Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“In my dealings with above agent, I have found her ......”

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Oct 02,2014
Minithumbup
By: 'jayne'
Oct 02,2014
1 people found
this helpful
In my dealings with above agent, I have found her to be courteous, knowledgeable, and extremely helpful in dealing with enquiries between tenants and myself ,She has always responded to communications promptly and has put forward solutions to satisfy all concerned....
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“I needed something quick and was recommended to go to ......”

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Oct 02,2014
Minithumbup
By: 'Mr'
Oct 02,2014
0 people found
this helpful
I needed something quick and was recommended to go to Choices by a close friend. Chester found me a nice flat in Warlingham and I am now happy and settled. I will definitely contact them when I finally look for somewhere to buy...
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“Helped proactively to find me the apartment of choice and ......”

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Oct 02,2014
Minithumbup
By: 'ranjan'
Oct 02,2014
0 people found
this helpful
Helped proactively to find me the apartment of choice and guided me through the procedure of referencing. I find her very helpful...
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“Keyan was a perfect gentleman understanding my situation and answering ......”

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Oct 02,2014
Minithumbup
By: 'Dennis'
Oct 02,2014
0 people found
this helpful
Keyan was a perfect gentleman understanding my situation and answering all my questions because there was a lot of them as I had not rented before....
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“Phillipa has been a useful resource since I have been ......”

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Oct 02,2014
Minithumbup
By: 'Simon'
Oct 02,2014
0 people found
this helpful
Phillipa has been a useful resource since I have been letting my property as a landlord with Choices. She indicated that increased rentals were possible for two of my flates over and above what I felt were possible. This realised increased funds for myself. Phillipa ...
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“As per and Shoults' request I am writing this review ......”

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Oct 02,2014
Minithumbup
By: 'Landlord'
Oct 02,2014
0 people found
this helpful
As per and Shoults' request I am writing this review to show my gratitude to the Worthing Branch, in the past I have had several problems with tenants not contacting me back when I needed to gain access to the property, I asked Phillipa if ...
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“When I wanted to put my flat on the market ......”

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Oct 02,2014
Minithumbup
By: 'Christine'
Oct 02,2014
0 people found
this helpful
When I wanted to put my flat on the market for sale, I telephoned Choices. I telephoned many times but no one answered my calls. I was getting discouraged but I visited their office in South Croydon anyway. As I arrived, to my surprise, I ...
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“Sasha was a lovely person to deal with and very ......”

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Oct 02,2014
Minithumbup
By: 'Mercel'
Oct 02,2014
0 people found
this helpful
Sasha was a lovely person to deal with and very efficient. She tied up the deal with the vendor straight away without any delays and gave me updates unlike some other agents who you need to keep chasing to update you. I certainly would recommend ...
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“A nice, friendly man, but was very slow to gain ......”

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Oct 02,2014
Minithumbup
By: 'Janice'
Oct 02,2014
1 people found
this helpful
A nice, friendly man, but was very slow to gain written information required and repeatedly requested by my Partner, Chris Lowes. If Tom had explained the reason for the delay better, we would not have got so frustrated. It is all sorted now, and we ...
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“From start to finish Rebecca was so helpful, not a ......”

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Oct 02,2014
Minithumbup
By: 'Terry'
Oct 02,2014
1 people found
this helpful
From start to finish Rebecca was so helpful, not a bad word to say. Good honest help and advice, I would recommend Choices and Rebecca to anyone. Thank You Terry Paton...
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“Choices were helpful and gave a very god service. They ......”

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Oct 02,2014
Minithumbup
By: 'Asha'
Oct 02,2014
0 people found
this helpful
Choices were helpful and gave a very god service. They sold our flat quickly. Josie was friendly and always helped us....
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Comment on agent fees
Very good!
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“Jennifer is easy to talk to , keeps me up to ......”

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Oct 02,2014
Minithumbup
By: 'lindy'
Oct 02,2014
0 people found
this helpful
Jennifer is easy to talk to , keeps me up to date with the progress of my sale , even when on her holiday she answered my text ,...
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“Zoe was extremely energetic and enthusiastic! she really did have ......”

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Oct 02,2014
Minithumbup
By: 'james'
Oct 02,2014
0 people found
this helpful
Zoe was extremely energetic and enthusiastic! she really did have an attention to detail which many agents have not shown me before! She took me through the rooms giving a brief but detailed overview but also importantly gave time for me to view the rooms ...
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“Had a great experience with her. She is very easy ......”

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Oct 01,2014
Minithumbup
By: 'Amina'
Oct 01,2014
1 people found
this helpful
Had a great experience with her. She is very easy to chat with and clearly knows her profession's ins and outs. Heather is also a very good person who will look after her client's best interest....
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“Absolutely terrible service.Complete lack of care or service for ......”

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Sep 30,2014
Minithumbdown
By: 'Grme'
Sep 30,2014
1 people found
this helpful
Absolutely terrible service. Complete lack of care or service for their tenants. They are disorganised beyond belief and will lie to cover up their own disorganisation. They will leave you in a position of becoming homeless despite requesting transferring to other properties and proving you ...
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“I called up Choices estate agent and spoke to an ......”

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Sep 30,2014
Minithumbup
By: 'Charlene'
Sep 30,2014
0 people found
this helpful
I called up Choices estate agent and spoke to an agent by the name of Michael. I explained to him about the different types of properties and location that I am looking for and that I have been searching on the choices website looking for ...
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“Stephen was very helpful showing us around and even gave ......”

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Sep 29,2014
Minithumbup
By: 'Dim'
Sep 29,2014
0 people found
this helpful
Stephen was very helpful showing us around and even gave us a lift to the property. Negotiations moved quite fast and we agreed on everything within a week....
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“From viewing to move in Zoe has been fabulous, bubbly ......”

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Sep 29,2014
Minithumbup
By: 'Laura'
Sep 29,2014
0 people found
this helpful
From viewing to move in Zoe has been fabulous, bubbly and enthusiastic. She was helpful as we were new to renting. Found us the perfect house. Thank you so much! °Å¸ËœÆ’...
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“The agent was very helpful, he was available every time ......”

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Sep 29,2014
Minithumbup
By: 'Yasmin'
Sep 29,2014
0 people found
this helpful
The agent was very helpful, he was available every time i needed help with something. I had no problems communicating with him but the agency is not very well organised in my opinion....
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“I was really happy with Amie Buss, she was really ......”

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Sep 27,2014
Minithumbup
By: 'Bea'
Sep 27,2014
0 people found
this helpful
I was really happy with Amie Buss, she was really kind while showing the property and although I did not rent it, she continues helping me to find the right place to live. She has asked the right questions to get to know what I ...
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“After speaking to Andrew and booking a viewing I met ......”

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Sep 26,2014
Minithumbup
By: 'Mary.cobb'
Sep 26,2014
0 people found
this helpful
After speaking to Andrew and booking a viewing I met him at the property and he proceeded to show me around he was very professional and friendly at the same time. He was able to answer all my questions and make sure all my needs ...
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“Couldn't fault the service at all. Always happy to speak ......”

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Sep 26,2014
Minithumbup
By: 'Phil'
Sep 26,2014
0 people found
this helpful
Couldn't fault the service at all. Always happy to speak with me and update me on properties. Very energetic and enthused by property and I can tell Sam will do really well in the industry. I have worked with property for many years and Sam ...
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“Stacey was very polite and helpful both in person and ......”

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Sep 26,2014
Minithumbup
By: 'BN1'
Sep 26,2014
0 people found
this helpful
Stacey was very polite and helpful both in person and over the phone. He conducted himself profesionaly as a salesman all throughout the process. He was a good listener while at the same time able to give detailed and accurate answers to my questions....
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“Tom was very helpfull and passed me on to the ......”

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Sep 26,2014
Minithumbup
By: 'Sean'
Sep 26,2014
1 people found
this helpful
Tom was very helpfull and passed me on to the Redhill branch thankyou. HE also arranged another viewing on another property....
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“Maxine gas been very helpful in helping me with my ......”

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Sep 26,2014
Minithumbup
By: 'Miss'
Sep 26,2014
0 people found
this helpful
Maxine gas been very helpful in helping me with my property search , very happy with the level of service and look forward to finding a property soon...
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“We have been dealing with Leslie on multiple properties within ......”

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Sep 26,2014
Minithumbup
By: 'James'
Sep 26,2014
0 people found
this helpful
We have been dealing with Leslie on multiple properties within the Croydon Area as we are looking at buying a scheme of 20 street properties. We have found Leslie to be a very informative and helpful estate agent, always willing to strive to success....
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“Thomas was polite and knows my requirements, I look forward ......”

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Sep 26,2014
Minithumbup
By: 'Thomas'
Sep 26,2014
0 people found
this helpful
Thomas was polite and knows my requirements, I look forward to meeting at a property soon. Thomas always announces his name on the phone when he calls me and where he is from, he has a strong voice and knows his properties....
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“Choices have delivered an excellent service and I am happy ......”

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Sep 25,2014
Minithumbup
By: 'Sorin'
Sep 25,2014
0 people found
this helpful
Choices have delivered an excellent service and I am happy to recommend them. They are an energetic and enthusiastic team always helpful. Josie the manager was very knowledgable and provided excellent advice when needed....
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Comment on agent fees
Very good
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“With my parents splitting and having to sell the marital ......”

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Sep 25,2014
Minithumbup
By: 'Liam'
Sep 25,2014
0 people found
this helpful
With my parents splitting and having to sell the marital home, my dad and I needed to find a place to live on quite a short time scale. My dad spoke to James about a flat to view, and we ended up moving in about 2 ...
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“Very friendly Lad. Will use him in the future. He ......”

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Sep 25,2014
Minithumbup
By: 'Ashley'
Sep 25,2014
0 people found
this helpful
Very friendly Lad. Will use him in the future. He has been helpful and informative. Top Bloke...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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