Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“First home...”

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Apr 17,2018
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Lauren
By: 'Blackwell/morgan'
Apr 17,2018
1 people found
this helpful
Lauren went above and beyond to help us find our first home when we were ready to stop looking for a while. I cannot thank connells enough for their help and am thankful to Alex and lauren for their help it trying to make the ...
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“Excellent service...”

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Apr 17,2018
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By: 'Marcus'
Apr 17,2018
0 people found
this helpful
Recently used Connells in Halesowen for the second time to sell my property. Many of the team were still there and gave the same excellent service. They achieved more then I expected for my property by thousands by doing an open house. Didn't disappoint second ...
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Worth every penny, got thousands more than I thought for my property
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“problem solving heating...”

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Apr 15,2018
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Clodagh
By: 'Jezza'
Apr 15,2018
0 people found
this helpful
New Tenants moved into our apartment only to find that the switch on the boiler was broken and they could not get the temp u or hot water - not a great start! Thanks To Clodagh - she quickly organised heating engineer call out - ...
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“Fab Agent, wouldn't hesitate to recommend...”

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Apr 14,2018
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By: 'Shell'
Apr 14,2018
0 people found
this helpful
Sold through Connells and wouldn't hesitate to recommend. They were knowledgeable, courteous, efficient and professional. Sold our property in days. Delighted with the whole service....
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Comment on agent fees
Very reasonable and open to discussion.
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By: Tony Wood
Apr 16, 2018
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Thank you for your kind words, I am glad you were happy with the service provided by myself and my colleagues. I wish you and your family all the best for the future. ...

“Very responsive...”

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Apr 13,2018
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Daniella
By: 'Hayley'
Apr 13,2018
0 people found
this helpful
Daniella is very helpful and responsive person who deals with issues straight away always getting on the case to the right person to resolve issues. Thank you...
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“Fantastic service from Clodagh!...”

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Apr 12,2018
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Clodagh
By: 'Sarah'
Apr 12,2018
1 people found
this helpful
My experience with Connells has not been great so far, but since Clodagh has been looking after my rented property the level of communication has improved considerably. I feel confident that Clodagh will help to resolve any issues promptly and efficiently....
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“Pulled out all the stops...”

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Apr 11,2018
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Luke
By: 'Julie'
Apr 11,2018
0 people found
this helpful
I can highly recommend the service. We had a tight deadline to meet and Luke did everything he possibly could to get us through the moving process...
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Comment on agent fees
The fees were very reasonable
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“WASTE OF TIME...”

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Apr 11,2018
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By: 'MANDIE'
Apr 11,2018
7 people found
this helpful
INSTRUCTED CONNELLS ON THE BASIS THAT THEY SOUNDED 'GENUINE'. WITHOUT REALISING HAD SIGNED UP FOR 26 WEEKS. WE WERE ADVISED THAT ALL BUYERS WERE VETTED AND MORTGAGE READY. HAD 2 POTENTIAL BUYERS THAT TURNED OUT TO BE MAKING OFFERS ON MULTIBLE HOUSES AND WE WERE ASSURED THESE ...
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Comment on agent fees
I HAVE BEEN ADVISED THAT THE FEES WERE AWFUL AND SPOKEN TO A COUPLE OF AGENTS WHO HAVE CONFIRMED WHAT THEY WOULD CHARGE. IF I HAD GONE WITH ANOTHER AGENT AS WELL AS CONNELLS IT WOULD OF COST ME NEARLY £15000 IN FEES. AS THEY DIDNT SELL I PAID FOR PHOTOS ONLY
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“Excellent...”

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Apr 11,2018
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Diana
By: 'Prince'
Apr 11,2018
0 people found
this helpful
Excellent service and friendly approach. We are happy with the service of connells. They have done everything on time.We will contact again for future....
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Comment on agent fees
good
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“Excellent employee...”

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Apr 05,2018
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Daniella
By: 'Rosie'
Apr 05,2018
0 people found
this helpful
I had been quite unhappy with the service I have received from Connells over the last few months as I had constantly been dealing with different people with no notification that my existing contact had changed and seemingly no handover. However for the last couple ...
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“Very helpful pleasant professional member of your head office...”

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Apr 05,2018
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Mrs
By: 'Mr.p.thakore'
Apr 05,2018
0 people found
this helpful
All my requirements as to managing my property she has done an excellent job Her manner very professional and prompt response on matters...
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Comment on agent fees
Mr Jamie Fearn & Kalon Cheesman have advised well and good management by these guys at coventry branch.
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“Good service...”

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Apr 05,2018
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Clodagh
By: 'CL'
Apr 05,2018
0 people found
this helpful
Very clear communications and prompt response to instructions. Professional and efficient. Organised gas survey on my behalf. Clear and concise....
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Comment on agent fees
Ok
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“Negotiations for successful tenancy agreement...”

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Apr 02,2018
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Hasceb
By: 'Carl'
Apr 02,2018
3 people found
this helpful
Thank you both for the efficient and friendly way you dealt with all our family when our son Anton was trying to rent a flat that was on your agents books. It was rather complicated as we were both acting as guarantors and live 230 miles ...
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Comment on agent fees
As we live over 230 miles away in Blackpool it is not easy to compare agent's fees but they appear to compare favourably with other agents in Hemel Hempstead.
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“Excellent letting service...”

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Mar 30,2018
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Diana
By: 'Agata'
Mar 30,2018
0 people found
this helpful
Diana and Simon are professional, friendly and helpful letting agents at Watford branch. They always keep me up to date with all aspects of letting my flats. I appreciate they quick response, dedication and hard work. Thank you for making the whole process easy for ...
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“Finding a tenant...”

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Mar 30,2018
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Diana
By: 'Sam'
Mar 30,2018
0 people found
this helpful
Overall I felt the experience was very smooth. The team at Connells (Diana) in particular were very proactive on creating a good timetable for handover of the old tenant, marketing the property and ultimately finding a new one....
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Comment on agent fees
OK
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“Danniella has exceptional customer service thank you for all your help...”

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Mar 30,2018
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Daniella
By: 'Joanne'
Mar 30,2018
0 people found
this helpful
Fantastic customer service. Always available staff to help you . They go out their way to organise repairs for you and any thing else you require. Thank you Danniella and Sharon for your help . Much appreciated...
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“Mrs...”

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Mar 30,2018
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Chelsea
By: 'Thapa'
Mar 30,2018
2 people found
this helpful
They are good & helpful. Chelsea helped with the purchasing & mortgages process. Anna helped us with the letting process & getting the best rental price for our property . They also help sorting replacements for the carpets. Big thanks to Anna & Chelsea !!!! 😘😘😘...
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Comment on agent fees
Good
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“Verry good...”

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Mar 30,2018
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Sandra
By: 'Florina'
Mar 30,2018
0 people found
this helpful
Verry impressed, they are understanding people, trying to help you as much as possible. They get involved,very communicative, friendly, trying to give you the best option possible. Happy to work with them....
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Comment on agent fees
Good
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“Daniella Hennessy Smith...”

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Mar 29,2018
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Daniella
By: 'Mr'
Mar 29,2018
0 people found
this helpful
Daniella was extremely helpful in sorting out a difficult situation with a tenant who did not want to pay the repair costs when leaving our property. When Daniella took over this matter it was dealt with quickly and efficiently and with good communication and we ...
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Comment on agent fees
Fees were in line with other agents
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“Responsive and Friendly...”

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Mar 29,2018
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Clodagh
By: 'Kate'
Mar 29,2018
0 people found
this helpful
I have not usually had good experiences with Connells, i.e. lack of updates and communication, lack of response and empathy. Clodagh was responsive and reactive. They kept me up to date and responded quickly to my requests and communications. They were friendly and emphatic. ...
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n/a
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“House sale...”

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Mar 29,2018
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Chris
By: 'Clare'
Mar 29,2018
0 people found
this helpful
Chris was fantastic right from when I asked for an agent to value the house. This is the first house we have sold and Chris had all the time in the world to explain how it all worked and what we had to do. Through ...
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“Great...”

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Mar 29,2018
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Diana
By: 'HM'
Mar 29,2018
0 people found
this helpful
When I saw the flat right away I knew I wanted to move in. Diana made the process and transition very smooth for me and my experience then and now after moving in has been very positive. Diana has been very helpful every time I ...
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“Habceb showed enthusiasm and was very positive in all aspects of helping me with the tenancy....”

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Mar 29,2018
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Hasceb
By: 'Anton'
Mar 29,2018
2 people found
this helpful
Habceb was very friendly in regards to sorting out the flat for me. I've had a bad experience in the past with a estate agent, but I felt on this occasion that Haceb made me feel reassured that everything with the flat would go to ...
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Comment on agent fees
They are in line with other estate agents, and also are explained well on their website so you know exactly the amount you have to pay.
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“Excellent service...”

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Mar 29,2018
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By: 'Local'
Mar 29,2018
4 people found
this helpful
I have used Connells lettings over the past 2 years and Zoe's high level of service has always impressed. Our properties are always let quickly and professionally. Excellent attention to detail working with prospective new tenancy agreements through to the on going annual management service. I ...
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“The most helpful person ever!...”

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Mar 29,2018
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Anna
By: 'Amanda'
Mar 29,2018
2 people found
this helpful
I contacted Connells to view a property and i spoke with Anna who booked me in for the next day! The property we viewed fell through so Anna took a lot of her time trying to find us a suitable property at the right price. ...
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Comment on agent fees
Good
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“Smoothest letting transaction ever!...”

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Mar 29,2018
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Anna
By: 'Claire'
Mar 29,2018
3 people found
this helpful
When we first considered letting our property out we were anxious and worried. We met Anna who came over to our property to value and explain our options...I instantly felt at ease with her. I cannot explain how much pressure this has taken off ...
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Comment on agent fees
Excellent
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“Worst Letting Agent...”

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Mar 28,2018
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By: 'M'
Mar 28,2018
1 people found
this helpful
The worst letting agent I ever dealt with in my 35 years in the property business. I lost thousands of pounds due to their negligence. They are inefficient untrained stuff, they never return your calls. It took them 8 months to release my deposit. I do not ...
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Comment on agent fees
They don`t deserve the fees I paid.
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By: Zoe Wannerton
Mar 29, 2018
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Through no fault of our own, the situation we as your agents and you as a landlord found ourselves in was unfortunate, the tenants were fully qualified and passed referencing before move in however it was fortunate that you had the Rent and Legal insurance that guaranteed your rent and helped to finish the tenancy swiftly and in lines with the law. The time period it took to return the deposit to you was because we have to show we have explored all avenues and follow the court instructions to ma ...

“Depoist Scheme...”

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Mar 28,2018
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Clodagh
By: 'Roger'
Mar 28,2018
0 people found
this helpful
Clear, informative practical advise and support. Quickly handled my claim to recover money from the deposit scheme for damage done by the tenant....
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Comment on agent fees
good
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“Outstanding Watford Office...”

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Mar 28,2018
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Simon
By: 'Neil'
Mar 28,2018
0 people found
this helpful
I was delighted with the service I received in reletting my property recently. The staff (principally Simon Beazley and Diana Postolache) were both professional and courteous, providing me with regular updates on viewings and feedbacks, and were successful in finding a tenant on a timely ...
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Comment on agent fees
Acceptable...a fixed fee which was very competitive.
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“Mrs...”

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Mar 27,2018
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Diana
By: 'Adina'
Mar 27,2018
0 people found
this helpful
I am current customer to this agency and I recommend to all people who wants to rent a properties . Are very nice people they know their responsabilities and never let it be defeated, they are the winners. Very very good. I recommend ....
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Comment on agent fees
Very very good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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