Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

No Properties

“Constant errors and scams you out of money...”

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May 12,2018
Minithumbdown
By: 'Jessica'
May 12,2018
1 people found
this helpful
I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent ...
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Comment on agent fees
Terrible as they will take extra money for the deposit despite what the documents tell us.
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“A lot of empty promises...”

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May 11,2018
Minithumbdown
Hazel
By: 'svenja'
May 11,2018
0 people found
this helpful
Would NOT recommend for letting. Furthermore I am still waiting of the invoice. They promise a lot of things, but that were not kept. Wrong settlements were made which led the consequence that the credit institution was turned on to collect the money. She confirmed ...
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“Rude and unprofessional...”

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May 11,2018
Minithumbdown
By: 'Unhappy'
May 11,2018
1 people found
this helpful
Purchased house marketed by connells. Vendor was equity release firm so typically estate agent is probably instructed to push sale along hard and use all means to get highest price. Connells continued to market the house even after offer was accepted, were very rude and ...
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“Thank you...”

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May 10,2018
Minithumbup
Chris
By: 'Lucy'
May 10,2018
0 people found
this helpful
Selling my family home has been an emotionally roller coaster, however it has been made easier and less painful by these members of staff. The viewings were arranged for me and communication has been constant. Thank you very much Chris and Bridget....
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“Mrs...”

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May 09,2018
Minithumbup
Frankie
By: 'Mini'
May 09,2018
0 people found
this helpful
Really helpful team, they went above and beyond the needs of the staff to help me with letting my flat. Always prompt and polite on the phone , answered all queries...
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“Fantastic Service...”

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May 09,2018
Minithumbup
By: 'CB'
May 09,2018
0 people found
this helpful
Fantastic end to end service from all at Oxley Park Connells, from the initial process with Edward Percival right through to completion with Charlotte Fiume the service was customer centric with a warm and professional approach at all times. A++++ recommended...
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Comment on agent fees
No issues
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By: Charlotte Fiume
May 10, 2018
View all comments (1)
Hi Mr and Mrs Bride, Thank you for your comments and it was an absolute pleasure to work with you . I hope in the future you will return back to Connells and we will most certainly be happy to help you both again. Kind Regards ...

“Great Service!...”

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May 08,2018
Minithumbup
By: 'R'
May 08,2018
0 people found
this helpful
I have been working with Connells Lettings team for a few years now and have had fantastic service notably from Emma Marriot and more recently from her colleague Emma Ter Harr - who work between the Grantham and Melton Mowbray offices. Despite working across the ...
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Comment on agent fees
Good
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“House sale...”

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May 08,2018
Minithumbup
Nicola
By: 'Julie'
May 08,2018
0 people found
this helpful
After a long period of time trying to sell our house we decided to try a different agent. We spoke to Nicola at Connells in Blaby and was immediately impressed with her enthusiasm and knowledge regarding the housing market. Nicola marketed the property in a ...
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Comment on agent fees
Good.
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“Excellent service!...”

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May 08,2018
Minithumbup
Hazel
By: 'Laura'
May 08,2018
0 people found
this helpful
Hazel was an absolute pleasure to deal with! I like to now all the details when I am dealing with agents managing my property - Hazel always explained clearly and with a very warm and understanding tone. The whole process was very quick, Hazel kept ...
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Comment on agent fees
I feel you get what you pay for in life, the fees were fair for the level of service I received.
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“Terrible...”

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May 08,2018
Minithumbdown
By: 'Penny'
May 08,2018
0 people found
this helpful
I have had a very bad experience dealing with incompetent staff, no-one knows whats going on. I was charged twice for everything 2 months in a row so have been chasing refunds non-stop. I also had to pay a court fee of £100 because they didn't forward ...
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“New Home...”

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May 04,2018
Minithumbup
Diana
By: 'Maria'
May 04,2018
0 people found
this helpful
Diana and Simon really helped me find a new home from start to finish they called and emailed to help everything run smoothly. They responded very quickly to my emails and calls and we sealed the deal. Very nice people. Thank you both...
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Comment on agent fees
Good
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“lettings...”

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May 04,2018
Minithumbup
Clodagh
By: 'john'
May 04,2018
0 people found
this helpful
Since maintenance issues were transferred to Leighton Buzzard and Clodagh Matthews has been dealing with the maintenance on my property all the repair's have been dealt with swiftly so that the tenant's are satisfied. Any issues and question' that I might have are answered quickly....
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Comment on agent fees
good
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“Friendly and efficient...”

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May 04,2018
Minithumbup
Diana
By: 'V'
May 04,2018
0 people found
this helpful
Diana was very friendly and informative with respect to the letting process. She kept us up to date on prospective tenant appointments and was always available to contact for any questions. Ultimately she helped to secure us new tenants within a couple of weeks - ...
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Comment on agent fees
Fees are reasonable for the area
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“Property Sale...”

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May 04,2018
Minithumbup
Brandon
By: 'Andy'
May 04,2018
0 people found
this helpful
Just thought I would write a review to compliment Brandon on his service with regards to a property transaction completed recently. Whist Brandon didn't represent me I had many contacts with him during the sale of my property. I found him extremely professional and his ...
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Comment on agent fees
Not known
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“Excellent, Professional and Speedy Service...”

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May 03,2018
Minithumbup
Diana
By: 'R'
May 03,2018
0 people found
this helpful
Excellent, professional and Speedy service from Diana and Simon! They are both always polite and happy to go above and beyond what is expected. Would highly recommend them and the team at Connells Watford!...
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Comment on agent fees
Fee's are reasonable. The only comment I could make would be that for return business there may be could be a discount applied
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“regarding 42 morcom road...”

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May 03,2018
Minithumbup
Yasmine
By: 'Melissa'
May 03,2018
0 people found
this helpful
After having months of non communication with the Dunstable branch and the people managing my property, I was introduced to Yasmine Degmenlibey whom I must say done more for me in a few days than anyone. All my concerns were addressed and were dealt with ...
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Comment on agent fees
Yasmine dealt with my concerns within a matter of days. Daily updates which were appreciated. Very professional and gets the job done.
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By: Yasmine Degmenlibey
Jun 07, 2018
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Thank you very much! ...

“Couldn't be happier!...”

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May 02,2018
Minithumbup
Diana
By: 'Rameez'
May 02,2018
0 people found
this helpful
Diana has gone out of her way to make sure we were satisfied with the place presenting us to the landlord as well. She not only handed over the keys but also helped setup our utility bills after moving in....
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Comment on agent fees
Good
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“ANDY WILLIAMS...”

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May 02,2018
Minithumbup
By: 'ANDY'
May 02,2018
0 people found
this helpful
I FOUND THE STAFF AT THE WATFORD BRANCH EXTREEMLY HELPFULL FRIENDLY AND PLEASANT. THEY MADE THE WHOLE PROCESS AS PAINLESS AS POSSIBLE....
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Comment on agent fees
GOOD
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“Amazing support and service...”

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May 02,2018
Minithumbup
Daniella
By: 'Rav'
May 02,2018
0 people found
this helpful
Daniella has been fantastic in dealing with the issues that I have been having with the property I was a tenant of. She is efficient and answers emails quickly. She has given me brilliant advice and I would definitely recommend her....
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“Letting...”

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Apr 28,2018
Minithumbup
Simon
By: 'RP'
Apr 28,2018
0 people found
this helpful
Both Simon and Diana were excellent in letting my dwellings to new tenants, very thorough and efficiently done. Highly recommended....
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“excellent help and polite...”

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Apr 27,2018
Minithumbup
Clodagh
By: 'Paul'
Apr 27,2018
0 people found
this helpful
Clodagh was excellent professional polite and very helpful. Organised repair works with plumbers. Thanks to Clodagh and her team. Paul...
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Comment on agent fees
excellent
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“33 Fernheath, Luton...”

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Apr 27,2018
Minithumbup
By: 'Valerie'
Apr 27,2018
0 people found
this helpful
As we have used Connells in our previous moves, we had no hesitation on this occasion to use again. We were extremely impressed with Jordan who was spot on with the valuation of our house. We found all members of staff extremely helpful whenever we ...
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Comment on agent fees
Good
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“Awful...”

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Apr 27,2018
Minithumbup
Hazel
By: 'Max'
Apr 27,2018
0 people found
this helpful
Terrible. Very happy to take your money and provide an incredible service at point of sale but when it came to getting the deposit back was only worried about her new clients. Promised to return calls and never did etc....
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Comment on agent fees
na
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“Efficient and Professional...”

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Apr 25,2018
Minithumbup
Simon
By: 'George'
Apr 25,2018
0 people found
this helpful
This Estate Agency ticks all the boxes: friendly, knowledgeable, picking the right people for the property and not wasting anyone's time. Our only regret is that we didn't try them first! Helpful, efficient and quick. Good follow-up. Highly recommend them....
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Comment on agent fees
Reasonable fees. We would definitely use them again.
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“Excellent Service...”

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Apr 25,2018
Minithumbup
Hazel
By: 'Malcolm'
Apr 25,2018
1 people found
this helpful
One of my long standing tenants gave notice at the end of March and Hazel the letting Manager at Connells Welwyn Garden City placed my property on the market the same day. She carried out a number of viewings and the property was let within ...
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Comment on agent fees
The fees are very competitive and were benchmarked against several other agents in the town and Connells were the best on a full management basis .I have now used them since 2012 and always found them Competitive and Efficient especially when try to re-let property
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“Outstanding!...”

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Apr 24,2018
Minithumbup
Mark
By: 'Graham'
Apr 24,2018
0 people found
this helpful
I do not normally write reviews, however, the outstanding service I have received from Connells, Redhill in selling my flat has driven me to do so. If you are buying or selling then look no further than Connells, Redhill. Their honesty, reliability and good communication ...
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Comment on agent fees
Good
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“Excellent professional service...”

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Apr 24,2018
Minithumbup
Clodagh
By: 'Martin'
Apr 24,2018
0 people found
this helpful
Washing machine appliance in my rented out property was reported as faulty by my tenants. Clodagh informed me, she arranged an engineer to visit and once they confirmed it could not be repaired she organised a replacement model to be fitted. Whilst I realise I ...
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“Outstanding...”

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Apr 19,2018
Minithumbup
By: 'Bex'
Apr 19,2018
0 people found
this helpful
Tony was amazing all the way through our sale . It was a difficult sale to say the least and extremely challenging at may points. Tony made sure he did everything he could (above and beyond) to make this happen which we are very grateful for. ...
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Comment on agent fees
More than happy with the Agent Fee we agreed
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By: Tony Wood
Apr 19, 2018
View all comments (1)
Thanks for your kind words. It was a pleasure dealing with you both through the sales transaction. Wishing you all the best in your new home. ...

“Letting our property...”

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Apr 18,2018
Minithumbup
Denny
By: 'Sarah'
Apr 18,2018
0 people found
this helpful
Denny and all of the team at Connells Clacton on Sea have been very professional, prompt and informative when dealing with the rental of our property. They kept me informed of potential tenants, sent me information that I needed promptly. All of my questions and ...
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Comment on agent fees
The fees were explained to me from the beginning so I knew what I was paying.
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“Issue with Keys...”

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Apr 18,2018
Minithumbup
Daniella
By: 'Gerry'
Apr 18,2018
0 people found
this helpful
I recently rented my property out. The new tenants had concerns regarding the lock. Daniella was very helpful and professional arranging a locksmith and updating me thereafter. Thanks...
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Comment on agent fees
Fees are fine
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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