CityRooms.com
2.3/5, 271 reviews
33% recommended
34% sales valuation accuracy
32% sales fee satisfaction
35% lettings valuation accuracy
45% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 271
19th Sep 2024
reviewed by 'Esther'
“I recently had the pleasure of working with city rooms as my rental agent, and I can't recommend them highly ......”
22nd Apr 2024
reviewed by 'K Stu'
“

They should go into the minus ⭐.

So I've been living abroad and when I came back decided ......”

8th Apr 2024
reviewed by 'A Current Tenant'
“The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them ......”
7th Mar 2024
reviewed by 'Carlo De Filippis'
“This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. ......”
27th Nov 2023
reviewed by 'Areeba'
“Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting ......”
11th Aug 2023
reviewed by 'Atakan'
“They don't show the room until they make the contract. After I moved demolition work started. The work starts at 7 ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 34% 32% £0 £0
Lettings 35% 45% £450 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 84 160 0 0 0 0 2 19
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Address

First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

update staff | update details

Opening Hours
  • Monday: 09:45 - 19:00
  • Tuesday: 09:45 - 19:00
  • Wednesday: 09:45 - 19:00
  • Thursday: 09:45 - 19:00
  • Friday: 09:45 - 19:00
  • Saturday: 10:45 - 17:15
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
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“A truly abysmal experience...”

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Sep 26,2018
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Jorge
By: 'Guthrie'
Sep 26,2018
22 people found
this helpful
Hi Jorge, I just wanted to ensure that I will continue to protest the way I have been treated by your agency unless my deposit is refunded in the amount of 900 pounds....
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Comment on agent fees
The agents include several hidden fees including a move out fee hidden in the terms of service.
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By: Jorge
Sep 26, 2018
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The Tenant has a contractual obligation to pay for the cost of a Check-out Report at the end of the tenancy, a copy of which has been provided in evidence, so, please find the contributory sum claimed to be fair, in line with current market rates, reasonable and a common cost incurred by occupants of a rented property, we will uphold this claim in full and retain £30.00 from the Deposit. From the Tenancy Agreement provided, clause 14 informs the tenant about a check out fee £30 pounds: T ...

“Student Robbers!! - fraudulent deposit scheme, rooms are stink - AVOID City Rooms!!!...”

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Sep 25,2018
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By: 'Robbed'
Sep 25,2018
15 people found
this helpful
Learn from my mistake - DO NOT PAY them NOTHING until you see the room in person! THEY WILL take your deposit, and then not refund it if you don't like the room seems to be part their business model. 10/10 times you won't like the ...
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Comment on agent fees
BAD!! Avoid this agency. Never pay them anything until you see the room in person. The positive reviews are FAKE!!! and most likely someone who is hired there is writing that stuff.. This agency is only interested in your money.
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“Professional Scammers...”

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Sep 25,2018
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Jorge
By: 'Jay'
Sep 25,2018
13 people found
this helpful
I would give this place 0 stars if I had the option. Absolute bunch of scammers. Seems like i'm not the only one who has had the same problem with this company. I was pressured into paying a holding deposit for a room before viewing it ...
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Comment on agent fees
Horrible
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“Rude & Aggresive...”

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Sep 25,2018
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Adam
By: 'Monika'
Sep 25,2018
15 people found
this helpful
Tried to call with no answer, I got a message an hour later asking me to come to offices, all within time that I work. Being short on time I asked to go directly to a viewing as it seemed a bit of a waste ...
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By: Carlito
Oct 09, 2018
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Here there is the real conversation ...

“Disaster...”

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Sep 17,2018
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Kevin
By: 'Kevin'
Sep 17,2018
13 people found
this helpful
My experience with cityrooms was a nightmare from beggining till the end. Firstly when i came to them office, i got interessted about a room, but i don't know why they couldnt arrange a viewing of it , and i had to choose to move in ...
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Bad
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“Terrible...”

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Sep 07,2018
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By: 'Londoninternship'
Sep 07,2018
9 people found
this helpful
Cannot see the room before moving in, dishonest agents that modify the contract post signing, room in a social housing. Hidden move out fees in the contracts Awful experience, chose somewhere else...
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Comment on agent fees
Bad
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By: Unimpressed Customer
Oct 01, 2018
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I first met with Arthur (Arturs Ntiri) on 17/8/18 at the city rooms office in Stepney Green where I agreed on a property to move in to on the 13/10/2018. I paid my £300 holding fee and was told I could view the property a few weeks prior to my move in date to make sure I was 100% happy. On 25/9/18 I text Arthur to ask if we could arrange a viewing and his response was ‘Hey Allana, thanks for your message. I hope you are well, sure no problem. Could we please meet up in my office first just to ...

“A very positive flat hunting and renting experience during a period of uncertainty...”

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Jul 18,2018
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By: 'P.X.'
Jul 18,2018
8 people found
this helpful
Since I recently got in touch again with CityRooms to receive some documentation I was missing for my records, I came across some very negative reviews about the agency. For this reason I would like to share my experience. I am actually very happy on ...
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“The Black Plague of agencies...”

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Jul 11,2018
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By: 'noyb1234'
Jul 11,2018
14 people found
this helpful
Agency full of liars. Delivered poor service and home maintenance. I requested for the landlord name, by law has to be provided in 21 days, after 3 weeks they said they were the landlords and now they send us an email saying that landlord want the property ...
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By: Jorge
Jul 13, 2018
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Dear noyb123 (which translates to "none of your business"), Before I proceed, I must explain that Cityrooms don't operate a standard letting process where we let and manage on behalf of a landlord and simply act as a liaison between landlord and tenant, reporting from the tenant and taking instructions from the landlord as necessary. Rather, Cityrooms enter into an agreement with the property owner which gives us the right to sublet individual rooms under separate tenancy agreements. The prop ...

“Awful-avoid like the plague...”

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Jul 11,2018
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Jorge
By: 'Dissatisfied'
Jul 11,2018
14 people found
this helpful
Anyone looking to move to London: avoid this disaster!!!! By far the worst experience I have ever had with any agent anywhere in the world. Despite having paid an upfront booking fee and signed a contract for one room, on the day I turned up ...
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Comment on agent fees
Atrocious. A £900 deposit that I’d better have back ASAP or I’ll add it to the list of legal complaints for the solicitor to deal with
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By: Karim Toure
May 22, 2019
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Hi, Robert I wish to get in contact with you Jorge has stolen all of my belongings including my passport. I have proof, he's also tried to blackmail me. Hope I here from you soonm ...

“Don't rent with them ! It's a scam...”

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Jul 11,2018
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doris
By: 'DorisP'
Jul 11,2018
12 people found
this helpful
When I enter the agency I was in a rush and had to find a place the fastest as possible ! As soon as they saw that they proposed me a room but upgraded the monthly price from 700£ with the previous tenant to 966£ with me, I ...
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Comment on agent fees
Bad ! Very expensive agency , huge deposit !!! Depends of the face of the client !
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By: Jorge
Jul 13, 2018
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Hi Doris, This email is a copy and pase from your email to cityrooms. -----Original Message----- From: Doris PUZIN Sent: Monday, May 14, 2018 4:52 PM To: [email protected] Subject: NW6 4 - end of rent Dear Giovanni, I rented a room with you in February, the end of the contract is supposed to be the 6th of August but I have a job opportunity in Dublin so I need to move out by may the 30th 2018. What is the procedure please ? Best regards, Doris Puzin With this, we ...

“Total SCAM...”

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Jul 11,2018
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By: 'Highly'
Jul 11,2018
7 people found
this helpful
This is the absolute WORST letting agency in London! I've been in one of their properties for 3 months now and have had NO WiFi even though it's included in my contract. The “cleaning” is HORRIFIC!!! My flatmates and myself have contacted the agency many many ...
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By: Javier Ruiz
Feb 03, 2019
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Highly Disappointed is right: Internet connection is a disaster, they don't care about how long you don't have internet or if the internet connection is awful. ...

“Worst Customer Service...”

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Jul 11,2018
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Jorge
By: 'Arkia'
Jul 11,2018
9 people found
this helpful
I am renting a room in Poplar managed by city room London, the customer service is always the worst. It takes months to replace kitchen equipment and they did not replace the dishwasher saying that it is a fire hazard. They try to evict tenants ...
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By: Jorge
Jul 13, 2018
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Hi Arkia, I couldn't find your name in our system. Could you please be more specific about which kitchen equipment took months to be replaced? This doesn't sound normal to us. Please email me with more details to [email protected] or write back using this platform if that is more convenient for you. Regards, ...

“DO NOT USE!...”

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Jul 11,2018
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Jorge
By: 'Jorge'
Jul 11,2018
10 people found
this helpful
I used this company previously and complained to the council because of the squalid conditions and overcrowding. As a result, on 14 May 2015, Cityrooms.com appeared before Highbury Magistrates' Court and plead guilty to failing to comply with the Overcrowding Notice. The company director pled guilty ...
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Comment on agent fees
Complete fabrications made on SpareRoom, will lie and not disclose until after you've put a deposit down.
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By: Gio
Oct 14, 2018
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Hi, We went to court and you lost the case. If you want I can upload the letter from the court dismissing your case. ...

“Slumlords - Do not sign with them!...”

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Jul 11,2018
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By: 'Suf'
Jul 11,2018
11 people found
this helpful
By far, the very worst company I have ever dealt with. They consistently lie and cheat with no shame. It's disgusting watching grown men squirm when they get caught lying. *. They have no regard for safety, the law or even basic human decency. They will ...
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Comment on agent fees
Please consider your deposit non-refundable. Expect "hidden fees" and lies.
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“Run far away from this agency...”

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May 22,2018
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Giogio
By: 'Frenchisco'
May 22,2018
8 people found
this helpful
This is the worst agency I've ever had to contract with. They constantly lied to the tenants and delivered the poorest quality of service. Within 2 weeks of a new property, wi still did not have internet, and the washing machine broke. It took them 2 additional ...
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By: Jorge
May 25, 2018
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Hi Franchesco, you agreed on a 5 week "internet installation" wait, the washing machine indeed took 10 days (not 2 weeks) to be fully replaced and you were refunded the cost of your launderette for these 10 days. The cleaning is not 3 times per month but fortnightly. In price, I would say we are about average compared to the market. ...

“TIME WASTERS, AVOID AVOID AVOID!!!...”

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May 22,2018
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By: 'StephB'
May 22,2018
11 people found
this helpful
TIME WASTERS... AVOID AVOID AVOID!! I wouldn't even give them 1 star if I didn't have too... I didn't even get to the stage of renting with City Rooms. I was booked (or atleast I thought I was) to view a room, I was told to ...
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n/a
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By: Jorge
Jun 07, 2018
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Hi Steph, Thanks for confirming that you didn't even get to the stage to try our services. The traffic of applicants on London is high and yes indeed sometimes a room is available today and gone the day after. Sorry about the keys, we can always improve on that, but 1 star its a bit to drastic for your experience don't you agree? Best of luck. ...

“I believe they should be shut down. This is our ......”

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Feb 10,2018
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Kate
By: 'Jack'
Feb 10,2018
10 people found
this helpful
I believe they should be shut down. This is our experience: - We were told all tenants in the house will sign a 12 month contract, but we have lived with 6 different people already. We are not introduced to new people and it doesn't feel very ...
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Comment on agent fees
Sales team lied about bills. They also tried to charge a fee to reimburse some deposit after we got employment, which is not stated anywhere in the contract or anywhere.
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By: Jorge
Jun 07, 2018
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Hi Jack, Thanks for your comments, just to clarify, before your sign the tenancy agreement, you signed something called "holding deposit" in this form you can clearly find the Landlord contribution towards the bills, it is literally next to where you signed so its very unlikely that missed this part. With regards to the atmosphere and tenant rotation, well, what can we do? send me your suggestion to my email [email protected]. Overall, there is an en-suite room in the property, ...

“bad experience with cityrooms If I could give 0 stars. They're ......”

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Jan 30,2018
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By: 'Lida'
Jan 30,2018
8 people found
this helpful
bad experience with cityrooms If I could give 0 stars. They're liars Do not take it room from them....
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Comment on agent fees
If I could give 0 stars, I will give them. I asked for the help of the EY 5QJ cityrooms. Where I had a meeting from Luke. I did not want to sign a £ 300 deposit. He assured me that the deposit that if I change the view of the deposit will not come and will be returned. When I asked to return the deposit the cityrooms ignore me. When I asked for a tour of the room. he said that I had to pay the deposit and then they showed me a room. Do not trust this agency.
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“If I could give this so called "agency" zero stars ......”

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Jan 25,2018
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By: 'Laura_Samantha'
Jan 25,2018
14 people found
this helpful
If I could give this so called "agency" zero stars I would. I had been emailing staff *about viewing a room and had arranged an appointment to meet him in their offices at 11am on Tuesday the 23rd jan to view this property and he ...
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“CityRooms is a letting agency specialising in HMO, flat-share lettings. ......”

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Jan 18,2018
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By: 'CityRoom'
Jan 18,2018
15 people found
this helpful
CityRooms is a letting agency specialising in HMO, flat-share lettings. If I could give them a negative star, I would. From the start they use unscrupulous business tactics. First a potential tenant has to show up at their offices, rather than at the flat. In ...
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na
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By: Carlos Segredo from Uruguay
Jun 03, 2021
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It was a nightmare and I couldn't resign contract thanks God is just one month to go, I never has been a second hand smoker so habitue nor smell in my room from I do not know were alcohol so strong day in and nights, never see so many unrespectful persons among other thing I can't mention for the privacy act not to mention things that could make me be in trouble men. I tell you this is the devil and I do not know how I get that phone call one day when I was sleeping because I never before li ...

“Ulugbek was horrible, condescending and pressuring.Would not let me ......”

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Dec 13,2017
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Ulugbek
By: 'EK'
Dec 13,2017
7 people found
this helpful
Ulugbek was horrible, condescending and pressuring. Would not let me view the property, and expected me to sign there and then. Made me feel like an idiot for even suggesting to view the property. They invited me to their offices on the basis that I ...
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“Stay away from this agency. I regret not reading all ......”

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Nov 30,2017
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Jorge
By: 'Samuele'
Nov 30,2017
12 people found
this helpful
Stay away from this agency. I regret not reading all these reviews before dealing with city rooms. Non that I made this point, I can tell you my story with city rooms. Be warned, the review is quite long. The first alarm should have rang ...
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“Cityrooms has very nice properties but that is sadly all ......”

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Nov 09,2017
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Kate
By: 'floc'
Nov 09,2017
5 people found
this helpful
Cityrooms has very nice properties but that is sadly all there is to it. They are extremely PAINFUL to deal with: 1. They pretend - and make you pay for - supposedly fully serviced properties. However, you have to constantly fight with them to get things ...
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Comment on agent fees
There are no fees for long term contracts which is good. But honestly, I wish I had paid the short term contract and could have been out of the flat by now
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“So far so good, most bad reviews are from people ......”

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Oct 27,2017
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By: 'Bobstarius'
Oct 27,2017
0 people found
this helpful
So far so good, most bad reviews are from people not reading the contract properly so please make sure you do. Also try to get a viewing and analyse the property, use your own judgement and don't just give 1 star due to a lack of ...
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“I would give zero stars if I could I moved ......”

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Oct 06,2017
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By: 'Valentina'
Oct 06,2017
7 people found
this helpful
I would give zero stars if I could I moved out 3,5 months ago after the worst renting experience ever encountered. The house was in a terrible condition, they put double the amount of people into every single one of the rooms and took maintenance and ...
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Comment on agent fees
They will rip you off for everything
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“I am only giving this company one star as there ......”

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Oct 05,2017
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By: 'Jennifer92'
Oct 05,2017
7 people found
this helpful
I am only giving this company one star as there is no option provided to not give a rating full stop. I really wish I had read the reviews on this page before venturing down the London office this month, what the bad reviews are ...
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Comment on agent fees
High, unprofessional, disgusting rooms
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“Anyone who comes across this company on EasyRoomate.com needs ......”

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Aug 30,2017
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By: 'Leon'
Aug 30,2017
12 people found
this helpful
Anyone who comes across this company on EasyRoomate.com needs to know that it's a complete and utter scam. They bombard you with a ridiculous amount of fake apartments and respond with a generic statement until they realise they've got your attention. I've attached some ...
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Comment on agent fees
No doubt these would have been paid before viewing and I would have lost my money. Fortunately, I'm not a complete moron.
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By: Heath
May 10, 2018
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Holy cr*pTiger. I've only just discovered you made this comment about having lived with me. Utter fabrication and I have proof. I moved into a property the following day (studio flat - alone) and I have proof of this. I've sent this evidence to AllAgents and I'm engaging a lawyer as I've had enough with the lies and unscrupulous reviews on this site by City Rooms. They engage staff or tenants with free rent to write lies. I have never lived with anyone in the UK and I have proof that Tiger ...

“This is one of the best agencies in London. I'm ......”

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Aug 29,2017
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By: 'Alfio'
Aug 29,2017
1 people found
this helpful
This is one of the best agencies in London. I'm proud to have chosen this agency. Thanks! I'll recommend it...
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“A soliciting agency does not respect what it says. I ......”

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Aug 10,2017
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By: 'Maya'
Aug 10,2017
13 people found
this helpful
A soliciting agency does not respect what it says. I live an unpleasant, horrible experience with these people. The agency should be closed !!...
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Comment on agent fees
Some time ago, my friend and I wanted to take a double room through the agency, so we will not have any problems. As I said, I gave the City Rooms Agency an employee named Leonardo told us he had a room in Bromley By Bow and asked how long we wanted to stay, six months or a year. We said to start for a six-month contract. He told us that we have to pay for a 5-week deposit and that we can do it in 2 installments, the first for 2 weeks and a month, the rest, or all the time We paid the deposit for 2 weeks and within 5 days we were to move and sign the contract. The day we had to sign the contract (last Wednesday) I was faced with the fact that the contract is only for 2 months, not even for 6 months, and that after some time we have to come to the office to talk to someone else Renegotiate the price and possibly get something to rent. I received a mail from a certain Danilo who is a negotiator and told me to come today to see what we can do, I quote: "Today at 10am I will be in the office" At 10:45 am I was in front of the office and find out that Mr. Danilo is not at work today, he does not know if he's coming. I call him, he rejects me and sends me a message telling me that he's trapped if we can get to the table afterwards. You say, does it seem right to you what this agency does? It has brought us to the limit of patience.
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“Horrible!! Went to the agency on Friday and was told ......”

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Aug 01,2017
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By: 'Sim'
Aug 01,2017
11 people found
this helpful
Horrible!! Went to the agency on Friday and was told that they had a couple of suitable shared flats for me. The agent repeatedly told me to pay the holding fee of 500 Pounds before even looking at the flat. I requested to view the property ...
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By: City Rooms
Aug 05, 2017
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Hello Sim. Can you please name the negotiator who served you? We have 20 cars on the road, ready to take clients for viewing. What you said should not have happened. We would like to investigate this matter so can you please kindly write to [email protected] with the date of visit, and person who served you? if you don't remember the name of the person, maybe a telephone number you can find from your phone? Thank you. And if you are interested in any of our rooms please arrange with CS (cu ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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