Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS Move With Us
Latest Properties

No Properties

“Rented a property through connells in Hemel a......”

Share on :
Jan 21,2020
Minithumbup
By: 'Mel'
Jan 21,2020
0 people found
this helpful
Rented a property through connells in Hemel and dealt with Zoe who was excellent and always replied to any emails / calls with questions which made the moving in and out process easier as we were renting for the first time. Very good customer service and ...
read full review
Was this helpful? Yes

“Best we tries...”

Share on :
Jan 20,2020
Minithumbup
Adrian
By: 'Andrew'
Jan 20,2020
0 people found
this helpful
We tried a few different estate agents for viewings and these were the best. Easy to get hold of, good information and Adrian was a star!...
read full review
Was this helpful? Yes

“Friendly efficient service with good selectio......”

Share on :
Jan 20,2020
Minithumbup
By: 'timothy'
Jan 20,2020
0 people found
this helpful
Friendly efficient service with good selection of properties and quick result.Would recommend highly. I was looking at rentals but the residential purchase side was clearly very busy and thriving too....
read full review
Was this helpful? Yes

“From the moment we met Lee at the property ev......”

Share on :
Jan 16,2020
Minithumbup
Jackie
By: 'Clive'
Jan 16,2020
0 people found
this helpful
From the moment we met Lee at the property everything went smooth, constantly updated by Jackie nothing was too much trouble for her. Will definitely recommend them to others....
read full review
Was this helpful? Yes

“Fabulous service from beginning to end. Excel......”

Share on :
Jan 13,2020
Minithumbup
Pawan
Brandon
By: 'Maria'
Jan 13,2020
0 people found
this helpful
Fabulous service from beginning to end. Excellent support and fantastic customer service from Connells team. A big thank you to Pawan who's been so amazing ,helpful and very professional. We were first time buyers with no experience in properties. Pawan gave us great advice making ...
read full review
Was this helpful? Yes

“I have been treated very unprofessional by......”

Share on :
Jan 10,2020
Minithumbdown
By: 'Andreea'
Jan 10,2020
0 people found
this helpful
I have been treated very unprofessional by the lettings team from Connells Hemel , i have made and signed an offer for one off their propertys , was accepted by landlord , i was waiting for them to give me the details to pay the depozit , Zoe and ...
read full review
Was this helpful? Yes

“A huge thank you, would recommend...”

Share on :
Jan 04,2020
Minithumbup
Kelly
By: 'Melissa'
Jan 04,2020
0 people found
this helpful
A huge thank you to Kelly, Jade, Jess and all the team who helped to sell our shared ownership property fast and for a great price. From the beginning the team in Worcester were attentive, supportive and knowledgeable. We felt that we were in good ...
read full review
Was this helpful? Yes

“This happened a while ago so I’m leaving a re......”

Share on :
Dec 31,2019
Minithumbdown
By: 'Karina'
Dec 31,2019
0 people found
this helpful
This happened a while ago so I’m leaving a review. I was travelling to pick up the keys for my new property. Just when I hit the M5 traffic jam which lasted a while. Around an hour before their closing time I called and ...
read full review
Was this helpful? Yes

“Michael has been excellent is getting me all ......”

Share on :
Dec 31,2019
Minithumbup
Michael
By: 'Anna'
Dec 31,2019
0 people found
this helpful
Michael has been excellent is getting me all settled in to my new flat and dealing with all my enquiries effectively and promptly! I feel happy in my new place and supported by Connells in the event I need anything!...
read full review
Was this helpful? Yes

“The Worst interaction ever...”

Share on :
Dec 21,2019
Minithumbdown
By: 'Carl'
Dec 21,2019
1 people found
this helpful
We interact with other agents regularly. However our interaction with Layana was the worst I have had in over 12 years. She was rude from the on set. She refused to listen and just demanded information. As I personally did not have the information or had ...
read full review
Was this helpful? Yes

“Easy to deal with and Mr Pawan has find me a ......”

Share on :
Dec 19,2019
Minithumbup
Adam
Pawan
By: 'Ionel'
Dec 19,2019
0 people found
this helpful
Easy to deal with and Mr Pawan has find me a better del on mortgage. Definitely recommend to my friends. Well done ?....
read full review
Was this helpful? Yes

“Great Service from Pawan Aggarwall - Highly recommend!...”

Share on :
Dec 18,2019
Minithumbup
Pawan
By: 'Avni'
Dec 18,2019
0 people found
this helpful
Thanks to Pawan at the Bushey branch for all of his help in obtaining a mortgage for our move to Northern Ireland. He went above and beyond to help us out as we had very specific requirements and even came home to sign the papers ...
read full review
Was this helpful? Yes

“Effective and caring service - I thoroughly r......”

Share on :
Dec 14,2019
Minithumbup
Claire
By: 'Jennifer'
Dec 14,2019
0 people found
this helpful
Effective and caring service - I thoroughly recommend the staff of the Shirley branch of Connells. They went out of their way to be helpful from my first visit through to completion day. Thank you - especially to Claire Bushell and Lee Hounslow!...
read full review
Was this helpful? Yes

“awful......”

Share on :
Dec 05,2019
Minithumbdown
By: 'Mark'
Dec 05,2019
3 people found
this helpful
awful...bullies and pushy. dont take no for an answer. impossible to just get a simple viewing....avoid!! All about their targets, rather than customer service....
read full review
Was this helpful? Yes

“Very unfortunate that their performance remai......”

Share on :
Dec 04,2019
Minithumbdown
By: 'Khursheed'
Dec 04,2019
0 people found
this helpful
Very unfortunate that their performance remains absolutely appalling, will not recommend for landlords. The management unit is the worst so you are better off without Connells. Their inventory reports do not reflect the conditions and all the damage to your property, at the end of ...
read full review
Was this helpful? Yes

“Too slow to solve any problem. There is an on......”

Share on :
Dec 04,2019
Minithumbdown
By: 'Daniela'
Dec 04,2019
0 people found
this helpful
Too slow to solve any problem. There is an online account to report issues but it seems that no one ia monitoring it. They didnt provide access to the electricity meter readings when we first moved to the property. The meter was locked in a ...
read full review
Was this helpful? Yes
By: Aylesbury Lettings
Nov 20, 2020
View all comments (1)
Hi Daniela, we appreciate your feedback. As mentioned at the time, the issue was due to the Block Management company rather than ourselves. We look after your apartment but not the communal areas. ...

“Paul Jones- mortgage advisor was excellent. ......”

Share on :
Dec 01,2019
Minithumbup
By: 'Aktar'
Dec 01,2019
0 people found
this helpful
Paul Jones- mortgage advisor was excellent. He helped us with obtaining a mortgage and when we asked about various options e.g. resale/ buy to let he patiently went through the options with us and did all the work required in order to help us ...
read full review
Was this helpful? Yes

“Our advice is - don't bother. We have twice ......”

Share on :
Nov 30,2019
Minithumbdown
By: 'Marie'
Nov 30,2019
1 people found
this helpful
Our advice is - don't bother. We have twice (last weekend and again this weekend) driven the 206 miles from Taunton and back for our arranged meeting with Connells regarding the sale of our home. Last weekend when they did not turn up, we could understand ...
read full review
Was this helpful? Yes

“Had been trying to find a property to rent fo......”

Share on :
Nov 30,2019
Minithumbdown
Harry
By: 'diane'
Nov 30,2019
0 people found
this helpful
Had been trying to find a property to rent for family for 9 months with no luck. Found most agencies never bothered to call back and not very helpful until we found one with Connells which wasn't suitable but Harry who dealt with us kept looking ...
read full review
Was this helpful? Yes

“This is the worst agency I have ever used. Wa......”

Share on :
Nov 22,2019
Minithumbdown
Qamar
By: 'Niamh'
Nov 22,2019
0 people found
this helpful
This is the worst agency I have ever used. Was constantly lied to and told the landlord was away and could not sign the contract when they were just too lazy to send the contract. This resulted in the contract not being signed until the ...
read full review
Was this helpful? Yes

“Adam was extremely helpful when helping us fi......”

Share on :
Nov 15,2019
Minithumbup
Adam
By: 'Nikita'
Nov 15,2019
0 people found
this helpful
Adam was extremely helpful when helping us find our first home. I cannot thank you enough for listening to our requirements and showing us so many good options....
read full review
Was this helpful? Yes

“It felt like I did their job....”

Share on :
Nov 07,2019
Minithumbdown
By: 'D'
Nov 07,2019
5 people found
this helpful
I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was ...
read full review
Was this helpful? Yes

“Great Service and Customer Care. Before spea......”

Share on :
Nov 05,2019
Minithumbup
Enzo
By: 'Amy'
Nov 05,2019
0 people found
this helpful
Great Service and Customer Care. Before speaking to Connells we were under a false pretence on how much we could afford, and discovered we could borrow a lot more than what we first thought which completely opened up the housing market to us. Our main ...
read full review
Was this helpful? Yes

“5 Stars Service...”

Share on :
Nov 01,2019
Minithumbup
Jessica
By: 'Taiba'
Nov 01,2019
0 people found
this helpful
I sold my home through Connells quickly. They actually seemed to care about selling my home unlike a previous estate agent I was with, and they kept busy with offers and viewings which is exactly the activity you want when selling your home. Their sales ...
read full review
Was this helpful? Yes

“Amazing. In all my experience of housing agentss and l......”

Share on :
Nov 01,2019
Minithumbup
Jessica
By: 'Ann'
Nov 01,2019
0 people found
this helpful
In all my experience of housing agents and letting properties I would like to say a big thank you to the Connells letting team who facilitated The seamless Let of my property. It was carried out with a high degree of professionalism. I approached them ...
read full review
Was this helpful? Yes

“All the staff at Connells North street from s......”

Share on :
Oct 23,2019
Minithumbup
Jason,
By: 'richard'
Oct 23,2019
0 people found
this helpful
All the staff at Connells North street from start to finish have been outstanding in their attention to our needs. I would recommend to any seller on the Market. We have been kept informed at all stages of the process , the contacts have gone beyond ...
read full review
Was this helpful? Yes

“Excellent service, didn't have to chase anyth......”

Share on :
Oct 14,2019
Minithumbup
By: 'John'
Oct 14,2019
0 people found
this helpful
Excellent service, didn't have to chase anything up and nothing was to much trouble if I asked my 1st experience in renting which was made easy....
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Oct 11,2019
Minithumbup
Aimee
By: 'Miss'
Oct 11,2019
0 people found
this helpful
Aimee and the rest of the team at Connells were absolutely fantastic and super supportive with me during my purchase! My last minute requests were endless but the team were there to help at all times. Thank You!...
read full review
Was this helpful? Yes

“We recently purchased a property marketed by ......”

Share on :
Oct 09,2019
Minithumbup
Ben
By: 'David'
Oct 09,2019
0 people found
this helpful
We recently purchased a property marketed by Connells Torquay and have only praise for the professional and friendly way the dealt with us. In particular, Ben and Laura deserve a mention. The did their best throughout to ensure we had access when required and any ...
read full review
Was this helpful? Yes

“Amazing Team!...”

Share on :
Oct 03,2019
Minithumbup
Phill
By: 'Charlie'
Oct 03,2019
0 people found
this helpful
My journey through buying and selling a house has been straight forward with the support of Phil and the team at Connells. Nothing has ever been to much with my constant phone calls. Kalvin has also been amazing and would highly recommend him to source ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



Find the Best Agent to
Sell or Rent Your Home