Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Amazing customer service...”

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Jan 24,2019
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Tom
By: 'Sonesh'
Jan 24,2019
0 people found
this helpful
Connells have been amazing throughout the process of purchasing a house. Very friendly staff who offer advice and support when you require. They do not pressure you at all and are very informative. Rakesh from Connells Estate Agents in Leavesden has made the whole process ...
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Good prices!
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“APPALLING CUSTOMER SERVICE...”

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Jan 21,2019
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By: 'ELLESSE'
Jan 21,2019
1 people found
this helpful
Absolutely appalling customer service. No robust processes in place to support trust and confidence. Can't even answer correctly or even at all in some cases to email correspondence. Even fail to adhere to their own customer complaints process. They should be appalled with how they ...
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“excellent communication...”

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Jan 21,2019
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Clodagh
By: 'emma'
Jan 21,2019
0 people found
this helpful
I always receive excellent communication from Clodagh for all 3 properties, i could not wish for better overall service, i have recommended connells on numerous occasions...
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Comment on agent fees
fair
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“Claire has been fantastic from start to finish...”

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Jan 16,2019
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Claire
By: 'House'
Jan 16,2019
0 people found
this helpful
Claire did an amazing job in helping me with a sale that at times looked like it would never happen. From start to finish she has been dedicated, kept me informed and has gone over and above to make sure we got there in the ...
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“Shocking, avoid...”

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Jan 14,2019
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By: 'Unhappy'
Jan 14,2019
1 people found
this helpful
Please, under no circumstances buy a property with Connells. They are appallingly unprofessional. The branch manager is nothing more than a child. If you use them you will be gazumped, as all they care about is profit....
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“Excellent service...”

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Jan 10,2019
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Nicola
By: 'BYRON'
Jan 10,2019
0 people found
this helpful
Right from the start I was met by the lovely Nicola who explained the whole process, what was on offer and the costs involved. They had recently sold a property right across the road from me and it was not long before I had my ...
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Comment on agent fees
I paid 4100 bits all depends on the value of your house
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“Cowboy company ready to rip u off. Safety does not matter to this branch. Extremely rude staff...”

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Jan 09,2019
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Robbie
By: 'Notahappycustomer'
Jan 09,2019
1 people found
this helpful
Do not use these cowboys. We have nothing but problems with them and they just don't care. Rude staff....
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“Very efficient and polite...”

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Jan 09,2019
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Jess
By: 'Mr'
Jan 09,2019
1 people found
this helpful
Jess came to value the property and she presented comparisons of similar properties in the area and also evidence of viewings undertaken on those properties. We found this very impressive and informative. We had had a bad experience in the summer with an Independent Estate ...
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Comment on agent fees
Fees are acceptable
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“Selling the house...”

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Jan 09,2019
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Scott
By: 'Chelsea'
Jan 09,2019
0 people found
this helpful
A very good company, you have done the job and sold my house! Lol! And if I sold again, I would definitely use connells again....
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Comment on agent fees
Very good
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“Polite, quick and helpful....”

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Jan 03,2019
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Clodagh
By: 'WB'
Jan 03,2019
1 people found
this helpful
Clodagh has been responsive and always courteous when helping to resolve problems with my property and / or tenants. Clodagh's emails and text responses help me to make informed decisions and I am pleased with the service that I receive as a result of clodagh's input. ...
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“Really outstanding service and explanations...”

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Jan 03,2019
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Georgina
By: 'Great'
Jan 03,2019
0 people found
this helpful
Found the staff really amazing and really friendly. Received great explanations in regards purchasing a property and what are the correct procedures to go through. They showed me a good amount of different properties withing my budget and the mortgage adviser was brilliant and explanations ...
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Comment on agent fees
Agent fees are fair as it goes to what the current market of purchasing a house is and satisfied with fees.
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“Consummate Professionals...”

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Jan 03,2019
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By: 'Happy'
Jan 03,2019
2 people found
this helpful
Both Zoe and Brandon have been professional and polite at all times. They are helpful and knowledgeable about the market. It is a pleasure dealing with them...
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Comment on agent fees
Fees are at the right level
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“Great Customer Service...”

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Dec 21,2018
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Carl
By: 'Shree'
Dec 21,2018
2 people found
this helpful
Phil and Carl were attentive and thoughtful and made the purchase of our first house, as easy and stress-free, as possible. They were readily available for viewings and were patient with their explanations on our many queries....
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“Great agency...”

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Dec 20,2018
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James
By: 'George'
Dec 20,2018
0 people found
this helpful
He showm me what i told him that i want and in 5 days i was moved. Very hapy of connells....
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Comment on agent fees
Good fees
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“Bloody fantastic!!!...”

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Dec 20,2018
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All
By: 'Steve'
Dec 20,2018
0 people found
this helpful
All the staff were wonderful!! Such a cheery bunch.. the whole experience of going through the letting stage with Steve was flawless from start to finish!! Fantastic friendly bunch of people, so glad I chose this branch.. I will even pop in for a brew ...
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Comment on agent fees
Fees are high especially month and half deposit then a months rent up front with admin fees etc.... but to be honest money aside I can see why the fees are there they all go that extra mile
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“Fantastic...”

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Dec 20,2018
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By: 'Ron'
Dec 20,2018
0 people found
this helpful
Everyone at Connells that I dealt with were great. Everyone was friendly and helpful and as a first time buyer they advised me on the steps to complete and kept me up today. Highly recommend...
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Comment on agent fees
Very good
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“New Homes Sales...”

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Dec 17,2018
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Claire
By: 'New'
Dec 17,2018
1 people found
this helpful
Claire and her team took on our small development of a terrace of three houses in Maybush. I found Clair and her team very pro active in their approach, providing regular updates and doing all they could to push the conveyancing process. I wouldn't hesitate ...
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Comment on agent fees
Average
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“sale of property...”

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Dec 17,2018
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Ruby
By: 'Chris'
Dec 17,2018
1 people found
this helpful
I recently sold a property through Connells in Amesbury the service was excellent . I was kept informed throughout and had all my enquiries answered when I was unsure of the process. I found every one very helpful and Ruby was very supportive. Thank you to ...
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Comment on agent fees
I paid the price requested and was happy with the sale
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“Excellent Service...”

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Dec 16,2018
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Lauren
By: 'Mindy'
Dec 16,2018
0 people found
this helpful
Lauren went above and beyond, making my transition from the US to London a positive experience. She was always available to answer my questions. And she helped me out with things I wouldn't know, having just moved to the UK. I would recommend Lauren without ...
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Comment on agent fees
I was taken off guard by the agent's fees. I thought the person hiring the agent to find renters for their property would pay for their services. So getting a £400+ fee shocked me.
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“They don't turn up when booked and no apology...”

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Dec 12,2018
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By: 'Pjb'
Dec 12,2018
0 people found
this helpful
Booked time off work for them to value my property and they didn't turn up. No apology. Really poor communication...
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“Thank you!...”

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Dec 11,2018
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Claire
By: 'C_Johnson'
Dec 11,2018
1 people found
this helpful
Claire has been absolutely brilliant in helping us with the sale of our property. She genuinely cares about getting the best for her clients whether as the buyer or seller. She's proactive in providing updates and is happy to help push the conveyancing along. She ...
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“EXCELLENT WORK...”

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Dec 11,2018
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Brandon
By: 'ANDREW'
Dec 11,2018
3 people found
this helpful
WE HAVE GIVEN TO SOME OF WELL KNOWN ESTATE AGENTS IN HEMEL, NONE OF THEM COULD NOT FIND A SUITABLE TENANT FOR US FOR MORE THAN 4 - 5 WKS. BODIE BRANDON CONTACTED US AND PROMISED THAT HE COULD FIND A SUITABLE TENANT, YES INDEED HE DID. ...
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Comment on agent fees
GOOD
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“Both staff members very professional and competent...”

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Dec 10,2018
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bodie
By: 'Julie'
Dec 10,2018
2 people found
this helpful
I needed a tenant at short notice after a potential tenant backed out at the final hour. Bodie found someone quickly and kept me fully informed of progress and Zoe dealt with the initial fee negotiations and the final details e.g. keys and paperwork. ...
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Comment on agent fees
Fine
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“Review...”

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Dec 03,2018
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By: 'Hariold'
Dec 03,2018
1 people found
this helpful
Our experience of selling a property through Connells was a bad one. During the process we raised a complaint. The complaint was acknowledged but never dealt with, as had been indicated, before completion. After completion the complaint was still not addressed and Connells failed to ...
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Comment on agent fees
The fees were typical. However, if the high street agent is to survive the challenge presented by the internet, we would suggest they need to deliver something of "value"; such as excellent service. Since that "value" was missing, the fee charged was too much.
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“Find my tenants...”

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Dec 03,2018
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Faisal
By: 'Student'
Dec 03,2018
1 people found
this helpful
Faisal was prompt, efficient and value for money. He turned up when he said he would and delivered a result at every turn. He found ideal tenants within 3 days of me contacting him. Well done....
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Comment on agent fees
great value for money
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“Supportive...”

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Dec 02,2018
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By: 'Shanthi'
Dec 02,2018
0 people found
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Very supportive and helpful. Since I viewed the property till I got my tenancy contract in hand, I had a positive experience....
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Comment on agent fees
Little high agent fees... Compared to other agency
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“Highly professional and friendly agent...”

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Nov 30,2018
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Lauren
By: 'Dylan'
Nov 30,2018
0 people found
this helpful
Lauren is a fantastic agent. The two properties that I viewed with her were explained very well, and her polite and courteous manner made for a positive viewing experience. She responded quickly to emails and provided great detail to any queries I had. Highly recommended ...
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“Fast and efficient service...”

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Nov 29,2018
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Jodie
By: '[email protected]'
Nov 29,2018
1 people found
this helpful
A fast and efficient service from start to finish. Jody was a great point of reference and very knowledgeable. Made my rental easy. I will definatly use Connels again....
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Comment on agent fees
Good and fair
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“Very helpful agent...”

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Nov 28,2018
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By: 'Chris'
Nov 28,2018
3 people found
this helpful
Jody Collins from Connells Property Management has been consistently helpful and supportive with the management of my three Ipswich properties. I always receive a prompt and professional service and hope that the regular change in staff positions does not affect Jody so I can continue ...
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Comment on agent fees
This is negotiated with the Ipswich branch
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“A Quick Sale...”

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Nov 25,2018
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By: 'Sam'
Nov 25,2018
0 people found
this helpful
The team at Connells in Hitchin overall did a great job with our house sale and chain. We had a bumpy ride due to completing the end of a chain which had been in place since the beginning of the year. The guys did a ...
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Comment on agent fees
Reasonable fee’s
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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