100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Coapt. We’re Brighton-based property experts specialising in student accommodation, buy-to-let investments and property sales. Our friendly and experienced team are experts at matching the right tenants or buyers to the right homes. All our staff achieve NFOPP (National Federation of Property Professionals) recognized qualifications, so we’re ...
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Welcome to Coapt. We’re Brighton-based property experts specialising in student accommodation, buy-to-let investments and property sales. Our friendly and experienced team are experts at matching the right tenants or buyers to the right homes.
All our staff achieve NFOPP (National Federation of Property Professionals) recognized qualifications, so we’re primed to give the best possible advice. Our links with the Property Ombudsman (TPO), UKALA, the National Landlords Association (NLA) and various publications ensure we keep our clients updated and informed.
Our personal experiences as landlords, investors, vendors and tenants means we know exactly what our customers want.
All our staff achieve NFOPP (National Federation of Property Professionals) recognized qualifications, so we’re primed to give the best possible advice. Our links with the Property Ombudsman (TPO), UKALA, the National Landlords Association (NLA) and various publications ensure we keep our clients updated and informed.
Our personal experiences as landlords, investors, vendors and tenants means we know exactly what our customers want.
Latest Reviews
View all Reviews 135
7th Oct 2023
reviewed by 'Andy'
2nd Oct 2023
reviewed by 'Giles Naylor'
7th Aug 2023
reviewed by 'Eliza McLaughlin'
27th Jul 2023
reviewed by 'dgd'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £330,000 | £355,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 68 | 2 | 24 | 30 | 2 | 0 | 3 | 0 | 3 | 3 |
Areas covered
- BN1
- BN2
- BN3
- BN4
Address
108a Lewes Road
Brighton
Brighton and Hove
BN2 4AE
01273 645797
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Mar 13,2019
Mar 13,2019
5
people found
this helpful
this helpful
I try to act as a guarantor for my sons student rent. They require quite some detail and seriously confidential information to be submitted to them , asking them about data confidentiality I got the following statement out of them :
âConfidentiality
We are unable to guarantee ...
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Apr 16, 2019
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Hello, I am sorry to read you have been unhappy with the process involved to act as a guarantor. I am sure you understand in order to protect all parties we need to carry out identity and circumstantial checks. I can assure you we work within the boundaries of best practice to secure your personal data and we are fully compliant with data protection legislation. We do of course take all security seriously , our full privacy policy can be viewed here https://www.coapt.co.uk/legal/ ...
Mar 07,2019
Mar 07,2019
0
people found
this helpful
this helpful
We have been using Coapt and specifically Wesley Cunningham to help find new tenants for our student properties for the last couple of years. We have always found him to be extremely knowledgeable, helpful and professional in our dealings with him. His advice and recommendations ...
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Jan 11,2019
Jan 11,2019
6
people found
this helpful
this helpful
Anyone who is a student knows to be very friggin careful before going near these people. They changed their name from the infamous MTM recently to 'coapt' because even they admitted they had such a dire reputation. They obviously think students are stupid to fall ...
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Comment on agent fees
Absolute rip off. I calculated over a year I paid over £490 in various fees and charges. There were six of us..... £3k in their pocket
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Oct 05, 2022
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i totally agree. I tried to write a review but didnt get it posted. I guess they dont want more negative comments! Useless company which is basically stealing from students! ...
Oct 26,2018
Oct 26,2018
3
people found
this helpful
this helpful
Is the worst experience I have never had in my life.
The people working them should ask themselves if they would like to be treated so. Before going to bed I hope your house has been cleaned professionally, in the way YOU understand it.
Do ...
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Attachments
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Jul 24,2018
Jul 24,2018
1
people found
this helpful
this helpful
I take great pleasure in sending my thanks and gratitude to all the team at Coapt. We rented a beautiful property in a lovely part of Brighton from Coapt some 3 years ago. I contacted the guys in April 2015 after a complex former landlord fiasco and ...
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Comment on agent fees
The agents fees are reasonable, which are clearly outlined in the pack made available.
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Jul 07,2018
Jul 07,2018
4
people found
this helpful
this helpful
This agency will lie to you so that they can cover up for rogue landlords who take months to make necessary repairs. We were expected to live without a sink, laundry machine, cooker or an openable window for months on end. Even after being told ...
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Oct 30,2017
Oct 30,2017
0
people found
this helpful
this helpful
Letting a property is a delicate balancing act: staff need to know the business inside out and the agent needs excellent systems. MTM has both: not just for run of the mill things like contracts and deposits and knowing the rules but also: ensuring conflicts ...
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Comment on agent fees
Value for money;
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Oct 20,2017
Oct 20,2017
0
people found
this helpful
this helpful
What a lovely young man! At a time that was very stressful for us, he explained everything fully and completely, followed up by emailed paperwork confirming all the details as promised, making the whole process so easy and straightforward. Since then the whole team at ...
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Comment on agent fees
good
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Oct 04,2017
Oct 04,2017
0
people found
this helpful
this helpful
i have found MTM's service for landlords outstanding - friendly, helpful, great service, and with good contractors who charge a fair rate. Sydney, Rachel and Gemma are great people to work with, and I thoroughly recommend them....
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Oct 03,2017
Oct 03,2017
0
people found
this helpful
this helpful
After having great difficulties with another letting agent in Brighton I transferred my property to MTM under the management of Syd, Rachel and Gemma and I cannot praise them enough. They are highly personable, easy to contact and have good contractors that charge a fair ...
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Comment on agent fees
Fair
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Oct 03,2017
Oct 03,2017
0
people found
this helpful
this helpful
The first Letting Agent I've found that I respect and trust. From the top down they are people who work hard with very high standards. I feel my properties are well looked after and I have confidence in their contractors. Rachel and Gemma have been ...
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Comment on agent fees
Average - good considering the time they put into the work.
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Sep 29,2017
Sep 29,2017
0
people found
this helpful
this helpful
Daniel Taylor was extremely helpful and straightforward, he provided an excellent service, going above and beyond what is expected, in helping us move into an amazing home. Would definitely recommend him....
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Comment on agent fees
Average
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Yes
Aug 30,2017
Aug 30,2017
0
people found
this helpful
this helpful
MTM have helped us manage our student houses for a while now and we are very happy with them. The team in Lewes Rd and most recently Charlotte , Wes and Sephy have always gone out of their way to help us out....
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Aug 22,2017
Aug 22,2017
0
people found
this helpful
this helpful
I first met Sydney Wilson from MTM Lettings when two other estate agent's had not managed to rise to the challenge of renting my property out. Sydney came across very professional the first time I met him and was extremely confident that he could meet ...
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Jul 21,2017
Jul 21,2017
0
people found
this helpful
this helpful
I would like to thank Gavin and Adam from Mtm property services for the smooth transition into our new home from start to finish.
I would recommend Mtm to anyone that is looking for a professional friendly team to assist in what is a very ...
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Comment on agent fees
Good
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Yes
Jul 17,2017
Jul 17,2017
0
people found
this helpful
this helpful
MTM were amazing with helping my find my property. They were professional at all times and flexible with viewing times etc! They were very reassuring and helpful. Sydney was lovely and made me feel at ease when showing me round the property. Gemma and Rachel ...
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Comment on agent fees
N/A
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Jul 14,2017
Jul 14,2017
0
people found
this helpful
this helpful
Gavin and Alicia have been managing my properties for over 5 years now, and I am always amazed by their efficient and friendly approach. They are proactive, thorough and completely reliable - allowing me to take a step back and relax knowing its all in good ...
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Comment on agent fees
Competitively priced, and the service MTM provides is very good value
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Jul 12,2017
Jul 12,2017
0
people found
this helpful
this helpful
I have had 3 properties in Brighton managed by MTM almost from the point that the business was started by Toby Hamilton circa 2005. It has been a good relationship and I really can't recommend them enough. Even when we have had the odd issue, they have ...
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Comment on agent fees
You get what you pay for. Cheapest isn't best.
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Jul 12,2017
Jul 12,2017
0
people found
this helpful
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I've used MTM for a few years to manage 2 properties, and have nothing but praise for them . I usually deal with the ultra efficient Gemma, along with Syd and Rachel. Between them I have always had emails and phone calls replied to promptly, queries dealt ...
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Comment on agent fees
Average or maybe slightly below.
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Jul 11,2017
Jul 11,2017
0
people found
this helpful
this helpful
Me and my wife have used MTM Property Services as our sole agents for our property for 10 years now. When Gavin joined the team he introduced himself to us and became our main contact and I can honestly say that we have become not only ...
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Comment on agent fees
Very reasonable considering the level of service.
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Jul 12, 2017
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Hi Nick and Tabitha,
Thank you so much for for taking the time to write such a great review, thank you for your kind words. We have loved working with you as clients and are pleased to hear Gavin and Alicia have been looking after you and you are happy with the service you have received. As always, you know where we are if you need anything! Many thanks, The MTM Team ...
Jul 10,2017
Jul 10,2017
0
people found
this helpful
this helpful
Having been with this agent for several years, I can confidently say that they are friendly, informative and genuine. I recommend them to anyone - in particular Gavin and Alicia for trustworthy advice and excellent service....
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Comment on agent fees
Very fair
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Jul 11, 2017
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Hi Dominic, Thanks for your lovely review! We are so pleased to hear you are being looked after by your property managers Gavin and Alicia. As always, if you need anything at all, just ask - we all hope to see you soon! ...
Jun 30,2017
Jun 30,2017
0
people found
this helpful
this helpful
I am a tenant with a family. Charlotte was highly professional. She always seemed on the ball and new the properties, tenants and landlords. Her calm polite and friendly manner was what I needed during the stressful time of trying to rent a home in ...
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Comment on agent fees
They not as bad as some. The law needs to be changed to support tenants more.
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Jul 03, 2017
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Hi Jen, Thanks for writing us a lovely review! We are pleased to hear Charlotte has looked after you. As always, if you need anything please just ask. Thanks once again, MTM ...
Jun 30,2017
Jun 30,2017
0
people found
this helpful
this helpful
My grateful thanks to Wes Cunningham, Charlotte Rogers and Gavin Kerruish from MTM. I rent a flat through MTM property services, I am happy with their Service, very efficient, friendly, professional and really pay attention to details. Highly recommend their service.Excellent service, couldn't ask ...
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Comment on agent fees
Good
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Jul 03, 2017
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Hi Stefano, we really appreciate you taking the time to write a review, thank you for your kind words. We are pleased to hear you are a satisfied tenant. Let us know if you need anything, many thanks! MTM ...
Jun 29,2017
Jun 29,2017
0
people found
this helpful
this helpful
MTM is a really good property agency, especially their staff Syd, he is a smart and handsome boy, help us a lot on finding the properties for our students. He is also very enthusiasm. We like this agency....
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Jun 29, 2017
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Hi Charlene, thank you so much for taking the time to write a review, we are so pleased to read you are happy with our service and Syd is looking after you. Looking forward to another great year working together! As always, if you need anything please do not hesitate to ask. Many thanks, MTM ...
Jun 19,2017
Jun 19,2017
0
people found
this helpful
this helpful
MTM have managed my three student houses since 2013, and I am 100% happy with their service. Charlotte Rogers, Wes Cunningham and Sephy Rose are all responsive, helpful and super-efficient. Nothing is too much trouble for this team, and I will happily recommend them and MTM to ...
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Comment on agent fees
Very reasonable
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Jun 07,2017
Jun 07,2017
1
people found
this helpful
this helpful
Horrible costumer service, the agency does not care about the well being of tenants at all... The carpet and the surfaces near the boiler have been permanently stained yet the landlord is refusing to clean the surfaces. I am completely disappointed by the service of ...
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Comment on agent fees
Bad
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Jun 07, 2017
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I'm the managing director of MTM and I'm sorry to hear your not happy with the service you have received on this occasion, I'd be happy to discuss this with you if you want to call our office. Sometimes as agents we're restricted by the landlord in the actions we can take but i would like to investigate you situation to see if there is anything we can do to help you. ...
May 23,2017
May 23,2017
0
people found
this helpful
this helpful
Gemma has looked after my property (and me) for maybe 8 years now, it was my first venture into using an agency, and Gemma made the transition very smooth....
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Comment on agent fees
good!
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Jun 16, 2017
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Hi Nick, thanks so much for your feedback, were glad that Gemma is looking after you well, well pass your comments on. ...
Apr 11,2017
Apr 11,2017
1
people found
this helpful
this helpful
I am in Brighton and am very happy with the service I have received from MTM and most recently Wes, Charlotte and Sephy....
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Comment on agent fees
Good
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Jun 16, 2017
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Hi James, Thank you for taking the time to leave us feedback, were glad that youre happy with the service you receive. ...
Aug 11,2016
Aug 11,2016
1
people found
this helpful
this helpful
I have been using MTM for about five years. They provide an invaluable service and backup. They are a friendly and helpful bunch that know their markets. I would not hesitate in recommending them. Helen Pope and Charlotte Rogers have been very helpful and go ...
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Comment on agent fees
Always found them to be reasonable and worth the money.
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Oct 24, 2016
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Hi Paula,
Thank you so much for taking the time to write a review. We are pleased to hear that you are happy with our service and would recommend us! Thanks again and as always, if you need anything please do not hesitate to contact us.
MTM ...
Jul 19,2016
Jul 19,2016
1
people found
this helpful
this helpful
I have let various houses through MTM during the past 10 years, initially getting them to find tenants while I managed the properties myself and eventually handing over all the letting and maintenance to them. I currently have two four-bedroom student houses which are managed by ...
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Comment on agent fees
I have used cheaper agents and got poorer service. You get what you pay for.
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Jul 20, 2016
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We are delighted to read your review and so pleased you have been happy with all areas of our service. We would like to thank you for your continued business over the years. Feel free to contact us if you need anything at all. ...
Charlotte
(16)
Gavin
(14)
Gemma
(12)
Adam
(8)
Kayleigh
(8)
Syd
(7)
Alicia
(5)
Wesley
(3)
Toby
(3)
Rachel
(2)
Emma
(2)
Stuart
(2)
Grace
(1)
Jennifer
(1)
Koz
(1)
Leon
(0)
Matt
(0)
Alessandra
(0)
Alex
(0)
David
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:30 PM 13/12/2017 by Dan Taylor
