C James & Co
4.7/5, 207 reviews
95% recommended
100% sales valuation accuracy
98% sales fee satisfaction
81% lettings valuation accuracy
98% lettings fee satisfaction
C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency. show more C. James & Co was established in 1992 with a founding goal to offer exceptional customer service in all aspects of Estate Agency.
C James & Co | London Estate Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £100,000 £1,025,000
Lettings 81% 98% £645 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
70 1 54 4 41 1 26 1 5 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS UKALA TPOS TDS SAGEagent
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“OK...”

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Sep 01,2018
Minithumbup
Stuart
By: 'WendyRep'
Sep 01,2018
0 people found
this helpful
So we have regular tenants and they do pay the rent. But it does feel a bit uninspiring, especially some of the new staff. And when work needs doing we lack confidence in the contractors and C James management of same....
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Comment on agent fees
Fees are competitive - fairer than many.
Was this helpful? Yes
By: stuart Murray
Sep 03, 2018
View all comments (1)
Hi Wendy ,Thank you for your feedback. I cant see who you are and what property you are referring to . Please feel free to call me direct either on my office number or my mobile if you feel some or part of our service requires reviewing .I am always contactable. Kind Regards Stuart Murray ...

“Trustworthy and Honest...”

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May 04,2018
Minithumbup
Stuart
By: 'Janet'
May 04,2018
3 people found
this helpful
I used Stuart to purchase my very first property in the UK. He was honest, open, quick to respond and provided detailed guidance to a first time buyer buying in a very complex market. I had a short window to purchase and he stayed on ...
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“Trustworthy Agent - Highly Recommend...”

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Apr 10,2018
Minithumbup
Stuart
By: 'SP'
Apr 10,2018
1 people found
this helpful
Stuart and Larissa were incredibly helpful in the purchase of my home in Tooting. I cannot recommend him highly enough. He was forthright, trustworthy and a pleasure to deal with. From start to finish he went out of his way to make sure my purchase ...
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Comment on agent fees
No comment. Paid by seller.
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“Great Service...”

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Mar 24,2018
Minithumbup
Bob
By: 'Nick'
Mar 24,2018
1 people found
this helpful
Probably had one of the most protracted sales ever, but C James went above and beyond what I would expect from an Estate Agent to make it happen. Great Service....
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Comment on agent fees
Good
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“Excellent response from the agents involved, they always try to ......”

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Mar 05,2018
Minithumbup
Myles
By: 'kpankhurst'
Mar 05,2018
9 people found
this helpful
Excellent response from the agents involved, they always try to get back to you asap. They also do the best to get the buyers in, and I feel they really work for their money....
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Comment on agent fees
We agreed a very good fee, which was one of the tempting factor about them. I felt that this didn't affect the sale.
Was this helpful? Yes
By: Lucy
Mar 16, 2018
View all comments (1)
Thank you so much for taking the time to write a review for our South Wimbledon branch. We are delighted that you felt this branch deserved 5 stars. ...

“I have used C James over many years to both ......”

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Jan 17,2018
Minithumbup
Stuart
By: 'Vince'
Jan 17,2018
2 people found
this helpful
I have used C James over many years to both sell and rent property in the Tooting and Balham areas. Frankly wouldn't use anybody else. The service, communication, and commitment is outstanding. The results are equally impressive. On a recent sale, Stuart achieved a 100k ...
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Comment on agent fees
Couldn't be happier!
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“Ali was very professional in the way that he sold ......”

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Jan 16,2018
Minithumbup
Alistair
By: 'Yvonne'
Jan 16,2018
7 people found
this helpful
Ali was very professional in the way that he sold my property. His knowledge of the area along with his initial valuation was spot on and he also kept us up to date as the sale was moving forward. I would highly recommend Ali to ...
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Comment on agent fees
Excellent
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“I have Just sold my flat in Wimbledon sw19 with ......”

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Oct 26,2017
Minithumbup
Stuart
By: 'Alison'
Oct 26,2017
3 people found
this helpful
I have Just sold my flat in Wimbledon sw19 with Stuart and the Team in Tooting. Cjames and co have other offices that cover the Wimbledon area and there are indeed many other agents that cover Wimbledon, but after using Stuart to Buy and sell ...
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Comment on agent fees
Very fair for an excellent service
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“Stuart and Bernice have been great at helping my boyfriend ......”

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Sep 22,2017
Minithumbup
Stuart
By: 'Kez'
Sep 22,2017
4 people found
this helpful
Stuart and Bernice have been great at helping my boyfriend and I finding a lovely flat in Tooting and with the whole process. Unlike other lettings agents in London, they don't try to fob you off or bend the truth, they are straight talking and ...
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Comment on agent fees
Good
Was this helpful? Yes

“I am renting two of my properties through CJames and ......”

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Aug 30,2017
Minithumbup
By: 'Dr.'
Aug 30,2017
1 people found
this helpful
I am renting two of my properties through CJames and in the process deal with a few members of staff. I am very pleased with the service that CJames are providing in every respect. My arrangement with CJames is that they will handle full rental ...
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Comment on agent fees
The fees that CJames charge have been agreed beforehand and I consider them to be very reasonable. Since I rent two properties through CJames they were able to offer me a special rate which is very welcome.
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“Excellent Sales & Lettings service: professional, friendly with years of local ......”

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Aug 30,2017
Minithumbup
Phil
Mark
By: 'Anna'
Aug 30,2017
2 people found
this helpful
Excellent Sales & Lettings service: professional, friendly with years of local knowledge and contacts. We have had been letting with them for over 15 years and had excellent service....
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Comment on agent fees
Very Reasonable
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“Very efficient professional service . Anita has always handled all issues ......”

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Aug 30,2017
Minithumbup
Anita
By: 'Hazel'
Aug 30,2017
2 people found
this helpful
Very efficient professional service . Anita has always handled all issues in a warm professional manner . Phil has managed to secure tenants for me continuously and I've been very happy with the service ....
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Comment on agent fees
Good
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“They are very helpful , I feel more settle and peaceful ......”

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Aug 30,2017
Minithumbup
Phil
Mark
By: 'Wendy'
Aug 30,2017
2 people found
this helpful
They are very helpful , I feel more settle and peaceful to let CJames & co to manage my properties . I strongly recommend this company to any landlords....
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Comment on agent fees
Reasonable .
Was this helpful? Yes

“Stuart, Bernice and the rest of the team at the ......”

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Aug 02,2017
Minithumbup
Stuart
By: 'StevenJohn1986'
Aug 02,2017
2 people found
this helpful
Stuart, Bernice and the rest of the team at the Tooting branch have been excellent at helping me find a property to rent. Any questions I've had during the whole process have been answered promptly and any issues resolved quickly. The whole team go above ...
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Comment on agent fees
Good
Was this helpful? Yes

“We have used them to rent out our home since ......”

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Aug 01,2017
Minithumbup
By: 'Joanne'
Aug 01,2017
6 people found
this helpful
We have used them to rent out our home since we moved overseas (now 17 years). Always responsive and professional....
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“My property has been let managedFor nearly 25years. I have ......”

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Jul 26,2017
Minithumbup
Phil
Mark
By: 'Rashmi'
Jul 26,2017
2 people found
this helpful
My property has been let managed For nearly 25years. I have known Phil Burgess since and have no complaints Regular property checks Safety certificates and repairs. Fast tenant occupancy. Humane touch with tenants. I highly recommend C&James...
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Comment on agent fees
Reasonable fees.
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“Prompt responses to email. Experienced professionals who get stuff done ......”

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Jul 21,2017
Minithumbup
Phil
Mark
By: 'Ketan'
Jul 21,2017
3 people found
this helpful
Prompt responses to email. Experienced professionals who get stuff done with minimal fuss. Wouldve sold up if it wasn't for c James as I live overseas...
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Comment on agent fees
Very fair
Was this helpful? Yes

“I've had my property let through C James for 18 years. ......”

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Jul 21,2017
Minithumbup
Phil
Mark
By: 'Keith'
Jul 21,2017
2 people found
this helpful
I've had my property let through C James for 18 years. In all that time it has only been vacant for no more than a few days. Phil Burgess has also been a consistent efficient point of contact and source of advice during all that time. ...
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Comment on agent fees
The management fee always seems high for what work is generally required but I have no idea how much is pre-handled and I am paying for the service being constantly available. In any event, living hundreds of miles away I have very little choice and the fee is tax deductible and offset against the high occupancy.
Was this helpful? Yes
By: Lucy Murray
Jul 27, 2017
View all comments (1)
Thank you so much for your review, we are delighted that you have been a client of C James for so many years. Kindest regards from the whole team at Colliers Wood ...

“Excellent service, always informed and pleasant to talk to. Have ......”

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Jul 21,2017
Minithumbup
Alistair
Myles
By: 'Mirza'
Jul 21,2017
7 people found
this helpful
Excellent service, always informed and pleasant to talk to. Have built a strong relationship with Ali and Myles over the years and that is something I value greatly....
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Comment on agent fees
A little confusing sometimes as I have multiple properties, so could add a little clarity.
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“I find the staff extremely helpful, also the staff at ......”

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Jul 20,2017
Minithumbup
Stuart
By: 'Alan'
Jul 20,2017
2 people found
this helpful
I find the staff extremely helpful, also the staff at the accounting office. The one thing I would like to see is a six monthly inspection report on your property. All in all I find the Tooting office very helpful....
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Alan Vichion
Jul 21, 2017
View all comments (2)
Thanks for looking at my request. ...

“In the sea of stress of buying a house, Stuart ......”

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Jun 28,2017
Minithumbup
Stuart
By: 'Elle'
Jun 28,2017
2 people found
this helpful
In the sea of stress of buying a house, Stuart was the beacon of calm. Always contactable (out of hours, early mornings, late evenings), always helpful, and always unfailingly sensible and personable. He really knows the housing market, and is able to help and guide ...
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Was this helpful? Yes
By: Stuart
Sep 07, 2017
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Hi Elle, yes, moving house is very stressful, but I'm glad to have been able to make that a little less for you. Thanks so much for your review, kindest regards - Stuart ...

“I have recently sold my property through C James and ......”

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Jun 14,2017
Minithumbup
Stuart
By: 'Linda'
Jun 14,2017
2 people found
this helpful
I have recently sold my property through C James and co and although I have dealt mainly with Stuart, I have also dealt with Bernice. Stuart has been very helpful throughout the process keeping me in the loop, he is very professional and approachable. Bernice ...
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Comment on agent fees
Average
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“Thank you Anita for being so helpful!Very quick replying ......”

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Jun 13,2017
Minithumbup
Anita
By: 'Thank'
Jun 13,2017
1 people found
this helpful
Thank you Anita for being so helpful! Very quick replying to our questions and so understandable when we need help extending our rent as we were not ready for our completion! All the best!...
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Lucy Murray
Jul 27, 2017
View all comments (1)
Thank your for your review, we are so pleased Anita was able to help you. ...

“Suzanne & Alistair have both provided excellent management of my two ......”

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May 31,2017
Minithumbup
Suzanne
Alistair
By: 'GOM,'
May 31,2017
10 people found
this helpful
Suzanne & Alistair have both provided excellent management of my two SW19 properties for several years. Always approachable for kind friendly advice and guidance....
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Comment on agent fees
No complaints with Agent's Fees for the excellent service provided to my Tenants, and whenever property maintenance is required
Was this helpful? Yes

“We have used C James for the past 5 years and ......”

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May 31,2017
Minithumbup
Alistair
Myles
By: 'Lee'
May 31,2017
9 people found
this helpful
We have used C James for the past 5 years and i must be honest and say that both Alistair and Myles are brilliant . The rates are fair , the quality of tenants has been wonderful and if i have needed any help or guidance then the ...
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Comment on agent fees
C James fees are very reasonable
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“I have been very pleased with the way C James & ......”

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May 24,2017
Minithumbup
Alistair
By: 'Rodica'
May 24,2017
10 people found
this helpful
I have been very pleased with the way C James & Co staff have - ensured prompt payment of the rent - chased and retrieved late payments - dealt with the repairs necessary to the flat - responded to all my queries...
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Comment on agent fees
I believe they are reasonable, for a landlord who lives overseas, anyway
Was this helpful? Yes

“Alistair and Myles, and all the team processing things in ......”

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May 23,2017
Minithumbup
Alistair
Myles
By: 'LJS'
May 23,2017
10 people found
this helpful
Alistair and Myles, and all the team processing things in the background are brilliant. We'd recommend them for great value time and time again, and nothing is ever too much. They know the local area and their business extremely well. They seem to just 'get' ...
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Comment on agent fees
Good
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“lucy murray was very professional in her correspondance being very ......”

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May 12,2017
Minithumbup
Lucy
By: 'dido'
May 12,2017
4 people found
this helpful
lucy murray was very professional in her correspondance being very easy to deal with, and very keen to helpwith any issues...
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Comment on agent fees
good
Was this helpful? Yes

“I have assigned C James Wimbledon for over 17 years to ......”

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May 09,2017
Minithumbup
Suzanne
Alistair
By: 'CE'
May 09,2017
12 people found
this helpful
I have assigned C James Wimbledon for over 17 years to manage properties, and throughout that timespan they have provided a 'hand's on' very personal and friendly service. They are aware of landlords and tennants needs and respond very quickly to enquiries....
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Comment on agent fees
Excellent company always willing to listen and understand what the competition are offering and come back with a solution that fits everybody's needs.
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“Although I have been waiting for two more months to ......”

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May 09,2017
Minithumbup
Yvonne
By: 'KH'
May 09,2017
2 people found
this helpful
Although I have been waiting for two more months to request increasing rent, eventually, thanks to Anita North's hard work, who gave me a substantial response and satisfactory rental arrangement....
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Comment on agent fees
Fair
Was this helpful? Yes
By: lucy
May 10, 2017
View all comments (1)
Thank you for your review, and good to hear that after some while the outcome was positive. ...

Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

The asking rent does not include charges that may be payable before and/or during the duration of the tenancy, therefore you may be required to make one or more of the following permitted payments:

A holding deposit (up to 1 week's rent)
A tenancy deposit of 5 weeks' rent
A payment of up to £50 inc VAT to alter the tenancy agreement, when requested by a tenant, or reasonable costs incurred if higher
Interest at a rate of 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
A payment of £10 inc VAT for the replacement of a lost key or security device
Payments associated with early termination of the tenancy when requested by the tenant
Payments to service providers in respect of utilities, communication services, TV licence and council tax
Other payments, permitted under appropriate legislation, including damages.
The agent is a member of The Property Ombudsman Limited, which is a redress scheme, and Propertymark

Last updated on 03/06/2019, 1:47 PM by Wimbledon

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints should be made in writing to Myles or Alistair Wiltshire. Please allow up to 7 days for us to investigate the matter.

We will then respond back in writing.
Last updated at 11:43 AM 10/05/2017 by allAgents

Awards won by C James & Co

Regional Awards won by C James & Co

Individual Branch Awards

London, SW17

London, SW19



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C James & Co