. Gave us regular updates and did any chasing we needed. Made the process a lot easier for us....
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“Tristan has been exceptional in providing us with good mortgage ......”

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Jan 11,2018
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Tristan
By: 'Rob'
Jan 11,2018
1 people found
this helpful
Tristan has been exceptional in providing us with good mortgage advice both at the outset of our initial purchase two years ago, and then more recently with setting up a considerably cheaper remortgage. Tristan was invariably prompt with getting back to us, and kept us ...
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Comment on agent fees
Seems reasonable to me.
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“Absolute liars! Wouldn't sell through Connells again if it was ......”

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Jan 10,2018
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By: 'Sara'
Jan 10,2018
5 people found
this helpful
Absolute liars! Wouldn't sell through Connells again if it was free! They rang us for update once throughout the process and lost us £4,500 because of their lies! Would strongly advise against using them. Even the manager was full of crap when he was asked about ...
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Comment on agent fees
Rip off
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“Excellent service by Claire & her team. Selling a property following ......”

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Jan 10,2018
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Claire
By: 'The'
Jan 10,2018
1 people found
this helpful
Excellent service by Claire & her team. Selling a property following a bereavement & when the sellers do not live locally could have been additionally stressful. However clear, prompt, sensitive & helpful communications & service from all the team made the sale as smooth as possible. Thank you....
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Comment on agent fees
Reasonable & clearly explained in advance.
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“I am so thankful for all the support and help ......”

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Jan 08,2018
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Aliyah
By: 'Sid'
Jan 08,2018
1 people found
this helpful
I am so thankful for all the support and help Aliyah has given me. She provided all the relevant information I requested....
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Comment on agent fees
Aliyah,as taken the S out of Stress for me by providing a good services and providing an up to date correspondence via email.
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“Had the pleasure of meeting Shaun (lettings manager) he was ......”

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Jan 06,2018
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Shaun
By: 'William'
Jan 06,2018
0 people found
this helpful
Had the pleasure of meeting Shaun (lettings manager) he was very helpful with lots of knowledge, i felt at ease talking with him, i will be taking my business to his team....
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Comment on agent fees
Not the cheapest but competitive.
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“The team was simply fantastic. In particular, Denis was friendly, ......”

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Jan 05,2018
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Denis
By: 'Peter'
Jan 05,2018
3 people found
this helpful
The team was simply fantastic. In particular, Denis was friendly, knowledgeable, and calm from the beginning. Carl was professional and always helpful. The sale was, to no fault of Connells, a bit too eventful. Connells managed to find buyer shortly after the sale began, but ...
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Comment on agent fees
Reasonable.
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“I sold my property through connells from the start anthony ......”

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Jan 05,2018
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Anthony
By: 'Samiya'
Jan 05,2018
0 people found
this helpful
I sold my property through connells from the start anthony was very helpful always end of the phone when ever i needed to ask questions if not always called me soon as back..im grateful to anthony because sometimes i was stressed and upset he ...
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Comment on agent fees
Its fair because selling or buying is hard work...
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“Excellent service from start to finish. Anthony goes against the ......”

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Jan 05,2018
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Anthony
By: 'Naverooni'
Jan 05,2018
0 people found
this helpful
Excellent service from start to finish. Anthony goes against the grain in providing a personal and caring attitude and is a valuable asset to the firm....
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Comment on agent fees
Average.
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“Anthony did a superb job of navigating my purchase and ......”

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Jan 04,2018
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Anthony
By: 'Excellent'
Jan 04,2018
0 people found
this helpful
Anthony did a superb job of navigating my purchase and dealing with my solicitors who I will not be using again. Throughout the process Anthony diligently kept my informed and loaded with the vendor....
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“To whom it may concern, I am writing to you ......”

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Jan 03,2018
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By: 'Dalel'
Jan 03,2018
2 people found
this helpful
To whom it may concern, I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp. My property was put up for sale in June 2016 by December 2016 I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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