0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
We are an independent firm of estate agents handling residential sales & lettings, as well as property management, traversing North/North-West London and into Hertfordshire. With over 50 years successful industry experience you can be sure that, whether you are a seller, landlord, buyer or tenant, you will be dealt with in ...
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We are an independent firm of estate agents handling residential sales & lettings, as well as property management, traversing North/North-West London and into Hertfordshire. With over 50 years successful industry experience you can be sure that, whether you are a seller, landlord, buyer or tenant, you will be dealt with in an expert and professional manner.
Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- N20
- HA8
- EN5
- HA7
- EN4
- N3
- N12
Address
1328 High Road,
Whetstone,London
Greater London
N20 9HJ
020 3903 6660
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Review agent to reveal rankings
Latest Properties
No Properties
Landlord Fees
Let only service
7.2% (inc. VAT), On Completion (Fees are negotiable) Last updated on 19/11/2020, 5:31 PM by Ann Marie Rowland - Lettings ManagerTenant Management Service
3.6% (inc. VAT), On Completion (Fees are negotiable) Last updated on 19/11/2020, 5:38 PM by Ann Marie Rowland - Lettings ManagerVendor Fees
Overall Fees
1% (inc. VAT), On Completion (Fees are not negotiable) Last updated on 19/11/2020, 5:29 PM by Mark Newton - Branch ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We hope that you are completely satisfied with the service you receive from Compass Residential. However, we are fully aware that in any business things can sometimes go wrong.
We have an established in-house complaints procedure in which we will endeavour to satisfactorily resolve any complaint or dispute you may have with us or our service.
Should you be unhappy with any aspect of our service, you should in the first instance, bring the matter to the attention of the manager of the branch or department with which you are dealing. They will respond as quickly as possible (at the most within 15 days of receipt of the complaint).
The vast majority of complaints or concerns are dealt with in an amicable and satisfactory manner at branch level. If the response you receive from the Branch or Head of Department is not satisfactory you should notify us and the matter will be escalated to the relevant Director overseeing the Branch or Department. They will make a separate review and reply as quickly as possible (at the most within 15 days of receipt).
Should you remain unsatisfied you should contact our Head of Compliance:
Marc Gershon (Director).
Kinetic Business Centre, Theobald Street, Borehamwood, Hertfordshire, WD6 4PJ
Email: [email protected]
Your complaint must be put in writing. At this point, it would be helpful if you can outline the resolution you are seeking. We will acknowledge receipt within 3 working days. We will investigate the matter and make a separate and detached review of the complaint. You will receive a full response (or an explanation if the response will take longer) within 15 days.
Should this fail to resolve the matter you can refer your complaint to:
The Property Ombudsman (TPO) Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Tel: 01722 333306. www.tpos.co.uk
The TPO will provide an impartial review of the complaint. Their service is free of charge. They are only able to consider complaints that have gone through our internal procedures.
Last updated at 3:10 PM 17/08/2021 by Mark Newton
We have an established in-house complaints procedure in which we will endeavour to satisfactorily resolve any complaint or dispute you may have with us or our service.
Should you be unhappy with any aspect of our service, you should in the first instance, bring the matter to the attention of the manager of the branch or department with which you are dealing. They will respond as quickly as possible (at the most within 15 days of receipt of the complaint).
The vast majority of complaints or concerns are dealt with in an amicable and satisfactory manner at branch level. If the response you receive from the Branch or Head of Department is not satisfactory you should notify us and the matter will be escalated to the relevant Director overseeing the Branch or Department. They will make a separate review and reply as quickly as possible (at the most within 15 days of receipt).
Should you remain unsatisfied you should contact our Head of Compliance:
Marc Gershon (Director).
Kinetic Business Centre, Theobald Street, Borehamwood, Hertfordshire, WD6 4PJ
Email: [email protected]
Your complaint must be put in writing. At this point, it would be helpful if you can outline the resolution you are seeking. We will acknowledge receipt within 3 working days. We will investigate the matter and make a separate and detached review of the complaint. You will receive a full response (or an explanation if the response will take longer) within 15 days.
Should this fail to resolve the matter you can refer your complaint to:
The Property Ombudsman (TPO) Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Tel: 01722 333306. www.tpos.co.uk
The TPO will provide an impartial review of the complaint. Their service is free of charge. They are only able to consider complaints that have gone through our internal procedures.
