Cleaver Property Management
3.4/5, 18 reviews
67% recommended



Property Features

We offer a full lettings package ranging from tenant find to full management, however, what we can also offer are a range of services outside of the letting process. We can compile an inventory for you, attend a check out or a check in, we can reference your tenants, we ... show more We offer a full lettings package ranging from tenant find to full management, however, what we can also offer are a range of services outside of the letting process. We can compile an inventory for you, attend a check out or a check in, we can reference your tenants, we could draw up your paperwork for your new tenants. Whatever your requirements we can cater

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 5 2 0 0 0 0 2 3
Areas covered
  • RG40
  • Berks
  • RG41
  • Slough
  • RG42
  • Maidenhead
  • RG12
  • RG6
  • RG5
  • RG4
  • RG2
  • RG1
  • RG10
Address

Keepers Cottage, Bearwood Road
 ,Wokingham
Berkshire
RG41 4SJ
08448014993

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
TPOS DPS
Latest Properties

No Properties

“Beware...”

Share on :
Aug 17,2023
Minithumbup
By: 'Disgruntled'
Aug 17,2023
1 people found
this helpful
Most defensive, unhelpful and unprofessional outfit I have ever had the misfortune to deal with...
read full review
Was this helpful? Yes

“This company is utterly useless and should no......”

Share on :
Sep 24,2022
Minithumbdown
By: 'D.'
Sep 24,2022
4 people found
this helpful
This company is utterly useless and should not exist if the market was functioning properly. They were supposed to manage our block of flats, but they pretty much do nothing except contracting an accountant to file the accounts every year. I cannot find a single ...
read full review
Was this helpful? Yes

“Awful company. Charges doubled, neglected blo......”

Share on :
Nov 17,2021
Minithumbdown
Cleaver
By: 'Peter Smith'
Nov 17,2021
2 people found
this helpful
Awful company. Charges doubled, neglected block, never return calls. I am getting the tenants together to replace them as our management company...
read full review
Was this helpful? Yes

“It was quite painful living under Cleaver Pro......”

Share on :
Jul 03,2021
Minithumbdown
By: 'ohareview'
Jul 03,2021
2 people found
this helpful
It was quite painful living under Cleaver Property Management. They didn't help out much and shunned a lot of responsibility. I felt intimidated by their use of force when they did act, yet most of the time requests went unanswered. Four registered thefts happened under ...
read full review
Was this helpful? Yes

“Run from this agency...”

Share on :
Oct 15,2019
Minithumbdown
By: 'Kat'
Oct 15,2019
3 people found
this helpful
This agency was managing the house I was renting and for two years they were pretty useless. When having issues with the house they would just drag things and take ages to resolve them (we had a hole in the kitchen ceiling for almost a ...
read full review
Was this helpful? Yes
By: Mark
Jul 11, 2020
View all comments (1)
Cleaver Property management really should be called Cleaver property MIS-management as they actually do anything. Examples, a leak coming from another flat into a neighbours flat. No action taken place, issue was reported 7 and half years ago. Crack at the back of a garage, it was filled with what you put around a bath to stop the water going in between the wall and the bath. Garage doors rotten. Dirty hall ways. Hall ways unpainted which is in breech of leasehold. Spending mon ...

“These people are gangsters they wrote to me stating that ......”

Share on :
Jun 19,2017
Minithumbdown
By: 'robin'
Jun 19,2017
6 people found
this helpful
These people are gangsters they wrote to me stating that they now manage my property and I owe them hundreds of pounds !!!! and are without consultation putting all fees up,be ware!!!!...
read full review
Comment on agent fees
bad
Was this helpful? Yes

“As a first time landlady it was really good to ......”

Share on :
Apr 16,2013
Minithumbup
Helen
By: 'Linda'
Apr 16,2013
0 people found
this helpful
As a first time landlady it was really good to have someone like Helen who could point me in the right direction and steer me through the process of finding a suitable tenant for my property. She was at pains all the way through to ...
read full review
Was this helpful? Yes

“This was my first venture into property lettings and Helen ......”

Share on :
Apr 11,2013
Minithumbup
Helen
By: 'Linda'
Apr 11,2013
0 people found
this helpful
This was my first venture into property lettings and Helen was fantastic at giving me great advice and looking after all my needs. She kept me update throughout the whole process and was at pains to find the right tenant for my property. I not ...
read full review
Was this helpful? Yes

“Great to deal with, not intrusive but always keen to ......”

Share on :
Mar 17,2013
Minithumbup
Helen
By: 'Johnson'
Mar 17,2013
0 people found
this helpful
Great to deal with, not intrusive but always keen to help in case of any issues. Very friendly and helpful, never had to wait any length of time for a reply at all. Would recommend to anyone looking for a place....
read full review
Was this helpful? Yes

“I have recently asked Helen from Cleaver Management Lettings, to ......”

Share on :
Mar 11,2013
Minithumbup
Helen
By: 'Sue'
Mar 11,2013
0 people found
this helpful
I have recently asked Helen from Cleaver Management Lettings, to fully manage the one bedroomed flat I own in Bracknell as I was very unhappy with my previous management agent Romans. I am extremely happy with the service Helen has provided so far and would ...
read full review
Was this helpful? Yes

“I have been dealing with Ms. Church exclusively while staying ......”

Share on :
Mar 05,2013
Minithumbup
Helen
By: 'E.B.'
Mar 05,2013
0 people found
this helpful
I have been dealing with Ms. Church exclusively while staying at the property. From the very start I was pleasantly surprised by how helpful she was both in advising on any issues I had related to the flat, and in resolving any problems ¢â‚¬â€œ be it ...
read full review
Was this helpful? Yes

“Excellent communication from the beginning and a very professional approach. ......”

Share on :
Feb 23,2013
Minithumbup
Helen
By: 'Ryan'
Feb 23,2013
0 people found
this helpful
Excellent communication from the beginning and a very professional approach. I found the whole letting process was taken care with ease without me having to do much work at all. I was unsure how the deposit scheme worked but Helen from Cleaver was only to ...
read full review
Was this helpful? Yes

“There could be a selfish reluctance to recommend someone who ......”

Share on :
Feb 21,2013
Minithumbup
Cleaver
By: 'Andrew'
Feb 21,2013
0 people found
this helpful
There could be a selfish reluctance to recommend someone who like Helen offers as service that by far exceeds any other agent I have encountered as a Landlord for some 20 years now. Helen is proactive, concise and faultless in all areas including communication, where so ...
read full review
Was this helpful? Yes

“my wife and myself have found Helen Church to be ......”

Share on :
Feb 20,2013
Minithumbup
Helen
By: 'sam'
Feb 20,2013
0 people found
this helpful
my wife and myself have found Helen Church to be absolutely fantistic at managing all aspects of the property we are in and with excellent communication .we would highly recommend her....
read full review
Was this helpful? Yes

“Professional from beggining to end.Put my cornerns and requirements ......”

Share on :
Feb 15,2013
Minithumbup
By: 'Jamie'
Feb 15,2013
0 people found
this helpful
Professional from beggining to end. Put my cornerns and requirements before anybody else. Explained every part of the letting process in terms I understood. Didn't push me until I was ready to go onto next level. Contactable night and day -...
read full review
Was this helpful? Yes

“Helen was very useful and helpful in aiding me and ......”

Share on :
Aug 20,2012
Minithumbup
Helen
By: 'Mike'
Aug 20,2012
0 people found
this helpful
Helen was very useful and helpful in aiding me and my fiancƒÂ©e recover our security deposit from a near unaccountable and unscrupulous landlady. We appreciate the effort Helen put in for us, and we thanks her for this, a friendly and courteous service....
read full review
Was this helpful? Yes

“After at least 3 years of incompetence this is a letter ......”

Share on :
May 19,2012
Minithumbdown
By: 'LimesParkResident'
May 19,2012
5 people found
this helpful
After at least 3 years of incompetence this is a letter sent to all residents in properties managed by Cleaver Property Management at Limes Park in Basingstoke this week: Dear Resident. I regret that I am unable to attend this evenings meeting as I am away ...
read full review
What agent could do to change your mind?
Cleaver have been truly horrific in every respect from general maintenance to running the developments management company.Nearly everything they have done they would have to do differently. To this day they keep on misleading us, this letter was given out at a meeting that we as residents had to organise, they said this letter had been sent in the post to all residents, 4 days later and none of us have recieved it in the post.
Attached Filesnbsp;
Was this helpful? Yes
By: CHCPL
May 24, 2012
View all comments (1)
Whilst I cannot comment on the disappointed resident, I would like to clarify this is not against the Letting side of the Company. ...

“Overall excellent service, very proactive sorting out problems before they ......”

Share on :
Jul 28,2011
Minithumbup
By: 'Concorded'
Jul 28,2011
1 people found
this helpful
Overall excellent service, very proactive sorting out problems before they happen. Friendly easy going and very helpful staff, will continue to use. Thanks for all your continued hard work !...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cleaver Property Lettings – Complaints Procedure
Cleaver Property Lettings is a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our Residential Lettings and Property Management customers. In order to ensure that your interests are safeguarded, we have put in place a complaints procedure, which we will follow in dealing with your complaint. Our aim is to handle any issues or concerns as quickly as possible, in order to achieve this we will, wherever we can, try and resolve your complaint at office level.
Stage One - Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager (Helen Church). Complaints must be made in writing and will be acknowledged within three working days. They will endeavour to resolve your complaint immediately, and no later than five working days of the first notification. We also recommend you either call 0844 801 4993 or email to [email protected] just to ensure your complaint has been received.
Stage Two – Cleaver Property Lettings Director
Should your complaint remain unresolved, then you can refer it on to the Director of Cleaver Property Lettings (Susan Cleaver and/or Martin Cleaver). We request that you send a written summary of your complaint to the Director within one month of receiving the Lettings Managers response. The Lettings Manager will provide you with the Directors full names and addresses. The Director will acknowledge your complaint within three working days of receipt of your letter and provide you with a written response within 15 working days.
They will undertake a review of your complaint, including how it's been handled to date, which may include further investigations into the background of your concerns. Then within 15 days from receipt of your letter, he/she will set out in writing to you, his/her findings and recommendations as a "final view" on how he/she believes your complaint can be resolved.
Stage 4 - The Property Ombudsman
After you have received a response from the Director and if you are not satisfied with his proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Director's final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 10:25 AM 14/04/2015 by Helen Church

Awards won by Cleaver Property Management

Regional Awards won by Cleaver Property Management

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home