City Residential Ltd
4.7/5, 74 reviews
92% recommended
91% sales valuation accuracy
87% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
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Latest Reviews

 View all Reviews 74
27th Sep 2024
reviewed by 'Roxy'
“Landlord's should choose a better lettings agency!! Shola is just the most incompetent person to deal with. We had floors ......”
25th Jul 2024
reviewed by 'ooh'
“Mia was so helpful/professional/sweet and answered my questions with respect plus made it easier for me to find ......”
9th Mar 2024
reviewed by 'K T'
“I've been using CR for a few years now. They've been amazing. Always professional and have gone above and beyond ......”
2nd Feb 2024
reviewed by 'Franceska Neeve'
“Samantha McCauley and Joanne Shannon of City REsidential in Liverpool sold my apartment for me. Despite all sorts of issues ......”
2nd Aug 2023
reviewed by 'Asmaa'
“Hi -we have recently moved out City Quay having rented a flat for 6 months. We had a very good experience ......”
6th Mar 2023
reviewed by 'Denise'
“Just purchased an apartment on Liverpool DocksI live overseas and Sam McCauley made the transition so stress free Thank you...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 87% £66,000 £190,000
Lettings 100% 94% £500 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 25 5 13 1 19 0 3 0
Areas covered
Address

81-87 Victoria Street
Liverpool
Merseyside
L1 6DG
0151 2316106

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Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings
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Latest Properties

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“I moved into my new apartment in November 291......”

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Jan 22,2020
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Holly
By: 'Brenda'
Jan 22,2020
0 people found
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I moved into my new apartment in November 2919, after teething problems where sorted quickly by Holly I’m very happy with the service given and my apartment. All staff are very helpful and friendly....
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“Great result selling our apartment. Went liv......”

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Nov 01,2019
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Frances
By: 'Valerie'
Nov 01,2019
0 people found
this helpful
Great result selling our apartment. Went live on the Thursday, was viewed on the Friday, offer came in on the Saturday, final price negotiated on the Monday. First viewer AND a cash buyer. Can you believe it!! It was a very beautiful and unusual flat ...
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“Slow & lack knowledge...”

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Oct 02,2018
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Robyn
By: 'Mark'
Oct 02,2018
1 people found
this helpful
I have been a Tenant for over a decade and sadly City Residential have often been error prone and slow to respond to emails, if at all on occasion. They failed to protect the Deposit, and failed to inform me the of the Landlord's details (...
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“Completely incompetent, I've had simple maintenance problems since I moved ......”

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Dec 18,2017
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By: 'A'
Dec 18,2017
0 people found
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Completely incompetent, I've had simple maintenance problems since I moved in at may 2017 and they have still not been fixed, it has been 8 months....................
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“I bought my first property through city residential. The team, ......”

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Aug 29,2017
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Layla
By: 'C90'
Aug 29,2017
0 people found
this helpful
I bought my first property through city residential. The team, especially Layla were very helpful throughout, keeping me posted throughout the process and going above and beyond throughout. An excellent estate agent!...
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“Having bought my flat 4 years ago and now sold it ......”

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Aug 25,2017
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Frances
By: 'Mel'
Aug 25,2017
0 people found
this helpful
Having bought my flat 4 years ago and now sold it through City Residential, I cannot fault them at all. They are friendly and easily accessible from day 1 right up until completion. Frances and Layla were amazing on completion day, chasing solicitors and keeping me fully ...
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Comment on agent fees
Reasonable
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“Not the best let agents nor the worst. Property viewing ......”

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Aug 06,2017
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By: 'Anthony'
Aug 06,2017
2 people found
this helpful
Not the best let agents nor the worst. Property viewing and moving in were completed delightfully with City Residential, quarterly apartment check involved no harassment and the agent was friendly, and all the reminder emails/letters were helpful and informative. However, when it comes to ...
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Comment on agent fees
Not the most expensive.
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“Searching for properties to rent I have encountered many estate ......”

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May 18,2017
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Rachel
By: 'Jess'
May 18,2017
0 people found
this helpful
Searching for properties to rent I have encountered many estate agents or angencies around Liverpool to help me search for the perfect property for me. However Rachel Bradshaw stood out for me and I knew that I wanted to be dealing with her instead of ...
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Comment on agent fees
Good and acceptable
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“My wife and I moved in this 2-bed flat a ......”

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Mar 16,2017
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By: 'Sebastiano'
Mar 16,2017
1 people found
this helpful
My wife and I moved in this 2-bed flat a week ago. The move in process was very well organised and everything went smoothly. We have been assigned to Natalie Reynolds for the general maintenance of the apt. Since the beginning she replied to our ...
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“Highly recommend City Residential! Was in such a rush looking ......”

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Jul 01,2016
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Layla
By: 'Emma'
Jul 01,2016
0 people found
this helpful
Highly recommend City Residential! Was in such a rush looking for an apartment to rent and Layla was a great help. She was constantly in touch with us about a property we really wanted, keeping us up to date on viewings and even took us ...
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Comment on agent fees
good
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By: Kerry Rogerson-Bevan
Jul 13, 2016
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Many thanks for taking the time to leave a review Emma. We are delighted that you have been pleased with the service you have received from us and in particular Layla. ...

“City Residential were nothing but excellent in how they treated ......”

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Jul 02,2015
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Kerry
By: 'Brendan'
Jul 02,2015
0 people found
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City Residential were nothing but excellent in how they treated us when looking for an apartment. From our first telephone call to our final meeting in the office they were very helpful in matching our needs for places to live and even rescheduled their bookings ...
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“Lived at 24 Argyle Court for almost 3 years. Service has always ......”

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May 21,2015
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Kyle
By: 'J.'
May 21,2015
0 people found
this helpful
Lived at 24 Argyle Court for almost 3 years. Service has always been great. Their correspondence has always been quick and reliable. Staff are always friendly....
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“I have been really impressed with the way in which ......”

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May 13,2015
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Louise
By: 'Les'
May 13,2015
0 people found
this helpful
I have been really impressed with the way in which Louise has liaised with our Tenant throughout the two year occupancy. He has been an excellent tenant, who through no fault of his own, experienced some problems with the unit. All handled professionally and diplomatically. ...
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“I have been using City a Residential for ten years ......”

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Mar 30,2015
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Marcus
By: 'Teri'
Mar 30,2015
0 people found
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I have been using City a Residential for ten years as a letting Agent and have found them professional in all aspects of my letting needs. I recently used them to sell my property and the service provided was excellent. Marcus Williams went above and ...
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“Andrea has been friendly, charming and very professional at the ......”

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Mar 09,2015
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Andrea
By: 'Tomasz'
Mar 09,2015
0 people found
this helpful
Andrea has been friendly, charming and very professional at the same time. Perfectly efficient and reliable. Pleasure to work with....
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“I am a tenant in Alexandra tower, mainly rented out ......”

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Jan 14,2015
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By: 'H'
Jan 14,2015
1 people found
this helpful
I am a tenant in Alexandra tower, mainly rented out to students, the only reason I fell for the place was the view. From first day I started dealing with them, starting with the viewing which is scheduled for 4 or 5 viewers at a time I ...
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What agent could do to change your mind?
Open transparent more professional and to care at least show it or pretend to
Attached Filesnbsp;
Comment on agent fees
Bearing the sewage problem and the unhealthy environment we should pay less
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By: Louise Lally
Jan 15, 2015
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It has come as quite a shock to us to receive this maintenance problem on a review site. We are not block managers for this development and therefore cannot comment on some of the issues raised in the above, however we can confirm a contractor has informed us that a leak has occurred. We are not prepared to discuss this maintenance issue any further on a review site. As a company we welcome feedback whether it is good, bad or indifferent in order to grow and improve however, maintenance issues a ...

“have used City Residential for the past 11 years and I ......”

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Oct 22,2014
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Thomas
By: 'E'
Oct 22,2014
0 people found
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have used City Residential for the past 11 years and I find them helpful, very professional, knowledgeable in the property market, good communication, and overall great service....
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“Marcus was very helpful. The flat was what it said ......”

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Oct 21,2014
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Marcus
By: '8'
Oct 21,2014
0 people found
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Marcus was very helpful. The flat was what it said on the box; no hidden problems or discoveries. I've lived here about two months now and am very happy. My only problem was that the soclicitor that City res recomended to me seemed a bit ...
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“I have been a landlord with City Residential for over 10 ......”

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Oct 10,2014
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Marcus
By: 'Tisha'
Oct 10,2014
0 people found
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I have been a landlord with City Residential for over 10 years. In the last 3 years I have sold 5 of our properties through Marcus. He always kept me informed and updated as to the market and any prospective buyers. We also had a situation where a ...
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Comment on agent fees
I negotiated with City Residential as I sold multiple properties through them and I felt the fees were fair.
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“I couldn't have asked for a more efficient, professional, kind ......”

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Sep 24,2014
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Marcus
By: 'Leanne'
Sep 24,2014
0 people found
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I couldn't have asked for a more efficient, professional, kind and understanding agent. Marcus helped me sell my property and was most helpful throughout the whole process. He kept me up to date with every little aspect no matter how big or how small it ...
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“Marcus has been very helpful throughout the whole process, from ......”

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Sep 17,2014
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Marcus
By: 'Lesley'
Sep 17,2014
0 people found
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Marcus has been very helpful throughout the whole process, from arranging viewings, dealing with queries, making recommendations of Solicitors they have dealt. As I am a distant buyer, and don't know the local businesses that well his recommendations were perfect. Again as a distant buyer ...
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“Marcus Williams from City Residential has been great. He showed ......”

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Aug 14,2014
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Marcus
By: 'Stacey'
Aug 14,2014
0 people found
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Marcus Williams from City Residential has been great. He showed a lot of patience as he took us around many apartments, I'm sure that we seen more than his average customer yet he did so with a smile and positive attitude. He was also proactive ...
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“We originally bought our flat in 2007 through City Res and ......”

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Aug 04,2014
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Marcus
By: 'Waterloo'
Aug 04,2014
0 people found
this helpful
We originally bought our flat in 2007 through City Res and received a good service so decided to sell through City res. Initially Francis dealt with our request professionally and efficiently. When the property went on the market, Marcus took over for the sale. He kept ...
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“I was very impressed with the approachable nature of agent ......”

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Jul 23,2014
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Marcus
By: 'Angela'
Jul 23,2014
0 people found
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I was very impressed with the approachable nature of agent Marcus Miller. From the get go of the process of selling mu property he was professional yet friendly, dilligent, efficient and proactive. He was able assist with the entire co-ordination which was challenging as I ...
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Comment on agent fees
Fair
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“From the first time I dealt with Marcus I knew ......”

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Jul 08,2014
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Marcus
By: 'Laura'
Jul 08,2014
0 people found
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From the first time I dealt with Marcus I knew that this was the guy I would like to deal with whilst buying a property. He is punctual , honest and really went out of his way to even tell me which property's may be on ...
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“Viewed a few properties with this company prior to purchase ......”

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Jun 30,2014
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Marcus
By: 'Niall'
Jun 30,2014
0 people found
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Viewed a few properties with this company prior to purchase - dealing with Marcus each time. Very patient and allowed us to view the same property numerous times. Corresponded very well with us through the whole process of the sale and kept on top of ...
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“From start to finish we had an excellent service provided ......”

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Jun 19,2014
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Thomas
By: 'Vish'
Jun 19,2014
0 people found
this helpful
From start to finish we had an excellent service provided to us. Any issues that we may have had were handled with the utmost amount of professionalism, efficiency and quality. I would definitely use these agents again as I can safely say they are the ...
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“Mr Williams showed respect and professionalism in his job. He ......”

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May 29,2014
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Marcus
By: 'alinik'
May 29,2014
0 people found
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Mr Williams showed respect and professionalism in his job. He was always polite and helpful. He is a credit to the City Residential Ltd....
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“Mr Marcus Williams was very helpful in finding the appropriate ......”

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May 29,2014
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Marcus
By: 'alinik'
May 29,2014
0 people found
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Mr Marcus Williams was very helpful in finding the appropriate buy to let property. He always was on time when I wanted to review a property and gave me appropriate information. He helped me with finding a solicitor. He was in regular contact with the ...
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“when we have a problem in our flat this agency ......”

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May 17,2014
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By: 'gianluca'
May 17,2014
0 people found
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when we have a problem in our flat this agency immediatly provide to fix it. We had the broken mattres and they change it with a new one after few days. And the same was with the problem with the radiators. They provided immidiatly the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by City Residential Ltd

Regional Awards won by City Residential Ltd

Individual Branch Awards

Liverpool, L1



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