Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Fabulous service from beginning to end. Excel......”

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Jan 13,2020
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Pawan
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Brandon
By: 'Maria'
Jan 13,2020
0 people found
this helpful
Fabulous service from beginning to end. Excellent support and fantastic customer service from Connells team. A big thank you to Pawan who's been so amazing ,helpful and very professional. We were first time buyers with no experience in properties. Pawan gave us great advice making ...
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“I have been treated very unprofessional by......”

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Jan 10,2020
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By: 'Andreea'
Jan 10,2020
0 people found
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I have been treated very unprofessional by the lettings team from Connells Hemel , i have made and signed an offer for one off their propertys , was accepted by landlord , i was waiting for them to give me the details to pay the depozit , Zoe and ...
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“A huge thank you, would recommend...”

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Jan 04,2020
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Kelly
By: 'Melissa'
Jan 04,2020
0 people found
this helpful
A huge thank you to Kelly, Jade, Jess and all the team who helped to sell our shared ownership property fast and for a great price. From the beginning the team in Worcester were attentive, supportive and knowledgeable. We felt that we were in good ...
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“This happened a while ago so I’m leaving a re......”

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Dec 31,2019
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By: 'Karina'
Dec 31,2019
0 people found
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This happened a while ago so I’m leaving a review. I was travelling to pick up the keys for my new property. Just when I hit the M5 traffic jam which lasted a while. Around an hour before their closing time I called and ...
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“Michael has been excellent is getting me all ......”

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Dec 31,2019
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Michael
By: 'Anna'
Dec 31,2019
0 people found
this helpful
Michael has been excellent is getting me all settled in to my new flat and dealing with all my enquiries effectively and promptly! I feel happy in my new place and supported by Connells in the event I need anything!...
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“The Worst interaction ever...”

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Dec 21,2019
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By: 'Carl'
Dec 21,2019
1 people found
this helpful
We interact with other agents regularly. However our interaction with Layana was the worst I have had in over 12 years. She was rude from the on set. She refused to listen and just demanded information. As I personally did not have the information or had ...
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“Easy to deal with and Mr Pawan has find me a ......”

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Dec 19,2019
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Adam
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Pawan
By: 'Ionel'
Dec 19,2019
0 people found
this helpful
Easy to deal with and Mr Pawan has find me a better del on mortgage. Definitely recommend to my friends. Well done ?....
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“Great Service from Pawan Aggarwall - Highly recommend!...”

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Dec 18,2019
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Pawan
By: 'Avni'
Dec 18,2019
0 people found
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Thanks to Pawan at the Bushey branch for all of his help in obtaining a mortgage for our move to Northern Ireland. He went above and beyond to help us out as we had very specific requirements and even came home to sign the papers ...
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“Effective and caring service - I thoroughly r......”

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Dec 14,2019
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Claire
By: 'Jennifer'
Dec 14,2019
0 people found
this helpful
Effective and caring service - I thoroughly recommend the staff of the Shirley branch of Connells. They went out of their way to be helpful from my first visit through to completion day. Thank you - especially to Claire Bushell and Lee Hounslow!...
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“awful......”

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Dec 05,2019
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By: 'Mark'
Dec 05,2019
3 people found
this helpful
awful...bullies and pushy. dont take no for an answer. impossible to just get a simple viewing....avoid!! All about their targets, rather than customer service....
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“Very unfortunate that their performance remai......”

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Dec 04,2019
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By: 'Khursheed'
Dec 04,2019
0 people found
this helpful
Very unfortunate that their performance remains absolutely appalling, will not recommend for landlords. The management unit is the worst so you are better off without Connells. Their inventory reports do not reflect the conditions and all the damage to your property, at the end of ...
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“Too slow to solve any problem. There is an on......”

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Dec 04,2019
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By: 'Daniela'
Dec 04,2019
0 people found
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Too slow to solve any problem. There is an online account to report issues but it seems that no one ia monitoring it. They didnt provide access to the electricity meter readings when we first moved to the property. The meter was locked in a ...
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By: Aylesbury Lettings
Nov 20, 2020
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Hi Daniela, we appreciate your feedback. As mentioned at the time, the issue was due to the Block Management company rather than ourselves. We look after your apartment but not the communal areas. ...

“Paul Jones- mortgage advisor was excellent. ......”

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Dec 01,2019
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By: 'Aktar'
Dec 01,2019
0 people found
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Paul Jones- mortgage advisor was excellent. He helped us with obtaining a mortgage and when we asked about various options e.g. resale/ buy to let he patiently went through the options with us and did all the work required in order to help us ...
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“Our advice is - don't bother. We have twice ......”

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Nov 30,2019
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By: 'Marie'
Nov 30,2019
1 people found
this helpful
Our advice is - don't bother. We have twice (last weekend and again this weekend) driven the 206 miles from Taunton and back for our arranged meeting with Connells regarding the sale of our home. Last weekend when they did not turn up, we could understand ...
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“Had been trying to find a property to rent fo......”

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Nov 30,2019
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Harry
By: 'diane'
Nov 30,2019
0 people found
this helpful
Had been trying to find a property to rent for family for 9 months with no luck. Found most agencies never bothered to call back and not very helpful until we found one with Connells which wasn't suitable but Harry who dealt with us kept looking ...
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“This is the worst agency I have ever used. Wa......”

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Nov 22,2019
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Qamar
By: 'Niamh'
Nov 22,2019
0 people found
this helpful
This is the worst agency I have ever used. Was constantly lied to and told the landlord was away and could not sign the contract when they were just too lazy to send the contract. This resulted in the contract not being signed until the ...
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“Adam was extremely helpful when helping us fi......”

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Nov 15,2019
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Adam
By: 'Nikita'
Nov 15,2019
0 people found
this helpful
Adam was extremely helpful when helping us find our first home. I cannot thank you enough for listening to our requirements and showing us so many good options....
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“It felt like I did their job....”

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Nov 07,2019
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By: 'D'
Nov 07,2019
5 people found
this helpful
I recently sold my house through Connells and ended up doing most of the work myself, having to deal with the buyer directly! After conducting viewings, they consistently failed to provide any feedback unless I went to their shop to speak to them. This was ...
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“Great Service and Customer Care. Before spea......”

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Nov 05,2019
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Enzo
By: 'Amy'
Nov 05,2019
0 people found
this helpful
Great Service and Customer Care. Before speaking to Connells we were under a false pretence on how much we could afford, and discovered we could borrow a lot more than what we first thought which completely opened up the housing market to us. Our main ...
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“5 Stars Service...”

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Nov 01,2019
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Jessica
By: 'Taiba'
Nov 01,2019
0 people found
this helpful
I sold my home through Connells quickly. They actually seemed to care about selling my home unlike a previous estate agent I was with, and they kept busy with offers and viewings which is exactly the activity you want when selling your home. Their sales ...
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“Amazing. In all my experience of housing agentss and l......”

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Nov 01,2019
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Jessica
By: 'Ann'
Nov 01,2019
0 people found
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In all my experience of housing agents and letting properties I would like to say a big thank you to the Connells letting team who facilitated The seamless Let of my property. It was carried out with a high degree of professionalism. I approached them ...
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“All the staff at Connells North street from s......”

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Oct 23,2019
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Jason,
By: 'richard'
Oct 23,2019
0 people found
this helpful
All the staff at Connells North street from start to finish have been outstanding in their attention to our needs. I would recommend to any seller on the Market. We have been kept informed at all stages of the process , the contacts have gone beyond ...
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“Excellent service, didn't have to chase anyth......”

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Oct 14,2019
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By: 'John'
Oct 14,2019
0 people found
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Excellent service, didn't have to chase anything up and nothing was to much trouble if I asked my 1st experience in renting which was made easy....
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“Excellent...”

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Oct 11,2019
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Aimee
By: 'Miss'
Oct 11,2019
0 people found
this helpful
Aimee and the rest of the team at Connells were absolutely fantastic and super supportive with me during my purchase! My last minute requests were endless but the team were there to help at all times. Thank You!...
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“We recently purchased a property marketed by ......”

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Oct 09,2019
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Ben
By: 'David'
Oct 09,2019
0 people found
this helpful
We recently purchased a property marketed by Connells Torquay and have only praise for the professional and friendly way the dealt with us. In particular, Ben and Laura deserve a mention. The did their best throughout to ensure we had access when required and any ...
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“Amazing Team!...”

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Oct 03,2019
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Phill
By: 'Charlie'
Oct 03,2019
0 people found
this helpful
My journey through buying and selling a house has been straight forward with the support of Phil and the team at Connells. Nothing has ever been to much with my constant phone calls. Kalvin has also been amazing and would highly recommend him to source ...
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“A professional team who worked hard, giving r......”

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Sep 30,2019
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By: 'Sonja'
Sep 30,2019
0 people found
this helpful
A professional team who worked hard, giving regular feedback on my house selling process. A big thank you to John, Ben and Katie who I had contact with during the course of the sale....
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“Brilliant Company....”

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Sep 25,2019
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Charlotte
By: 'John'
Sep 25,2019
0 people found
this helpful
The whole tricky business was competed in the blink of an eye, everyone I dealt with at the company were courteous, friendly and extremely professional, although not the cheapest, they know what they're doing, the property was sold really quickly, Charlotte and Emma were great ...
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“The Connell leavesden team where great....”

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Sep 23,2019
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Tessa
By: 'Dominic'
Sep 23,2019
0 people found
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The Connell leavesden team where great. They helped me , with each step of the purchase and got me a great mortgage deal too. I Will be using them again, and would recommend them to others....
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“They did not turn up for viewing...”

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Sep 22,2019
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By: 'Agnes'
Sep 22,2019
2 people found
this helpful
We tried to buy property by them but never happened as they did not show the property to as but even did not delete the appointment for viewing, as well. So we travelled 2 hours for nothing.........
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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