Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Very quick and helpful in the early stages of obtaining ......”

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Nov 27,2014
Minithumbup
By: 'Andrew'
Nov 27,2014
0 people found
this helpful
Very quick and helpful in the early stages of obtaining the tenancy. Always willing to answer questions and help where possible. Kept us advised of progress and of response of landlord where necessary. Brought the whole matter to a successful conclusion, and continued to be ...
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“Zoe has been a star , very professional , courteous and prompt ......”

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Nov 27,2014
Minithumbup
By: 'Zoe'
Nov 27,2014
0 people found
this helpful
Zoe has been a star , very professional , courteous and prompt with her call backs and actions kept me updated and informed at all stages. A credit to your company and branch. Well done Zoe and good luck. Peter O'Donovan...
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“I have brought my house through choices and Rebecca was ......”

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Nov 26,2014
Minithumbup
By: 'K.G'
Nov 26,2014
0 people found
this helpful
I have brought my house through choices and Rebecca was the person we dealt with. She was always polite and happy to help me....
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“I dealt with Charlotte Worcester and she was fantastic. She ......”

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Nov 26,2014
Minithumbup
By: 'Alison'
Nov 26,2014
0 people found
this helpful
I dealt with Charlotte Worcester and she was fantastic. She handled my enquiry efficiently and times when she was off she briefed other staff on the situation. Charlotte has excellent communication and customer service skills. Charlotte definitely is a great asset for Choices...
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Comment on agent fees
The landlord was unreasonable as she advertised the property at ‚£995 which I accepted then change it to ‚£1025. I feel I was coerced into accepting an increased price.
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“I would like to say what a decent and professional ......”

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Nov 26,2014
Minithumbup
By: 'Min'
Nov 26,2014
0 people found
this helpful
I would like to say what a decent and professional property agent Stephen Yorker is.. At all times during the purchase of my new property Stephen was always available, very efficient and helpful in all aspects.. He is a true credit to your sales team. ...
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“I decided to rent my property at this time and ......”

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Nov 26,2014
Minithumbup
By: 'Colin'
Nov 26,2014
0 people found
this helpful
I decided to rent my property at this time and i was very impressed with the service and quick response enabling me to rent my property within a very short time. I am happy with the tenants and I was happy with Katie's professionalism....
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“They displayed a professional and very helpful attitude. They were ......”

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Nov 25,2014
Minithumbup
By: 'Mrs'
Nov 25,2014
0 people found
this helpful
They displayed a professional and very helpful attitude. They were readily available to show the property to us and helped closing the deal with the vendor....
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“choices in caterham are very helpful and friendly, Matthew is ......”

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Nov 24,2014
Minithumbup
By: 'sharon'
Nov 24,2014
0 people found
this helpful
choices in caterham are very helpful and friendly, Matthew is also very friendly and I have never had no problems with them at all, all enquires are dealt with prompt and problems are addressed quickly. Matthew has been especially helpful as I am looking for ...
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“We have been looking for a long time for the ......”

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Nov 24,2014
Minithumbup
By: 'M'
Nov 24,2014
1 people found
this helpful
We have been looking for a long time for the property! Myself and my husband have missed out on quite a few properties losing bidding wars. When we registered with Heather at choices estates agent we were regularly update with new properties by email and ...
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“Matthew dealt with all of my queries very well, I ......”

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Nov 24,2014
Minithumbup
By: 'Darren'
Nov 24,2014
0 people found
this helpful
Matthew dealt with all of my queries very well, I was after a specific property and Matthew showed me round certain properties that met my criteria, unfortunately I have to put everything on hold for the time being. I will certainly be using Matthew and ...
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“Tom has been excellent his personal interest that is shown ......”

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Nov 24,2014
Minithumbup
By: 'adrian'
Nov 24,2014
0 people found
this helpful
Tom has been excellent his personal interest that is shown and given when giving information about the property. He has been very professional by updating. Recently this agent has sent new property for my perusal which i will follow... Well done Tom...
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“Jayne is so welcoming, with a good sense of humour ......”

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Nov 23,2014
Minithumbup
By: 'Peter'
Nov 23,2014
1 people found
this helpful
Jayne is so welcoming, with a good sense of humour perfect customer care always eger to make sure you have a variety of options to choose from. She kept in touch the entire time we were looking for a property. However much we didn't successfully ...
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Comment on agent fees
Every business has its profit margins so I won't say much about fees. I am convinced they suit the services I was rendered.
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“I regrettably put my property on with another agent to ......”

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Nov 23,2014
Minithumbup
By: 'C.W'
Nov 23,2014
0 people found
this helpful
I regrettably put my property on with another agent to begin with because choices fees were slightly higher weeks later I had nothing from the agent so call choices who book me appointment in and with in hours I had the first set of viewings ...
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Comment on agent fees
Well worth the price
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“Sam was always easy to get hold of, fast to ......”

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Nov 22,2014
Minithumbup
By: 'Kyle'
Nov 22,2014
0 people found
this helpful
Sam was always easy to get hold of, fast to ring me back and always left voicemails if I couldn't be reached which made my first purchase experience a lot less stressful. Also always happy to meet me in the flat so I could take ...
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“We first met Darren in the summer looking for our ......”

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Nov 22,2014
Minithumbup
By: 'Tania'
Nov 22,2014
0 people found
this helpful
We first met Darren in the summer looking for our next deal. Unfortunately we didn't find anything that time but then in November we got a call out of th blue he had two properties he thought would work for us. We really liked the ...
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“Charlotte has been extremely helpful in helping us find a ......”

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Nov 22,2014
Minithumbup
By: 'Ann'
Nov 22,2014
0 people found
this helpful
Charlotte has been extremely helpful in helping us find a property, unfortunately i haven't seen one right for us just at the moment. Charlotte has been very helpful in our search for our family home, she rings me whenever a property matching my requirments becomes ...
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“The house had been on the market, empty for some ......”

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Nov 22,2014
Minithumbup
By: 'Jones'
Nov 22,2014
1 people found
this helpful
The house had been on the market, empty for some months. Jayne got it let for an excellent rate to a charming tenant in two weeks. It doesn't get better than that....
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“i found tom to very helpful with reference forms and ......”

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Nov 22,2014
Minithumbup
By: 'clive'
Nov 22,2014
2 people found
this helpful
i found tom to very helpful with reference forms and with problems with them keeping me informed as best he could and sort out all paper work and rang me to make sure all was going well...
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“My flat has recently been let through Choices, they found ......”

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Nov 22,2014
Minithumbup
By: 'HS'
Nov 22,2014
0 people found
this helpful
My flat has recently been let through Choices, they found me a lovely family who moved in 1 week later. I am also impressed with the rent they got me as it was more than I was expecting. Thank you for all your help....
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“I had met Tom Welch on two other properties before ......”

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Nov 22,2014
Minithumbup
By: 'victor'
Nov 22,2014
2 people found
this helpful
I had met Tom Welch on two other properties before seeing the above property with him. I must say he is good at what he does, got good communication skills and was very efficient with his answers to any questions. the only negative thing i ...
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“Nicola was very helpful, arranged viewing same day I enquired ......”

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Nov 22,2014
Minithumbup
Staff profile picture
Nicola
By: 'Norma'
Nov 22,2014
1 people found
this helpful
Nicola was very helpful, arranged viewing same day I enquired about the property, few days later I wanted a 2nd viewing, she arranged it same day again. I find her pleasant & professional....
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“Michael was very honest and open about the properties that ......”

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Nov 21,2014
Minithumbup
By: 'Louise'
Nov 21,2014
0 people found
this helpful
Michael was very honest and open about the properties that he thought would match what I wanted. As I needed to move very urgently I didn't have time to be seeing every property on the market so I appreciated his care in dealing with my ...
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“LEAH WAS PUNCTUAL AND FRIENDLY FROM THE ONSET. LW INTRODUCED ......”

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Nov 21,2014
Minithumbup
By: 'yvonne'
Nov 21,2014
0 people found
this helpful
LEAH WAS PUNCTUAL AND FRIENDLY FROM THE ONSET. LW INTRODUCED HERSELF TO US AND SHE ADDRESSED THE PROPERTY OWNER IN A VERY POLITE AND PROFESSIONAL MANNER. LW WAS ABLE TO GIVE DIRECTION IN THE HOUSE AND WAS WELL INFORMED ON LAYOUT. LEAH DID NOT RUSH ...
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“Went the extra mile to ensure that I would be ......”

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Nov 21,2014
Minithumbup
By: 'Jon'
Nov 21,2014
1 people found
this helpful
Went the extra mile to ensure that I would be able to visit the property that I had arranged to visit, in spite of all the uncertainty and was very helpful in making sure everything could be sorted regarding setting up the tenancy from a ...
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“Choices got me moved into the property quickly and within ......”

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Nov 20,2014
Minithumbup
By: 'Aidan'
Nov 20,2014
0 people found
this helpful
Choices got me moved into the property quickly and within such a short space of time. Property was in great condition clean and decorated to a high standard. I just come over from Whales and Choices made my move stress free....
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“Leah was very helpful in explaining what information I will ......”

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Nov 20,2014
Minithumbup
By: 'Michael'
Nov 20,2014
1 people found
this helpful
Leah was very helpful in explaining what information I will need to submit and how to do it and was very friendly I would give her 9/10...
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“Heather was very friendly, knowledgeable and honest at viewings. Clearly ......”

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Nov 20,2014
Minithumbup
By: 'Mr'
Nov 20,2014
1 people found
this helpful
Heather was very friendly, knowledgeable and honest at viewings. Clearly she listened to us and our specific requirements / preferences as we were never disappointed with the properties that we saw. Finally we found the perfect property after looking with numerous agents for 4 months!! Thanks for ...
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“I bought a investment property through choices recently I live ......”

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Nov 20,2014
Minithumbup
By: 'Sue'
Nov 20,2014
0 people found
this helpful
I bought a investment property through choices recently I live abroad so the communication is essential for me via phone or e-mail I am alway responded to with efficiency and value that highly. Thanks Sasha for all your help....
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“I have used choices for a while now, I first ......”

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Nov 20,2014
Minithumbup
By: 'Khan'
Nov 20,2014
1 people found
this helpful
I have used choices for a while now, I first rented my property out and then decided to sell it in the summer. I had the choice of 2 people who wanted to buy it and 1 person who wanted to rent it and move in within ...
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Comment on agent fees
Competitive.
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“Lisa Page is very competent and deals with our properties ......”

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Nov 20,2014
Minithumbup
By: 'David'
Nov 20,2014
0 people found
this helpful
Lisa Page is very competent and deals with our properties to a very high professional level. I know that some of the questions I ask her concerning the management of the properties is not necessarily her job but she will always direct me in the ...
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Comment on agent fees
Fees are inline with market rates
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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