Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Both Zoe and Adrian have communicated in a fi......”

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Sep 16,2020
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Adrian
By: 'Gary'
Sep 16,2020
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Both Zoe and Adrian have communicated in a first class manner throughout my tenancy. They made the viewing process, moving in, and after care communication very easy and straightforward...
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“Interested in property and have called the es......”

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Sep 11,2020
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By: 'Balver'
Sep 11,2020
2 people found
this helpful
Interested in property and have called the estate agent but agent not responding to phone calls. Called around 5:30pm and started again Friday morning from 9am this branch does not answer calls... Extremely frustrating when we are all busy holding on for 30 minutes and still ...
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“Agent review...”

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Sep 03,2020
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Chantel
By: 'Saleena'
Sep 03,2020
0 people found
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I can't say how grateful I am to Chantel , she really went above and beyond to find me my perfect property. She's truly a wonderful and kind person who knows how to make each her clients comfortable and relaxed , she listened to what my requirements ...
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“Staff a credit to Connells...”

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Sep 03,2020
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Amy
By: 'Kieran'
Sep 03,2020
1 people found
this helpful
My partner and I found our first home through Connells. From start to finish they were great. We had two viewings of our property and Amy was fantastic and made us feel at ease. Due to a lot of delays (not the fault of Connells) ...
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“Alicia from Connells was brilliant for me as ......”

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Sep 03,2020
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Alicia
By: 'Craig'
Sep 03,2020
0 people found
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Alicia from Connells was brilliant for me as a first time buyer. Explained everything thoroughly and was always there to answer any questions I had. Many thanks....
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“Amazing service!...”

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Aug 31,2020
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Alicia
By: 'Molly'
Aug 31,2020
1 people found
this helpful
Firstly, Alicia McCauley is amazing. She has made our whole first time mortgage process stress free, and has been so patient with us. She explained everything multiple times, and found us the best deal, as well as the perfect house. I would definitely use Connells ...
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“They are Quick to respond and deal with any p......”

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Aug 29,2020
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By: 'Francea'
Aug 29,2020
0 people found
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They are Quick to respond and deal with any problems that arise. The staff are helpful and pleasant to deal with....
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“Nikki has been wonderful from the very first ......”

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Aug 27,2020
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Nikki
By: 'Ruth'
Aug 27,2020
2 people found
this helpful
Nikki has been wonderful from the very first time I got in contact with her. Moving from another country was a challenge and Nikki has gone over and beyond her scope of work to ensure that my family and i not only found a house ...
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“Unethical Company...”

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Aug 25,2020
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By: 'Venkata'
Aug 25,2020
1 people found
this helpful
I had a very bad experience as a first-time buyer. They've agreed for my offer and I got valuation, mortgage approved by the bank. I was hoping to move into a new property in 2-3 weeks and they've now asked me to increase the price ...
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“Terrible service........”

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Aug 25,2020
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By: 'Trevor'
Aug 25,2020
1 people found
this helpful
Terrible service I would never use them. I arranged a viewing which was ok. I said I wanted to take a builder round to give me a quote for some work to do so I know my budget. I have phoned several times and they ...
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By: Les
Jul 19, 2021
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The service is quite poor considering the support system offered when trying to get your deposit back. I cant believe its almost 4 weeks after moving out and they keep debating with the land lord over a toilet seat which is under DPS Scheme (wear and tear policy). Its totally shocking. I wouldn't recommend. Look else where. Service its utterly important. Connells are shit, I'm sorry to say. ...

“Very good...”

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Aug 14,2020
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Julie
By: 'Harj'
Aug 14,2020
0 people found
this helpful
Overall a very good service provided by Julie and all the other staff we had to deal with in regards to our property purchase. Kept us informed and up to date with what was going on and helped chase down the conveyancer when they were ...
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“A very big thank you to Julie at Leamington C......”

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Aug 14,2020
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Julie
By: 'Sharan'
Aug 14,2020
0 people found
this helpful
A very big thank you to Julie at Leamington Connells for the amount of time and effort she put into the purchase of our first home. Julie is truly fabulous and we cannot thank her enough!...
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“Matt said...”

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Aug 13,2020
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Matt
By: 'Mark'
Aug 13,2020
2 people found
this helpful
Matt said' you have 1st refusal on the property rental, you were the 1st person to inquire, will be in touch. from the 7th July 2020 to 13th August, They do NOT answer emails or return phone calls, communication is diabolical and they make false promises, ...
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“Zoe...”

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Aug 06,2020
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By: 'Tamsin'
Aug 06,2020
0 people found
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I really like dealing with Zoe. She is very efficient at managing and letting my flat. She responds quickly to emails and gets the job done!...
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“Quick and easy...”

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Aug 05,2020
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Andrew
By: 'Cleo'
Aug 05,2020
0 people found
this helpful
Just moved into my new rented property with the assistance of Andrew Jones! Very helpful and lovely man, very thorough and was quick to correct any issues we had. Quick and easy process....
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“Excellent local lettings team...”

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Jul 31,2020
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Christopher
By: 'Rob'
Jul 31,2020
0 people found
this helpful
Having used Connells to buy/sell properties in the past and needing to find a new letting agent following a very poor performance by a previous agent we approached Connells to see if there was a compatible working relationship to be had. We are a ...
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“Connells vs competition...”

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Jul 24,2020
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Macauley
By: 'Firat'
Jul 24,2020
0 people found
this helpful
Property was on the market with a different estate agent for close to 2 months with little success, approached Connells, Richard was adamant he could let the property out in a quicker time frame. 3-4 weeks later the property is no longer vacant. Fees are more ...
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By: Richard Baker
Jul 25, 2020
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Hi Firat, Thank you for trusting us with your property we are very much looking forward to forming a long-standing relationship with you. ...

“Very professional, both Beth and Luke were ve......”

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Jul 23,2020
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Beth
By: 'andrew'
Jul 23,2020
0 people found
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Very professional, both Beth and Luke were very easy to deal with and I was able to contact them any time I needed, which was not the case with other agents I used. They helped make a move which might of been difficult very easy ...
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“ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR......”

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Jul 21,2020
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Rachel
By: 'christine'
Jul 21,2020
3 people found
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!! AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK! Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go ...
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“Joe at the Dudley branch really helped myself......”

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Jul 17,2020
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Joe
By: 'Nicole'
Jul 17,2020
0 people found
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Joe at the Dudley branch really helped myself and my sister when it came to securing a property he literally went above and beyond to ensure the process was as smooth and as quick as possible for us. Due to our difficult circumstances joe was ...
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“We are family Sefedini and we been with Conne......”

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Jul 15,2020
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By: 'Besnik'
Jul 15,2020
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We are family Sefedini and we been with Connells Estate agents in Hemel Hempstead since 2014. Best Agents we ever had. Friendly people to work with always happy and quick to sort out any issues at home never let us down. Fair play Connells and thanks ...
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“Zoe was extremely helpful and showed me prope......”

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Jul 14,2020
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By: 'Hejab'
Jul 14,2020
0 people found
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Zoe was extremely helpful and showed me properties which were only suitable to my needs which was good because that meant we didn't wasted any time. When I had questions she responded very quickly and resolved any queries that I had....
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“I find Zoe Wannerton to be very helpful and v......”

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Jul 14,2020
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By: 'Carmel'
Jul 14,2020
0 people found
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I find Zoe Wannerton to be very helpful and very knowledgable . She’s very efficient and if she doesn’t know something straight away , she makes a point of finding out and letting you know!...
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“This company was managing our flat in Cotham ......”

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Jul 12,2020
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By: 'Adrian'
Jul 12,2020
0 people found
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This company was managing our flat in Cotham Bristol. Our last tenants moved out in early September 2019 due to extensive issues with rising damp. After the tenants moved out and an inspection was carried out the property was in a deplorable state. Since that time ...
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By: Rashmi Bhatt
Feb 09, 2022
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We were promised a premium service and coerced into signing a contract, which we later found out had a tie-in period of 6 months. The smooth talking agent made it look like that signing the contract was a mere formality as the house will be sold in couple of weeks, if not days. The ad on Rightmove had wrong information about our house and was awfully written. The agents never responded to our emails and only talked to us when we called them. We were not provided the copies of the contract or EPC ...

“find a tenant...”

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Jul 10,2020
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Joe
By: 'Graham'
Jul 10,2020
0 people found
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Joe at the dudley branch found me tenants in double quick time for 2 properties he was professional and courteous and a pleasure to deal with...
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“Leigh was so very helpful in advising us abou......”

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Jul 02,2020
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Leigh
By: 'tony'
Jul 02,2020
0 people found
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Leigh was so very helpful in advising us about raising a mortgage against our existing property. He could not have been more helpful and we had very little to do other than sign the paperwork that Leigh organised for us. I would not hesitate to ...
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“Fantastic service throughout, even with lockdown!...”

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Jun 30,2020
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Brandon,
By: 'Minesh'
Jun 30,2020
0 people found
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Brandon, George & Adam were all very helpful and were professional throughout our sale process. A great credit to the Connells Estate Agency and thank you again guys for your hard work!...
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“I'm a Landlord and I approached a well know a......”

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Jun 30,2020
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ben
By: 'Beatrice'
Jun 30,2020
0 people found
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I'm a Landlord and I approached a well know agent at Luton to let my property, they had the property for more than 7weeks without feedback or interest . I approached Connells Luton and they had the property for less than 3 weeks. Connells had a few ...
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“Awful - didn't turn up for a viewing, phoned ......”

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Jun 26,2020
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Zoe
By: 'Hugh'
Jun 26,2020
1 people found
this helpful
Awful - didn't turn up for a viewing, phoned them, they said there should be someone there, waited and then left. No one from Connells showed up and it was 3 days later before they called to say 'sorry we missed you, would you like to ...
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“I am very much unhappy with letting team . af......”

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Jun 23,2020
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By: 'HIROK'
Jun 23,2020
1 people found
this helpful
I am very much unhappy with letting team . after very well satisfied (without any issue) handover to landlord, connells still holding my deposit in this pandemic time where i need my deposit money urgently . i contacted with them few time by phone and email but ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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