Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Excellent service...”

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Apr 02,2019
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Jody
By: 'JR'
Apr 02,2019
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Jody has provided an excellent level of service to both me and our tenant recently. She liaised efficiently with the tenant to rectify a small but significant problem that arose with the flat. The problem was quickly resolved. Many thanks again Jody....
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Agents fees are fair for the service provided
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“Great Service...”

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Apr 01,2019
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OLIVER
By: 'Good'
Apr 01,2019
0 people found
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Ollie, helped us with our rental search showing us 2 really good properties. He was helpful, efficient and patient and not at all what we had half expected from an estate agent! Moving into a rental after years of owning our own property our expectations were ...
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Comment on agent fees
Fees ok
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“Excellent Service...”

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Mar 25,2019
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By: 'Happy'
Mar 25,2019
0 people found
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Kerry Blue visited our home on 19/03/19, Kerry was accompanied by a trainee colleague named Gage? the visit was very professionally carried out. Kerry is an extremely personable young lady. The help and advice she gave was very helpful, although we chose to use another agency, ...
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Comment on agent fees
Fee shown were highly competetive
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“Worst experience ever...”

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Mar 25,2019
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By: 'RJain'
Mar 25,2019
0 people found
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The agent was highly unprofessional and had 3 viewing back to back for the same property. I was the first one to view and confirmed the property on the spot. I was told they still have to honor the rest of the viewings out of courtesy ...
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“Disgusting!!!!...”

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Mar 24,2019
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By: 'Lucy'
Mar 24,2019
1 people found
this helpful
Booked viewing of a property. Evening before received answer phone message to call back when we could. Didn't get message until 15 mins before viewing time so called immediately. Girl didn't know why they'd called so would call back. We started to drive to the property. ...
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Comment on agent fees
Thankfully we never got that far to have to find out!
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By: Joanne Tallis
Mar 25, 2019
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Hi, thank you for your feedback, I have checked and several calls were made as far back as last Wednesday and an email was sent you last Friday. I apologise if you did not receive any of these messages but every effort was made to contact you. I spoke to you on Saturday and advised you of the efforts we have made to contact you. As you did not return our correspondence we assumed you were no longer attending. ...

“Brill service...”

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Mar 22,2019
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Leslie
By: 'Alda'
Mar 22,2019
0 people found
this helpful
I have had the most amazing mortgage adviser Leslie Alfred (Mortgage Services Consultant at Connells Harrow Office) . I cannot rate Leslie highly enough. He is very helpful, professional all the way through with my mortgage application and fully supportive at all times. Leslie has helped ...
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“Mrs...”

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Mar 20,2019
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Lee
By: 'Cat'
Mar 20,2019
0 people found
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Lee was amazing from start to finish. He was really helpful, through out the mortgage application, and kept us updated regularly....
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Comment on agent fees
Very good.
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“Pathetic company!!...”

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Mar 16,2019
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By: 'Laura'
Mar 16,2019
4 people found
this helpful
If you want to be black mailed, lied to and gazumped then this is the estate agents for you! Absolute joke of a company! Waste of time, they tell you they'll call you back and they never do, they try to force you to pay ...
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Comment on agent fees
BAD!!
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By: Semab
Jun 10, 2019
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Absolutely agree with you. I experienced worse than you. I wish I never used Connells for the sale of our property. They messed it all up. Very poor service. ...

“Zoe*****...”

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Mar 09,2019
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By: 'Jordan'
Mar 09,2019
1 people found
this helpful
Amazing service from Zoe Wannerton - from the initial viewing to our property management. This is not something Zoe should be involved with however she managed to sort any issue we had, and myself and my partner felt completely at ease when Zoe was involved. ...
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“Fantastic...”

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Mar 07,2019
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By: 'Sarah'
Mar 07,2019
0 people found
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Connells Plympton are a pleasure to work with. They really made finding my house as easy and as stress free as it possibly could be. Credits to the whole team, thank you...
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Comment on agent fees
Good
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“Made moving house less stressful...”

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Mar 07,2019
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bodie
By: 'Doris'
Mar 07,2019
1 people found
this helpful
Bodie was very helpful and responds quick to enquiries. He is easy to talk to and very polite at all times. He even helped to search for schools around the area....
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Comment on agent fees
Fees are moderate
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“Sale of house...”

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Mar 07,2019
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By: 'MQU'
Mar 07,2019
0 people found
this helpful
To be honest the initial visit and preparation of the sale of the house was excellent! When we received an offer and then second offer we was advised to take as the buyer was looking at other properties. And then silence we had to continually ...
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Comment on agent fees
Agent fees were average - pretty much in the middle of the road
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“Fantastic mortgage adviser...”

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Mar 06,2019
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By: 'wildeone'
Mar 06,2019
0 people found
this helpful
I visited Karl for advice on my getting my first mortgage. It was the best decision I have ever made. He was super helpful, he went through all my options. I didn't know I had so many being a first time buyer. He found a ...
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Comment on agent fees
Good.
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“Got there in the end...”

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Mar 06,2019
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Stuart
By: 'Nic'
Mar 06,2019
0 people found
this helpful
Not the easiest of sales and the buyers solicitors are useless but this doesnt taint my over all experiance. House was sold after about 4 weeks not full asking price but very close....
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Comment on agent fees
More than others but worth it in the end
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“Really happy with the services. Very kind and helpful staff. Everything clearly explained...”

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Mar 06,2019
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Elizabeth
By: 'Edvardas'
Mar 06,2019
0 people found
this helpful
I had a bit of a problem to get this property because my girlfriend soon is going on maternity leave, but Elizabeth and Imogen done a really great job by checking all possible options for us. We got the flat that we really liked, and ...
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Comment on agent fees
All fees are explained, and there is nothing hidden.
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By: Elizabeth Yarney
Jun 14, 2019
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Thank you for your lovely review! It was a pleasure to work with you. ...

“A major disservice on a beautiful property!...”

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Mar 05,2019
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By: 'NotHappy'
Mar 05,2019
1 people found
this helpful
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency. The property we let through Connells is in a wonderful location and the ...
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Comment on agent fees
Terrible as their is nothing received in return.
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“Saved us thousands...”

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Mar 05,2019
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Stuart
By: 'Abbie'
Mar 05,2019
0 people found
this helpful
I met stuart at a party and we got talking about houses. We had offered on a property. He suggested we talk to his mortgage advisor Aimee. Well we didnt see the point as we had already sorted but agreed to see her. We saved ...
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Comment on agent fees
Life time fee
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“Fantastic...”

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Mar 05,2019
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Stuart
By: 'Dan'
Mar 05,2019
0 people found
this helpful
Honest, and always on the end of the phone. Promised me the earth and actually delivered it. Unlike my previous agent....
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Comment on agent fees
Average
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“Selling...”

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Mar 04,2019
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Anthony
By: 'Colin'
Mar 04,2019
0 people found
this helpful
Anthony was helpful and professional and gave good service when required without being to intrusive.He succeeded when the market was less than easy....
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Comment on agent fees
Agreed
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“FANTASTIC!!!...”

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Mar 03,2019
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jack
By: 'SMITH'
Mar 03,2019
0 people found
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GREAT SERVICE FROM BOTH JANINE AND JACK. THEY NEGOTIATED THE BEST PRICE FOR ME AND HELPED FROM START TO FINISH. THEY EVEN HELPED WITH THE NEGOTIATION OF THE HOUSE I BOUGHT. CAN'T THANK THEM ENOUGH...
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Comment on agent fees
VALUE FOR MONEY
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“Abysmal...”

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Mar 02,2019
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By: 'L'
Mar 02,2019
0 people found
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An abysmal service from Brandon Bordoley and his team. What should have been a straight-forward purchase of a chain-free new-build In Aug 18 turned into a complete nightmare resulting in at least 5 months of wasted time and money costing us our reservation deposit plus £X,XXX ...
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“First time private landlords...”

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Mar 01,2019
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Rebekah
By: 'Chris'
Mar 01,2019
0 people found
this helpful
From start to finish and in under two weeks Mark, Rebekah and the lettings team found us a suitable tenant. We are very impressed with them. We chose the tenant introduction service. They were quick to respond to any queries we had and helped us ...
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Comment on agent fees
Good value for the work needed
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“excellent service...”

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Mar 01,2019
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Martin
By: 'happy'
Mar 01,2019
0 people found
this helpful
this guy knew exacly what he was doing from previous experience and couldn't have done a better job best service Ive had from an agent in fact....
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Comment on agent fees
good
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“Sale of Waterloo Road...”

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Feb 28,2019
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Claire
By: 'Sheridan'
Feb 28,2019
1 people found
this helpful
Many thanks to Claire for staying on top of the sale of our flat. Turned out to be quite a challenging sale with her having to manage what I considered to be a very poor buyers solicitor coupled with a nervous first time buyer. Good ...
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Comment on agent fees
The agents fee were well earn't
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“Possibly the worst nationwide estate agent...”

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Feb 28,2019
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Carrie
By: 'Dean123'
Feb 28,2019
0 people found
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More than two years of working with Connells and having to fire them twice. I feel I can comfortably say they are a terrible estate agent. Why didn't I give them 1 star? After the first time I fired them a member of staff was fired ...
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Comment on agent fees
Bad
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“Upset customer...”

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Feb 27,2019
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By: 'Chris.'
Feb 27,2019
0 people found
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I have had my house up for sale with another Estate agent namely' Esquire' I am very happy with them at present. This person tried to get me to tell him what was going on regarding the Sale of my House. I politely told him ...
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“Great service...”

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Feb 27,2019
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By: 'Mark'
Feb 27,2019
0 people found
this helpful
Great service from Adam found good tenant in quick time. Friendly knowledgeable service from all the staff at Horsham branch....
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Comment on agent fees
Good
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“Good...”

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Feb 26,2019
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Lee
By: 'Rachael'
Feb 26,2019
0 people found
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Right from the start, from arranging a mortgage to final completion, Lee and the team at Connells in Shirley, Southampton have made buying a house a pleasant and stress free experience....
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Comment on agent fees
The fees i feel match the amount of work and care taken throughout the whole process of buying a property
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“Professional and efficient throughout...”

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Feb 25,2019
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Mark
By: 'Alison'
Feb 25,2019
0 people found
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This was our first experience in letting a property and we were apprehensive about it but the team at Connells did everything to allay our concerns. We chose to use their full management service and this worked very well for us. They found us tenants ...
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Comment on agent fees
Happy with the fees for the service.
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“Property...”

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Feb 22,2019
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Ellie
By: 'Terri'
Feb 22,2019
0 people found
this helpful
Excellent service by ellie always there when I have a problem couldn't fault her this is the 1st time me and my partner have ever done this and she has been very helpful through it all....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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