Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Sam Swales, of Choices Estate Agents, acted at all times ......”

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Oct 16,2014
Minithumbup
By: 'Satisfied'
Oct 16,2014
0 people found
this helpful
Sam Swales, of Choices Estate Agents, acted at all times in a totally professional and efficient manner. I would have no problem dealing with him, either buying or selling in the future. He is a credit to his firm and handled the business of selling ...
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“Chester has been great throughout the process of finding a ......”

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Oct 16,2014
Minithumbup
By: 'Louise'
Oct 16,2014
0 people found
this helpful
Chester has been great throughout the process of finding a property. From the initial enquiry to moving my stuff in, he has assisted me. He has contacted me a few times after I moved in to check if I was happy which is above and ...
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“Jennifer has been very helpful with my property search. I ......”

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Oct 16,2014
Minithumbup
By: 'Catherine'
Oct 16,2014
0 people found
this helpful
Jennifer has been very helpful with my property search. I have just moved from Scotland and didn't know to much about the renting system here, with her support I have found a property now. I found the staff helpful and friendly and I would definitely ...
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“I have recently found a flat with my girlfriend through ......”

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Oct 16,2014
Minithumbup
By: 'Happy'
Oct 16,2014
0 people found
this helpful
I have recently found a flat with my girlfriend through christina from choices. She was very helpful and as we were new to this she made everything seem simple and stress free. We are extreamly grateful for all the time she gave us, we had ...
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“Excellent service. The agent was welcoming, approachable but not imposing, ......”

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Oct 16,2014
Minithumbup
By: 'Marta'
Oct 16,2014
1 people found
this helpful
Excellent service. The agent was welcoming, approachable but not imposing, and, able to provide informative answers to all my questions....
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“Zoe actually listened to our requirements which most agents don't ......”

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Oct 16,2014
Minithumbup
By: 'Emma'
Oct 16,2014
0 people found
this helpful
Zoe actually listened to our requirements which most agents don't and I really appreciated this. We were let down by another agent and Zoe was there to find us something even better. Thank you so much from the bottom of our heart. Your energy is ...
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“Agent was proactive in chasing up both sets of solicitors ......”

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Oct 16,2014
Minithumbup
By: 'Tim'
Oct 16,2014
1 people found
this helpful
Agent was proactive in chasing up both sets of solicitors when deadlines were approaching. She was friendly and helpful throughout....
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“I always use choices to rent my properties. They give ......”

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Oct 16,2014
Minithumbup
By: 'Brooks'
Oct 16,2014
0 people found
this helpful
I always use choices to rent my properties. They give me a great service and good tenants every time. I will always recommend....
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“I was impressed with Jennifer's assistance in helping me find ......”

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Oct 16,2014
Minithumbup
By: 'Louise'
Oct 16,2014
0 people found
this helpful
I was impressed with Jennifer's assistance in helping me find a property. As I am first time renting she explained in detail the process before I moved in and I felt confident with her guidance. I would recommend Choices to anyone who is looking to ...
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“Tabatha was very helpful in finding me a property and ......”

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Oct 16,2014
Minithumbup
By: 'M'
Oct 16,2014
0 people found
this helpful
Tabatha was very helpful in finding me a property and once the correct one was found she was very competent with the procedure moving forward and the move went very smoothly....
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“My tenants gave notice to leave after living in my ......”

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Oct 16,2014
Minithumbup
By: 'Mr'
Oct 16,2014
0 people found
this helpful
My tenants gave notice to leave after living in my property for over four years, they have kept the house in immaculate condition and have always paid the rent on time i couldn't have asked for better tenants I am sad for them to leave. ...
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“Couldn't fault the service. Samuel has been excellent with his ......”

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Oct 16,2014
Minithumbup
By: 'Neil'
Oct 16,2014
0 people found
this helpful
Couldn't fault the service. Samuel has been excellent with his communication and always keeping my updated on the progress every week. Thanks Sam....
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“I have just found a property, thanks to Louise's hard ......”

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Oct 16,2014
Minithumbup
By: 'Sam'
Oct 16,2014
0 people found
this helpful
I have just found a property, thanks to Louise's hard work she was extremely determined to help us and find us the perfect property. I hope I have a stress free move in. Thanks...
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“Perfect flat in the perfect location. I couldn't be happier! ......”

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Oct 15,2014
Minithumbup
By: 'Helen'
Oct 15,2014
0 people found
this helpful
Perfect flat in the perfect location. I couldn't be happier! Thank you Chester and thank you Choices. The whole team in Caterham have been a pleasure to deal with....
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“Tom has been great in keeping me informed of available ......”

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Oct 15,2014
Minithumbup
By: 'F'
Oct 15,2014
1 people found
this helpful
Tom has been great in keeping me informed of available rental properties, and keeping me informed of opportunities as and when they arise....
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“Tom was very good when I was looking for a ......”

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Oct 15,2014
Minithumbup
By: 'V'
Oct 15,2014
1 people found
this helpful
Tom was very good when I was looking for a property. I trusted him and was very helpful for my family....
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“I was impressed with the assistance that Will gave me. ......”

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Oct 15,2014
Minithumbup
By: 'Dineo'
Oct 15,2014
0 people found
this helpful
I was impressed with the assistance that Will gave me. I never met him in person but through all telephone conversations we had he was helpful. He explored all the options with me. The only problem was with Katie Rest who was not professional and ...
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“Needed a property asap. We had been look for a ......”

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Oct 14,2014
Minithumbup
By: 'Richard'
Oct 14,2014
0 people found
this helpful
Needed a property asap. We had been look for a while for somewhere to live, but we would always miss out. My partner was pregnant so needed somewhere, that was suitable. Philip gave us a call and found us a property that fitted our requirements. ...
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“I took a one bed property from choices and Will ......”

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Oct 14,2014
Minithumbup
By: 'AHMED'
Oct 14,2014
0 people found
this helpful
I took a one bed property from choices and Will Donker was the agent that handle it ,it was so smooth and easy communication was excellent and displayed high standard of professionalism and looking for two bed now and trust him wholeheartedly to handle it....
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Comment on agent fees
Was reasonable
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“Stephanie was very helpful. I was running rather late and ......”

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Oct 14,2014
Minithumbup
By: 'Sarah'
Oct 14,2014
0 people found
this helpful
Stephanie was very helpful. I was running rather late and she waited which was very considerate as it was after working hours. Once I arrived she showed me the property in full and answered all of my questions in depth. She then kindly showed me ...
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“I was helped out greatly by this lady. She helped ......”

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Oct 14,2014
Minithumbup
By: 'Marika'
Oct 14,2014
0 people found
this helpful
I was helped out greatly by this lady. She helped me find a room, Sorted out a few bits and bobs I requested. She helped me through the process of references. I needed the property ASAP, so was very pleased to find out I could ...
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“The service we received from the agent and agency was ......”

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Oct 13,2014
Minithumbup
By: 'C+C'
Oct 13,2014
0 people found
this helpful
The service we received from the agent and agency was excellent. Sasha answered all questions and kept us informed with any relevant information during the process....
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“excellent customer service and readily available when problems arose.Will ......”

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Oct 13,2014
Minithumbup
By: 'elizabeth'
Oct 13,2014
0 people found
this helpful
excellent customer service and readily available when problems arose. Will certainly use them in the future, and recommend to friends...
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“The agents were very accomodating with my requirements. They helped ......”

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Oct 13,2014
Minithumbup
By: 'Ash'
Oct 13,2014
0 people found
this helpful
The agents were very accomodating with my requirements. They helped me find the proper houseshare and negotiate with the landlord to my satisfaction. I would recomend the services for anyone looking for a new place to rent....
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“Never thought moving into a new property in London amidst ......”

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Oct 12,2014
Minithumbup
By: 'Ade'
Oct 12,2014
0 people found
this helpful
Never thought moving into a new property in London amidst ones very busy schedule, could come this easy or rather say, made easy thanks to the handy work of Ricardo Maia. Met him only just yesterday at the sutton office, as I needed to pick ...
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“Thank you Jayne Roberts for brilliant communication with customers and ......”

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Oct 12,2014
Minithumbup
By: 'Aleks'
Oct 12,2014
1 people found
this helpful
Thank you Jayne Roberts for brilliant communication with customers and helps to as choose suitable for as property. I am very happy with our property....
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“My husband, 4 year old Son and I recently moved to ......”

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Oct 11,2014
Minithumbup
By: 'Seema'
Oct 11,2014
0 people found
this helpful
My husband, 4 year old Son and I recently moved to UK from Trinidad. We have been searching for flat and we were very specific about the area and our timing were very limited, After meeting and viewing with Leah and her manager, we really need ...
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“lesley jefferson is a very professional sales lady, you can ......”

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Oct 11,2014
Minithumbup
By: 'martinus'
Oct 11,2014
0 people found
this helpful
lesley jefferson is a very professional sales lady, you can see she try everything to sell my flat. im am very happy with her service thank you...
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“1) Leah was very co-operative in helping me undertstand the details ......”

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Oct 10,2014
Minithumbup
By: 'BR'
Oct 10,2014
0 people found
this helpful
1) Leah was very co-operative in helping me undertstand the details of property and the explained the details wheich helped me to finally decide. 2) She was helpfull to show the property with short notice and has clarified all out queries....
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“After selling my home through Choices Estate Agents I would ......”

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Oct 10,2014
Minithumbup
By: 'Raviraj'
Oct 10,2014
0 people found
this helpful
After selling my home through Choices Estate Agents I would highly recommend Josie and her team. I approached multiple agents and came across complications but Josie was persistent and I'm happy to say it's finally completed. Many thanks to Josie and those that assisted with ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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