1 Star Review
Oct 20,2023
By:
'Ines'
Oct 20,2023
Branch: London, Albion House, 23 Albion Street
Services: Lettings (as a Tenant)
Rent PCM: £3000
Would you recommend?: No
Postcode: W1U
Branch: London, Albion House, 23 Albion Street
Lettings (as a Tenant)
Rent PCM: £3000
Postcode: W1U
0
people found
this helpful
Just 2 days before my scheduled move-in date, I received a call informing me that the current tenants were refusing to vacate the property, making it impossible for me to move in, despite having paid the deposit and six months' rent in advance. Furthermore, I was ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Tower Bridge Branch - Worst Experience of my 10 years living in London...”
1 Star Review
Jul 06,2022
By:
'Ryan Johnstone'
Jul 06,2022
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £3000
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £3000
Postcode: SE1
1
people found
this helpful
DO NOT USE AT ALL COSTS! This is about Tower Bridge Cluttons - I have no idea who's running the branch but it's nothing short of a shit show. By far the worst property management service I've ever used or dealt with (and I've worked ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Cluttons stands for everything that is wrong ......”
1 Star Review
Apr 14,2022
By:
'AGV'
Apr 14,2022
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Landlord)
Rent PCM: £3000
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Landlord)
Rent PCM: £3000
Postcode: SE1
0
people found
this helpful
Cluttons stands for everything that is wrong with property lettings / management agencies today. Extremely sub-standard service for property maintenance. They take steep commissions on repairs for your flat (please be aware that some other big agents do this as well), which is a massive conflict ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,...”
1 Star Review
Jan 05,2022
By:
'n/a'
Jan 05,2022
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: No
Postcode: SW3
Branch: London, 73 Sloane Avenue
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: SW3
0
people found
this helpful
I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,
When we looked at the flat they were very pushy and said we had ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“We were promised by Lucy that all works on ou......”
1 Star Review
Sep 14,2021
By:
'Katie'
Sep 14,2021
Branch: London, 125 Northcote Road
Services: Lettings (as a Tenant)
Rent PCM: £4000
Would you recommend?: No
Postcode: NW3
Branch: London, 125 Northcote Road
Lettings (as a Tenant)
Rent PCM: £4000
Postcode: NW3
0
people found
this helpful
We were promised by Lucy that all works on our rental property were done. Turned up on my move in date to find nothing had been done and the place was absolutely filthy. Obviously we haven’t moved in and have had to incur numerous ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Terrible, unprofessional people.Had two flat......”
1 Star Review
Jun 23,2021
By:
'dagnija'
Jun 23,2021
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1W
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Postcode: E1W
0
people found
this helpful
Terrible, unprofessional people.
Had two flat viewing booked, no one showed up and when I called flats where apparently already gone. Waisted my time for nothing....
read full review
0
people found
this helpful
Was this helpful?
Yes
“They secretly put a check-out fee into tenanc......”
1 Star Review
Apr 26,2021
By:
'Ben'
Apr 26,2021
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW12
Branch: London, 73 Sloane Avenue
Lettings (as a Tenant)
Postcode: SW12
0
people found
this helpful
They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Avoid, avoid, avoid....”
1 Star Review
Apr 26,2021
By:
'Jack'
Apr 26,2021
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £2513
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £2513
Postcode: SE1
1
people found
this helpful
Avoid, avoid, avoid. The people that take your money are great - charming, helpful, great communication. As soon as you're in, it's a different picture. We moved into a dirty flat (around Christmas) so cleaned it ourselves. We noted the condition and, a year and ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Piece of shit company, bunch of idiots...”
1 Star Review
Apr 15,2021
By:
'ch3RRy'
Apr 15,2021
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW11
Branch: London, 73 Sloane Avenue
Lettings (as a Tenant)
Postcode: SW11
0
people found
this helpful
What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I’ve given one star because that’s minimum yo......”
1 Star Review
Sep 24,2020
By:
'Alexandra'
Sep 24,2020
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW15
Branch: London, 73 Sloane Avenue
Lettings (as a Tenant)
Postcode: SW15
0
people found
this helpful
I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“AVOID. Its just not worth it....”
1 Star Review
Jul 15,2020
By:
'Zoe'
Jul 15,2020
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Rent PCM: £1750
Would you recommend?: No
Postcode: N5
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Rent PCM: £1750
Postcode: N5
1
people found
this helpful
AVOID. Its just not worth it. They nearly went bust a couple years ago - with service like this, I imagine they will do soon. Terrible experience as a departing tenant - rude, supercilious emails from some keyboard warrior trying to blame everyone else for ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Avoid at all costs. Truly terrible renting ex......”
1 Star Review
Jun 25,2020
By:
'Disappointed'
Jun 25,2020
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Postcode: SE1
0
people found
this helpful
Avoid at all costs. Truly terrible renting experience. Please look elsewhere and if you absolutely have to use Cluttons, please look after yourself and your family by carefully reading through the contract, knowing your rights as a tenant, and don't be afraid to challenge them ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Took more than 7 weeks to refund my rental de......”
1 Star Review
Jun 05,2020
By:
'Nigel'
Jun 05,2020
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £2250
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £2250
Postcode: SE1
0
people found
this helpful
Took more than 7 weeks to refund my rental deposit, 4 e-mails and the same number of voicemails simply ignored.
E-mailed managing partner who obviously got it sorted out but no response from him either that was 4 weeks ago.
The office suggested Covid-19 was to blame - ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“They are so freaking terrible, charged me 300......”
1 Star Review
Nov 03,2019
By:
'chris'
Nov 03,2019
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW3
Branch: London, 73 Sloane Avenue
Lettings (as a Tenant)
Postcode: SW3
1
people found
this helpful
They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Avoid buying or renting from Cluttons!!...”
1 Star Review
Sep 12,2019
By:
'Noelle'
Sep 12,2019
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Postcode: SE1
2
people found
this helpful
Avoid buying or renting from Cluttons at all means!! They will try to sell you or make you rent a flat at any cost even if it involves lying to the buyer/renter. If any complaints, they prefer to blame the buyer/renter rather than ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Helpful and surprisingly helpful...”
5 Star Review
May 31,2019
By:
'MatthewL'
May 31,2019
Branch: Oxford, 13 Beaumont Street
Services: They manage our estate
Sold price: £650000
Would you recommend?: Yes
Postcode: OX4
Branch: Oxford, 13 Beaumont Street
They manage our estate
Sold price: £650000
Postcode: OX4
1
people found
this helpful
All the members of staff I dealt with were very helpful and guided my through the process. They kept an eye out for our interests and provided updates on a regular basis....
read full review
Comment on agent fees
Reasonable fees, they charge the market rate
1
people found
this helpful
Was this helpful?
Yes
“The worst service ever!!!! Non-responsive at the end of the ......”
1 Star Review
Oct 19,2017
By:
'AJ'
Oct 19,2017
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW46
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Postcode: SW46
5
people found
this helpful
The worst service ever!!!! Non-responsive at the end of the contract, only if they need something! Huge problems with returning our deposit wanted to charge us £700 for no reason! We were waiting over one month just to find out the amount they want to charge ...
read full review
5
people found
this helpful
Was this helpful?
Yes
“I would like to thank all the staff and in ......”
5 Star Review
Apr 25,2017
By:
'John'
Apr 25,2017
Branch: London, 6 Camden Walk
Services: Sales (as a Vendor)
Sold price: £1505000
Would you recommend?: Yes
Postcode: N51
Branch: London, 6 Camden Walk
Sales (as a Vendor)
Sold price: £1505000
Postcode: N51
0
people found
this helpful
I would like to thank all the staff and in particular Tim King and Michael Henry who did a brilliant job and worked tirelessly to sell my house in Islington.There were a few problems with Brexit and buyers pulling out at the last minute ...
read full review
Comment on agent fees
SUPER
0
people found
this helpful
Was this helpful?
Yes
“I was very impressed with Tim and Michael at Cluttons ......”
4 Star Review
Nov 02,2016
By:
'Mark'
Nov 02,2016
Branch: London, 6 Camden Walk
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: N1
Branch: London, 6 Camden Walk
Sales (as a Vendor)
Postcode: N1
0
people found
this helpful
I was very impressed with Tim and Michael at Cluttons and would recommend them as a selling agent to someone looking to market their property in and around the Angel/N1 area. Despite sadly not managing to find us a buyer this time they did ...
read full review
Comment on agent fees
Fees were fair (x% plus VAT, no sale no fee), not the cheapest but I believe you need enough of an incentive for the agent to fight your case and get a good price.
0
people found
this helpful
Was this helpful?
Yes
“Unfortunately very difficult to deal with. The 'Property Manager' was ......”
1 Star Review
Oct 12,2016
By:
'Rarely'
Oct 12,2016
Branch: London, Portman House2 Portman Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6
Branch: London, Portman House2 Portman Street
Lettings (as a Tenant)
Postcode: NW6
14
people found
this helpful
Unfortunately very difficult to deal with. The 'Property Manager' was unresponsive to emails throughout much of the year I was his tennant. He was always available through switchboard, which meant he was at his desk. This left me confused as to what he was doing ...
read full review
Comment on agent fees
Undeserved
14
people found
this helpful
Was this helpful?
Yes
“I have dealt with this office for a number of ......”
4 Star Review
May 17,2016
By:
'N.'
May 17,2016
Branch: London, 125 Northcote Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW11
Branch: London, 125 Northcote Road
Lettings (as a Landlord)
Postcode: SW11
0
people found
this helpful
I have dealt with this office for a number of years now regarding the rental and ongoing administration of a residential investment property I own in the area.
I am based overseas and have been satisfied with the level of attention I receive.
A recent ...
read full review
Comment on agent fees
They charge the industry average.
0
people found
this helpful
Was this helpful?
Yes
“Every experience we have had with this agency is negative. ......”
1 Star Review
Apr 05,2016
By:
'Nmk'
Apr 05,2016
Branch: London, 3 Wapping High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E1W
Branch: London, 3 Wapping High Street
Lettings (as a Tenant)
Postcode: E1W
11
people found
this helpful
Every experience we have had with this agency is negative. We were a tenant in a property for nearly a year without a fully executed lease because they made so many mistakes we never signed and they failed to follow up. They would turn up ...
read full review
What agent could do to change your mind?
Bad - considering the service and the follow ups I had to make as a tenant
Attached Filesnbsp;
Comment on agent fees
Bad - considering the service and the follow ups I had to make as a tenant
11
people found
this helpful
Was this helpful?
Yes
“I am a landlord who have used cluttons to find ......”
1 Star Review
Jan 29,2016
By:
'London'
Jan 29,2016
Branch: London, 3 Wapping High Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E14
Branch: London, 3 Wapping High Street
Lettings (as a Landlord)
Postcode: E14
12
people found
this helpful
I am a landlord who have used cluttons to find a tenant for the property and collect rent. Over this 1.5 year period I have experienced the following:
1. Regular late payment of rental income - no responses to calls and emails having to escalate numerous times ...
read full review
12
people found
this helpful
Was this helpful?
Yes
“Really disgusted with this agent , when employed made many promises ......”
1 Star Review
Dec 16,2015
By:
'Alan'
Dec 16,2015
Services: Lettings (Prospective customer)
Rent PCM: £5000
Would you recommend?: No
Postcode: RH
Lettings (Prospective customer)
Rent PCM: £5000
Postcode: RH
11
people found
this helpful
Really disgusted with this agent , when employed made many promises regarding managing and actioning issues, George Back failed on all accounts to meet any of these, in contravention to the contract we had , this will be reported to RICS as grosse incompetence and neglect. In ...
read full review
11
people found
this helpful
Was this helpful?
Yes
“great service although couldn't get through to them very often ......”
5 Star Review
Feb 06,2015
By:
'Peter1'
Feb 06,2015
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: N1
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Postcode: N1
0
people found
this helpful
great service although couldn't get through to them very often as the office is quite small. Would definitely use again as better than all the other local agents...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Avoid at all cost!This is by far the worst ......”
1 Star Review
Dec 16,2014
By:
'Angel1'
Dec 16,2014
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Rent PCM: £4000
Would you recommend?: No
Postcode: N1
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Rent PCM: £4000
Postcode: N1
23
people found
this helpful
Avoid at all cost!
This is by far the worst experience we have had with an agent.
We have both been renting in London and abroad for a long time and have been quite lucky to have mostly very good experience and responsive agents.
However ...
read full review
What agent could do to change your mind?
The agency needs to implement adequat procedures and training for their employees and adhere to industry best practice.
Attached Filesnbsp;
23
people found
this helpful
Was this helpful?
Yes
“Everyone I dealt with or spoke with at Cluttons was ......”
5 Star Review
Nov 05,2014
By:
'RJW'
Nov 05,2014
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £1733
Would you recommend?: Yes
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £1733
Postcode: SE1
0
people found
this helpful
Everyone I dealt with or spoke with at Cluttons was very nice and helpful, Sebastian showed us the flat and was very professional and informative. He kept us updated and arranged everything for us. All in all the process was stress free and a pleasure....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Cluttons are probably the best agents I have used in ......”
5 Star Review
Aug 31,2014
By:
'Max'
Aug 31,2014
Branch: London, 73 Sloane Avenue
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: London, 73 Sloane Avenue
Lettings (as a Landlord)
Postcode:
1
people found
this helpful
Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
the issue. ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Cluttons charged us so much money that was never mentioned. ......”
1 Star Review
Jul 30,2014
By:
'El'
Jul 30,2014
Branch: London, 6 Camden Walk
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: N1
Branch: London, 6 Camden Walk
Lettings (as a Tenant)
Rent PCM: £950
Postcode: N1
24
people found
this helpful
Cluttons charged us so much money that was never mentioned. There was a check out fee of £100, and wanted to keep £400 from the deposit for cleaning, without even getting our consent before. The flat was tiny, 30m sq, and clean!
They also had some really ...
read full review
Comment on agent fees
The agency was so expensive, and there were additional costs at the end!
24
people found
this helpful
Was this helpful?
Yes
“Since vacating our property we have been treated absolutely appallingly ......”
1 Star Review
Jul 22,2014
By:
'Angry'
Jul 22,2014
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £3300
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £3300
Postcode: SE1
29
people found
this helpful
Since vacating our property we have been treated absolutely appallingly by Cluttons. We did absolutely everything on the check-out list and even went further in terms of proffessional cleaning. The property was spotless... Cluttons then claim they need to withold one third of the deposit ...
read full review
29
people found
this helpful
Was this helpful?
Yes