Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“JAYNE & CHARLOTTE WERE AN ABSOLUTE PLEASURE TO MEET, THEIR PROFESSIONALISM, ......”

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Oct 07,2014
Minithumbup
By: 'LISA'
Oct 07,2014
2 people found
this helpful
JAYNE & CHARLOTTE WERE AN ABSOLUTE PLEASURE TO MEET, THEIR PROFESSIONALISM, KNOWLEDGE & CHEERFUL NATURE MADE THE WHOLE EXPERIENCE ENJOYABLE. JAYNE'S PROMPT, EFFICIENT ACTION & EXCELLENT NEGOTIATION SKILLS ENABLED US TO SECURE OUR PROPERTY. I WOULD HIGHLY RECOMMEND CHOICES AT REDHILL...
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“Nicola has been excellent in handling the open day, valuation ......”

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Oct 07,2014
Minithumbup
Staff profile picture
Nicola
By: 'John'
Oct 07,2014
0 people found
this helpful
Nicola has been excellent in handling the open day, valuation and communication. However staff turnover or rotation is a bit of an issue in Caterham choices branch. I was getting irritated dealing with different people all the time but now things appear to have settled ...
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“I and my partner were happy with the service that ......”

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Oct 06,2014
Minithumbup
By: 'Kwame'
Oct 06,2014
0 people found
this helpful
I and my partner were happy with the service that we received from the team in Croydon. They supported us through referencing and were very welcoming...
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“this company send you round in circles...i do not ......”

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Oct 06,2014
Minithumbdown
By: 'Mrs'
Oct 06,2014
2 people found
this helpful
this company send you round in circles...i do not really blame the guys at caterham they are doing what they are taught to do...to keep their jobs... but many many lies have been told and also they refuse to let me speak to ...
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What agent could do to change your mind?
too much too put...lots and lots of negative reasons...read above...
Attached Filesnbsp;
Comment on agent fees
again too many negative things to mention..
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“Thank you for your service we received great support from ......”

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Oct 06,2014
Minithumbup
By: 'YVETTE'
Oct 06,2014
0 people found
this helpful
Thank you for your service we received great support from Katie and the rest of the team. We are very delighted with the home and appreciate your time and effort in helping us to proceed through....
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“In the past this agent has not been particularly good, ......”

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Oct 06,2014
Minithumbup
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Helen
By: 'gh'
Oct 06,2014
1 people found
this helpful
In the past this agent has not been particularly good, apparently similar to most others, however, more recently there appears to have been a change in staff for the better and my dealings with the above-named staff have been most helpful and encouraging resulting in ...
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Comment on agent fees
Standard
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“I was very impressed with the service I received. Tom ......”

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Oct 06,2014
Minithumbup
By: 'Victoria'
Oct 06,2014
2 people found
this helpful
I was very impressed with the service I received. Tom Welch was very helpful and polite. He was also very informed and answered all my questions....
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“Christina was very curtious and helpul and certainly kept to ......”

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Oct 06,2014
Minithumbup
By: 'Tom'
Oct 06,2014
0 people found
this helpful
Christina was very curtious and helpul and certainly kept to he promises. I would recommend that she deals with all your clients because i was very confident in all what she had to say. And of course she was lovely too!...
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“I am very satisfied with the whole process from the ......”

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Oct 06,2014
Minithumbup
By: 'Stefan'
Oct 06,2014
2 people found
this helpful
I am very satisfied with the whole process from the begging looking for property until I moved into. Very nice and politely work done by the staff....
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“Moving from abroad can be difficult to arrange viewings and ......”

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Oct 06,2014
Minithumbup
By: 'Grace'
Oct 06,2014
1 people found
this helpful
Moving from abroad can be difficult to arrange viewings and have the dates line up to move in but James was very helpful on the day we came to view properties, knew a lot about the local areas and filled me with confidence. We took ...
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“I am very pleased with the professional approach and the ......”

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Oct 05,2014
Minithumbup
By: 'Bob'
Oct 05,2014
2 people found
this helpful
I am very pleased with the professional approach and the service that Mr Tom Welch offered to as representative of Choices Horley! Looking forward to work with Tom again....
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“I have recently been looking for a property for rent, ......”

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Oct 05,2014
Minithumbup
By: 'Ben'
Oct 05,2014
0 people found
this helpful
I have recently been looking for a property for rent, Louise has been extremely helpfully. She always looked professional and conduced each viewings in a professional manor. Louise has found me a room for a good price and I'm looking forward to moving in....
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“Andrew has been helpful and answered all my questions, and ......”

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Oct 05,2014
Minithumbup
By: 'Elle'
Oct 05,2014
0 people found
this helpful
Andrew has been helpful and answered all my questions, and has made me feel confident that any outstanding issues with the property will be resolved....
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“Rebecca has been very knowledgeable and helpful, she visited us ......”

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Oct 04,2014
Minithumbup
By: 'claude'
Oct 04,2014
2 people found
this helpful
Rebecca has been very knowledgeable and helpful, she visited us at the property and as new landlords was able to answer all of our questions any that she needed to confirm with us she got back to us very quickly with the answer.we then ...
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“My agent helped me in finding the ideal property to ......”

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Oct 03,2014
Minithumbup
By: 'Shelley'
Oct 03,2014
1 people found
this helpful
My agent helped me in finding the ideal property to let. This was difficult intially as I am a single person and also have indoor cats. I found that my agent was helpful, friendly and went out of her way to help me with finding ...
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Comment on agent fees
I believe the fees for this Letting are exactly right for the service and help that has been provided
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“I made an appoitment with Esme to view a property. ......”

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Oct 03,2014
Minithumbup
By: 'Farzia'
Oct 03,2014
0 people found
this helpful
I made an appoitment with Esme to view a property. As this property did not met my requirements, Esme helped me to find another property in the same area. Esme is very professional, kind and understanding....
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“Tom was helpful on the phone and showed understanding of ......”

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Oct 03,2014
Minithumbup
By: 'Nico'
Oct 03,2014
2 people found
this helpful
Tom was helpful on the phone and showed understanding of my particular situation, where I am trying tƒÂ² arrange thƒÂ¬ngs from a distance in what is a very fast moving market it seems. Usually I am asked for feedback by utilities companies, they would ...
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Comment on agent fees
Difficult to comment, no previous experience of south east England.
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“All the members of staff that we dealt with were ......”

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Oct 02,2014
Minithumbup
By: 'Mark'
Oct 02,2014
0 people found
this helpful
All the members of staff that we dealt with were very polite, professional and courteous at all times. Stephen secured a sale of our property with the first and only people to view. Both he and Darren returned our telephone calls in good time and ...
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“I rented a property in Shadwell just yesterday, so I ......”

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Oct 02,2014
Minithumbup
By: 'Panagiotis'
Oct 02,2014
0 people found
this helpful
I rented a property in Shadwell just yesterday, so I can recall my interaction with Ms Hinton very clearly. I can confidently say that she is punctual, professional and takes her job very seriously. She did not exaggerate the property in any way and was ...
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Comment on agent fees
The agent's fees are fair, given the rest of the market
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“Took longer than expected and communication not a strong point, ......”

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Oct 02,2014
Minithumbup
By: 'Martin'
Oct 02,2014
0 people found
this helpful
Took longer than expected and communication not a strong point, but overall very friendly and happy with the service I received....
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“I thought I would take the time to take this ......”

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Oct 02,2014
Minithumbup
By: 'Daniel'
Oct 02,2014
1 people found
this helpful
I thought I would take the time to take this survey as I believe Tom has done a great job. He communication skills are excellent, when dealing with him over the phone he is concise, to the point and very clear and most importantly helpful. ...
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“Chester helped me and my parents when looking for a ......”

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Oct 02,2014
Minithumbup
By: 'Ash'
Oct 02,2014
0 people found
this helpful
Chester helped me and my parents when looking for a property in Sevenoaks. We didn't really think about contacting Choices as they are based in Caterham, but they called us on a regular basis trying to ascertain exactly what it was we were looking for ...
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“I was extremely satisfied with the level of service I ......”

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Oct 02,2014
Minithumbup
By: 'FH'
Oct 02,2014
0 people found
this helpful
I was extremely satisfied with the level of service I received from Esme. Courteous and professional at all times. She kept us informed at every stage right the way throughout the process. I cannot recommend her highly enough....
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“I was extremely pleased with the service I received from ......”

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Oct 02,2014
Minithumbup
By: 'Colin.royal'
Oct 02,2014
0 people found
this helpful
I was extremely pleased with the service I received from choices. They were always in contact with me giving me updates on my property and found a Tennant very quickly. Everything I asked for in the Tennant was met and choices made sure not to ...
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“Stephanie was a great help with showing us rental properties. ......”

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Oct 02,2014
Minithumbup
By: 'Nayab'
Oct 02,2014
0 people found
this helpful
Stephanie was a great help with showing us rental properties. I appreciated her arranging a viewing outside the usual working hours after the current tenant locked the flat from the inside meaning we were not able to view the place at the allotted time....
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“William is a lovely man. He helped me find a ......”

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Oct 02,2014
Minithumbup
By: 'Jennifer'
Oct 02,2014
0 people found
this helpful
William is a lovely man. He helped me find a lovely place, where I had been looking. I had always missed oht with other agents, but will made sure I saw it first and I managed to get the property. He helped me through referencing ...
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“We recently brought a flat through Choices and they were ......”

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Oct 02,2014
Minithumbup
Staff profile picture
Nicola
By: 'Mr'
Oct 02,2014
0 people found
this helpful
We recently brought a flat through Choices and they were really helpful. We were dealing with Nicola and she helped us loads with our solicitor, as a first time buyer we didnt know what to do and would have been lost without her....
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“I found Tom to be very attentive and professional in ......”

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Oct 02,2014
Minithumbup
By: 'Michael'
Oct 02,2014
1 people found
this helpful
I found Tom to be very attentive and professional in his job he explained in great detail all aspects of the properties we viewed including any transport links...
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“Esme has been very helpful and friendly. I also find ......”

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Oct 02,2014
Minithumbup
By: 'Teodora'
Oct 02,2014
0 people found
this helpful
Esme has been very helpful and friendly. I also find her professional and reliable, approachable and easy to interact with....
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“I'm very pleased with Helen's helpful attitude and fast respond ......”

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Oct 02,2014
Minithumbup
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Helen
By: 'Marzena'
Oct 02,2014
0 people found
this helpful
I'm very pleased with Helen's helpful attitude and fast respond to each enquiery regarding renting a flat. She's truly professional in search and organizing viewings!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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