CityRooms.com
2.3/5, 272 reviews
33% recommended
34% sales valuation accuracy
32% sales fee satisfaction
35% lettings valuation accuracy
45% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 272
14th Oct 2024
reviewed by 'David'
“My experience with Cityrooms has been nothing short of a nightmare. From start to finish, they have demonstrated a complete ......”
19th Sep 2024
reviewed by 'Esther'
“I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly ......”
22nd Apr 2024
reviewed by 'K Stu'
“

They should go into the minus ⭐.

So I've been living abroad and when I came back decided ......”

8th Apr 2024
reviewed by 'A Current Tenant'
“The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them ......”
7th Mar 2024
reviewed by 'Carlo De Filippis'
“This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. ......”
27th Nov 2023
reviewed by 'Areeba'
“Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 34% 32% £0 £0
Lettings 35% 45% £450 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 84 161 0 0 0 0 2 19
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Address

First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

update staff | update details

Opening Hours
  • Monday: 09:45 - 19:00
  • Tuesday: 09:45 - 19:00
  • Wednesday: 09:45 - 19:00
  • Thursday: 09:45 - 19:00
  • Friday: 09:45 - 19:00
  • Saturday: 10:45 - 17:15
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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Estate agents
Letting agents
Latest Properties

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“Horrible!! Went to the agency on Friday and was told ......”

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Aug 01,2017
Minithumbdown
By: 'Sim'
Aug 01,2017
11 people found
this helpful
Horrible!! Went to the agency on Friday and was told that they had a couple of suitable shared flats for me. The agent repeatedly told me to pay the holding fee of 500 Pounds before even looking at the flat. I requested to view the property ...
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By: City Rooms
Aug 05, 2017
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Hello Sim. Can you please name the negotiator who served you? We have 20 cars on the road, ready to take clients for viewing. What you said should not have happened. We would like to investigate this matter so can you please kindly write to [email protected] with the date of visit, and person who served you? if you don't remember the name of the person, maybe a telephone number you can find from your phone? Thank you. And if you are interested in any of our rooms please arrange with CS (cu ...

“La habitación muy sencilla pero limpia y agradable.Alquile ......”

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Jul 28,2017
Minithumbup
By: 'Soledad'
Jul 28,2017
0 people found
this helpful
La habitación muy sencilla pero limpia y agradable. Alquile con mi novio desde el 15 de Agosto 2016.. tuvimos las llaves sin problemas..TENIENDO EN CUENTA PRECIO CALIDAD esta muy BUENA¡¡.Sin dudas los recomiendo...nos hicieron sentir como de la familia...Muchas gracias CITYROOMS¡¡¡ Very ...
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“worst staff, very bad tempered, very easy to piss off, ......”

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Jun 27,2017
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Jorge
By: 'Peter'
Jun 27,2017
13 people found
this helpful
worst staff, very bad tempered, very easy to piss off, always believe he is the boss, customers are pathetic bugs, when I email him, he seems not bother to talk to me...
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By: Andrea c
Feb 11, 2018
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Aren't you ashamed of what you do? Get a real job! ...

“KEEP AWAY FROM THESE COWBOYS. They tried to sweet talk ......”

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Mar 19,2017
Minithumbdown
By: 'Jay'
Mar 19,2017
19 people found
this helpful
KEEP AWAY FROM THESE COWBOYS. They tried to sweet talk me into leaving a £500 deposit. Apparently this is the procedure before they can put an offer in to the landlord. I requested a copy of their terms & conditions along with a copy of their contract ...
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It's a scam and a total rip off
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“A complete waste of my time. Brigitte made me come ......”

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Mar 10,2017
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Brigita
By: 'Me'
Mar 10,2017
11 people found
this helpful
A complete waste of my time. Brigitte made me come by their office only two try to force me to make a deposit without seeing the room. The ad stated differently to what I was later told. Do not trust them....
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“Horrible!Wanted to see property,she told me,is the ......”

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Mar 07,2017
Minithumbdown
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Agata
By: 'JOZEF'
Mar 07,2017
11 people found
this helpful
Horrible!Wanted to see property,she told me,is the same as on the pictures!In the end she told us,room been rented,staid of show us the property.Basic thing is to see room where you gona spend most of time,right?...
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“worst agent in the world, they ask you to pay ......”

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Mar 04,2017
Minithumbdown
By: 'Margaux'
Mar 04,2017
10 people found
this helpful
worst agent in the world, they ask you to pay for everything, they also force you to give a 2 months deposit....
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By: Grace
May 05, 2017
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We are sorry to see your comment. It is standard that we require 6 weeks deposit for tenants with job reference, and 8 weeks deposit from unemployed tenants. I guess you are a student therefore was asked for 2 months deposit. Wish this clarify your misunderstanding. If you have further queries please do not hesitate to write to us at [email protected], Thank you for your time. ...

“DO NOT RENT FROM THESE PPL!!! SCAMMERS & THIEVES Rented a ......”

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Mar 01,2017
Minithumbdown
By: 'Angrydad'
Mar 01,2017
9 people found
this helpful
DO NOT RENT FROM THESE PPL!!! SCAMMERS & THIEVES Rented a shared flat for my son who is at uni, was told bills included & common areas cleaned weekly by cleaners, once we paid deposit we were sent contract which stated that bills were capped. A week ...
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Comment on agent fees
Rip off
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“Both of these people i have selected are **, and thieves. ......”

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Feb 23,2017
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Jorge
By: 'FJORGE'
Feb 23,2017
11 people found
this helpful
Both of these people i have selected are **, and thieves. After reporting multiple problems and being treated like dirt. They raise their voice like children if they don't agree, lie and threaten. They bully you into doing what you want, These lot have been reported ...
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“I am a travel writer and it was my first ......”

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Feb 15,2017
Minithumbdown
By: 'Janus'
Feb 15,2017
2 people found
this helpful
I am a travel writer and it was my first time to travel to London, so I checked booking.com to find a place where I could stay during my stay there. Prices were okay, and the staff were very accommodating. Rooms are very clean, ...
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By: Greg
Jun 09, 2017
View all comments (1)
A "thumps up"? And you're a Travel writer? I smell a rat here, terrible English and the only 5 star review out of dozens of 1 star!!! ...

“As all the others say, dont rent from these!! From ......”

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Jan 31,2017
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Brigita
By: 'Frank'
Jan 31,2017
10 people found
this helpful
As all the others say, dont rent from these!! From the start the agent (Brigita) was pushing me into the sale saying I was unable to view it. I finally viewed the place and it was an absolute disgrace, pictures were completely different to the ...
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Comment on agent fees
Bad
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“Basically I was fulled and robbed by this city room ......”

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Jan 16,2017
Minithumbdown
By: 'Max'
Jan 16,2017
8 people found
this helpful
Basically I was fulled and robbed by this city room agency,and they're agent LORENZO I was attracted with an good offer almost forced to walk asap in this office,I accept to walk in there to see the offer, once in Lorenzo start talking ...
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Comment on agent fees
Baaaad
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“Absolute disgrace! DO NOT RENT FROM THESE PEOPLE THEY WILL ......”

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Jan 07,2017
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Jorge
By: 'fcityrooms'
Jan 07,2017
9 people found
this helpful
Absolute disgrace! DO NOT RENT FROM THESE PEOPLE THEY WILL ROB YOU!!! 100% guaranteed to steal your deposit. 100% guaranteed not to fix anything unless you threaten to go down to the office and make a scene in front of potential tenants. Will do the sloppiest, shoddiest ...
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“The agency head helped me out with refunding my deposit ......”

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Dec 31,2016
Minithumbdown
By: 'Jainisha'
Dec 31,2016
2 people found
this helpful
The agency head helped me out with refunding my deposit on some conditions but they were very helpful to me...
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“We rented from Cityrooms for 11 months and getting our deposit ......”

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Dec 12,2016
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Sun
By: 'Rachel'
Dec 12,2016
11 people found
this helpful
We rented from Cityrooms for 11 months and getting our deposit back was a nightmare. They said that we had bills to pay (yes they say bills are included but the cap allows them to charge you if they feel like it) and kept our deposit ...
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Comment on agent fees
horrible fees when we started and horrible fees when we left. Inventory fee of £30 for a bed, mattress, ikea table and chair in our room. then they charged us £15 to reference us to the new agency we let from. Ridiculous.
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“Worst agency I ever encountered.Services is in one word ......”

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Dec 07,2016
Minithumbdown
By: 'Lukas'
Dec 07,2016
6 people found
this helpful
Worst agency I ever encountered. Services is in one word disastrous. People broke into our appartment and once we contacted cityrooms they simply didn't care. Their prices are way above market standards. This company should be banned from doing business in London or any city. ...
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Comment on agent fees
Fees are way to high.
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“Worst agency I ever encountered.Services is in one word ......”

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Dec 07,2016
Minithumbdown
By: 'Lukas'
Dec 07,2016
9 people found
this helpful
Worst agency I ever encountered. Services is in one word disastrous. People broke into our appartment and once we contacted cityrooms they simply didn't care. Their prices are way above market standards. This company should be banned from doing business in London or any city. ...
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Comment on agent fees
Fees are way to high.
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“Do not use this so called estate agents .Once you ......”

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Dec 06,2016
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Amy
By: 'sienna'
Dec 06,2016
6 people found
this helpful
Do not use this so called estate agents .Once you deposit your 300 ponds deposit to view a room you have not seen by the way ,,you'll never get your money back if you do not like the room .This people are scammers.! Farruh is a ...
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“*WARNING!!* *WARNING!!*From the very first encounter with this company, ......”

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Dec 06,2016
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Jorge
By: 'Tammy'
Dec 06,2016
6 people found
this helpful
*WARNING!!* *WARNING!!* From the very first encounter with this company, we had awful experiences and we were ripped off. They lie and scam you out of money at every chance they get. They DO charge you for bills (even though the ad says they don't). ...
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Comment on agent fees
Awful. Rip off
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“Not just the worst estate agency I've had the misfortune ......”

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Dec 05,2016
Minithumbdown
By: 'Yasin'
Dec 05,2016
5 people found
this helpful
Not just the worst estate agency I've had the misfortune of dealing with, they are the worst company I've ever dealt with. Jorge is the Del Boy, wheeler dealer type, happy to screw you over if it means more money. City Rooms is a greed-centric ...
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“Avoid CityRooms at all costs! From the very beginning their ......”

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Dec 05,2016
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Jorge
By: 'Roberto'
Dec 05,2016
8 people found
this helpful
Avoid CityRooms at all costs! From the very beginning their lack of communication, replying to my emails very late, having to call up to 5 times a day, several times a week just to have certain things sorted out, things that THEY were responsible for (no ...
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“By far one of the worst letting service companies I ......”

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Dec 02,2016
Minithumbdown
By: 'Denis'
Dec 02,2016
3 people found
this helpful
By far one of the worst letting service companies I have ever worked with. I was a tenant at one of their properties for more than a year. During this time we were without water and heating on a regular basis. My flatmates and myself ...
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Comment on agent fees
Horrible high and illogical fees. They charge you for pretty much anything they can.
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“Only getting 1 star because I can't give them 0. Most terrible ......”

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Nov 29,2016
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Jorge
By: 'Rippedoff'
Nov 29,2016
6 people found
this helpful
Only getting 1 star because I can't give them 0. Most terrible company I have ever dealt with. Identity being hidden because I'm genuinely concerned that Jorge will try to bully me more than he already has done! Constantly pressuring you and threatening you trying to make ...
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Comment on agent fees
Bad because of the horrendous lack of transparency from the start.
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“Poor experience dealing with City Rooms during my tenancy. I ......”

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Nov 10,2016
Minithumbdown
By: 'wagss5'
Nov 10,2016
6 people found
this helpful
Poor experience dealing with City Rooms during my tenancy. I was informed that only 2 other people would live in the flat and when I arrived there were 4 others. I was also promised numerous inventories for the kitchen including stools but these were not provided. When ...
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Comment on agent fees
Average fees although they rush you into signing the contract (watch out for the £30 inventory fee when leaving)
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“I chose Alessandra as she is the manager of the ......”

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Oct 31,2016
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Alessandra
By: 'Kostis'
Oct 31,2016
5 people found
this helpful
I chose Alessandra as she is the manager of the Stratford department. Customer service is terrible and they only care about taking your money. I have been left without facilities like oven for 5 weeks and no washing machine for 8 weeks. No compensation was given for ...
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Comment on agent fees
Good
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“When I got to my room, there was only one ......”

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Oct 28,2016
Minithumbdown
By: 'BarryDylan'
Oct 28,2016
4 people found
this helpful
When I got to my room, there was only one working plug socket and this sparked when you plugged something in. The house was a state from the previous tenants and no effort was made to clean up the things left behind by the previous ...
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Comment on agent fees
bad
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“Do not go anywhere near City Rooms! I wish I ......”

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Oct 25,2016
Minithumbdown
By: 'lauraakalaura'
Oct 25,2016
6 people found
this helpful
Do not go anywhere near City Rooms! I wish I read the reviews prior to my experience with them. They are awful, rude people that only care about taking your money, and as much as they possibly can. They will lie to your face to ...
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Comment on agent fees
Terrible - completely overpaid for everything.
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“AVOID! AVOID! AVOID! RUN AWAY FROM THEM! When I was ......”

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Oct 23,2016
Minithumbdown
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Alessandro
By: 'Andreea'
Oct 23,2016
7 people found
this helpful
AVOID! AVOID! AVOID! RUN AWAY FROM THEM! When I was introduced to the flat by one of the agency`s representative I was told that all the bills where going to be included. When I signed the contract I found out that the agency covered ...
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“City room is really the worst agency so far!! Lack ......”

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Oct 11,2016
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Jorge
By: 'Christie'
Oct 11,2016
8 people found
this helpful
City room is really the worst agency so far!! Lack of communication and comprehension. Once you're in the flat, all they want, is you paying a rent and that's it. They don't care if you need maintenance in your flat. I did not have hot ...
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“Don't go to CityRooms!!!If you are considering this agency ......”

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Oct 11,2016
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Jorge
By: 'Paul'
Oct 11,2016
5 people found
this helpful
Don't go to CityRooms!!! If you are considering this agency please first see all the reviews on google and then decide. Because after you pay the money you will be treated like shit. The manager Jorge Sanchez will get money from you by all means ...
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Comment on agent fees
bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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