Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Worst Letting Agent...”

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Mar 28,2018
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By: 'M'
Mar 28,2018
1 people found
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The worst letting agent I ever dealt with in my 35 years in the property business. I lost thousands of pounds due to their negligence. They are inefficient untrained stuff, they never return your calls. It took them 8 months to release my deposit. I do not ...
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Comment on agent fees
They don`t deserve the fees I paid.
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By: Zoe Wannerton
Mar 29, 2018
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Through no fault of our own, the situation we as your agents and you as a landlord found ourselves in was unfortunate, the tenants were fully qualified and passed referencing before move in however it was fortunate that you had the Rent and Legal insurance that guaranteed your rent and helped to finish the tenancy swiftly and in lines with the law. The time period it took to return the deposit to you was because we have to show we have explored all avenues and follow the court instructions to ma ...

“Depoist Scheme...”

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Mar 28,2018
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Clodagh
By: 'Roger'
Mar 28,2018
0 people found
this helpful
Clear, informative practical advise and support. Quickly handled my claim to recover money from the deposit scheme for damage done by the tenant....
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Comment on agent fees
good
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“Outstanding Watford Office...”

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Mar 28,2018
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Simon
By: 'Neil'
Mar 28,2018
0 people found
this helpful
I was delighted with the service I received in reletting my property recently. The staff (principally Simon Beazley and Diana Postolache) were both professional and courteous, providing me with regular updates on viewings and feedbacks, and were successful in finding a tenant on a timely ...
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Comment on agent fees
Acceptable...a fixed fee which was very competitive.
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“Mrs...”

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Mar 27,2018
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Diana
By: 'Adina'
Mar 27,2018
0 people found
this helpful
I am current customer to this agency and I recommend to all people who wants to rent a properties . Are very nice people they know their responsabilities and never let it be defeated, they are the winners. Very very good. I recommend ....
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Very very good
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“Excellent service...”

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Mar 27,2018
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Daniella
By: 'Ian'
Mar 27,2018
0 people found
this helpful
After a number of negative experiences in the past with Property Management the service provided by Daniella was a pleasant surprise. Very efficient throughout and always did what she promised. The service from the contractor James was also excellent and again a million miles ahead ...
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By: Daniella
Mar 27, 2018
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Thank you so much for a lovely review! ...

“I have really good service as a landlord letting my ......”

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Mar 27,2018
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Shani
By: 'carlo'
Mar 27,2018
0 people found
this helpful
I have really good service as a landlord letting my property through Connells. They have always been prompt in responding to all my needs and queries in particular this can be said for Shani Phillips....
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By: shani phillips
Mar 27, 2018
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Thank you Carlo for such lovely words. It is a pleasure looking after your properties :) ...

“Connells being a large Nationwide Company operates from satellite offices ......”

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Mar 27,2018
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By: 'Dedicated'
Mar 27,2018
0 people found
this helpful
Connells being a large Nationwide Company operates from satellite offices with a large staff turnover. Trying to hold a thread with an individual is difficult they either leave or get moved on. In my 32 years of using a Letting Agent and being a Professional Engineer ...
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By: Shani Phillips
Mar 27, 2018
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Thank you very much for your kind words.. it is a pleasure looking after your properties :) ...

“Staff review...”

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Mar 26,2018
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Daniella
By: 'K'
Mar 26,2018
0 people found
this helpful
Daniella has been fantastic in dealing with the 3 properties that we let through Connells management service. Her communication and manner is excellent and she quickly deals with issues that arise. A real pleasure to work with....
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By: Daniella
Mar 26, 2018
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Thank you so much for the lovely review! It's my pleasure to help! ...

“Professional...”

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Mar 26,2018
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Yasmine
By: 'Richard'
Mar 26,2018
0 people found
this helpful
Yasmine is a very professional and extremely helpful member of your team. She is always fast and efficient when addressing issues with my property and keeps me updated without prompting. On occasion I have spoken to Yasmine on the telephone and she is polite, attentive ...
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“Useless...”

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Mar 24,2018
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Lauren
By: 'Marryot'
Mar 24,2018
1 people found
this helpful
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal ...
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“Quick Service...”

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Mar 23,2018
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Clodagh
By: 'Mohammed'
Mar 23,2018
0 people found
this helpful
Clodagh Matthews ensured a quick turnaround when my heater stopped working. Great service, especially since we have a little one to keep warm....
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“Dealing with issues...”

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Mar 22,2018
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Daniella
By: 'Jas'
Mar 22,2018
0 people found
this helpful
I have always found Daniella Hennessy smith very helpful in connection with our house 179 kings road in birmingham. Daniella dealt with issues promptly and politely and provide well thought out and sound advice when it is required. Daniella responded to my emails straight away and ...
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Comment on agent fees
Good
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By: Daniella
Mar 22, 2018
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Thank you for the lovely review Jas! It's been a pleasure to help! ...

“Service review...”

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Mar 21,2018
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Clodagh
By: 'Jess'
Mar 21,2018
0 people found
this helpful
Clodagh contacted me proactively to let me know that the Gas safety certificate on my property was due to expire. All of my questions were answered really quickly and in a friendly manner which was great. Thank you very much for all of your help....
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“Very good...”

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Mar 20,2018
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Natasha
By: 'JR'
Mar 20,2018
0 people found
this helpful
I have always found Natasha Meek and Christi Collins very helpful in connection with our flat in Basingstoke. They deal with issues promptly and politely and provide well thought out and sound advice when it is required. They contact external services when they are required ...
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Comment on agent fees
Connell's Letting Fees are reasonable.
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By: Christi Collins
Mar 20, 2018
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Thank you for your kind review. I am pleased that you are happy with our service :-) Christi ...

“Quick response...”

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Mar 20,2018
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Clodagh
By: 'Yvette'
Mar 20,2018
0 people found
this helpful
Emailed with regards to issue at the house, said they had tried to call, but for some reason did not try the China number which I thought they did have. Matter was resolved quickly....
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“Awful...”

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Mar 20,2018
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Vicki
By: 'Matt'
Mar 20,2018
1 people found
this helpful
Truly the worst estate agents I have ever had the displeasure of dealing with. Long story short, decided to rent a property through Conells. Was constantly messed around by the branch, to the point that on moving in day, I was told I could no ...
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Comment on agent fees
Overpriced for such a poor service
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“Waste of time and money... Bad joke...”

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Mar 20,2018
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By: 'I'
Mar 20,2018
1 people found
this helpful
The people at Connels are absoulute joke but a bad one.Other than Marni none of them were helpful enough... It took me 8 weeks, over 15 phone calls and over 15 emails to get my deposit back... If you want to be humiliated with your money go ...
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Comment on agent fees
They didn't deserve a penny nerver mind the hundreds of punds they charged.
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“Very good and professional...”

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Mar 19,2018
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By: 'Ashlist1990'
Mar 19,2018
0 people found
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Very good on their front, using 'Homelet held up the referencing process and caused many unnecessary issues. The staff was helpful and people friendly....
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Comment on agent fees
Bad as all fees for every letting agents are high and to much.
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“We have had difficulty arranging with CDA to get our washingmachine fixed. Daniella has been most persistent 8n trying to arrange...”

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Mar 18,2018
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Daniella
By: 'Lionel'
Mar 18,2018
0 people found
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Very happy with effort from Daniella in arranging for property equipment to be fixed. Dry persistent in contacting maintenance company....
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By: Daniella
Mar 22, 2018
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Thank you for the lovely review! ...

“Great service...”

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Mar 16,2018
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By: 'Laura'
Mar 16,2018
0 people found
this helpful
Jade is great. Refreshingly honest and straightforward. She sold my house quickly for more than the the asking price. She is diligent and helpful even contacting me during her day off when something came up. I can't thank her enough and highly recommend her and ...
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Comment on agent fees
Good.
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“Fantastic service !...”

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Mar 16,2018
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Yasmine
By: 'Landlords'
Mar 16,2018
0 people found
this helpful
Out of everyone in that branch, Yasmine's service has been by far the best! We have had problems to begin with as members of staff were not following up with us in the right way regarding a few tenant issues we were having. However ,Yasmine ...
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“Jess worked brilliantly to secure our sale, always cheerful and ......”

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Mar 15,2018
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Jessica
By: 'Foxglove'
Mar 15,2018
0 people found
this helpful
Jess worked brilliantly to secure our sale, always cheerful and efficient, a credit to her employer. We would recommend Connells after our selling experience with them...
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Comment on agent fees
Average fees
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“'Joe is an enthusiastic, patient and experienced estate agent, he ......”

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Mar 14,2018
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Giovanni
By: 'John'
Mar 14,2018
1 people found
this helpful
'Joe is an enthusiastic, patient and experienced estate agent, he proved this throughout what has been a long and difficult house sale process. Joe took on the marketing and selling of a wonderful stand alone, thirty year old detached house, in a brilliant location, albeit ...
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Comment on agent fees
The Agent's fees are good value for the service provided.
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“As landlords we are extremely satisfied with our agent who ......”

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Mar 14,2018
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Claire
By: 'Mr'
Mar 14,2018
2 people found
this helpful
As landlords we are extremely satisfied with our agent who is always ready to assist us when necessary and who provides an excellent service. Our tenants queries our brought to our attention promptly and maintenance issues resolved at the earliest....
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Comment on agent fees
Good
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“I have been renting from Connells for four months now. ......”

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Mar 14,2018
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By: 'Mazantics81'
Mar 14,2018
0 people found
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I have been renting from Connells for four months now. I have found the whole team friendly as anything and somebody's always about to take your call when needed. I have encountered a lot of problems/faults with my property after moving in, some of ...
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Comment on agent fees
1700 to move in. Standard.
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“Thanks to Mark Shipp and his excellent team at Connells ......”

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Mar 13,2018
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Mark
By: 'Claire'
Mar 13,2018
0 people found
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Thanks to Mark Shipp and his excellent team at Connells Redhill we are finally moving. Mark is a highly motivated and professional agent who shows tenacity and skill throughout the selling process. The entire team are polite,and dedicated to making the transition as stress ...
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Comment on agent fees
Competitive
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“Untrustworthy amateur outfit in Sutton Coldfield. This branch absolutely deserves ......”

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Mar 13,2018
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By: 'Disgruntled'
Mar 13,2018
1 people found
this helpful
Untrustworthy amateur outfit in Sutton Coldfield. This branch absolutely deserves its ranking of #26962 out of 26583 branches in the UK!...
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By: Nicola
Mar 26, 2019
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I agree completely with the one star reviews nWill never use again nThe easte agencie never even told us that tje person who was dealing with our purchase left.The only reason found out was because rang up and asked to speak to him and was told he had left a week ago.No call to informed me of this and who was taking over the sale nAll the calls regarding the sale has come from me.I am at lost to think of anything they have done.Dont touch deserve poor rating ...

“Once the call made through to the right department, and ......”

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Mar 12,2018
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Yasmine
By: 'Slawek'
Mar 12,2018
0 people found
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Once the call made through to the right department, and the issue with the property got clearly described, it was quickly fixed....
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“I wanted to view a property on Seymour Avenue in ......”

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Mar 12,2018
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By: 'Buffoon'
Mar 12,2018
0 people found
this helpful
I wanted to view a property on Seymour Avenue in Plymouth. When I spoke to Zoe she knew nothing about the property or the vendor and I had to wait on hold while she went and asked. She was unable to tell me anything more ...
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“Wish I could give zero stars... Seriously, for your own ......”

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Mar 11,2018
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By: 'Damo'
Mar 11,2018
3 people found
this helpful
Wish I could give zero stars... Seriously, for your own sanity's sake avoid Connells like the plague. The catalogue of horrendous errors we experienced with these jokers over our tenancy borders on satire. Started on day one when they took twice the amount for the ...
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Comment on agent fees
Terrible and some of the highest in the city.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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