Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Excellent service...”

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Mar 27,2018
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Daniella
By: 'Ian'
Mar 27,2018
0 people found
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After a number of negative experiences in the past with Property Management the service provided by Daniella was a pleasant surprise. Very efficient throughout and always did what she promised. The service from the contractor James was also excellent and again a million miles ahead ...
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By: Daniella
Mar 27, 2018
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Thank you so much for a lovely review! ...

“I have really good service as a landlord letting my ......”

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Mar 27,2018
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Shani
By: 'carlo'
Mar 27,2018
0 people found
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I have really good service as a landlord letting my property through Connells. They have always been prompt in responding to all my needs and queries in particular this can be said for Shani Phillips....
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By: shani phillips
Mar 27, 2018
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Thank you Carlo for such lovely words. It is a pleasure looking after your properties :) ...

“Connells being a large Nationwide Company operates from satellite offices ......”

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Mar 27,2018
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By: 'Dedicated'
Mar 27,2018
0 people found
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Connells being a large Nationwide Company operates from satellite offices with a large staff turnover. Trying to hold a thread with an individual is difficult they either leave or get moved on. In my 32 years of using a Letting Agent and being a Professional Engineer ...
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By: Shani Phillips
Mar 27, 2018
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Thank you very much for your kind words.. it is a pleasure looking after your properties :) ...

“Staff review...”

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Mar 26,2018
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Daniella
By: 'K'
Mar 26,2018
0 people found
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Daniella has been fantastic in dealing with the 3 properties that we let through Connells management service. Her communication and manner is excellent and she quickly deals with issues that arise. A real pleasure to work with....
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By: Daniella
Mar 26, 2018
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Thank you so much for the lovely review! It's my pleasure to help! ...

“Professional...”

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Mar 26,2018
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Yasmine
By: 'Richard'
Mar 26,2018
0 people found
this helpful
Yasmine is a very professional and extremely helpful member of your team. She is always fast and efficient when addressing issues with my property and keeps me updated without prompting. On occasion I have spoken to Yasmine on the telephone and she is polite, attentive ...
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“Useless...”

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Mar 24,2018
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Lauren
By: 'Marryot'
Mar 24,2018
1 people found
this helpful
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal ...
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“Quick Service...”

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Mar 23,2018
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Clodagh
By: 'Mohammed'
Mar 23,2018
0 people found
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Clodagh Matthews ensured a quick turnaround when my heater stopped working. Great service, especially since we have a little one to keep warm....
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“Dealing with issues...”

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Mar 22,2018
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Daniella
By: 'Jas'
Mar 22,2018
0 people found
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I have always found Daniella Hennessy smith very helpful in connection with our house 179 kings road in birmingham. Daniella dealt with issues promptly and politely and provide well thought out and sound advice when it is required. Daniella responded to my emails straight away and ...
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Comment on agent fees
Good
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By: Daniella
Mar 22, 2018
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Thank you for the lovely review Jas! It's been a pleasure to help! ...

“Service review...”

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Mar 21,2018
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Clodagh
By: 'Jess'
Mar 21,2018
0 people found
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Clodagh contacted me proactively to let me know that the Gas safety certificate on my property was due to expire. All of my questions were answered really quickly and in a friendly manner which was great. Thank you very much for all of your help....
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“Very good...”

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Mar 20,2018
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Natasha
By: 'JR'
Mar 20,2018
0 people found
this helpful
I have always found Natasha Meek and Christi Collins very helpful in connection with our flat in Basingstoke. They deal with issues promptly and politely and provide well thought out and sound advice when it is required. They contact external services when they are required ...
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Comment on agent fees
Connell's Letting Fees are reasonable.
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By: Christi Collins
Mar 20, 2018
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Thank you for your kind review. I am pleased that you are happy with our service :-) Christi ...

“Quick response...”

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Mar 20,2018
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Clodagh
By: 'Yvette'
Mar 20,2018
0 people found
this helpful
Emailed with regards to issue at the house, said they had tried to call, but for some reason did not try the China number which I thought they did have. Matter was resolved quickly....
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“Awful...”

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Mar 20,2018
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Vicki
By: 'Matt'
Mar 20,2018
1 people found
this helpful
Truly the worst estate agents I have ever had the displeasure of dealing with. Long story short, decided to rent a property through Conells. Was constantly messed around by the branch, to the point that on moving in day, I was told I could no ...
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Comment on agent fees
Overpriced for such a poor service
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“Waste of time and money... Bad joke...”

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Mar 20,2018
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By: 'I'
Mar 20,2018
1 people found
this helpful
The people at Connels are absoulute joke but a bad one.Other than Marni none of them were helpful enough... It took me 8 weeks, over 15 phone calls and over 15 emails to get my deposit back... If you want to be humiliated with your money go ...
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Comment on agent fees
They didn't deserve a penny nerver mind the hundreds of punds they charged.
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“Very good and professional...”

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Mar 19,2018
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By: 'Ashlist1990'
Mar 19,2018
0 people found
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Very good on their front, using 'Homelet held up the referencing process and caused many unnecessary issues. The staff was helpful and people friendly....
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Comment on agent fees
Bad as all fees for every letting agents are high and to much.
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“We have had difficulty arranging with CDA to get our washingmachine fixed. Daniella has been most persistent 8n trying to arrange...”

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Mar 18,2018
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Daniella
By: 'Lionel'
Mar 18,2018
0 people found
this helpful
Very happy with effort from Daniella in arranging for property equipment to be fixed. Dry persistent in contacting maintenance company....
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By: Daniella
Mar 22, 2018
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Thank you for the lovely review! ...

“Great service...”

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Mar 16,2018
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By: 'Laura'
Mar 16,2018
0 people found
this helpful
Jade is great. Refreshingly honest and straightforward. She sold my house quickly for more than the the asking price. She is diligent and helpful even contacting me during her day off when something came up. I can't thank her enough and highly recommend her and ...
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Comment on agent fees
Good.
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“Fantastic service !...”

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Mar 16,2018
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Yasmine
By: 'Landlords'
Mar 16,2018
0 people found
this helpful
Out of everyone in that branch, Yasmine's service has been by far the best! We have had problems to begin with as members of staff were not following up with us in the right way regarding a few tenant issues we were having. However ,Yasmine ...
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“Jess worked brilliantly to secure our sale, always cheerful and ......”

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Mar 15,2018
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Jessica
By: 'Foxglove'
Mar 15,2018
0 people found
this helpful
Jess worked brilliantly to secure our sale, always cheerful and efficient, a credit to her employer. We would recommend Connells after our selling experience with them...
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Comment on agent fees
Average fees
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“'Joe is an enthusiastic, patient and experienced estate agent, he ......”

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Mar 14,2018
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Giovanni
By: 'John'
Mar 14,2018
1 people found
this helpful
'Joe is an enthusiastic, patient and experienced estate agent, he proved this throughout what has been a long and difficult house sale process. Joe took on the marketing and selling of a wonderful stand alone, thirty year old detached house, in a brilliant location, albeit ...
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Comment on agent fees
The Agent's fees are good value for the service provided.
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“As landlords we are extremely satisfied with our agent who ......”

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Mar 14,2018
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Claire
By: 'Mr'
Mar 14,2018
2 people found
this helpful
As landlords we are extremely satisfied with our agent who is always ready to assist us when necessary and who provides an excellent service. Our tenants queries our brought to our attention promptly and maintenance issues resolved at the earliest....
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Comment on agent fees
Good
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“I have been renting from Connells for four months now. ......”

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Mar 14,2018
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By: 'Mazantics81'
Mar 14,2018
0 people found
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I have been renting from Connells for four months now. I have found the whole team friendly as anything and somebody's always about to take your call when needed. I have encountered a lot of problems/faults with my property after moving in, some of ...
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Comment on agent fees
1700 to move in. Standard.
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“Thanks to Mark Shipp and his excellent team at Connells ......”

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Mar 13,2018
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Mark
By: 'Claire'
Mar 13,2018
0 people found
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Thanks to Mark Shipp and his excellent team at Connells Redhill we are finally moving. Mark is a highly motivated and professional agent who shows tenacity and skill throughout the selling process. The entire team are polite,and dedicated to making the transition as stress ...
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Comment on agent fees
Competitive
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“Untrustworthy amateur outfit in Sutton Coldfield. This branch absolutely deserves ......”

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Mar 13,2018
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By: 'Disgruntled'
Mar 13,2018
1 people found
this helpful
Untrustworthy amateur outfit in Sutton Coldfield. This branch absolutely deserves its ranking of #26962 out of 26583 branches in the UK!...
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By: Nicola
Mar 26, 2019
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I agree completely with the one star reviews nWill never use again nThe easte agencie never even told us that tje person who was dealing with our purchase left.The only reason found out was because rang up and asked to speak to him and was told he had left a week ago.No call to informed me of this and who was taking over the sale nAll the calls regarding the sale has come from me.I am at lost to think of anything they have done.Dont touch deserve poor rating ...

“Once the call made through to the right department, and ......”

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Mar 12,2018
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Yasmine
By: 'Slawek'
Mar 12,2018
0 people found
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Once the call made through to the right department, and the issue with the property got clearly described, it was quickly fixed....
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“I wanted to view a property on Seymour Avenue in ......”

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Mar 12,2018
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By: 'Buffoon'
Mar 12,2018
0 people found
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I wanted to view a property on Seymour Avenue in Plymouth. When I spoke to Zoe she knew nothing about the property or the vendor and I had to wait on hold while she went and asked. She was unable to tell me anything more ...
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“Wish I could give zero stars... Seriously, for your own ......”

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Mar 11,2018
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By: 'Damo'
Mar 11,2018
3 people found
this helpful
Wish I could give zero stars... Seriously, for your own sanity's sake avoid Connells like the plague. The catalogue of horrendous errors we experienced with these jokers over our tenancy borders on satire. Started on day one when they took twice the amount for the ...
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Comment on agent fees
Terrible and some of the highest in the city.
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“78 Green Lane, Great Barr, B43. Purchased below market value by ......”

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Mar 11,2018
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By: 'Matt'
Mar 11,2018
1 people found
this helpful
78 Green Lane, Great Barr, B43. Purchased below market value by Mr. D* (valuer for Connells Great Barr). Currently being marketed by Green & Co. via online auction through SDL Auctions. I believe the previous owners were put under duress to sell there asset below market value ...
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By: D
Sep 19, 2022
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Matt then later brought this off myself and placed it on auction ...

“Excellent service. Outstanding communication. Enzo even helped with our slow ......”

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Mar 10,2018
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Enzo
By: 'Matt'
Mar 10,2018
1 people found
this helpful
Excellent service. Outstanding communication. Enzo even helped with our slow and sloppy conveyancer work. I would also like to say that nationwide were so appalling to us and declined everything pretty much due to being self employed. When they did accept the application by way ...
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Comment on agent fees
Nothing bad. They earnt it
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“For the first month of living in my home I ......”

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Mar 08,2018
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Natasha
By: 'Awful!!'
Mar 08,2018
7 people found
this helpful
For the first month of living in my home I had no cooker. It was only due to the plumber hassling the agency, I even got one. I now have a leak from my sink and dishwasher that minus the 2 day snow days, I have ...
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“I just need to say and inform others that Connells ......”

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Mar 08,2018
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By: 'Annoyed'
Mar 08,2018
1 people found
this helpful
I just need to say and inform others that Connells has been THE worst estate agent i have ever used and i have used afew. communication back from them is a real problem when you need to talk to them / need repairs doing, yet the ...
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Comment on agent fees
average fees for an estate agent ( too high but they all are )
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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