C James & Co
4.7/5, 207 reviews
95% recommended
100% sales valuation accuracy
98% sales fee satisfaction
81% lettings valuation accuracy
98% lettings fee satisfaction
C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency. show more C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency.
C James & Co | London Estate Agents

Latest Reviews

 View all Reviews 207
Featured Review
a
reviewed by 'Bhavini Patel'
“I have worked with many agents but Ali went above and beyond for me to help the sale of this ......”
Featured Review
a
reviewed by 'Maz'
“Brilliant agency with excellent customer service especially from Alistair. He has been great with communication and helping with all queries. ......”
21st Aug 2024
reviewed by 'Jessie'
“My sister and I bought our first property together through Stuart and his team. I have to say it was ......”
14th Aug 2024
reviewed by 'Alison'
“I am a landlady and have used CJames in Tooting as my managing agent for 30 years !! I have given CJames ......”
18th Mar 2024
reviewed by 'Lee Chandler'
“C James & Co was recommended to me and I wasn't disappointed, a great and friendly service all round. Stuart went ......”
26th Jan 2024
reviewed by 's'
“Stuart and Charles at C James were excellent, friendly and informative, found the right buyer and got me through the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £100,000 £1,025,000
Lettings 81% 98% £645 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
70 1 54 4 41 1 26 1 5 4
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:30 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS UKALA TPOS TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   202 to Rent   247
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Images & Videos
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C James & Co Branches (view all 3)
Colliers Wood London, SW19
Tooting London, SW17
Wimbledon, SW19
Featured Review
a

“Hands down best estate agents...”

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Oct 13,2022
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Alistair
By: 'Bhavini Patel'
Oct 13,2022
2 people found
this helpful
I have worked with many agents but Ali went above and beyond for me to help the sale of this property. So easy to work with and because I lived far away from the property, he did a lot of running around (literally) to the ...
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Featured Review
a

“Brilliant agency with excellent customer serv......”

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Mar 27,2023
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Alistair
By: 'Maz'
Mar 27,2023
1 people found
this helpful
Brilliant agency with excellent customer service especially from Alistair. He has been great with communication and helping with all queries. I would highly recommend this company to others...
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“We are very glad we asked Stuarturray at C James ......”

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Aug 25,2016
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Stuart
By: 'Louise'
Aug 25,2016
3 people found
this helpful
We are very glad we asked Stuarturray at C James to act as our selling agent for a maisonette. Stuart was extremely helpful and knowledgeable on all aspects of conveyancing. His down to earth manner and good communication made the whole process less troublesome. I ...
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Comment on agent fees
Fees were reasonable for London area
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By: Stuart Murray
Aug 30, 2016
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Thank you, Louise for taking the time to write such a positive review. We are so pleased you would recommend us. ...

“Stuart was excellent in guiding us through the sale of ......”

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Jun 29,2016
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Stuart
By: 'Alex'
Jun 29,2016
5 people found
this helpful
Stuart was excellent in guiding us through the sale of our flat. Professional, courteous and always willing to go the extra mile to help guide us through the process. Always kept us informed of progress and would recommend to anyone!...
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Comment on agent fees
Good, straight forward and straight up!
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By: Stuart Murray
Apr 18, 2017
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Thanks, Alex for your review. It was a pleasure selling your property. Best regards, Stuart ...

“I decided to use C James along with 2 other larger ......”

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Jun 28,2016
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Myles
By: 'Louise'
Jun 28,2016
14 people found
this helpful
I decided to use C James along with 2 other larger agencies and C James were successful in sourcing the appropriate tenants for me. Myles gave me a much more realistic valuation and was honest in his feedback. I think working with C James, you receive ...
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Comment on agent fees
A much more competitive price than the larger agents and better service
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“I tried to arrange a viewing of a property through ......”

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May 11,2016
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By: 'Debbie'
May 11,2016
2 people found
this helpful
I tried to arrange a viewing of a property through this agency last week. When I asked for a 17:30/18:00 appointment, Phil informed me that he had a personal commitment and that he could only do 17:00. I made plans and left work an hour earlier to ...
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What agent could do to change your mind?
They also charge astronomical 'agency' fees.
Attached Filesnbsp;
Comment on agent fees
They also charge astronomical 'agency' fees.
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“Completely disorganized people! Not professionals at all and no responsibility ......”

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Dec 14,2015
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By: 'Damian'
Dec 14,2015
3 people found
this helpful
Completely disorganized people! Not professionals at all and no responsibility what so ever! The worst customer service ever except Mark and Simon (Maintenance guy). I know how state agent works, they get the most of the money from the deposit, an example of how they ...
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“I tried renting a property from this agent but they ......”

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Nov 05,2015
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By: 'Gregory'
Nov 05,2015
3 people found
this helpful
I tried renting a property from this agent but they refused to show a contract before paying over £150 to have a reference check. No one in there right mind would does this, it is not recommended by citizen advice or Property Ombudsman. The guy I ...
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By: stuart
Nov 05, 2015
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The above person did indeed contact our company. What surprised us was that in a flat with four tenants in three were moving out. The remaining tenant wanted to take on the lease and sublet the property. We explained this was not an option but it seems he thought he would do it anyway. The first we knew of this was when the above mentioned contacted us demanding a contract to read, a generic one was sent by a member of staff not realising that this person was completely unknown to us. I emailed ...

“I rented out my flat for over 10 years with C ......”

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Sep 19,2015
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Alistair
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Myles
By: 'Richard'
Sep 19,2015
15 people found
this helpful
I rented out my flat for over 10 years with C James and it was always tenanted and I never had a missed payment. Over that time, whenever there was a need to call on them to manage the repair of an appliance or fitting they ...
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“I'd highly recommend using C James & Co - the staff ......”

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Sep 15,2015
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Alistair
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Myles
By: 'Doug'
Sep 15,2015
15 people found
this helpful
I'd highly recommend using C James & Co - the staff are friendly & professional to deal with. They've also a quick response time to queries. There's a nicer atmosphere in their office than other estate agents I've dealt with. Overall a very good experience with them...
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“I Let my property in Wimbledon through C. James & co ......”

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Sep 11,2015
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Alistair
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Suzanne
By: 'SW19'
Sep 11,2015
15 people found
this helpful
I Let my property in Wimbledon through C. James & co the whole experience was speedy and faultless. My property was on-line within 24 Hours and the property was let within a week. My Tenants were referenced and have been excellent. Will be using C. James for ...
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“I have just completed on the sale of my house ......”

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Sep 11,2015
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Alistair
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Myles
By: 'Susan'
Sep 11,2015
17 people found
this helpful
I have just completed on the sale of my house and am delighted with the service that I received from the Wimbledon office. They were efficient, polite, friendly and very positive throughout the entire procedure which took less than 8 weeks from putting it on the ...
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Comment on agent fees
Cheaper than the other two agents who quoted.
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“I think more repair needs to be done to the ......”

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Aug 27,2014
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Alistair
By: 'PATRICK'
Aug 27,2014
18 people found
this helpful
I think more repair needs to be done to the property as it's old. The bathroom had a new bath and shower screen at the star, when I moved in. The timber floor needs to be taken up and new floor with titles fitted. I ...
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Comment on agent fees
GENERAL GOOD FEES
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“I've been a tenant for almost a year, renting through ......”

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Aug 25,2014
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Alistair
By: 'C.W.'
Aug 25,2014
19 people found
this helpful
I've been a tenant for almost a year, renting through C James and Co. We were helped to find a property in a great location and in our price range and were guided through every step of the process. Alistair gave us a prompt and ...
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“As a freelancer I always have a hard time convincing ......”

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Aug 21,2014
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Alistair
By: 'Lisa'
Aug 21,2014
20 people found
this helpful
As a freelancer I always have a hard time convincing the ratings to point in my favour in terms of regular income. Alistair was kind enough to convince them that indeed I was a good potential tenant! He also comes back to me regularly on ...
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Comment on agent fees
I think ‚£150 is a bit much for a background check, but my only complaint. Im sure this is the fee of the external company though, and not the letting agent.
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“I have been a tenant for 2 years of C James ......”

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Aug 21,2014
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Alistair
By: 'Stephanie'
Aug 21,2014
20 people found
this helpful
I have been a tenant for 2 years of C James and Co where I saw a property advertised. Not only did Alistair Wiltshire work around my busy scheldule to let me into view, he also contacted me back the next day to answer any more ...
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“If I could I would only give 0 starts for this ......”

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Aug 19,2014
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By: 'Miri'
Aug 19,2014
1 people found
this helpful
If I could I would only give 0 starts for this agency. I was trying to book a viewing for their properties which have just come on the market. Despite me calling them from 9.00 am and leaving several messages, noone has called me back and I ...
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“Absolute RUBBISH!!!! Don't even bother. I'm not sure they are ......”

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Feb 07,2014
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By: 'A.E'
Feb 07,2014
3 people found
this helpful
Absolute RUBBISH!!!! Don't even bother. I'm not sure they are an estate agent, since they don't appear know what on earth is going on....the only plus side to C James and Co in Colliers Wood is that they have a great sickness and holiday ...
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By: bob80
Mar 07, 2014
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Well done, very brave of you to hide behind a website which doesn't show your identity. ...

“C.James and Co are possibly the worst lettings agent ......”

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Nov 15,2013
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By: 'CjamesParasites'
Nov 15,2013
9 people found
this helpful
C.James and Co are possibly the worst lettings agent I have had to deal with in under 10 years of me being a tenant. Avoid this compalny like the plague....
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“Nice people, but sadly didn't do a great job renting ......”

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Aug 29,2013
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By: 'london'
Aug 29,2013
3 people found
this helpful
Nice people, but sadly didn't do a great job renting my property out. They were fantastic selling their services, however, it took them 10 days to even start advertising the property after we signed their forms, and that was only because I called them to ask ...
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“I put my property up for sale with C James & ......”

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Jul 18,2013
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Alistair
By: 'martinharris'
Jul 18,2013
20 people found
this helpful
I put my property up for sale with C James & Co earlier this year after having had it on the market for about 7 months with another agent who failed to live up to their many promises. Alistair and his team were always efficient and on ...
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“I rent a flat through C James and Co and ......”

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Jul 08,2013
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By: 'elle'
Jul 08,2013
8 people found
this helpful
I rent a flat through C James and Co and found the process stress free and I would recommend anyone to rent through them again....
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“I rented my house through C James & Co and found ......”

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Jul 04,2013
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By: 'J.'
Jul 04,2013
20 people found
this helpful
I rented my house through C James & Co and found them to be very professional and helpful. I experienced no issues or problems throughout my tenancy. If I was coming back to Wimbledon then I would definitely rent through them again....
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“I bought a property through c james & co tooting and ......”

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Oct 30,2012
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Stuart
By: 'mr'
Oct 30,2012
10 people found
this helpful
I bought a property through c james & co tooting and thought the way the whole process was handled was very proffesional they kept me informed through every step there helpfulness support and advice was second to none,the manager/owner stuart knows his stuff after 25 ...
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“Quite possibly the worst letting agents I have ever had ......”

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Sep 16,2012
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By: 'Boycott'
Sep 16,2012
10 people found
this helpful
Quite possibly the worst letting agents I have ever had the displeasure of dealing with. I don't even know where to begin. Of course during the period of searching and viewing the properties they were all sweetness and light, encouraging and attentive. That was until ...
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What agent could do to change your mind?
They would need to completely change their personalities or the staff in the office. They are incompetent and quite frankly rude and intimidating.
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By: Response to blog
Oct 30, 2012
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This review is written by a tenant who fell out with the other tenants to such an extent that relations between her and the others had broken down and she left the property before the end of the tenancy. She wanted to put "a friend" in the property to take her place (without permission from the other tenants). When this was put to the other tenants , two of them said they were not in agreement with this arrangement. This request was not only a matter for approval by the landlord but also t ...

“Horrible experience. I have a long story to say but ......”

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Jul 09,2012
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Suzanne
By: 'Kati'
Jul 09,2012
9 people found
this helpful
Horrible experience. I have a long story to say but here is just what happened in brief.. We Talked to Simon who was the Manager of Colliers Wood's office to sell our property. We invited him to our home, talked to him honestly and told ...
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“Please do not use C James & Co. They don't deserve ......”

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May 18,2012
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By: 'boycott'
May 18,2012
14 people found
this helpful
Please do not use C James & Co. They don't deserve to be estate agents. Incredibly rude, incompetent, worthless staff. I've had to endure them for the last 4 years renting a property from the Wimbledon branch. The whole process has been a nightmare. Very slow at ...
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Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

The asking rent does not include charges that may be payable before and/or during the duration of the tenancy, therefore you may be required to make one or more of the following permitted payments:

A holding deposit (up to 1 week's rent)
A tenancy deposit of 5 weeks' rent
A payment of up to £50 inc VAT to alter the tenancy agreement, when requested by a tenant, or reasonable costs incurred if higher
Interest at a rate of 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
A payment of £10 inc VAT for the replacement of a lost key or security device
Payments associated with early termination of the tenancy when requested by the tenant
Payments to service providers in respect of utilities, communication services, TV licence and council tax
Other payments, permitted under appropriate legislation, including damages.
The agent is a member of The Property Ombudsman Limited, which is a redress scheme, and Propertymark

Last updated on 03/06/2019, 1:47 PM by Wimbledon

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints should be made in writing to Myles or Alistair Wiltshire. Please allow up to 7 days for us to investigate the matter.

We will then respond back in writing.
Last updated at 11:43 AM 10/05/2017 by allAgents

Awards won by C James & Co

Regional Awards won by C James & Co

Individual Branch Awards

London, SW17

London, SW19



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