Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Efficient and Knowledgeable Service...”

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May 13,2019
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Pawan
By: 'David'
May 13,2019
0 people found
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I dealt with Pawan at the Bushey office, he was incredibly knowledgeable and able to give very clear guidance on all products available. After just one meeting I had a mortgage approved in full and was able to complete my house move quickly after this. ...
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“Absolutely rubbish...”

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May 13,2019
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By: 'Mr'
May 13,2019
5 people found
this helpful
Absolutely joke, do not let your property through this agency, no help what so ever and don't think they have a clue what their doing......oh and look out for the £102 you'll be charged for paper statements “absolute joke”, they don't keep you up to ...
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Bad bad bad, how they can charge for being so rubbish ,any problems occur and they do nothing but let you know there’s a problem.......WELL SORT IT THEN YOU CLOWNS LIKE YOU ARE PAID FOR
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“Property Purchase...”

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May 10,2019
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Adam
By: 'Mike'
May 10,2019
0 people found
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Adam Diamond showed us round the property within 24 hours of it coming on the market. Once our offer was accepted, his manager Brandon Bordoley assisted in what became a complex negotiation and helped bring about a successful exchange of contracts. Thanks to all the team....
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Not applicable
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“Jon Bishop...”

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May 08,2019
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By: 'Jon'
May 08,2019
0 people found
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Zoe has been dealing with my rental for 2 years now. In the time dealing with Zoe I have found her professional, helpful and very polite dealing with any queries quickly. I would recommend people talking to Zoe if they had any lettings they needed....
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“Very happy...”

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May 07,2019
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Emma
By: 'Lee'
May 07,2019
0 people found
this helpful
A big thankyou to the branch regarding our recent purchase, in particular, Emma for making the time to show us the property even though it wasn't on our list. Also thankyou Jodie for organising to get the keys released before the bank holiday weekend, that ...
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Comment on agent fees
Good
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“Comfortable Sale...”

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May 06,2019
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Bee
By: 'Chris'
May 06,2019
0 people found
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Connells assisted with the probate sale of my late father's house and a separate garage. They quickly identified buyers for both properties and kept me fully informed at all stages. Importantly, they were readily available whenever I needed to discuss progress with them....
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Comment on agent fees
Standard for the service provided.
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“APPALLING...”

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Apr 27,2019
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By: 'Richard'
Apr 27,2019
0 people found
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I marketed my property with Connells based on the service provided to a friend by their partner agency Atkinson Stilgoe in Kenilworth. The service from the Rugby office has been shoddy at best and take my advice..avoid them at all costs!...
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Comment on agent fees
Fees are not the issue, the service is
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“Amazing experience and so supportive all the way through our sale...”

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Apr 26,2019
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Ben
By: 'Andy'
Apr 26,2019
0 people found
this helpful
Amazing experience throughout and all the staff were great so helpful and kept us informed of the progress including chasing solicitor and buyer and really cared about our sale.so quick to find a suitable buyer and managed our expectations...
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Comment on agent fees
Agents fees were competitive
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“Pleasant experience with Connells...”

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Apr 23,2019
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Carl
By: 'Chami'
Apr 23,2019
0 people found
this helpful
It was such a pleasant buying experience with Connells specially Carl Wood being so patient and helpful on my purchase. Everything was handled in a very professional manner and the polite nature of the staff made it easier for a smooth process. Thanks...
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Comment on agent fees
Good
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“letting service...”

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Apr 23,2019
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By: 'landlord'
Apr 23,2019
0 people found
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They found me a tenant very quickly and the processing went welI so I will be using them again soon. They recommended a very good cleaning contractor. There was a minor error on the requirements but they corrected it very quickly without delay. The team ...
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“Without a doubt I will be calling Connells again when ......”

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Apr 21,2019
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Scott
By: 'JamieM'
Apr 21,2019
0 people found
this helpful
Without a doubt I will be calling Connells again when I wish to buy and sell. Scott, Bee, Aimee, Zoe are a delight to work with and couldn't be more helpful. They have your best interest at heart and even if you have any issues ...
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Comment on agent fees
More than most agents around- but the only agent that can sell
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“I am a landlord with Connells and despite an explicit ......”

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Apr 19,2019
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By: 'Andrew'
Apr 19,2019
0 people found
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I am a landlord with Connells and despite an explicit instruction they did not re-market my property until 5 weeks after my instruction, and only then, when I emailed to ask how the re-letting was working out. My property now remains unIet, despite reducing the rent, ...
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“Easy and Perfect!...”

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Apr 18,2019
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Aimee
By: 'Hemna'
Apr 18,2019
0 people found
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Buying a second property is already difficult but having bad solicitors makes it worse. However, Aimee was absolutely amazing and so patient with us. She would update us on a daily basis and especially towards the end when our solicitors were being so difficult she ...
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“shocking poor services in letting department...”

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Apr 17,2019
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By: 'Leona'
Apr 17,2019
2 people found
this helpful
Due to mistake made by the branch, i (the landlord) have not received any rent money for 5 months. The branch staff was never trying to help and this has left me in financial distress but they do not care. my advise to the branch staff ...
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“First Class Service...”

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Apr 13,2019
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jo
By: 'J.'
Apr 13,2019
0 people found
this helpful
I have been dealing with Jo, Debbie, Steve and Jennie at the Maidstone office (now Connells, formerly Touchstone) for well over 10 years and as a landlord I have always received an excellent service right from day one. They have always provided a worry-free service from ...
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“Exceptional...”

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Apr 11,2019
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Daniel
By: 'Lisandra'
Apr 11,2019
0 people found
this helpful
A great experience in this agency. In less than 2 weeks, I found the perfect house for me and they're super kind and helpful with everything. The best agency I ever went. Now I recommend to everyone who need a house, to go through this brunch ...
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Comment on agent fees
Very professional and kind.
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“dissapointed...”

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Apr 10,2019
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By: 'I'
Apr 10,2019
2 people found
this helpful
Viewed a property that decided to put an offer for, the person who showed us the property is a new staff member and she is in training, she offered far better service than the manager of the Branch Natalie; after a month when the moving ...
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Comment on agent fees
it makes no sense to pay agent fees when service is bad, does it?
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“Great experience...”

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Apr 09,2019
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Leslie
By: 'Ioana'
Apr 09,2019
0 people found
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Leslie Alfread was great. He helped us with our mortgage and solved out all our enquiries ( there were a lot). He was very patient, professional and made a great job. I truly recommend him....
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Good
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“Very efficient and friendly service...”

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Apr 09,2019
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Elzbieta
By: 'Ela'
Apr 09,2019
0 people found
this helpful
Taylor and Connells Corby helped my boyfriend and I find our wonderful, new home. Taylor was very attentive and thorough throughout the referencing process and helped make what would have otherwise been a stressful situation, easy and manageable. She was always helpful and positive....
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“Absolutely Amazing:) Thank you Scott & Team...”

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Apr 09,2019
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Scott
By: 'Happy'
Apr 09,2019
1 people found
this helpful
We came to the market at the end of last year which to be totally honest was a bad start with the staff that was there at the time we was looking at changing agent all together. Thankfully at the end of December they had ...
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Comment on agent fees
Fee’s are higher than most agents but was worth the cost I paid due to fantastic service.
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“Fantastic Process!...”

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Apr 07,2019
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Aimee
By: 'S'
Apr 07,2019
0 people found
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Aimee Pidgeley – formerly of Connells Harpenden, Now at Connells Watford Having lived in my home for 52 years this was my first sale and first purchase – pretty scary stuff ! When I say I couldn't have done it without Aimee – this is not an exaggeration – it's fact ...
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Good
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“good...”

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Apr 06,2019
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April
By: 'Ade'
Apr 06,2019
1 people found
this helpful
Out of several searches, we were able to get a property closest to our expectation through Connells Agency. The staff are quite friendly and responsive. However, it is disappointing to realise after we have moved in that we will be dealing directly with the landlord ...
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Comment on agent fees
it is rather high
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“Unprofessional...”

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Apr 05,2019
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By: 'Simon'
Apr 05,2019
0 people found
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Extremely disappointed in the whole initial process. I specifically asked not to have photos taken until some cosmetic work had been completed and this was ignored. I cancelled their services before we went to market and sold our property for a lot more than their ...
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Comment on agent fees
They quoted me a fixed price which equated to 1.5% but the agent that sold my property charged me 1%.
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“Amazing mortgage advise and support....”

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Apr 04,2019
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By: 'Vicki'
Apr 04,2019
0 people found
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I'm a single mum of 3 and knew nothing about mortgages , only that I wanted to buy my family home . I was given the best mortgage offer, honest advise and endless support throughout the whole process. Nothing was too much and all of the team were ...
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Comment on agent fees
Fair
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“Excellent...”

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Apr 04,2019
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By: 'Emily'
Apr 04,2019
0 people found
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Extremely friendly and helpful staff. This branch acted as a tenant find in Feb 2019. They were helpful, professional and efficient. The rates were competitive. Communication from Connells in the form of updates on viewings was excellent. They were also extremely helpful with maintenance assistance. Would ...
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Comment on agent fees
Competitive
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“Excellent...”

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Apr 04,2019
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By: 'id'
Apr 04,2019
0 people found
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We use Connells, Leanne & Daniel, for the letting of all our properties in Dunstable. We get approached from time to time by other agents. We get an excellent service, prompt attention, and they find us nice decent tenants. We have no desire to try any ...
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Good
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“An all round great experience...”

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Apr 03,2019
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bodie
By: 'Bonnie'
Apr 03,2019
1 people found
this helpful
Over the past year with Connells we've had a good experience with Zoe and Bodie especially when it came to issues on the property. Everything was done quickly and with kindness which is greatly appreciated!...
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Comment on agent fees
Not awful
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“Cheater and Liar!...”

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Apr 03,2019
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Bee
By: 'Victim'
Apr 03,2019
3 people found
this helpful
The MOST PATHETIC experience I have ever had working with this company. They will quote a higher price than actual price of your property to get higher commission value . They will trick you in putting a fixed price section in the contract (saying it will ...
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Comment on agent fees
Worst, they will lie tpo you to get their contract signed to higher Asking price saying its just a representative they need to put on contract and then after the sale would force you to pay the higher fees even though they would sell it for less.
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“Rental of property...”

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Apr 03,2019
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By: 'Iain.'
Apr 03,2019
1 people found
this helpful
I Just wanted to say how impressed I was with the advice and service afforded to me by Connells of Leighton Buzzard for the rental of my property. Lheyton Warby from Connells, found suitable tenants for my property within a very short space of time ...
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Comment on agent fees
good
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By: Lheyton Warby
Apr 04, 2019
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Thank you Iain for your feedback, it has been a pleasure working with you ...

“Misleading, false information....”

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Apr 02,2019
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By: 'Mr'
Apr 02,2019
1 people found
this helpful
Very poor service, lied to from the beginning. Staff turned down offers without consulting me. Still waiting for a refund of marketing payment which I was advised would be transferred upon sale. Do not use!...
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Comment on agent fees
Very expensive, I only used agents as they promised they had cash buyers waiting. Marketing fee is a con.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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