34% sales valuation accuracy
32% sales fee satisfaction
35% lettings valuation accuracy
45% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 271
19th Sep 2024
reviewed by 'Esther'
22nd Apr 2024
reviewed by 'K Stu'
8th Apr 2024
reviewed by 'A Current Tenant'
7th Mar 2024
reviewed by 'Carlo De Filippis'
27th Nov 2023
reviewed by 'Areeba'
11th Aug 2023
reviewed by 'Atakan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 34% | 32% | £0 | £0 |
| Lettings | 35% | 45% | £450 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 84 | 160 | 0 | 0 | 0 | 0 | 2 | 19 |
Areas covered
- E1
- EC2
- E14
- WC1
- N1
- WC2
- SE1
- SE8
- SE16
- E2
- E3
- SW1
- EC1
Address
First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 08,2021
Jun 08,2021
22
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TENANTS AND LANDLORDS MUST READ!!!
Sun & Zhou Limited is owned by a couple (Mr Xingjian Zhou and Mrs Grace Peng Sun). This company is a parent company of Mr Zhou's Oliver Walton Limited (trading as City Rooms).
Mr Xingjian Zhou（Jason Zhou) had a history ...
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May 17, 2022
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City Rooms keep getting away with it... If you want to get in contact with us, just fill out this: https://forms.gle//wuBP9FpEv26VHDra7 ...
May 18,2021
May 18,2021
13
people found
this helpful
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This company is extremely unprofessional and they treat you so bad. No one gets back to you when there is a problem. We had a sink and bath blockage for months because they ignored us, we had no heating for weeks and no washing machine. ...
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May 17,2021
May 17,2021
3
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After a bit more than one year dealing with this people, my opinion is that there is a luck of professionality, competence and ethic from this company. To whoever is dealing with them, I can only say that I am sorry. I have been in ...
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May 11,2021
May 11,2021
6
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Hello everyone,
If you think you've been the victim of a scam or fraud. Please send your complaint with evidence to the Serious Fraud Office at : [email protected].
Please note the company's registered name on Companies House is Oliver Walton Limited, not ...
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Apr 28,2021
Apr 28,2021
10
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I strongly recommend not signing any kind of contract with this agency. They would ask for a deposit and then try to deduct as much as they can. They would charge you 150 for cleaning plus any over usage of the bills without any proof of ...
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Jun 28, 2021
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The worst agency ever in LONDON!!!
PLEASE IF YOU LOVE YOURSELF DONT RENT FROM THIS AGENCY.
SHITTY PEOPLE UNPROFESSIONAL AND DISGUSTING ROOM. ...
Apr 23,2021
Apr 23,2021
7
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1. No virtual tour or on-site tour and no official paperwork done and they charge me half a month rent.
2. Background checks: Confirmation of my legal residence time. As I have already told them that I am expecting my further extension visa and cannot promise the ...
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Apr 15,2021
Apr 15,2021
9
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If you want to live in a crackhouse and pay £900, you found the right place!
Here is my experience with cityrooms:
- My housemates were mostly addicts with no respect or understanding for people they're sharing house with
- We had police coming over a ...
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May 10, 2021
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Good luck with that. LOL! ...
Mar 30,2021
Mar 30,2021
4
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Please see attachment for example of the level of professionalism they would use when dealing with complaints - this is not just a forum issue, they would speak to you personally like this, and worse. Disgraceful, considering you are giving them a lot (way too ...
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Apr 07, 2021
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S-j-
I am sorry you feel this way my man, we will still be thrilled to take you out for lunch once restaurants reopen and personally discuss with you your issue with our company.
Keep strong my man, we will sort it out. ...
Mar 27,2021
Mar 27,2021
6
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this helpful
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I spoke with Alex, a really unprofessional guy. I asked to him 3 times if I can visit the room and he changed the subject, I asked again and I said if I can't visit the room I wasn't interested anymore. He just said “no problem”. ...
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Mar 27,2021
Mar 27,2021
4
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I been scammed by them I want to take action against them with my boyfriend we need to be many people leave your mail I will contact you !...
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May 16, 2021
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Please public your email address here for everyone to contact (this can be your second email address). I'm taking legal action against this fraudulent company as well. ...
Mar 23,2021
Mar 23,2021
4
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Avoid this agency
After a bit more than one year dealing with this people, my opinion is that there is a luck of professionality, competence, ethic and honesty from this company. To whoever is dealing with them, I can only say that I am sorry. ...
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Mar 30, 2021
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Can I just add please, all of what you say is my experience with them also. I would like to add an example of the standard kind of response you can expect to receive if you ever try to sort out or report any kind of issues. They have nothing but utter contempt for paying tenants and the level of unprofessionalism is shocking. ...
Mar 23,2021
Mar 23,2021
7
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If you hate someone, direct them to cityroom. You can stay sure they will loose mone, sleep, health and will quickly move out of london.
This organised crime dressed as a letting agency should be avoided at all cost. They provide the tenants with filthy, ...
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Mar 23, 2021
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I can confirm. Could write a book about all of the ways they are horrific. I feel so bad for anyone still dealing with them. They actually gave me clinical depression. ...
Mar 23,2021
Mar 23,2021
10
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this helpful
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Don't trust reviews on Trustpilot, this site permits honesty. City Rooms keep removing honest reviews elsewhere. You will see all 'positive' reviews follow the same format - always including a name of an agent. I assure you you will physically, financially and psychologically be tortured ...
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Comment on agent fees
Bad - extremely overpriced for terrible, overcrowded living conditions
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Mar 20,2021
Mar 20,2021
11
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AVOID THEM. Do not even think of renting under CityRooms
I moved out of the property earlier this month due to the lack of service and empty promises, as well as the poor management handling.
My agent was Alex, he just completely left me in ...
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Feb 23,2021
Feb 23,2021
6
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Hi all, I am here to express my concerns about an agency called cityrooms.
Beware of a “ malicious clause” in the contract which says:
3.1.3 To pay a fair proportion (as notified by the Licensor) of Overusages in relation to electricity, gas supplyto the Property during ...
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Feb 15,2021
Feb 15,2021
7
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A fraud company, walk away.
Useless management, they only want to squeeze your money and keep as much deposit they can when you leave.
Be sure you take pictures when you arrive and when you leave, that saved me to lose hundreds of pounds....
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Feb 12,2021
Feb 12,2021
11
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LANDLORDS AND TENANTS BEWARE.
Landlords - CityRooms properties are not being looked after and some of the tenants in prime locations are benefits claimants or jobless - how do they pay their rent I have no idea.
Tenants - you will not get after-sales service, ...
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Jan 25,2021
Jan 25,2021
8
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This is scam letting agency. You want all inclusive rent and they promise you everything is included but when you get there, the other tenants tells you to pay for energy because what city room provided is not enough. You have to pay by force ...
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Jan 18,2021
Jan 18,2021
11
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I wish i could give 0 or negative star reviews about this agency because all the good reviews are FAKE. Absolutely disgustingly sleazy behaviour where they disappear after taking your deposit. My agent Fabio did that exactly and never bothered to tell me what the name ...
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Jan 05,2021
Jan 05,2021
9
people found
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I let my flat through cityrooms.
The results:
Rent unpaid
Unauthorised alterations made to flat
Furniture stolen
Refused to vacate at end of tenancy....
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Dec 30,2020
Dec 30,2020
0
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I was not convinced about using cityrooms but after Matt invited me for a chatted he was straight up, Shel;by was lovely to chat with on the phone every few weeks, but when it came down to the final few weeks of my contract ...
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Dec 30,2020
Dec 30,2020
10
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Absolute disgusting service . To name , Gerardo and Jorge Sanchez which both was managers . And I got such atrocious service from these managers which was an absolute joke . They were total scammer and charged deposits twice for me . I would rate them negative values if possible . ...
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Jan 27, 2021
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Hi we received the a similar scam from this company, please contact us - we are going to appeal against them to the SCC,
My email is
[email protected]
Your info will be greatly appreciated! ...
Dec 18,2020
Dec 18,2020
0
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Myself and friend were looking for a room for the first time in which we both had absolutely no experience in! Both feeling anxious about which estate agents to go with, I met Tim who totally reassured me he'd help us every step of the ...
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Dec 16,2020
Dec 16,2020
9
people found
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Dear landlords,
Cityrooms is one of the worst if not THE worst tenant I ever had.
Please do not deal with Cityrooms as they:
1. unilaterally withhold rental payment and do not consult with landlords
2. do not perform on the contract they sign
3. do not pay ...
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Dec 14,2020
Dec 14,2020
0
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Cityrooms were efficient and well priced. This is our second time of using them and I thought that the service was excellent. Our agent, Gino was so helpful in guiding us and was polite, knowledgeable and prompt in answering any questions we had or to ...
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Dec 04,2020
Dec 04,2020
0
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Hi I would just like to say Laura from cityrooms has been absolutely fantastic throughout the whole process. I am not living at the property as yet but will move in soon. Laura has taken care of all of the viewings I requested she completely ...
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Nov 26,2020
Nov 26,2020
0
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Impressed by a professional but friendly service. With honest advice by Leon.
Would recommend having your viewings attended. Leon makes the viewings easy and gives an extremely professional safe viewing. Leon is always on time for appointments and makes viewings stress free....
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Nov 23,2020
Nov 23,2020
0
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Dear cityrooms
You have a fantastic, my agent in Steve I cant sing his praises enough. He has been on the pulse every step of the way from first meeting to moving into my room. Much appreciated in this difficult times....
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Nov 19,2020
Nov 19,2020
4
people found
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stay away from this agency. one woman lives in the next room and she has a problem with me and my child who visit me for two weeks. the neighbor moves my private things and is not nice for my child and Mr. Giovanni supports ...
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Dec 27, 2020
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Hi please contact me I like to talk to you about them 07463483499 ...
Nov 14,2020
Nov 14,2020
0
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We were new to city rooms, having used traditional estate agents in the past. We'd heard very positive things about the process and were delighted to experience this first hand for ourselves. The team were extremely professional, and we felt we benefited from the combination ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
