Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Communication is key! Thank you...”

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Oct 02,2018
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Sheima
By: 'Andrea'
Oct 02,2018
0 people found
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I have found sheima to be very personable, always helpful with information and ready to answer any requests that I may have. She is extremely knowledgable and I felt comfortable with her dealing with the potential sale of our house. Sheima is a credit to ...
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Good
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“Found new tenant quickly...”

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Oct 01,2018
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bethany
By: 'R'
Oct 01,2018
0 people found
this helpful
Connells found me new tenant very soon after the old tenant moved out reducing my void period to a minimum, well done to Beth and the team....
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Comment on agent fees
Fees as expected for a High Street agent
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“House sale...”

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Oct 01,2018
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By: 'G&J'
Oct 01,2018
3 people found
this helpful
We have received very good customer service, with excellent feedback during the sale of our home. I would not hesitate to use Connells again. A big thank you to Harvey and Barry. Regards J&G...
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Comment on agent fees
The fees were good
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“Bethany from Connells Shirley is like a breath of fresh air!...”

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Oct 01,2018
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Beth
By: 'Kevin'
Oct 01,2018
0 people found
this helpful
I have been dealing with Bethany for a while now, and she has never failed to let my property. Her knowledge of the lettings industry is second to none! She always manages to find me great tenants. Thank you!...
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“Excellent Customer Service...”

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Sep 29,2018
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Aisha
By: 'ClreC'
Sep 29,2018
0 people found
this helpful
I approached Connells after receiving poor customer service from another provider and had the good fortune to meet with Aisha and Justin. I'd been waiting weeks for options in a new development and yet just one week after meeting with Aisha I have the keys ...
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Comment on agent fees
Fees were very reasonable
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“Fantastic Sense of Customer Service...”

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Sep 26,2018
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Chiara
By: 'Ciara'
Sep 26,2018
0 people found
this helpful
I have been in touch with Ciara during the kast days and She has demonstrated a fabtastic sense if urgency and customer service trying to fix my request with a succesfull outcome. Very well recommended as Top Customer Service Agent!...
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Comment on agent fees
Great sense of urgency and customer service attitude.
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“Horrible...”

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Sep 24,2018
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By: 'Efe'
Sep 24,2018
0 people found
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Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my ...
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“Horrendous service...”

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Sep 19,2018
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Brandon
By: 'Anon'
Sep 19,2018
0 people found
this helpful
Unprofessional, zero client service. In a market where estate agents should be biting buyers hands off there was zero communication...
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“Efficient...”

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Sep 17,2018
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By: 'Chris'
Sep 17,2018
0 people found
this helpful
I was living in London but needed to relocate to Colchester for work. I was finding it impossible to get time off work and come to Colchester to view properties. Connells were great as they agreed for me to view the property using FaceTime - ...
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Comment on agent fees
These were similar to other Agencies.
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“Excellent...”

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Sep 17,2018
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By: 'Jo'
Sep 17,2018
0 people found
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I have found Connells to be extremely efficient in dealing with the letting of my house.It took them no time at all to find a tenant and everything went smoothly. All the staff very polite and friendly...
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Comment on agent fees
Good
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“Selling our house....”

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Sep 10,2018
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Lauren
By: 'Des'
Sep 10,2018
0 people found
this helpful
We had an overall very good experience with Connells Cambourne branch. Lauren, Alex and Andy have been very helpful. The service was professional, friendly and quick in responses to our queries. We felt that the communication between us and the agent has been wonderful. Lauren, ...
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Comment on agent fees
good
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“Avoid these cowboys...”

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Sep 09,2018
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Luke
By: 'Stephen'
Sep 09,2018
5 people found
this helpful
Is it any wonder estate agents have such a bad reputation for shady and deceitful business practices when they act like this bunch of cowboys ?...
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“Property Let...”

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Sep 06,2018
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Isobel
By: 'David'
Sep 06,2018
0 people found
this helpful
Isobel and Vicky have provided a very impressive service in managing the end of the previous tenancy and the beginning of the new one. They're very proactive in getting the job done, efficient and with a supportive attitude. Issues are addressed quickly, and without fuss. ...
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Comment on agent fees
Okay
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“Property Let...”

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Sep 05,2018
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By: 'Colin'
Sep 05,2018
3 people found
this helpful
Since having a property to Let, I have only needed to deal with Connells as they have been highly efficient and professional. My property was let in the first instance within 3 weeks of being on the market and again within a month after the first ...
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Good
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“Amazing person, very hard working and dedicated to do all she can for the customer!...”

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Sep 04,2018
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Sheima
By: 'Mr'
Sep 04,2018
0 people found
this helpful
Sheima was very polite, hard working. always went the extra mile basing up solicitors and finding information for me. Always got back to me. I have dealt with a lot off agents but by far sheima was the best !...
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Comment on agent fees
Good
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“complaints...”

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Sep 04,2018
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Elizabeth-Jane
By: 'rubbish'
Sep 04,2018
0 people found
this helpful
we came all the way from bournemouth & was waiting outside the property in chalton at a cost of 60 pounds theni phoned the office to be told it had been let were is the good service ?????? derek...
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Comment on agent fees
unethical
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By: derek wakeling
Sep 24, 2018
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i had no voice mail if i had it would have saved the upset of coming all that way for nothing why couldnt u have phoned like u did when u arranged the viewing so u can see why we are upset derek ...

“Customer service...”

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Sep 04,2018
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Chris
By: 'Anita'
Sep 04,2018
1 people found
this helpful
Christ and Adam are reliable and I found them to be consistently pleasant , tackling their job with dedication and a smile , they are very supportive. Thanks for helping me with buying my house ....
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Comment on agent fees
good
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“Efficiency...”

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Aug 27,2018
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Michael
By: 'VAL'
Aug 27,2018
1 people found
this helpful
Having dealt with Connells over the last couple of years, Michaels performance has exceeded the many staff we have liaised with. He has returned calls and e.mails promptly, and explained Connells role as estate agents clearly and professionally....
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Comment on agent fees
When the job for which the fees are paid, is done well, they are appropriate, but when there are numerous issues, or lack of clarification, this results in doubt around what you are paying the fees for!!
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“Very considerate and helpful....”

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Aug 24,2018
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Lee
By: 'Maria'
Aug 24,2018
1 people found
this helpful
Lee had been there everytime I had a question. He was really patient and available for any queries. Many thanks for your valuable service....
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Comment on agent fees
Good
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“Teething problems at 28 Sutcliffe Drive...”

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Aug 23,2018
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Clodagh
By: 'Lynette'
Aug 23,2018
1 people found
this helpful
Clodagh has been helpful and efficient in setting up a repair to the garage roof which arose unexpectedly and unfortunately early during the tenancy. She has also facilitated arrangements for a central heating service by British Gas. She is patient and pleasant, and easy to ...
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Comment on agent fees
No comment
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“A complete failure...”

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Aug 16,2018
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By: 'Mazantics81'
Aug 16,2018
2 people found
this helpful
The last review on this page was mine and I gave Connells four stars when I first moved in. Try to edit the review now 10 months in but I can't Connells rented me out the house that was not fit for purpose from total rewire ...
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Comment on agent fees
Standard. Complete rip off.
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“Don't part with your money unless you see proof...”

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Aug 13,2018
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By: 'Sam'
Aug 13,2018
3 people found
this helpful
Hired Connells to do a check in and check out service and to find me tenants. Tenant finding was no problem, but they just wanted their money so skipped the check in service and did not do an inventory, lied about the property being in ...
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Comment on agent fees
Competitive prices but i can see why now. They cut corners
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“Professional and personable...”

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Aug 13,2018
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Alex
By: 'Veronica'
Aug 13,2018
0 people found
this helpful
Relocating to Devon from Cambridgeshire was always going to be a huge undertaking. I am delighted that I chose the team at Connells to help me make the plan a reality. From the moment Alex walked through my door, he made me feel confident and ...
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Comment on agent fees
I was happy with the fee we agreed for the sale of my home.
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“Sale of 3 bed property Cambourne...”

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Aug 12,2018
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Alex
By: 'Helen'
Aug 12,2018
1 people found
this helpful
Very happy with the service provided by Alex & Lauren. Both very proactive and personable. I wouldn't hesitate to recommend them....
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Comment on agent fees
Reasonable.
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“Connells Rayleigh...”

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Aug 06,2018
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By: 'Connells'
Aug 06,2018
2 people found
this helpful
If you want an estate agent that NEVER calls you back try Connells. I called on the 27th July and today 6th Aug over 2 hours ago and am still waiting. Very very poor....
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Comment on agent fees
Not applicable
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“AVOID this Agent...”

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Aug 06,2018
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By: 'Grenville'
Aug 06,2018
2 people found
this helpful
We used Connells as our letting agent when we moved out of our property in Dagger Lane, West Bromwich. The lady we dealt with was polite and responsive so we felt safe in her hands. She didn't stay with the company long though as they ...
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Comment on agent fees
I paid well in excess of 1,500 GBP in fees to Connells even though the tenant they chose paid less than that in actual rent!
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“Excellent Customer Service...”

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Aug 06,2018
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SallyAnne
By: 'Larbi'
Aug 06,2018
0 people found
this helpful
I'd like to say a BIG thank you to the staff at the Walsall Branch. Everyone was very professional in their approach, Extremely helpful and always polite & pleasant . SallyAnne West worked tirelessly, always looked smart , beautifull, cheerful and , full of Passion & desire to get the ...
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Comment on agent fees
Very reasonable , Goo3
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“Always Very helpful...”

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Aug 04,2018
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Micheal
By: 'Micheal'
Aug 04,2018
0 people found
this helpful
Micheal have always been very helpful . Always available over email and phone and always tried his best to sort out all the issues of the property that I rented .Very nice person . I would highly recommend him ....
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Comment on agent fees
Good
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“sale of 5 Waterside Cottages...”

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Aug 03,2018
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By: 'C.K.Foss'
Aug 03,2018
0 people found
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After early hiccups the service very much improved after James Lucy and James arrived. The team involved did all that I could have reasonably expected....
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Comment on agent fees
Agent's fees were as agreed and seemed reasonable
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By: Gail Rogerson
Aug 03, 2018
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Although previous staff lead us to believe we could get a higher asking price, a more realistic price was eventually agreed, so Sophie worked harder than was probably necessary doing lots and lots of viewings. James was helpful and attentive throughout the sale and it was much appreciated. ...

“Perfect find...”

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Aug 02,2018
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bodie
By: 'Martina'
Aug 02,2018
3 people found
this helpful
Me and my partner had been searching for a while for a property that would be perfect for us. I rang up Connells about a property which didn't end up being the one we wanted. Bodie who answerd was lovely and really helped us out. ...
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Comment on agent fees
Not a problem with fees!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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