Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Zoe from Connells is always calm and helpful. She has ......”

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Mar 07,2018
Minithumbup
By: 'JT'
Mar 07,2018
3 people found
this helpful
Zoe from Connells is always calm and helpful. She has a can-do attitude and always does her best to deal with your problem. She is highly experienced and competent, and she is also a good communicator. When issues arise with other teams, such as accounts ...
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“I was beginning to lose a little faith in Connells ......”

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Mar 07,2018
Minithumbup
Marni
By: 'Chris'
Mar 07,2018
0 people found
this helpful
I was beginning to lose a little faith in Connells as I was being given the runaround on various aspects of my tenancy. Marni was so helpful and knowledgeable she solved in half a day what had taken weeks and lots of phone calls to ...
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By: Marni Cosby
Mar 07, 2018
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Thank you so much for this review Chris, Its has been a pleasure assisting you. ...

“Yasmine did a very good job in providing a comprehensive ......”

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Mar 07,2018
Minithumbup
Yasmine
By: 'Carol'
Mar 07,2018
0 people found
this helpful
Yasmine did a very good job in providing a comprehensive review of the checkout document. detailing where there was the potential to claim back from the tenant but offering guidance as to whether this was reasonable. It made the process very easy and clear in ...
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Comment on agent fees
Good
Was this helpful? Yes

“Completed purchase on property on Thursday,ben brought prospective tenant ......”

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Mar 06,2018
Minithumbup
ben
By: 'frank'
Mar 06,2018
0 people found
this helpful
Completed purchase on property on Thursday,ben brought prospective tenant on Friday.credit reference completed Friday afternoon.tenant moved in Saturday morning.fantastic service....
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Comment on agent fees
Very fair
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“Courteous, eager to help and prompt.Took up the matter ......”

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Mar 04,2018
Minithumbup
Yasmine
By: 'Subhajit'
Mar 04,2018
1 people found
this helpful
Courteous, eager to help and prompt. Took up the matter and acted swiftly to resolve the issue quickly without any hassles....
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“I have just sold a property through Connells in Watford ......”

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Mar 03,2018
Minithumbup
Luke
By: 'Martin'
Mar 03,2018
0 people found
this helpful
I have just sold a property through Connells in Watford and would definitely recommend them. I dealt mainly with Luke Cheek and he was very helpful in keeping me up to date on any developments....
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Comment on agent fees
They charged the going rate
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“Marni has been very professional and courteous when helping with ......”

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Feb 28,2018
Minithumbup
Marni
By: 'Cherie'
Feb 28,2018
0 people found
this helpful
Marni has been very professional and courteous when helping with the letting of my property. She has answered my queries promptly and i feel that i have been kept well informed Much appreciated!...
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“I have been letting a couple of properties in the ......”

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Feb 28,2018
Minithumbup
By: 'Landlord'
Feb 28,2018
0 people found
this helpful
I have been letting a couple of properties in the Grantham through Connells for the last couple of years, for the first few months there was a lot of staff turnover so the service was a little poor, but I can honestly say that since ...
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Comment on agent fees
I feel there feels are slightly high
Was this helpful? Yes

“I am a landlord, with Connells acting as agents.With ......”

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Feb 28,2018
Minithumbup
Jade
By: 'Tony'
Feb 28,2018
0 people found
this helpful
I am a landlord, with Connells acting as agents. With any large organisation, it can be difficult to find an employee who takes ownership of issues and personally takes responsibility to resolve them. I am delighted to say that Jade is that person and all ...
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“Yasmine is really, really nice person to deal with.She ......”

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Feb 28,2018
Minithumbup
Yasmine
By: 'Martin,'
Feb 28,2018
0 people found
this helpful
Yasmine is really, really nice person to deal with. She is very caring. If we had any issue in house she always make sure that is resolved. If something is taking longer to fix, she is checking on progress of repair. I wish everybody would ...
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“From the first Time I meet this Young man Daniel ......”

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Feb 27,2018
Minithumbup
Daniel
By: 'Linda'
Feb 27,2018
0 people found
this helpful
From the first Time I meet this Young man Daniel Barrett he impressed me with is very respectful and polite manner. He has great knowledge of his field and knows the up to date laws, regulations, polices and procedures of his company. Daniel and His ...
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Comment on agent fees
good
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“We liked Claire immediately on meeting her, she was enthusiastic ......”

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Feb 27,2018
Minithumbup
Claire
By: 'The'
Feb 27,2018
1 people found
this helpful
We liked Claire immediately on meeting her, she was enthusiastic and knowledgeable and we felt confident about putting our property sale in her hands. We have received good communication from the branch. Keep up the good work!...
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Comment on agent fees
Expensive compared to some but worth it to get the level of service.
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“Jessica has proved very efficient, friendly and helpful in arranging ......”

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Feb 26,2018
Minithumbup
Jessica
By: 'John'
Feb 26,2018
0 people found
this helpful
Jessica has proved very efficient, friendly and helpful in arranging what proved to b a very problematic boiler repair. She liaised very effectively between myself (landlord), tenant and contractor so that I was always aware of developments....
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Comment on agent fees
n/a
Was this helpful? Yes

“Luke definitely earned his money on this sale - professional, ......”

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Feb 26,2018
Minithumbup
Luke
By: 'Thanks'
Feb 26,2018
0 people found
this helpful
Luke definitely earned his money on this sale - professional, helpful and worked tirelessly to ensure that we completed within a 4 week time scale. Cant thank him enough....
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Comment on agent fees
Same as everywhere else
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“In terms of communication and service the agents are respectable ......”

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Feb 26,2018
Minithumbup
By: 'JGhaith'
Feb 26,2018
0 people found
this helpful
In terms of communication and service the agents are respectable and professional. They are good with highlighting issues, and providing the right advise for any matter that occurs. One thing I would point out is that the agents might need to be more strict with ...
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Comment on agent fees
I would say the fees are fine, but as a landlord maybe you would expect more reporting on the status of the house and is it being maintained by the renters.
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“Everyone at Connells were very helpful, friendly and honest. Ash ......”

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Feb 24,2018
Minithumbup
Ash
By: 'Kerry'
Feb 24,2018
0 people found
this helpful
Everyone at Connells were very helpful, friendly and honest. Ash was there to help us throughout our whole process and feel reassured at all times. I felt that Ash really put all his effort to help the process go as quickly as possible. So I ...
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Comment on agent fees
Expensive by very good.
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“My communication with Clodagh has been by email. I am ......”

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Feb 24,2018
Minithumbup
Clodagh
By: 'Mike'
Feb 24,2018
1 people found
this helpful
My communication with Clodagh has been by email. I am a landlord and Clodagh had reminded me that the rented property needed its gas safety certificate renewed - itself a very useful aid! I had some problems with getting this done, so Clodagh suggested using ...
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“Lily Ward was always incredibly helpful with any issues and ......”

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Feb 23,2018
Minithumbup
Lily
By: 'Crouch74'
Feb 23,2018
0 people found
this helpful
Lily Ward was always incredibly helpful with any issues and due to an unhelpful and difficult landlord, was regularly required. Abby Brooks was also very helpful with getting the return of our rental deposit from the hard to get hold of landlord. Great customer service. ...
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“The purchase of our properties went through very well but ......”

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Feb 23,2018
Minithumbup
Louise
By: 'Rigsby'
Feb 23,2018
0 people found
this helpful
The purchase of our properties went through very well but unfortunately we were let down badly by the person the let out the first of these with letting to an obviously poor tenant and failure to communicate. However, a change of personnel; rectified that and ...
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Comment on agent fees
Within normal rates
Was this helpful? Yes

“Big thank you to our agent Robyn, she was very ......”

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Feb 23,2018
Minithumbup
Robyn
By: 'Pepa'
Feb 23,2018
0 people found
this helpful
Big thank you to our agent Robyn, she was very friendly and helpful and always there when we needed help with the maintenance of the house we were letting.We wish Robyn great success in the work and in life!...
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“Abby was very helpful when our washing machine broke. She ......”

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Feb 22,2018
Minithumbup
Abby
By: 'Keith'
Feb 22,2018
0 people found
this helpful
Abby was very helpful when our washing machine broke. She was able to get a replacement within a week and a half. She kept us updated throughout which made us feel like we were not forgotten about....
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“The property that's I was renting was transferred to the ......”

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Feb 22,2018
Minithumbup
Clodagh
By: 'Jim'
Feb 22,2018
1 people found
this helpful
The property that's I was renting was transferred to the Leighton Buzzard branch during my tenancy and I found Clodagh to be professional and helpful any time I had to engage with her. She was always quick to help direct solutions to my queries and ...
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Comment on agent fees
N/A - I had a different agent for fees due to the property being managed by Connells Leamington.
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“Connells Are dreadful! I would never use this company ever ......”

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Feb 22,2018
Minithumbdown
By: 'Dan'
Feb 22,2018
0 people found
this helpful
Connells Are dreadful! I would never use this company ever again! they almost cost us the sale of our property and still demanded payment! We had to take over the sale of our home, dealing with the buyer. Connells should get 0 stars!...
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Comment on agent fees
bad
Was this helpful? Yes
By: Dan Garside
May 10, 2018
View all comments (2)
By the time you joined the office we had already taken over the sale due to your predecessors and your colleagues incompetence - (15 Chaplin grove) it doesn't matter what you say in response there are many many dreadful reviews on Connells as an agent the company are awful ...

“Chris , Is a dedicated agent , From my initial meeting with ......”

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Feb 21,2018
Minithumbup
Chris
By: 'David'
Feb 21,2018
0 people found
this helpful
Chris , Is a dedicated agent , From my initial meeting with him he prooved knowledgeable , and the right man for the job. - To the extent I didn't entertain the other agents I initially booked appointments with to sell the property. I found Chris to listen ...
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Comment on agent fees
very competitive - market rates
Was this helpful? Yes

“Shani Phillips was my property coordinator (trouble-shooter) at Connells Residential ......”

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Feb 21,2018
Minithumbup
By: 'PhilF'
Feb 21,2018
0 people found
this helpful
Shani Phillips was my property coordinator (trouble-shooter) at Connells Residential Lettings during my 6-month stay in a studio flat in Brixham from August 2017 to January 2018. Shani was excellent, and extremely professional. She solved every problem efficiently, and with a smile. Thank you, Shani for your ...
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“The Connells team - Lee particularly - delivered on their ......”

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Feb 17,2018
Minithumbup
Lee
By: 'Roger'
Feb 17,2018
1 people found
this helpful
The Connells team - Lee particularly - delivered on their promise to quickly find a buyer at very close to full asking price. Unfortunately the first sale fell through, through no fault of Connells, but they were again able to quickly find a new buyer ...
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“Had good service from the office in Cardiff when it ......”

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Feb 16,2018
Minithumbup
Christi
By: 'GG'
Feb 16,2018
0 people found
this helpful
Had good service from the office in Cardiff when it comes to property issues. Always dealt with quickly and efficiently....
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Comment on agent fees
Bit steep for a guarantor check fee
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“The Worcester team sold my house within 1 week for more ......”

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Feb 15,2018
Minithumbup
By: 'Mel'
Feb 15,2018
0 people found
this helpful
The Worcester team sold my house within 1 week for more than the asking price! To say I'm pleased is an understatement! Their solicitors have already issued contracts any it's not even been 2 days since it was all agreed. Fantastic service, great value for money!...
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Comment on agent fees
Not the cheapest around but 100% worth every penny
Was this helpful? Yes

“My flat became empty end of January and after local ......”

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Feb 15,2018
Minithumbup
Elizabeth-Jane
By: 'MrB'
Feb 15,2018
0 people found
this helpful
My flat became empty end of January and after local advice that Connells were the "go to" company in my area, I was introduced to Elizabeth who within 2 weeks had found tenants and moved them in both painlessly and expediently. She's been simply excellent throughout ...
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Comment on agent fees
Reasonable costs as they are very hands on, and have been out to the apartment on several occasions, which is very helpful as a remote owner.
Was this helpful? Yes
By: Elizabeth-Jane Yarney
Feb 15, 2018
View all comments (1)
Hi Mr B, Thank you so much for your wonderful review. It has been great working with you. ...

“Well the buying or selling a property process is never ......”

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Feb 13,2018
Minithumbup
By: 'Good'
Feb 13,2018
1 people found
this helpful
Well the buying or selling a property process is never easy. I appreciate Claire and Danielle's down to earth approach towards us and our buyer. Being strict and realistic is very much needed when things don't go according to the plan/wishful thinking. The rest ...
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Comment on agent fees
OK. Although I don't recommend "super" photo service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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