What agent could do to change your mind?

‚£600 marketing fee including vat - too high We asked them to reduce fee as unhappy with overall service and was basically advised photos/video were to a high standard Think they are missing the point - photos and videos don't just sell houses - High level of experienced trained staff sell houses

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What agent could do to change your mind?

Acted professionally and not lied to me.

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What agent could do to change your mind?

Deposit and rent as standard. Check out fees ludicrous and unfounded.

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What agent could do to change your mind?

Return phone calls. Stop blaming someone else. Stop telling people what they want to hear. Clean properties to an actual standard - how about a lock of paint when the place clearly hasn't been done up since the place was built. Overall just have better customer services!

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What agent could do to change your mind?

Not have been late to every viewing I have ever done with Clyde properties.

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What agent could do to change your mind?

Would not use again. The whole experience was disappointing. Too many things to improve.

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What agent could do to change your mind?

Prompt response to requests and being polite.

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What agent could do to change your mind?

They could have told us the letting and viewing process to give us a chance to get to the office first. They could have been open to negotiations which makes good business sense.

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What agent could do to change your mind?

They could of came up with other options or even spoke to the person that owns the flat, they don't really care do they.

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What agent could do to change your mind?

Service could be improved by a single point of contact and informing (simply via email) when that contact changes. Getting 3 quotes for all repairs to allow a price comparison to be made rather than simply instructing repairs and only informing what the cost will be after the tradesmen have completed. Never before have I had to pay for a tradesmen to "diagnose" a problem, in my personal experience this should be free.

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What agent could do to change your mind?

They are not interested . Once they have you locked into the lease they could not give a monkey's !!

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What agent could do to change your mind?

Concern there appeared to be lack of transparency regarding ‚£34,585 factor fee for essential structural work. We were told they don't need to mention this as solicitor when doing the conveyancing should ring factor and find out, then tell perspective buyer. When an offer was put in for second time ‚£15K above asking price, told seller had paid ‚£162K and was looking for that. Third offer of ‚£162,600 and ‚£164,100 ( later with furniture) told no, seller wants ‚£170K which is on home report. NB home report does not have known factor works identified. Factors have two estimates and one letter already sent out to people in block but no response. All other flats have tenants, only flat being sold has owner. Concern is lack of openness and that a buyer could be stung if unaware of fee for structural work and no one else in block resPonding to requests for work to go ahead. Asked by Lisa if I knew Scottish system as I should look at home report regarding price. Why then ask ‚£25K less and not make clear current outstanding essential repairs with large cost attached? Felt disappointed as though we could have had a much better experience regardless of outcome.

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