89% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
CityZEN Property Group are an independent business serving the whole of London. Our office is based in Tower Bridge London, and we have a fully staffed office in Dubai and Shanghai, liaising with our Middle astern & Asian landlords, sellers and investors.
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CityZEN Property Group are an independent business serving the whole of London. Our office is based in Tower Bridge London, and we have a fully staffed office in Dubai and Shanghai, liaising with our Middle astern & Asian landlords, sellers and investors.
Latest Reviews
View all Reviews 152
28th Aug 2024
reviewed by 'Louise Graham'
27th Sep 2023
reviewed by 'Shane Aherne'
22nd Dec 2022
reviewed by 'Alex'
15th Apr 2022
reviewed by 'Alessandro Bilato'
24th Jan 2022
reviewed by 'Adam'
14th Dec 2021
reviewed by 'rahul mittal'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 94% | £199,995 | £720,000 |
| Lettings | 100% | 84% | £931 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 92 | 31 | 8 | 0 | 8 | 1 | 1 | 6 |
Areas covered
- E1
- London
- E15
- E2
- E14
- E3
- E1W
- E5
- E8
Address
1 Saint Katharine's Way
London
Greater London
E1W 1UN
02077901818
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 23,2018
Jan 23,2018
0
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Cory was not only extremely helpful but also gave you the time and attention needed when making such a big decision as to where to spend the next chapter of your life.
Any complications along the way, Cory and his team are there to relay ...
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Jan 23, 2018
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Thank you for your kind comments, I will pass these on to Cory & the team who will be delighted ...
Jan 06,2018
Jan 06,2018
1
people found
this helpful
this helpful
Cory was very helpful and genuine person. He restored our trust in real estate agent.
We really appreciate the time he invested in us. Although we had many questions, he kindly explained to us everything in details.
He really cared about our very complicated situation.
...
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Jan 08, 2018
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Thank you for you feedback, we really appreciate our customers letting us know when we have exceeded their expectations ...
Jan 02,2018
Jan 02,2018
0
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this helpful
this helpful
Cory was very helpful throughout the process of renting a flat for my son. I was calling him from abroad and I was totally ignorant of how things were done in the UK. He was extremely patient, explained slowly everything to me, was very reactive ...
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Comment on agent fees
I cannot answer this question since I do not understand it (I am French and I do not know the Agent's fees system in the UK, so I cannot have an opinion on it).
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Jan 02, 2018
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Thank you Arnaud for your kind review. ...
Nov 30,2017
Nov 30,2017
0
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this helpful
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We chose an agent by random, walking along Whitechapel Road and went into CitiZen. Immediately Simon agreed to come and see the flat we were wanting to sell. He established what we considered a fair asking price and within a week of putting the property ...
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Comment on agent fees
Fair
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Nov 30, 2017
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Thank you Martin & Judy for your kind comments. It was a pleasure working with you ...
Nov 26,2017
Nov 26,2017
0
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this helpful
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Cory was excellent from viewing the property all the way through to moving in. Knowledgeable down to earth guy, and gives a sense that he actually is invested in helping you find somewhere to live. Both Cory and Lauren were extremely helpful and patient even ...
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Comment on agent fees
Agents fees are completely reasonable.
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Nov 27, 2017
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Dear Jonathan thank you so much for your kind review, your comments are well received & mean a lot to the team ...
Nov 18,2017
Nov 18,2017
0
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this helpful
this helpful
Gemma and Cory, who I had the pleasure of meeting at the end of my tenancy, were helpful and honest. Hopefully going forwards CityZen will continue to hire such people and they will become a business I can recommend to friends.
However at the beginning ...
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Comment on agent fees
No more or less than any other estate agent
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Nov 20, 2017
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Dear Jonathan
Thanks for your feedback and i'm glad that you felt your dealings with us towards the end were positive. I'm sorry you felt that earlier in the tenancy there were issues and I will discuss these with the property manager in question. Moving forward we now appoint only one property manager to each property which allows for easier communication and less miss-understandings. We also prefer all requests and conversations to be in writing to avoid any issues. ...
Sep 25,2017
Sep 25,2017
0
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this helpful
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Simon and Cory were extremely helpful when we were trying to find a place and securing it. They were very kind, thoughtful and explained everything clearly to us. The whole agency was very good, I can't think of any negatives so far. They are very ...
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Comment on agent fees
Good
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Sep 25, 2017
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Alaa,thank you very much for taking the time to write a review on the company. I'm delighted that you were so happy with the service you received ...
Sep 25,2017
Sep 25,2017
0
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this helpful
this helpful
Both Cory and Simon are genuinely among the nicest and most helpful people. My sister and I needed to move in immediately and they tried their very best to make sure everything, from viewing to paperwork were sorted out within a period of few days. ...
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Sep 25, 2017
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Athirah, thank you for taking the time to review our service. Your comments are very pleasing and I will ensure Simon and Cory are aware of your positive comments ...
Sep 14,2017
Sep 14,2017
0
people found
this helpful
this helpful
Working with Cory and the CityZEN team was an absolute pleasure. From the flat viewing through referencing to moving in, Cory was always on call for any of our questions and made the process as smooth as possible. Having worked with quite a few letting ...
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Comment on agent fees
The fees we paid were appropriate for the high quality of service we received.
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Sep 15, 2017
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Thanks Dan G for the kind words, we love the fact that you found our service better than other agents you have used in the past ...
Sep 09,2017
Sep 09,2017
0
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this helpful
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Finding and securing our dream flat here in London would not have been possible without Cory by our side! Cory is not only super-friendly but also incredibly helpful; he has given us honest and competent advice throughout the entire process and we feel very reassured ...
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Sep 11, 2017
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Thanks for your kind words Julia. Cory is indeed an asset to my company and I love to hear we are doing our job well ...
Sep 07,2017
Sep 07,2017
0
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this helpful
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Cory was extremely positive from the beginning. He knows and loves his job. He along with Toby were very helpful throughout the wole approval process....
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Sep 07, 2017
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Thank you Azarias, your comments are very much appreciated ...
Aug 22,2017
Aug 22,2017
0
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this helpful
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Adriana and Heinz have been extremly helpful throughout my stay at 10 Clyde Square. Adriana has helped to easily allocate the right flat for me and made my move smooth. Heinz was very helpful during my stay at the apartment, resolved the problems quickly (and sometimes ...
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Comment on agent fees
Good
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“Likeable, honest staff and really excellent service. Always available, responsive, ......”
Aug 12,2017
Aug 12,2017
0
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Likeable, honest staff and really excellent service. Always available, responsive, and always happy to help with a smile. Nice to see some passion....
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Comment on agent fees
Fees are market rates.
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Aug 16, 2017
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Thank you Nigel for taking the time to review our service ...
Jul 28,2017
Jul 28,2017
0
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this helpful
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City Zen were an amazing agency to use - the best experience I have had with estate agents.
The process was extremely quick and smooth, would definitely recommend. Simon and Cory were super helpful!...
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Comment on agent fees
Agent fee's were okay in comparison to others.
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Jul 06,2017
Jul 06,2017
0
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Cory was incredibly helpful and spent a lot of time showing myself and my flatmate around a couple of flats and the surrounding areas, pointing out the nearest amenities, tube stations, and so on. He listened to our requirements and sent over details of flats ...
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Comment on agent fees
Very reasonable fees, all clearly laid out in advance.
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Jul 07, 2017
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Thank you for your kind comments Katie, Cory will be delighted you were happy with his service. ...
Jun 29,2017
Jun 29,2017
0
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Cory was focused and dedicated to finding the perfect location for us to officially live in. Also showed enthusiasm and was genuinely interested in helping us find a home....
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Comment on agent fees
The fees were correctly established in our opinion... all services were prompt and the amount of work regarding our settling in met the set fees
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Jun 29, 2017
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Thank you for your kind comments which I will pass on to Adriana and Gemma ...
Jun 27,2017
Jun 27,2017
0
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this helpful
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Gemma has been an amazing Estate Agent since the first time I met her. When there is a problem I know that I can count on Gemma as she is professional, a good listener and very patient. Whenever I contact her she makes me feel ...
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Comment on agent fees
Good
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Jun 13,2017
Jun 13,2017
5
people found
this helpful
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I would be very cautious when reading these reviews because whilst yes, Cory is a great letting agent, once you sign the contract you are handed over to a different agent who oversees your tenancy and they are not so accommodating, friendly or nice. If ...
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Jun 14, 2017
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Im sorry to hear that you have been unhappy with the services of my management team. We do try our best to action all reasonable requests from tenants. Toby would never and has never told a tenant "its not my problem" We deal with hundreds of properties and if we took this approach landlords wouldnt continue to instruct us and tenants wouldnt rent through us yet we continue to grow every year ...
Jun 08,2017
Jun 08,2017
4
people found
this helpful
this helpful
Worst agent experience i have ever had.
The agents at the firm are:
Extremely unresponsive, taking them +3-6 months to fix anything
Very uncoordinated, not being able to rely very simple messages between landlord and tenant
dishonest when asked about construction noise
This has got ...
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Jun 09, 2017
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Im sorry to hear that you were not happy with your experience renting a property through CityZen. We have had no formal complaint so I dont know which property or the circumstances of your issues. I would be happy to discuss the matter personally with you in person or over the phone ...
May 25,2017
May 25,2017
0
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The best move ever. Cory is simply amazing: professional, but friendly; expedite, but throrough. And what he says, he delivers. And we couldn't be happier with the outcome! Highly recommended....
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May 03,2017
May 03,2017
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Finding a flat with these guys have been a very good experience. Cory was amazing at answering all our questions and understanding all our needs. He has been very supportive from the beginning of the process until the end. Extremely prepared and willing to go ...
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May 02,2017
May 02,2017
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We found our current property online and loved it. We were keen to act fast and within 1 day we had viewed it and put a deposit down. I can not fault how quickly and efficient the staff were in helping us secure our rental. Cory ...
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Apr 13,2017
Apr 13,2017
0
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Hi I'm Corina and I want to say thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up! Thanks again...
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Hi I'm Corina and I want to say "thanks a lot Adriana for you professionalism, the super sweetness and education and her dedication to make me find my beautiful house! well done, keep it up!" Thanks again Adriana
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Apr 03,2017
Apr 03,2017
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Cory has been fantastic helping us to find our ideal home. I wish all agents were like him, definitely an example that a lot should follow. We are very happy with the service we received during all the moving process from all the CityZen team. ...
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Mar 28,2017
Mar 28,2017
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Adriana was a wonderful proffecional. From our first meeting she understood what we were looking forward and ahd a very positive attitude. She always responded our emails and had always an answer to our questions. It is really important to feel that an agent is ...
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Mar 28,2017
Mar 28,2017
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Thanks to Cory and everyone at cityzen who helped me move extra ASAP as l came from abroad and needed a place really quick . I was happy with every aspect...
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Mar 21,2017
Mar 21,2017
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The CityZen management team, especially Heinz Bodesinsky, have all been extremely helpful whenever we have needed assistance. Furthermore, Adriana, our lettings agent, is by far the most helpful and responsive agent we have ever dealt with....
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Mar 16,2017
Mar 16,2017
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An absolutely fantastic experience. Cory went above and beyond to make everything happen. Any questions......he's always available. Even once the contracts are signed he is still available.
If you are thinking of renting and Cory contacts you..... expect nothing but #1 grade A service....
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Comment on agent fees
As expected.
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Mar 16, 2017
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Thank you Victoria for taking the time to review our service. I know Cory appreciates it ...
Mar 15,2017
Mar 15,2017
0
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Cory has been fantastic through out the process of securing my new home. I had quite specific requirements and he made it work every step of the way.
Even after we had moved in Cory has been a point of contact to help resolve any ...
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Comment on agent fees
Agents fees were reasonable especially for london
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Mar 08,2017
Mar 08,2017
4
people found
this helpful
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They are very friendly while trying to renta you a property. But afterwards, they are rude and careless. They come to show the property withouth agreeing with the current tenant. They try to make as much money as possible from you when you leave through ...
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Mar 08, 2017
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Hi Shireen, Firstly we have no tenancies with the name Shireen so I have no idea which property you are referring to and it would appear that you are not a customer therefore should not be reviewing us under the terms of this web site.
Anyhow we always give 24 hours' notice for viewings taking place in the last 2 months of the tenancy. We insist on the flat being professionally cleaned at the end of the tenancy as it was at the start of the tenancy
As for charging for broken items, of course ...
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