CityRooms.com
2.3/5, 272 reviews
33% recommended
34% sales valuation accuracy
32% sales fee satisfaction
35% lettings valuation accuracy
45% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 272
14th Oct 2024
reviewed by 'David'
“My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete ......”
19th Sep 2024
reviewed by 'Esther'
“I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly ......”
22nd Apr 2024
reviewed by 'K Stu'
“

They should go into the minus ⭐.

So I've been living abroad and when I came back decided ......”

8th Apr 2024
reviewed by 'A Current Tenant'
“The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them ......”
7th Mar 2024
reviewed by 'Carlo De Filippis'
“This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. ......”
27th Nov 2023
reviewed by 'Areeba'
“Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 34% 32% £0 £0
Lettings 35% 45% £450 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 84 161 0 0 0 0 2 19
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Address

First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

update staff | update details

Opening Hours
  • Monday: 09:45 - 19:00
  • Tuesday: 09:45 - 19:00
  • Wednesday: 09:45 - 19:00
  • Thursday: 09:45 - 19:00
  • Friday: 09:45 - 19:00
  • Saturday: 10:45 - 17:15
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
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Latest Properties

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“I was shown the property on line and the property ......”

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Aug 18,2016
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By: 'Unhappychappy'
Aug 18,2016
9 people found
this helpful
I was shown the property on line and the property appeared really nice. On entry I soon realised that the photos were when the place was brand new, It was filthy. I was also told there were only 3 other occupants, there were another 7, all sharing 2 ...
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“AVOID CITY ROOMS AT ALL COSTThis agency has no respect ......”

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Aug 04,2016
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Jorge
By: 'Kiwi'
Aug 04,2016
12 people found
this helpful
AVOID CITY ROOMS AT ALL COST This agency has no respect for its tenants and will try and rinse you for every penny possible. I was a tenant for them for over 3 years and seemed to be the only person who cleaned up and looked ...
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Comment on agent fees
The fees are extortionate and if you complain they won't give you the deposit back.
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“I live in London for about 16 years I rented with ......”

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Jul 16,2016
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Stefano
By: 'tintin78'
Jul 16,2016
8 people found
this helpful
I live in London for about 16 years I rented with lots of agencies, cityrooms is the worst ever in all aspects, dear friends if u thinking to rent with this agent, think twice. I will discrive them as cheap charlatans....
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Comment on agent fees
Very bad
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“Avoid *!!! What promised never done, renting you out sweetest price ......”

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Jul 15,2016
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By: 'City'
Jul 15,2016
7 people found
this helpful
Avoid *!!! What promised never done, renting you out sweetest price of property ending up being worst nightmare. No respect to tenants!...
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“Avoid CityRooms at all costs! From the very beginning their ......”

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Jun 22,2016
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Christina
By: 'dreamKeeper'
Jun 22,2016
7 people found
this helpful
Avoid CityRooms at all costs! From the very beginning their lack of communication, replying to my emails very late, having to call up to 5 times a day, several times a week just to have certain things sorted out, things that THEY were responsible for (no ...
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“If I could give less than 1 star, I would. AVOID ......”

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Jun 21,2016
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By: 'alifantastic'
Jun 21,2016
8 people found
this helpful
If I could give less than 1 star, I would. AVOID AT ALL COSTS. No one likes their tenancy manager/landlord in London, but these people are completely below par: money-grabbing and insincere, they are badly managed by what little senior members of staff there are, ...
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Comment on agent fees
AWFUL.
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“Regretting since the first very moment! Firstly the date of ......”

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Jun 07,2016
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By: 'Disappointed'
Jun 07,2016
6 people found
this helpful
Regretting since the first very moment! Firstly the date of my check in was on Sunday. They don't open on Sunday. They changed the check in on Monday because the cleaning team, would have time to clean the room. But I found the room was ...
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Comment on agent fees
fees were not so high. it is enough the rent.
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“(If only I could give no stars) Sign the contract ......”

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May 18,2016
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By: 'Grace'
May 18,2016
9 people found
this helpful
(If only I could give no stars) Sign the contract if you are prepared to loose ALL of your holding deposit. Cityrooms only care about money. We lived in a flat with a disgusting flatmate who'd smoke all around the house, as well as blocked ...
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Comment on agent fees
Terrible.
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“Please for sake of your well being do not underestimate ......”

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May 16,2016
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By: 'Agata'
May 16,2016
7 people found
this helpful
Please for sake of your well being do not underestimate that comment!!! I really regret I decided to rent a room with that agency despite all bad comments I read on Internet about them. If you are in such a situation now - do not ...
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Comment on agent fees
Bills are included to some extend. The lump sum per room does not change even if rented by a couple.
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“They are liar liar liar always lie lie lie .1. The ......”

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Apr 27,2016
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By: 'Amy'
Apr 27,2016
8 people found
this helpful
They are liar liar liar always lie lie lie . 1. The wrost service 2. Just wanna your money 3. Not keep property in good condition 4. The cleaner is the worest and very unprofessional 5. Ignore your questions 6. Lie lie lie 7. Give you a lot of stress and inconvenience 8. The ...
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Comment on agent fees
Very bed because their service is the worst in the world
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“He was very unprofessional and he had a really no ......”

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Apr 14,2016
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Jorge
By: 'Giuseppe'
Apr 14,2016
9 people found
this helpful
He was very unprofessional and he had a really no correct way to treat people. Before they gave me a room with a broken window! And then instead to do something good to help me he taked advantage on my situation (I didnt have a ...
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By: Mama
Apr 27, 2016
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This agent is a scum bags . They just wanna your money and ask you pay a lot but they do not give you good service . This estate agent is the most unprofessional, disguised, liar. For example, they give me one room but when I lived ther like two months no hot water and heater supply , and their fix process is very unprofessional. I took cold shower for one week in winter. Second, the bridge is not work and they mailed me someone come to check and we have to be charged but me and my roommate at h ...

“I'd like to thanks Michele for his kindness and the ......”

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Apr 04,2016
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Michele
By: 'Silvia'
Apr 04,2016
0 people found
this helpful
I'd like to thanks Michele for his kindness and the level of service he provided me. He has a deep knowledge of the market, therefore he was able to give me valid and honest suggestions to find a room wich could perfectly match my needs. ...
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“In all, I am very pleased with the service I ......”

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Mar 04,2016
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Jorge
By: 'Luis'
Mar 04,2016
0 people found
this helpful
In all, I am very pleased with the service I received from City Rooms. They understood my situation and managed to find me a room to match my criteria within the short time frame. I dealt with Jorge, he was very helpful and trustworthy.I ...
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“To echo some of the other comments here, I have ......”

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Feb 29,2016
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Jorge
By: 'AnonyMous'
Feb 29,2016
8 people found
this helpful
To echo some of the other comments here, I have not used this agency but it has come to my attention as they are threatening to sue one of my friends for a comment that they posted on Google reviews after a bad experience with ...
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“First of all..... AVOID THIS LANDLORD AT ALL COSTS.It ......”

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Feb 25,2016
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Jorge
By: 'SCAM'
Feb 25,2016
6 people found
this helpful
First of all..... AVOID THIS LANDLORD AT ALL COSTS. It may seem tempting to get a room with them as the seem quite easy, and they do have variety and their adverts are misleadingly good. I went as I was desperate for a room but ...
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“City rooms agency is just a mess. I rent a ......”

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Feb 01,2016
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By: 'City'
Feb 01,2016
6 people found
this helpful
City rooms agency is just a mess. I rent a room and my contract started on 31st January. Before that they gave me a temporary room for one month. When I moved there was no gas, no heating and no enough pressure on the shower. ...
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“I'm going to echo the sentiments of most of the ......”

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Dec 07,2015
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Ulugbek
By: 'Eliot'
Dec 07,2015
7 people found
this helpful
I'm going to echo the sentiments of most of the people on here and say that the City Rooms were an extremely dodgy and unethical company. I'd just moved into Australia in October 2014, initially I was moving into the property with two friends who both ...
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By: Cmccaw
Apr 14, 2016
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I can totally agree with you. I have a very similar story!! ...

“Cityrooms are basically cowboys who should be banned from doing ......”

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Nov 06,2015
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Jorge
By: 'David'
Nov 06,2015
5 people found
this helpful
Cityrooms are basically cowboys who should be banned from doing business in London. I paid the holding deposit for a property and when, the day I was supposed to move into it, I went to the office to collect the keys with all my luggage, ...
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“This company is corrupt and should be shut down. They ......”

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Nov 06,2015
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Jorge
By: 'Disgusted'
Nov 06,2015
6 people found
this helpful
This company is corrupt and should be shut down. They prey on those who are desperate and struggling to find suitable accommodation in London. The property photos you are shown are fake, photoshopped or very old. We were ripped off £2300 and were told that refunds ...
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What agent could do to change your mind?
The agent should be shut down. I have contacted the London Mayor, Tower Hamlets Council, Rogue Traders, BBC Watch Dog and many other news agencies to assist me in getting this company shut down.
Attached Filesnbsp;
Comment on agent fees
We were refused a full refund after seeing a property that was over priced.
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By: London Tenant
Oct 23, 2016
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Hi, I am facing the same issues and would like to understand how you managed to get ride of them. Could you please share your contact details ? Thanks ...

“Would describe this as a con rather than an agency. ......”

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Sep 23,2015
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By: 'sannyh'
Sep 23,2015
4 people found
this helpful
Would describe this as a con rather than an agency. Worst customer service I have every received in my life....
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What agent could do to change your mind?
Agent incredibly disrespectful, as if I owed him something for calling.
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Comment on agent fees
About ‚£300 per month too much for the tiny box rooms they offer.
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“Horrible experience. In this company there are only LIER!High ......”

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Sep 21,2015
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Jorge
By: 'Jhon'
Sep 21,2015
3 people found
this helpful
Horrible experience. In this company there are only LIER! High FEES High PRICES NO SERVICE I would not suggest this company even to my worst enemy! STAY AWAY!...
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“Alessandro is a very kind and good agent. I was ......”

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Jun 25,2015
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Alessandro
By: 'Bousso'
Jun 25,2015
0 people found
this helpful
Alessandro is a very kind and good agent. I was looking desperately for a room to rent around Stratford because it's near my university. He was very helpful and did his best to for me to get it. Whatever he said about the house is ...
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“It was an awful experience from start to finish. The ......”

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Jun 16,2015
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Christina
By: 'Michaela'
Jun 16,2015
11 people found
this helpful
It was an awful experience from start to finish. The actual bureaucracy of there operation I understand. They are a lettings agency in London, and there is money to be made, and quite some. What bothers me is their lack of humanism. It is like ...
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Comment on agent fees
The fees are general London lettings fees for an agency, I wouldn't say that was an exorbitant amount, however for the service you receive and the way you are treated, it's a bit out of order.
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By: Gio
Jul 28, 2015
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Thanks to faithful customers like yourself, this past year has been one of the bests. As the year draws to a close, we wanted to let you know how much we appreciate your continued patronage. We look forward to many more years of working with you, and wish you the success you deserve. ...

“I have rented from Thecityrooms for 3 years (2012-15).First a ......”

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Jun 10,2015
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Jorge
By: 'Alessandro'
Jun 10,2015
14 people found
this helpful
I have rented from Thecityrooms for 3 years (2012-15). First a rather small house for 2 years, later a well-suited apartment. The reason behind my 1-star rating, even though in my opinion even that 1-star is a gift as it is not deserved at all, is the ...
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By: A review you can trust
Jun 10, 2015
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Well said mate! Couldn't agree more city rooms is as shambolic as they come. And Jorge Oh my goodness! The guy could barely put a sentence together. When it comes to reasoning or problem solving you got a better chance speaking to a deaf man! Jorge is the most rude, illiterate, unprofessional individual I have ever spoken to. ...

“I've signed a contract for a year with this agency ......”

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May 27,2015
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Jorge
By: 'Juliet'
May 27,2015
9 people found
this helpful
I've signed a contract for a year with this agency as they seemed to care for their customers. As I was in a hurry I did not check the reviews and only later realized I should've done so before. They showed me one room which ...
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By: Chris
Aug 16, 2015
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One of the most amazing things is the fact that they think people might actually believe their lies. They appear to think that flatmates do not talk to each other, whereas I imagine most form a bond created by their shared hatred of cityrooms. Dealing with Jorge is like dealing with a child, his constant lies and refusal to accept any blame for cityrooms incompetence is just completely baffling at times. How he still has a job, or how he can keep any job is one of the major mysteries of this wor ...

“I signed a contract with city room for 5 Months. Unfortunately ......”

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May 20,2015
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Jorge
By: 'Laure'
May 20,2015
0 people found
this helpful
I signed a contract with city room for 5 Months. Unfortunately for personnal raisons, I had to leave the place. Jorge helped me to solve the problem and we found a great agreement. So they are able to help you when you need support, they are ...
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By: Geo
May 22, 2015
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Thank you Laure, enjoy your stay. ...

“Honestly Jorge is the most rude, unprofessional, arrogant person I ......”

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May 10,2015
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Jorge
By: 'Annoyed'
May 10,2015
11 people found
this helpful
Honestly Jorge is the most rude, unprofessional, arrogant person I ever came across. Imagine he is a manager so it tells you everything you need to know about this back the alley lettings agency. Please don't even bother to rent with this company look elsewhere. ...
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Comment on agent fees
Expensive! In comparison to their atrocious service.
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By: Kelly M
Jun 27, 2017
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Jorge is the worst, NO, not one of the worst, I have never been treated like that, he is like the man from hell, arrogant and disgusting ...

“jorge sanchez has ripped me off with the final deposit ......”

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Apr 03,2015
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Jorge
By: 'do'
Apr 03,2015
11 people found
this helpful
jorge sanchez has ripped me off with the final deposit owning, use these people at your own peril, funny how he blames everyone else in his reviews, so hes telling us that all these other people are wrong....
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What agent could do to change your mind?
They like to take advantage of people.
Attached Filesnbsp;
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By: Anghel Lucian
Apr 20, 2020
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I have the same problem, only that I never moved in to begin with! The manager there Giovanni is the worst person there! ...

“The City Rooms were some of the most incompetent people ......”

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Mar 08,2015
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By: 'domsolanke'
Mar 08,2015
10 people found
this helpful
The City Rooms were some of the most incompetent people I have ever dealt with. They created problems for us before we even moved in. I booked to move into a property with a friend but they double booked one of the rooms. This meant ...
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By: George
Mar 13, 2015
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Dear Tenant, Thank you very much for your feedback, you review truly help us to improve or services. I invite you to contact me directly to [email protected], so I can understand better your needs. ...

“Absolutely horrific service - never use this agent!1. Immediately upon ......”

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Mar 04,2015
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By: 'Natalia'
Mar 04,2015
12 people found
this helpful
Absolutely horrific service - never use this agent! 1. Immediately upon renting a room in a flatshare I discovered there was no heating and hot water. The boiler needed to be replaced and this took over a month for them to do and I had to ...
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What agent could do to change your mind?
Absolutely nothing there were just so many problems constantly and they did nothing. If they had accepted that they were in breach of contract because their agent lied to me and allowed to leave the contract sooner that is the only thing that would've helped but I would still never have used or recommended them again
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By: Karoline
Oct 23, 2016
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Hi Natalia, really pleased to see that you managed to solve your pbs. I am going through the same thing, so would need your advice.. Would you mind to share your contact details with me? Thank you ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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