80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.
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One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.
Latest Reviews
View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
26th Oct 2024
reviewed by 'Reshan De Alwis'
26th Oct 2024
reviewed by 'Sam C'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 76% | £300 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 277 | 63 | 251 | 156 | 362 | 87 | 159 | 50 | 116 | 261 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Estate agents
Latest Properties
No Properties
Nov 19,2018
Nov 19,2018
0
people found
this helpful
this helpful
Many thanks Jackie for all your assistance you have been most helpful. You guided and helped me through a difficult time when all could have gone wrong....
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Comment on agent fees
Fair for the work that was done.
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Nov 15,2018
Nov 15,2018
6
people found
this helpful
this helpful
I am a landlord, connells 'fully' managed a property of mine and I shall never use them again. Overall my experience with connells has been nothing short of exasperating. I had to chase ALOT. The phone never seemed to be manned and unbeknown to me ...
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Comment on agent fees
Bad, not value for money at all. I managed the property in the end because they weren’t competent enough to do so.
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Nov 13,2018
Nov 13,2018
0
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Avoid these at all costs. Just look at the other reviews. Unfortunately I have a lifetime membership with this pathetic excuse of a company .
Initially, I took out a mortgage using one of their advisors at their subsidiary William H Brown/Sequence. I was misled ...
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Comment on agent fees
N/a
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Nov 08,2018
Nov 08,2018
6
people found
this helpful
this helpful
AVOID AT ALL COST!!!
Unless of course you enjoy dealing with unprofessional sales staff...
My horrendous experience started badly when the previous branch manger came out to value my property and felt it was more appropriate to talk to me about his personal life and ...
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Comment on agent fees
Extortion for the service they provide
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Nov 07,2018
Nov 07,2018
2
people found
this helpful
this helpful
We recently purchased a property through Connells in Amesbury and we can't thank them enough for the service we received. Right from the beginning when we first viewed properties with them to completion they were fantastic. We were kept informed every step of the way ...
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Comment on agent fees
Not applicable as we purchased through Connells
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Nov 06,2018
Nov 06,2018
1
people found
this helpful
this helpful
Selling a house is never truly a skill, one is bestowed with. However, we found Jackie to be a wonderful asset throughout the sale journey of our house.
Jackie kept us fully informed from start to finish even when we were on holiday in the ...
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Comment on agent fees
N/A
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Nov 06,2018
Nov 06,2018
0
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Awful. Awful for a whole range of reasons. The main ones being leaving my property unlocked after a viewing; 'forgetting' to mention that buyer wanted white goods, curtains and a new wardrobe included in the price, only mentioning this at the 11th hour and then ...
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Comment on agent fees
Poor
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Nov 05,2018
Nov 05,2018
1
people found
this helpful
this helpful
Estate Agents often get bad press, but my experience of Connells Wolverhampton from start to finish was nothing but exemplary. Receiving an offer on a house is the easy bit, but driving the process through to exchange and completion requires determination and commitment, an ability ...
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Comment on agent fees
Good value
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Yes
Nov 02,2018
Nov 02,2018
0
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The staff at Headington branch are out of their depth. Whilst I am sure that they don't make mistakes on purpose, (why would they) they are nonetheless astonishingly incompetent. They failed to perform the most basic tasks, like finding a tenant, dealing with end of ...
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Comment on agent fees
Far FAR too high given that you end up doing the work for them.
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Nov 01,2018
Nov 01,2018
1
people found
this helpful
this helpful
Very impressed with Alex Friend at the Cambourne branch. He was very friendly, informative and helpful right from our first meeting. The sale had it's issues but this was down to the buyer solicitors and Alex went above and beyond to help us throughout liaising ...
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Comment on agent fees
Fees are fees and in this case Connells earnt theirs. When you get great service it makes them more bearable.
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Nov 01,2018
Nov 01,2018
0
people found
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I wish to thank Ms Matthews for her manner when communicating with me. Even though I don't always reply promptly she remains professional and respectful towards me. She keeps me updated on the status of the property, repairs and maintenance.
I am thankful to her ...
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Nov 01,2018
Nov 01,2018
1
people found
this helpful
this helpful
What a horrendous experience we have had with this branch. Lied to us the whole way through our purchase, constantly having to be chased and they never returned our calls. Even in person they were not interested in helping us. We were fobbed off at ...
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Nov 08, 2018
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(2)
Firstly not sure how you know which file this is in conjunction with as the purchase was all in my partners name. He did come in to try and talk to you about the service we received and you personally were not interested in giving him the time of day and just told him you would get Louisa to call him. The standard response we always got!
The vendor may have had a good experience but that doesn't change the fact ours was awful. I now feel I am being positioned as a liar and you are passing the ...
Oct 31,2018
Oct 31,2018
0
people found
this helpful
this helpful
I would leave less than 1 star if it would let me! We sold our flat to a cash buyer, no mortgage, no searches, no surveys. We had no mortgage to pay off either and a long lease owned by the council, so very secure. Connells ...
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Comment on agent fees
Acceptable, if they had done what they promised.
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Oct 29,2018
Oct 29,2018
1
people found
this helpful
this helpful
The team at Connells Cambourne were really great to work with and we found them extremely helpful when selling our house, in what can be a really stressful time. They were really down to earth and approachable, we would highly recommend them. Huge thanks to ...
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Oct 27,2018
Oct 27,2018
7
people found
this helpful
this helpful
When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we ...
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Comment on agent fees
The fees are the only thing they’re interested in, as soon as they’ve got the fees they do not give a shit
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Oct 26,2018
Oct 26,2018
0
people found
this helpful
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Since appointing Connells, we received three offers for the flat. By keeping an open line of communication, we were able to sell a flat to the most suitable buyer. Not living locally meant that we had to place trust in their knowledge and to deal ...
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Comment on agent fees
I feel that the fees were in line with the market for high street agents
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Oct 24,2018
Oct 24,2018
0
people found
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I was looking with my partner to rent a property, and came across Connells! I was greeted by Lauren as well as Roo, both of which were extremely friendly and so useful!
Now I know this 'is their job' however they had such fantastic patience ...
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Comment on agent fees
The fees were minimal, and I would 100% be willing to pay those again especially with what service I received.
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Oct 23,2018
Oct 23,2018
0
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Clodagh Matthews has been great to work with, efficient, courteous and helpful. Creates a really positive impression of Connells and I would be happy to recommend....
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Oct 22,2018
Oct 22,2018
0
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As a nervous first time buyer, Laura Spicer was absolutely amazing!
So easy to talk to, Laura put my mind at ease and answered all my questions and explained everything no matter how many times I asked!
Brilliant service,Laura is the best!!
The whole ...
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Comment on agent fees
Good
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Yes
Oct 22,2018
Oct 22,2018
0
people found
this helpful
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Great team, knowledgeable about the area, products that met our needs when moving home. Very flexible in terms of meeting our requirements. Proactively aided in closing a particularly challenging exchange process.
Would very much recommend the team to anyone.
Many thanks to Alex, Andy & Lauren ...
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Comment on agent fees
Fees were reasonable having compared to other agents
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Oct 19,2018
Oct 19,2018
3
people found
this helpful
this helpful
Firstly a thank you to Denis for guiding us through the house buying process and suggesting properties we had not identified ourselves as possibles - we ended up buying one of them! And then thank you to Zoe for guiding us through the rental process ...
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Comment on agent fees
Fair
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Oct 13,2018
Oct 13,2018
0
people found
this helpful
this helpful
We have just bough a property through Connells in Cannock and it has been fantastic from start to finish. From putting in our first offer we have been kept in the loop with everything to do with the seller and where we were with the ...
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Comment on agent fees
Paid no fees as we were the buyer
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Oct 12,2018
Oct 12,2018
1
people found
this helpful
this helpful
Claire has been absolutely amazing, so responsive to all our enquires and cry's for help, she certainly made the purchase of the house as painless as possible.
I have never used an estate agent like she is always on call!! I highly recommend using Connells...
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Oct 12,2018
Oct 12,2018
0
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The professionalism, dedicated approach and all round cheerfulness from the whole Connells team for our house sale (and also mortgage advice) was superb. Having tried other agents, I would not hesitate to recommend Alex and the team....
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Oct 11,2018
Oct 11,2018
2
people found
this helpful
this helpful
Having never sold a property before the only comparisons I can draw on Connells in Amesbury are through other people's experiences of different agents. Connells have seemed to come out on top from each of these conversations and that is certainly how I felt our ...
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Comment on agent fees
We had a really open conversation with Amy about our fees. Any matched the fees of another local agent and made us feel really comfortable during this process.
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Oct 10,2018
Oct 10,2018
0
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Met Beth for a viewing and since then we had excellent communication, quick response to my enquiries. Beth created a friendly, helpful and understanding environment for me making me feel safe by her experience....
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Comment on agent fees
Reasonable
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Oct 07,2018
Oct 07,2018
2
people found
this helpful
this helpful
We booked several viewing on different properties and had very efficient service on the phone and on the actual viewing from various members of the team. Great first impressions, of a friendly helpful team.
We eventually found the right property, and I have to say, ...
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Comment on agent fees
N/A - We purchased through them so no fees from our side.
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Oct 05,2018
Oct 05,2018
0
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The team at Connells Wellesbourne are amazing. We found our dream house but felt it was pointless making an offer as ours wasn't even on the market. Claire, the branch manager of Connells randomly saw a post I'd made on a Facebook group and offered ...
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Comment on agent fees
Excellent value for money.
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Oct 03,2018
Oct 03,2018
1
people found
this helpful
this helpful
Lee was patient, responsive and efficient when helping me review my mortgage options, make an application and organise all the necessary insurances I needed for my house purchase. I would definitely recommend Lee if you are looking for a local mortgage broker....
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Comment on agent fees
The same as other mortgage brokers I spoke to, with a 6 month leeway.
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Oct 02,2018
Oct 02,2018
1
people found
this helpful
this helpful
Myself and my partner were first time buyers, and we had no idea what we were doing!! We had nothing but great service all through out the sale. I am quite persistent when I want to be kept in the loop for things but with ...
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Comment on agent fees
I have no point of reference but it seemed reasonable and affordable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood
Best Letting Agent in Hemel Hempstead 
Best Estate Agent in HP1 
Best Estate Agent in EX1 
