Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Got me out of a hole...”

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Aug 01,2018
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bodie
By: 'FM'
Aug 01,2018
3 people found
this helpful
I needed a property quickly for my company; Bodie found a cracker and had everything ready very speedily so we could move in almost immediately. Connells in Hemel have always worked very effectively with us - Zoe as well, and we would always return to ...
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Comment on agent fees
As expected
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“Brilliant...”

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Jul 31,2018
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Michael
By: 'Chris'
Jul 31,2018
1 people found
this helpful
Michael has been professional and honest all through the process of renting my flat out. Michael has kept me up to date on the whole process. Would recommended his service to any landlord. Really easy to work with....
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“Brilliant service...”

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Jul 30,2018
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Michael
By: 'Matt'
Jul 30,2018
0 people found
this helpful
I am amazed by Connells, as to how fast they found a house for myself and my family to rent. with a dog as well could not of asked for a better agent...
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Comment on agent fees
good fees
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“Absolutely Amazing...”

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Jul 30,2018
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Michael
By: 'bells182'
Jul 30,2018
0 people found
this helpful
I would recommend Connells to any one, my family needed to find a place to rent fast and from the day we met the agent, we was moving in by the next week. very helpful....
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Comment on agent fees
good
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“Good experience...”

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Jul 29,2018
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Scott
By: 'Melissa'
Jul 29,2018
0 people found
this helpful
We have just bought our first property and dealt with Scott through Connells. Being first-time buyers we had a lot to learn about buying property and Scott made the process as easy and as stress-free as possible. Thank you Scott, we are now happy in ...
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Comment on agent fees
Good
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“Not good...”

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Jul 25,2018
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By: 'Unhappy'
Jul 25,2018
0 people found
this helpful
Not really impressed with the whole process, been on going since mid April 18. The solicitors they use are BLACKS. Who shockingly bad !! On 3rd person working on my sale as original one left the company, the 2nd did not have a clue and all I ...
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Comment on agent fees
Over priced for little work .
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“Good communication...”

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Jul 21,2018
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Michael
By: 'Val'
Jul 21,2018
0 people found
this helpful
Michael has been pro active in all of the dealings we have had with him, he is professional and does what he says!! in a timely manor, which can not be said for others we have dealt with in the past....
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Comment on agent fees
The fess are acceptable when the job is done well! however when there are problems it does make you wonder, what are you paying for!
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“Beyond Expectations...”

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Jul 19,2018
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Camilla
By: 'Gav'
Jul 19,2018
0 people found
this helpful
Connells WGC was recommended by a friend after we had a disappointing response from a previous choice of agent. From the first moment we contacted the branch, we were impressed. I was selling the house on behalf of my elderly mother and all members of ...
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Comment on agent fees
I found the level of fees very fair.
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“Great communication...”

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Jul 19,2018
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Scott
By: 'Jenny'
Jul 19,2018
0 people found
this helpful
Had a great experience selling my house through Connells. During the time of showing my house everyone kept me in the loop and regularly updated me. Luke was always on the phone which was fabulous. During the sale Scott was extremely positive, stayed in contact ...
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Comment on agent fees
Higher than other agents locally.
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“The worst experience I have had...”

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Jul 18,2018
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Luke
By: 'Angry'
Jul 18,2018
0 people found
this helpful
Our offer was accepted on a place then it was all down hill from there. We largely dealt with Scott who wanted to get the sale through no matter what. He told the vendors that I had agreed to let them stay after completion. That ...
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Comment on agent fees
Na
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By: Tony Wood
Jul 18, 2018
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Sorry to hear that you had a bad experience with Connells Watford, We have had many satisfied customers past and present so it is disappointing to hear this. I am aware of this case and have spoken to both legal representatives. If you would like to email me on [email protected] so I can look into your complaint for you. The board collection has been escalated and will be picked up soon. I wish you all the best in your new home. ...

“Efficient and Friendly Branch...”

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Jul 17,2018
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James
By: 'Mwoolley'
Jul 17,2018
0 people found
this helpful
Just a quick review to say that I had a great experience with buying my house with Connells. Managed to get everything sorted through them including my mortgage with the absolute gentleman, James Best. Beth was amazing when helping me find my house, took me ...
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Comment on agent fees
Good
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“Very helpful in renting and deposit...”

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Jul 16,2018
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Michael
By: 'Patrick'
Jul 16,2018
0 people found
this helpful
Michael has been very helpful in renting and chasing deposits for us. We made millions of calls to Connells property management to ask for deposit, and their service wasreally bad. Michael helped solve the problem and were very polite throughout the whole process. Thank you. ...
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Comment on agent fees
Fees are reasonable
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“Daniella has been an absolute star...”

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Jul 13,2018
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Daniella
By: 'Geoff'
Jul 13,2018
0 people found
this helpful
Connells have been managing my rental property for the last three years. My level of satisfaction with the service provided had declined recently as a result of lack of communication from the Stevenage branch and being charged for services that I had not requested. Daniella ...
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Comment on agent fees
As a result of Daniella's involvement we are now paying sensible fees
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“New home...”

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Jul 13,2018
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By: 'Paula'
Jul 13,2018
1 people found
this helpful
A big thankyou to Tommy Hockton of the Ipswich branch he was very professional and extremely helpful and we are very grateful for his help with our new home we love it thankyou so much Tommy you are a star...
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Comment on agent fees
Very reasonable
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“Thanks!...”

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Jul 12,2018
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Yasmine
By: 'Marsh'
Jul 12,2018
0 people found
this helpful
Yasmine and Josh have both been helpful and prompt in responding to calls or emails. Both these aspects are an essential part of customer satisfaction, I think, so we don't feel either ignored or dismissed. I have occasionally had difficulty, when trying to contact Yasmine, ...
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“Very professional...”

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Jul 12,2018
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Michael
By: 'Craig'
Jul 12,2018
0 people found
this helpful
We have found Connells very professional and recommend them for anyone looking for property to rent. Michael has been very helpful and professional in his manner and looked after us after meeting and sorted out very suitable property which we are delighted with. Thanks...
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“Poor customer service...”

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Jul 11,2018
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Victoria
By: 'Looplee'
Jul 11,2018
1 people found
this helpful
Unprofessional and expensive. Poor customer service. I'd really recommend avoiding them if you are looking to rent somewhere in Worcester....
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“Excellent Very Helpful..!!...”

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Jul 11,2018
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Michael
By: 'Nishant'
Jul 11,2018
0 people found
this helpful
I would like to say some kind words about Michael Webb and Connells. His advice and knowledge helped us find the right property in a perfect location for my family. When we needed help and assistance he was very professional and helpful. Will always recommend ...
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Comment on agent fees
Fair
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“Great service...”

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Jul 11,2018
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Michael
By: 'Tim'
Jul 11,2018
0 people found
this helpful
As a previous landlord using Connells, I was using Connells property management service to change tenants. Michael Webb coming into the office as a new staff member had provided me with an excellent transition service. I was happy with the way in which my queries ...
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Comment on agent fees
Although the agents fees are quite expensive, I have not been happy with previous services provided. I have however been happy that Michael and the Connells team have provided compromises for me and provided me with better rates.
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“Seller or Letter, Buyer or Renter, AVOID CONNELLS AT ALL COSTS...”

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Jul 11,2018
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Toni
By: 'Don't'
Jul 11,2018
1 people found
this helpful
Extortionate fees and sleazy sales tactics, you only learn the true fees once you put down your deposit. They will extort you and drive up the price if you want to change anything.I say this to spare anyone who is looking at property or ...
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Comment on agent fees
This agent's fees are far higher than almost any other I've come across. And for nothing extra, or even below the service of a typical estate agent. The exact same flat in the same condition is available for £75/m less, 3 floors up.
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“Brilliant...”

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Jul 10,2018
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Ryan
By: 'Jane'
Jul 10,2018
3 people found
this helpful
I would like to thanks Ryan, Carl and Denis, for an outstanding service in selling my house. I had a buyer pull out and they quickly got on the case to get it resold. They gave advice and explained things when necessary. A good bunch ...
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Comment on agent fees
Good
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“House selling...”

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Jul 08,2018
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david
By: 'Ann'
Jul 08,2018
0 people found
this helpful
I found David and his team very approachable and efficient during our time looking for a buyer, Although our property had a few down sides, David managed to get a number of people to view from the outset. He kept us well informed throughout the ...
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Comment on agent fees
The fee's were average to other estate agents
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“Very helpful and was informed right to the end of the process...”

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Jul 05,2018
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Michael
By: 'Sheetal'
Jul 05,2018
0 people found
this helpful
Michael was wonderful. Kept us informed of every step. Always returned calls. Contacted us on a regular basis to make sure every was running smoothly. Was very helpful. Everyone at the estate agent was polite...
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“Terrible customer service...”

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Jul 04,2018
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By: 'A'
Jul 04,2018
0 people found
this helpful
Been chasing details on a property for 7 days, no details sent and no offer of a viewing despite me being a cash buyer. I chased them up then gave up. Spent my 500k with another agent. Would avoid at all costs... maybe they just sell ...
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“Great agent....”

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Jul 03,2018
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Lauren
By: 'Mark'
Jul 03,2018
0 people found
this helpful
A knowledgeable, trustworthy, friendly team with the right attitude form get go. Obvious the Connells Group select the best staff from with the right credentials & attitude to begin with which as a seller and buyer is critical. This team always were helpful and took all ...
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Comment on agent fees
Excellent value with no ridiculous 'corn flake packet offers'. (Unlike others)
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“Attention to Detail...”

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Jul 03,2018
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Yasmine
By: 'M'
Jul 03,2018
0 people found
this helpful
We had a memory of the living room fire at our rented home having been fixed for a previous gas certificate but initially it was suggested that the parts for the fire were now unavailable, and that we would need to install a brand new ...
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Comment on agent fees
N/A
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“Amazing members of this Branch...”

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Jun 27,2018
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By: 'Reece'
Jun 27,2018
0 people found
this helpful
Me and my partner cannot thank the staff at connells enough for all the help and support they have given us, they truly were amazing and couldn't have been more helpful so thank you very much to each and everyone of you :-) Also Sally ...
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Comment on agent fees
Good
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“Lack of Company Organisation...”

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Jun 26,2018
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Sophie
By: 'Customer'
Jun 26,2018
1 people found
this helpful
After my deposit had not been returned for approx 4 months, I spoke to Sophie as her colleague was on leave. There appeared to be no handover process in place at Connells as Sophie did not understand any detail about my query. Granted, that is not ...
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Comment on agent fees
Fees were large and I definitely have not received any quality service.
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“Absolutely fantastic!!...”

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Jun 26,2018
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Luke
By: 'Paula'
Jun 26,2018
0 people found
this helpful
After having a disastrous start to our house-selling process with another agent (a local independent), we decided to go with Connells after seeing positive reviews and also seeing loads of other properties around the area with their Sold boards outside - always a good indication. ...
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Comment on agent fees
The fees were average for the area and given the amount of work Connells put in, I'd say they were very fair.
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“Brilliant Service...”

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Jun 25,2018
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By: 'Sophie's'
Jun 25,2018
0 people found
this helpful
Sophie has a brilliant and perfect understanding of the situation she is faced with and knows instinctively how it should be handled. She is effective and efficient in her role and she interacts with her tenants really well. I know I can count on her ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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