Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“It was a great experience being shown around ......”

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Apr 30,2024
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By: 'Jo'
Apr 30,2024
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It was a great experience being shown around by staff Rawail in Aylesbury branch. He was professional, polite and knowledgeable of his job. His dedication and patience was excellent as he even showed as around for the second time when we requested. I was also ...
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“DO NOT RECOMMEND...”

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Apr 24,2024
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By: 'Juanita'
Apr 24,2024
1 people found
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If I could rate Connells Tunbridge Wells a 0 I would. Extremely poor customer service and lack of communication from the agents. To just name an example they provided a very very poorly written description for my house, even if the person struggled with grammar I ...
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“On the back of the valuation yesterday with C......”

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Apr 10,2024
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By: 'Suzanne Hall'
Apr 10,2024
0 people found
this helpful
On the back of the valuation yesterday with Chase I would like to let you know that we find him to be an outstanding Estate Agent, as he came well prepared, understood our situation, confirmed our view of thinking, and was very mindful. It was ...
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“Never again...”

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Apr 08,2024
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By: 'Dianne'
Apr 08,2024
1 people found
this helpful
You would think buying a house would be an exciting process, unfortunately this was not the case when we wanted to purchase a home that was up for sale with Connells Newton Abbot. After 5 months of purchasing (as advertised) no chain home, lack of due ...
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“We do not recommend renting through Connells ......”

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Apr 03,2024
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By: 'Chris'
Apr 03,2024
0 people found
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We do not recommend renting through Connells at all! They have failed to provide a refund of our deposit of nearly £3,000 and we are simply not progressing at all. We have rented several properties through several agents and Connells are by far the worse for ...
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“Francesca was very helpful and kind in my pro......”

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Apr 03,2024
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By: 'Solomon'
Apr 03,2024
0 people found
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Francesca was very helpful and kind in my process of renting. She presented with a lot of professionalism and was always available to support me. Thanks Francesca, you are well commended....
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“OUTSTAINDING I'm thoroughly impressed with Co......”

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Apr 02,2024
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Adam
By: 'Alice'
Apr 02,2024
0 people found
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OUTSTAINDING I'm thoroughly impressed with Connells; the entire process was seamlessly executed. My house was sold before it even hit the market, With full asking price. I wholeheartedly recommend them to friends and family; Adam and Amy were exceptional to work with....
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“So I called Connells Stopsley on a Monday, I ......”

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Mar 26,2024
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Shane
By: 'Happy shoppers'
Mar 26,2024
0 people found
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So I called Connells Stopsley on a Monday, I spoke this very pleasent Gentleman Shane Thomas. He listened for the first 5 min to listen to me go on about how we have “house searching fatigue” it’s been 4 years!!! Several agents later ahhhh anyway , he ...
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“Not very professional...”

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Mar 18,2024
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Emma
By: 'karen'
Mar 18,2024
0 people found
this helpful
Very disappointed with connels at St budeaux office. My offer was accepted by the seller than was told the buyer has gone with a higher offer and first time buyer. Which I accept but what I do not accept is being ignored by the office ...
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“Terrible...”

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Mar 15,2024
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Joey
By: 'Alexandra'
Mar 15,2024
0 people found
this helpful
Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said ...
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“I dont recommend Stevenage branch, unprofessi......”

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Mar 05,2024
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By: 'I.K'
Mar 05,2024
0 people found
this helpful
I dont recommend Stevenage branch, unprofessional and rude management. We will definitly never use Connells to buy a property. They try to illegally force their mortgage advisors on you too. Overall terrible experience...
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“Francesca at your Basingstoke Connells office......”

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Mar 02,2024
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By: 'Ady Baker'
Mar 02,2024
0 people found
this helpful
Francesca at your Basingstoke Connells office was so helpful in dealing with my letting. She understood the urgency for me to complete this. She Provided immediate emails and telephone calls. I can not thank her enough....
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“I have the best letting experience with connells...”

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Mar 01,2024
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By: 'Ifeoluwa'
Mar 01,2024
0 people found
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I have the best letting experience with connells so far. They made the process stress-free for me althrough my letting process. I've met different awful agents but connells gave me the best services. Their agents were really nice, supportive and helpful. I am definitely recommending ...
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“Awful experience...”

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Feb 26,2024
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By: 'Manuela'
Feb 26,2024
0 people found
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Awful experience. I was interested in a letting property listed with them. They cancelled the viewing 2 hours before. We rescheduled the viewing and I called on the day to check on some details about the property only to hear that the property was no longer ...
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“As a tenant at Connells Leicester for 2.5 yea......”

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Feb 10,2024
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By: 'Damasius Nonso ojinnaka'
Feb 10,2024
1 people found
this helpful
As a tenant at Connells Leicester for 2.5 years, I encountered repeated communication issues, particularly regarding a rent arrears incident. Despite having a consistent record of on-time payments, a negative reference was provided, creating unnecessary stress and confusion. This, along with other instances of poor communication, ...
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“Disappointing Experience with Connells Estate Agency...”

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Feb 08,2024
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alex
By: 'SK'
Feb 08,2024
1 people found
this helpful
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided ...
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“Avoid...”

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Feb 06,2024
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James
By: 'Marta'
Feb 06,2024
0 people found
this helpful
Avoid, Very unprofessional, failed with communication and transparency. Caused unnecessary stress....
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“*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*...”

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Jan 28,2024
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By: 'Rob'
Jan 28,2024
0 people found
this helpful
Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude. Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather ...
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“Very quick and pleasant service. Thanks a lot......”

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Jan 27,2024
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amber
By: 'Anna'
Jan 27,2024
0 people found
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Very quick and pleasant service. Thanks a lot for help and guidance in the process....
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“Avoid at all.cost...”

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Jan 24,2024
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By: 'Kevin Page'
Jan 24,2024
0 people found
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Would have given zero stars if possible. Mum has alzheimers and they wanted me to break the chain to ensure her house sold. They were happy to.force my mum into temporary accommodation to get the house sale.Took 11 months for the move to happen ...
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“Very satisfying...”

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Jan 23,2024
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By: 'Miri'
Jan 23,2024
0 people found
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Great service from Jordan and Amber. They were very efficient with sending documents and making my move easy. Many thanks....
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“Neelam Sharma...”

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Jan 18,2024
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By: 'Mohammed'
Jan 18,2024
0 people found
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I am delighted to express my sincere appreciation for the outstanding service provided by Neelam during my recent home-buying experience. Neelam demonstrated an exceptional level of expertise, commitment, and professionalism that truly set her apart in the industry. From our initial consultation to the mortgage ...
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“Charlie, from the Southville branch was extremely professional, polite and ......”

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Jan 18,2024
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Charlie
By: 'Isaac'
Jan 18,2024
0 people found
this helpful
Charlie, from the Southville branch was extremely professional, polite and went above and beyond to assist me in purchasing my new home. Jason his manager was also very helpful and professional throughout, I was very happy with the service from Connells and will most definitely ...
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“I recently had the pleasure of working with A......”

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Dec 18,2023
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Andy
By: 'Yomna Helmy'
Dec 18,2023
0 people found
this helpful
I recently had the pleasure of working with Andrew Keen, the brilliant mortgage advisor at Connells Cambourne, and I felt compelled to share my exceptional experience. From our initial consultation to the completion of the mortgage process, And demonstrated unparalleled professionalism and expertise. Andy's in-depth ...
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“Andrew and Jessica went above, and beyond for......”

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Dec 15,2023
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Andrew
By: 'Awa'
Dec 15,2023
0 people found
this helpful
Andrew and Jessica went above, and beyond for me, they took the time to understand what I needed. they had the answers to all my questions which made me feel very confident. As this was my first time renting a place . The whole process was ...
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“Pleasant when you can get hold of them but co......”

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Dec 06,2023
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By: 'Glen'
Dec 06,2023
0 people found
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Pleasant when you can get hold of them but completely incompetent - avoid at all costs unfortunately I’ve never left a review before and only doing so to help the reader realise they will regret using Connells - please dont repeat my mistake!...
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“Letting...”

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Dec 04,2023
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Georgia
By: 'Nick'
Dec 04,2023
0 people found
this helpful
I send a short review, just expressing my grateful thanks to the rental and letting department of Connells. In particular Georgia who handled the marketing and letting providing top quality professional advice from the outset, her communication skills were 2nd to none, and I was ...
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“I am very happy with the letting agents great......”

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Nov 30,2023
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By: 'Mustafa Berk'
Nov 30,2023
0 people found
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I am very happy with the letting agents great work, great service, fast rentals, I highly recommend you rent your property here at Connells. They find the best tenants....
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“If I could give 0 stars, I would.I've dealt......”

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Nov 27,2023
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By: 'Disgruntled'
Nov 27,2023
0 people found
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If I could give 0 stars, I would. I've dealt with a number of agents over the last 30 years, in various countries, and in various relationships (buyer, seller, renter, and landlord) and in all those years this group have to be the most utterly incompetent group ...
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“Deceitful and dishonest. Assume everything i......”

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Nov 20,2023
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By: 'Terry'
Nov 20,2023
0 people found
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Deceitful and dishonest. Assume everything is a lie because is probably is. Ruined my house sale....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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