Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Very Dissappointing...”

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Jun 24,2018
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By: 'R'
Jun 24,2018
0 people found
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DO NOT USE CONNELLS! Process started off ok but as time went on they kept letting us down and disappointing us. They couldn't get our property listed correctly on Rightmove, we had to do majority of the viewings, they couldn't do any negotiations on our ...
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“Finger on the pulse...”

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Jun 20,2018
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LUKE
By: 'Newcomers'
Jun 20,2018
0 people found
this helpful
Luke was incredibly professional, informative and helpful in respect of the termination of our lease - a situation new to us. He followed up and confirmed everything in writing in a clear and concise manner. We are extremely grateful for his invaluable help in what ...
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Nothing to compare it to but given the level of service received I would rate them as high.
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“Superb service...”

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Jun 19,2018
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Scott
By: 'Mrs'
Jun 19,2018
0 people found
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Very efficient, friendly and professional service from start to finish. House sold within one week and we was kept updated at every step of the way throughout the process. Would definitely recommend Connells....
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Comment on agent fees
Negiotiated a very fair %fee
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“The best estate agents ever....”

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Jun 13,2018
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Tom
By: 'Ed'
Jun 13,2018
0 people found
this helpful
I have just completed the sale of my flat in Leavesden, and have to thank Tom, and the rest of the team, for helping me through. They found me a buyer within 10 days of the property going on the market, but due to me having ...
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Comment on agent fees
I believe that I got what I paid for.
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“Efficient and diplomatic...”

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Jun 11,2018
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Daniella
By: 'Edward'
Jun 11,2018
0 people found
this helpful
Daniella managed a tricky situation efficiently and with diplomacy. She had to co-rdinate the work of several other departments, communicate with the tenants and keep myself informed in something of a unique situation. Thank you!...
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“Great service...”

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Jun 10,2018
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Lauren
By: 'Jacqueline'
Jun 10,2018
0 people found
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I found Connells to be very efficient and helpful. They seemed to get things done very quickly and were confident in what they were doing. Both Lauren and Alex were very personable and friendly and easy to talk to. They sold my house very quickly....
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Comment on agent fees
Fees fine
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“Top service...”

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Jun 05,2018
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By: 'SD'
Jun 05,2018
0 people found
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Very good service from Winton branch. Brought and sold from connells. The branch was quick to help when there was issues with my sale and got it moving again. Staff were friendly and approachable . Also used there mortgage service and was impressed with how smooth ...
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Comment on agent fees
Agent fees were fair and transparent
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“Excellent...”

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Jun 04,2018
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By: 'K'
Jun 04,2018
0 people found
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Connells weren't the first estate agent I visited about selling our house but they were the one that took notice & gave us the information we needed . From the time Ryan visited to explain the process to us & start the sale , things ran smoothly from our ...
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Comment on agent fees
I feel the fees were fair for the service we had.
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“Brilliant...”

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Jun 01,2018
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By: 'Landlord'
Jun 01,2018
0 people found
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Having being in contact with Shani via telephone and e mail over the past couple of days has helped us greatly. Our contact with her was dealt with in a polite ,professional manner and very helpful. Thank you Shani...
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By: shani phillips
Jun 04, 2018
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Thank you very much for your kind words... it is a pleasure to look after your property. ...

“Assistance...”

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Jun 01,2018
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Clodagh
By: 'Molly'
Jun 01,2018
0 people found
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Clodagh was very prompt and efficient helping me to organise a suitable time to rectify a problem. She is always polite and helpful when I speak to her....
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“Excellent customer service...”

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Jun 01,2018
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Clodagh
By: 'M'
Jun 01,2018
0 people found
this helpful
After many problems with the call centre Clodagh has worked extremely hard to ensure Connells kept the management of our properties, She responds quickly to issues and always follows up with us....
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“Review of purchase of property...”

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May 31,2018
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Andy
By: 'Natalieej'
May 31,2018
0 people found
this helpful
A highly professional, personable and excellent service. Lauren and Alex and Andy kept me updated on any developments regarding the purchase of my property and answered any queries I had as soon as they could. Would highly recommend...
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Comment on agent fees
Good
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“Sold...”

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May 30,2018
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Ben
By: 'Pam'
May 30,2018
0 people found
this helpful
I would like to thank Ben Greg and Ryan for the professional way they handled my sale and thoughtful service throughout. Nothing was to much trouble. Thank you....
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“Absolutely shocking service with the rentals team...”

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May 30,2018
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By: 'Gr00vy'
May 30,2018
0 people found
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The only time we received any service was prior to signing the lease agreement, after that was finished it seems things took a turn. Repairs took almost 2 months to even get looked at, changing the date that rental was due took another 2 months. Phone calls ...
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Comment on agent fees
Ridiculous fees considering the service they provide
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“Excellent Service...”

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May 28,2018
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By: 'Diana'
May 28,2018
2 people found
this helpful
Very good service, our journey was longer than expected due to the complications with our bottom chain. Despite all this, Jay Cowan from the Connells team has frequently chased up the chain for regular updates and managed to move our case forward to speed up ...
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“Excellent Service...”

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May 23,2018
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Denis
By: 'Eric'
May 23,2018
3 people found
this helpful
The Connells Team at Hemel Hempstead were excellent in helping us to sell our house, especially Denis. I will not hesitate to recommend them to my friends....
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Comment on agent fees
Their fees were reasonable.
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“Professional, Knowledgeable and Market Savvy...”

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May 23,2018
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Enzo
By: 'Tracy'
May 23,2018
0 people found
this helpful
Enzo was professional and knowledgeable from start to finish. He went above and beyond to get me a mortgage that suited me. Infact, he managed to secure me a mortgage when I didn't even think it would be possible. Enzo really knows his products and ...
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Comment on agent fees
Reasonable
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“AWFUL customer service...”

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May 23,2018
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By: 'Lost'
May 23,2018
4 people found
this helpful
We put an offer in on a house, our offer wasn't even put to the vendor for 24 hours. When I rang up to chase we were told only a branch partner can submit offers and he was out of the office. We were also pressured ...
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N/A
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“Amazing service...”

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May 23,2018
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Charlotte
By: 'David'
May 23,2018
0 people found
this helpful
We first contacted courteney in connells oldbury to help us find a rental property in the area. We were very happy to hear such a lovely voice at the start of our conversation. What an asset to her manager Charlotte and the connells group. We ...
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Comment on agent fees
Reasonable
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“Excellent...”

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May 22,2018
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Amy
By: 'James'
May 22,2018
2 people found
this helpful
Very pleased with the overall sale of my property with Connells Estate Agents. Ella was fantastic, excellent customer service, co -ordination and communication especially as I am living and working abroad in different areas of the world. I was very pleased with Ella's work and ...
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“Trying Experience...”

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May 22,2018
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Amy
By: 'Freebyrd'
May 22,2018
2 people found
this helpful
Dealt initially with Amy then Ella Flint took over. Ella was very polite and extremely patient with me, especially when I was expressing my frustration on the delay. Kept me informed with updates twice a week on Tuesday/Friday. Ella was extremely professional....
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Comment on agent fees
Was shown the fees which I thought was reasonable, unfortunately I was not shown the vat at the time. So it cost me more than I originally thought.
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“Very poor...”

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May 19,2018
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By: 'Simon'
May 19,2018
1 people found
this helpful
Connells have managed to make a mistake and return our letting deposit to the landlord instead of us and now tell us we must wait until the landlord returns the money. Unbelievebly poor and incompetent service. You would think they would be apologetic and embarrassed ...
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“Excellent, efficient Service...”

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May 16,2018
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By: 'Caroline,'
May 16,2018
0 people found
this helpful
As a landlord with three properties being maintained by your Property Maintenance Department at Leighton Buzzard, I really must single out Clodagh Matthews as being a real asset. She is efficient, informative, ever helpful, friendly and polite. She really is excellent at her job. She ...
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Comment on agent fees
Perfectly acceptable.
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“Excellent support and communication....”

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May 15,2018
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Jason
By: 'JStratton'
May 15,2018
1 people found
this helpful
Jason personally dealt with the sale of our property in Werrington ensuring the sale progress was monitored and swiftly concluded. His weekly updates were much appreciated and the communication at other times was accurate and informative. If Jason was not available Liam was helpful and ...
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Comment on agent fees
Fees were average compared to other agents.
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“Able to finalize the House very Quick...”

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May 15,2018
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Sandra
By: 'Raju'
May 15,2018
0 people found
this helpful
Sandra helped in viewing the house with my family even though very bad weather and assisted us with details , it helped me a lot as i am new to this country....
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Comment on agent fees
good
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“Absolutely disgraceful...”

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May 15,2018
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By: 'avoidconnells'
May 15,2018
0 people found
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I would avoid this letting agency at all costs. totally unprofessional, liars and just pure rude. My house fell through and I am so glad because this agency is a joke,...
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“Constant errors and scams you out of money...”

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May 12,2018
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By: 'Jessica'
May 12,2018
1 people found
this helpful
I have had nothing but problems from the beginning. Told us that there were problems with the referencing 30 minutes before collecting our keys; didn't send the tenancy agreement till 2 days after we collected the keys; tenancy agreement had loads of errors (deposit amount, when rent ...
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Comment on agent fees
Terrible as they will take extra money for the deposit despite what the documents tell us.
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“A lot of empty promises...”

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May 11,2018
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Hazel
By: 'svenja'
May 11,2018
0 people found
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Would NOT recommend for letting. Furthermore I am still waiting of the invoice. They promise a lot of things, but that were not kept. Wrong settlements were made which led the consequence that the credit institution was turned on to collect the money. She confirmed ...
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“Rude and unprofessional...”

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May 11,2018
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By: 'Unhappy'
May 11,2018
1 people found
this helpful
Purchased house marketed by connells. Vendor was equity release firm so typically estate agent is probably instructed to push sale along hard and use all means to get highest price. Connells continued to market the house even after offer was accepted, were very rude and ...
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“Thank you...”

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May 10,2018
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Chris
By: 'Lucy'
May 10,2018
0 people found
this helpful
Selling my family home has been an emotionally roller coaster, however it has been made easier and less painful by these members of staff. The viewings were arranged for me and communication has been constant. Thank you very much Chris and Bridget....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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