City Lettings Nottingham
3.3/5, 53 reviews
57% recommended
89% lettings valuation accuracy
82% lettings fee satisfaction
We are a local, family run, independent firm, specialising in Residential & Student Property Management and Letting throughout Nottingham. show more We are a local, family run, independent firm, specialising in Residential & Student Property Management and Letting throughout Nottingham.

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Latest Reviews

 View all Reviews 53
19th Dec 2024
reviewed by 'Luca Fagioli'
“Absolutely fantastic service, all the staff were so helpful and made my 3rd year so amazing....”
11th Sep 2024
reviewed by 'Kaysha'
“We had nothing shy of a terrible experience working with them. We had our first issue even before we got ......”
8th Feb 2023
reviewed by 'Diana Birzan'
“Rented a house through them in Stoke for my family, a semi-detached 3 bed, upon viewing I have been told the ......”
4th Oct 2022
reviewed by 'Marta'
“A woman of staff was stupidly rude on the phone, treating people like they're dumb and don't know anything instead ......”
8th Oct 2021
reviewed by 'Mark'
“Rude...........I called up to ask for the owners contact email address to complaint.......the girl on the phone really ......”
13th May 2021
reviewed by 'Alfredo smart'
“Be aware they don't do viewings on the weekend.When I found out I asked a friend to view the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 89% 82% £370 £780
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 4 19 15 0 0 0 0 3 4
Areas covered
  • NG7
  • NG4
  • NG5
  • NG6
  • NG7
  • NG8
  • NG9
  • ng7
  • NG10
Address

154 DERBY ROAD
nottingham
Nottinghamshire
NG4 2DJ
0115 9502172

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Opening Hours
  • Monday: 10:00 - 18:00
  • Tuesday: 10:00 - 18:00
  • Wednesday: 10:00 - 18:00
  • Thursday: 10:00 - 18:00
  • Friday: 10:00 - 16:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Absolutely fantastic service, all the staff w......”

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Dec 19,2024
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luke
By: 'Luca Fagioli'
Dec 19,2024
0 people found
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Absolutely fantastic service, all the staff were so helpful and made my 3rd year so amazing....
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“Terrible experience...”

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Sep 11,2024
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lauren
By: 'Kaysha'
Sep 11,2024
1 people found
this helpful
We had nothing shy of a terrible experience working with them. We had our first issue even before we got inside the property on move in day. We were given a bills package, only for us to get to Nottingham, and we were given top ...
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“Horrible experience...”

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Feb 08,2023
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By: 'Diana Birzan'
Feb 08,2023
0 people found
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Rented a house through them in Stoke for my family, a semi-detached 3 bed, upon viewing I have been told the garden will be cleaned and will be provided with grass seeds and a fence mesh as well as a back garden decking. Upon moving the ...
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“A woman of staff was stupidly rude on the pho......”

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Oct 04,2022
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By: 'Marta'
Oct 04,2022
0 people found
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A woman of staff was stupidly rude on the phone, treating people like they're dumb and don't know anything instead of helping. I am paying rent and having a service that isn't helpful nor takes care of things. Terrible service....
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“Rude...........I called up t1na o ask for the owner...”

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Oct 08,2021
Minithumbdown
By: 'Mark'
Oct 08,2021
0 people found
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Rude...........I called up to ask for the owners contact email address to complaint.......the girl on the phone really didn't want me to have it, putting me on hold giving me 3 different email address and then.......telling me that I need to tell her ...
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“Fulfil all negative stereotypes estate agents tend to have...”

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May 13,2021
Minithumbdown
By: 'Alfredo smart'
May 13,2021
0 people found
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Be aware they don't do viewings on the weekend. When I found out I asked a friend to view the property and called at 10am and got through to the answer machine 3 times. The next day I called at 12:45 and managed to get through to ...
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By: Thomas Pasiak
May 13, 2021
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Hi Alfredo, we are sorry you struggled to get through to our office thus possibly missing out on a property. However, I am a little surprised as we successfully answer 98% of our phone calls. If you would like to get in touch & let us know what you are looking for we would be happy to help with your search. Finally I see that it is no coincidence that after ignoring requests from companies willing to remove bad reviews this 'review' appears on a number of different websites, kind regards Tom & T ...

“City Lettings UK (Nottingham)...”

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Apr 08,2021
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Thomas
By: 'Emilia'
Apr 08,2021
0 people found
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I am extremely delighted to recommend to you the exemplary quality services of City Lettings UK (Letting agency, Nottingham). I ​lived in a property which was under their ​management for almost 9 years. They provide all tenants prompt and efficient 24-hour service. Whenever there was a ...
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“The people who work there are clueless. They mess students ......”

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Oct 18,2020
Minithumbdown
By: 'Liv'
Oct 18,2020
0 people found
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The people who work there are clueless. They mess students about so much and they charged us £450 this year for the deposit even though our landlord said that we should only be paying £250. They also told us during the house viewing that the deposit was ...
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“24 Hours from listing to letting...”

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Apr 21,2020
Minithumbup
By: 'Jonathan'
Apr 21,2020
0 people found
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As a landlord who's property had become vacant during the pandemic I feared it being empty for the foreseeable. Not with City Lettings, they let the property in 24 hours to a key worker. Communication, service and turnaround was a five start experience. I can't thank ...
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“Fair letting agents....”

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May 28,2019
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Matt
By: 'Sabahat'
May 28,2019
0 people found
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Clear communication. No delay in the deadlines. Quick to respond to emails. Fair practices. (My profile: 4 properties rented within last 5 years)...
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Comment on agent fees
Fair
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“Fantastic agents...”

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May 13,2019
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Andrew
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Matt
By: 'Tan'
May 13,2019
1 people found
this helpful
Hi i would recommend Andrew and matt from city lettings nottingham Fantastic agents very professional and very helpful with any issue ive had however big or small from a dripping tap to the removal of garden waste not many agents are as keen to help ...
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Comment on agent fees
Excellent prices on the fees Deposit And rent to be fare
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“Brilliant!!!!...”

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Apr 24,2019
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Matt
By: 'Nick'
Apr 24,2019
0 people found
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An alround great experience. Needed property on short notice and helped in all aspects with any problems quickly solved. Kept informed of any issues.Made the let 100% less stressful....
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“Thank you...”

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Apr 01,2019
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Thomas
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Emma
By: 'Nilton'
Apr 01,2019
0 people found
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Great, quick service. We needed to move quickly due to starting a new job role & we viewed a flat on a Monday & we were able to be referenced, sign contracts & moved in on the Friday. The flat was spotlessly presented & we hope to be here ...
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Comment on agent fees
The fees were properly explained and I knew what I was paying for. Fare pricing I can say.
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“Kind and Great service...”

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Apr 01,2019
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Thomas
By: 'Kind'
Apr 01,2019
0 people found
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Thanks Tom for helping us to rent our flat! This agency through Tom and others from the staff kindly showed me the flat, me and my husband loved it and within just a few days we moved in. Great service!...
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Comment on agent fees
Normal fees and broken down to what they were for.
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“Good experience...”

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Mar 20,2019
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Thomas
By: 'Luiz'
Mar 20,2019
0 people found
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When being from outside of the UK dealing with agents can be tricky however Tom answered all of our questions & helped explain all procedures promptly making it as stress free as possible.rnrnVery friendly & quick to respond, I would highly recommend them. We are very ...
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Comment on agent fees
Good
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“Would use again...”

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Feb 21,2019
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Matt
By: 'Aaron'
Feb 21,2019
0 people found
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Was let down last minute by another company and they helped me find somewhere within the week. Always called me back and made everything really straight forward....
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Comment on agent fees
Good
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By: Tom
Feb 21, 2019
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Hi Aaron & Emma, thank you for you 5 star review. We are pleased you are happy with our service & your new home, kind regards Tom & the team. ...

“Very friendly service. And helps alot in emergencies....”

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Jan 24,2019
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Thomas
By: 'Santukta'
Jan 24,2019
0 people found
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Very friendly service. And helps alot in emergencies....
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Comment on agent fees
Good
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By: City Lettings
Jan 25, 2019
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Thank you for the great review. If you can you please amend the rating to a 5 star that would be much appreciated. ...

“Excellent...”

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Dec 12,2018
Minithumbup
By: 'Justine'
Dec 12,2018
0 people found
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Viewed a house on Thursday and was in by the following Wednesday, very quick and efficient. Fees aren't too bad and staff are very friendly....
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Good
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“A* service...”

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Aug 06,2018
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Alex
By: 'Hubert'
Aug 06,2018
0 people found
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A total pleasure from beginning to end. Alex was great with dealing with all my requests he went above & beyond on more than one occasion...
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Good
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“Would not recommend...”

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Jul 05,2018
Minithumbdown
By: 'N/a'
Jul 05,2018
1 people found
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Difficult to deal with. If you ever need to call the office you get passed around and no one is able to help you, always get told you will be called back and never do....
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Comment on agent fees
Bad
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“I would like to say a huge Thank You to ......”

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Dec 20,2017
Minithumbup
By: 'Anika'
Dec 20,2017
0 people found
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I would like to say a huge Thank You to Jade Grewal for organising the donation of presents for Christmas this year. BIG thank you to all the staff at City Lettings there are some wonderful gifts, thoughtful ideas and this will bring a lot ...
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“Excellent service. They helped me out to find what I ......”

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Sep 22,2017
Minithumbup
By: 'LP'
Sep 22,2017
0 people found
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Excellent service. They helped me out to find what I was looking for. Time was of the essence and they made sure I could move in when I had to. Totally recommended....
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Comment on agent fees
A bit too much. But it was worth it.
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“Quick to take money, little care over contracts and slow ......”

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Aug 21,2017
Minithumbdown
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Thomas
By: 'E'
Aug 21,2017
0 people found
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Quick to take money, little care over contracts and slow to give deposits back. Starting off was fine. They were fast enough taking money off us but that's where it stops. When the landlord was breaking terms I emailed with details about the problems listing ...
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“Jade has provided us with an exceptionally fast and efficient ......”

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Aug 14,2017
Minithumbup
By: 'Kate'
Aug 14,2017
0 people found
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Jade has provided us with an exceptionally fast and efficient service, without compromising on being friendly and happy to help. I have received fast and clear communication from start to finish and a really professional service. Thank you - really impressed....
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“There was some confusion with the tenancy agreement for our ......”

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Aug 09,2017
Minithumbup
By: 'Tenant's'
Aug 09,2017
0 people found
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There was some confusion with the tenancy agreement for our son and his flatmates (students). Jade was absolutely amazing, she got to the heart of the problem (and it was a tricky one) and sorted it out for us. I know it would have taken ...
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“Very helpful and friendly staff and they respond quickly to ......”

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Aug 01,2017
Minithumbup
By: 'Sophie'
Aug 01,2017
0 people found
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Very helpful and friendly staff and they respond quickly to emails. The process of renting was pretty straightforward. Maintenance responded quickly. Overall satisfied with the service...
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Comment on agent fees
Good
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“First, I'd like to thank Jade for keeping in touch ......”

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Jun 09,2017
Minithumbup
By: 'Catlene'
Jun 09,2017
0 people found
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First, I'd like to thank Jade for keeping in touch and finding me a place in a few days. I give them 5 stars for replying my emails within minutes. They made renting a house very simple and easy. Their office was easy to find. They ...
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Comment on agent fees
The agent fees worth the work. Like I said they were quick to respond to all my messages.
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“Truly dreadful.Perhaps the most inept, dishonest and dishonoroble 'organisation' ......”

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Jan 26,2017
Minithumbdown
By: 'Marc'
Jan 26,2017
2 people found
this helpful
Truly dreadful. Perhaps the most inept, dishonest and dishonoroble 'organisation' I've ever come across. Multiple failings at all levels. On more than one occasion staff from the agency allowed themselves into our home without consent or prior warning. When we initially moved in, the flat ...
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Comment on agent fees
Excessively high
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By: Thomas
Jan 26, 2017
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Hi Marc I'm sorry to hear you feel you have not had the best experience. We continue to attempt to improve our services and have taken on your input. Unfortunately we can not find your details on our past tenants list so are finding it somewhat hard to designate the actual property. Please feel free to call me on 0115 9502172 to discuss the extent of your grievances so we can shed more light on it and hopefully avoid any similar issues in future. I do however, take exception and be ...

“I was extremely impressed with the swift efficient service we ......”

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Nov 29,2016
Minithumbup
By: 'Peggy'
Nov 29,2016
0 people found
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I was extremely impressed with the swift efficient service we received. Jade really looked after us and managed to organise obtaining our rental property in under a week. Thank you so much....
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Comment on agent fees
Very reasonable
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“i would recommend city lettings as they have quickly tenanted ......”

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Nov 28,2016
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Thomas
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Thomas
By: 'derrick'
Nov 28,2016
0 people found
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i would recommend city lettings as they have quickly tenanted both of my property's within 1 week and offer a great management service...
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Comment on agent fees
excellent service all round
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No image available Thomas
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No image available Andrew
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No image available Emma
(1)
No image available Alex
(1)
No image available Shelley
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Vendor Fees

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Tenant Fees

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Last updated at 11/09/2024, 11:50 AM by Daniela Kendrick
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Email: [email protected]
Last updated at 10:50 AM 11/09/2024 by Daniela Kendrick

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