Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Hi ,I am very happy to have Will Donkor lake ......”

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Dec 05,2014
Minithumbup
By: 'II'
Dec 05,2014
0 people found
this helpful
Hi ,I am very happy to have Will Donkor lake my agents ,hi faind me the best place I work with him couple of months end hi really helps,hi is the best and I recommend to all my friends...
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“I FOUND KATIE TO BE EXTREMELY EFFICIENT AND HELPFUL AND ......”

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Dec 05,2014
Minithumbup
By: 'JAQUI'
Dec 05,2014
0 people found
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I FOUND KATIE TO BE EXTREMELY EFFICIENT AND HELPFUL AND COMPLETELY PROFESSIONAL. THE LANDORD MR ANTHONY SIMPSON ALSO TOLD ME SHE WAS THE BEST AGENT HE HAD EVER USED AND WOULD ONLY BE GIVING ANY BUSINESS HE HAS TO KATIE KATIE WAS PLEASANT POLITE AND ...
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“I have been looking for a flat for a while. ......”

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Dec 05,2014
Minithumbup
By: 'S'
Dec 05,2014
0 people found
this helpful
I have been looking for a flat for a while. I needed a property asap. Bijal was very helpful, with finding me a suitable property, that was of a good size for my family. The area was exactly where i had been looking, which worked ...
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“Zoe has been very helpful throughout taking over the property ......”

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Dec 05,2014
Minithumbup
By: 'Ahmed'
Dec 05,2014
0 people found
this helpful
Zoe has been very helpful throughout taking over the property in Three Bridges. She helped me with the referencing forms and helped me to put down the holding deposit. Thank you Zoe...
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“In my opinion The Agent Lisa Page made a good ......”

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Dec 05,2014
Minithumbup
By: 'Roberto'
Dec 05,2014
0 people found
this helpful
In my opinion The Agent Lisa Page made a good job. Reported everything about the room. Tried find a good room with a good price. When i have someone doubt, she is always very helpful....
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“Informative and friendly but was not pleased that I did ......”

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Dec 05,2014
Minithumbup
By: 'BarbaraM'
Dec 05,2014
0 people found
this helpful
Informative and friendly but was not pleased that I did not receive my holding deposit back and I was not informed prior to payment that I could potentially not get it back....
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Comment on agent fees
I found the fees to be quite high and was not pleased that I did not receive my holding deposit back.
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“I must say that Ria has been very proactive and ......”

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Dec 05,2014
Minithumbup
By: 'Allen'
Dec 05,2014
0 people found
this helpful
I must say that Ria has been very proactive and helpful. She will always text or call to let me know about viewings and properties available. I will only deal with her when doing business with Choices Croydon branch Ria keep up the good work ...
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Comment on agent fees
Over all good to deal with as Ria sees that all is sorted without me making the calls
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“I went to choices and spoke to Andrew he was ......”

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Dec 04,2014
Minithumbup
By: 'Simon.cobb'
Dec 04,2014
0 people found
this helpful
I went to choices and spoke to Andrew he was very helpful and worked on finding me a property very quickly after paying the holding deposit he worked very quickly in getting me moved in as fast as possible I would suggest choices to all ...
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“We are extremely happy with the services we received from ......”

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Dec 04,2014
Minithumbup
By: 'Mr'
Dec 04,2014
0 people found
this helpful
We are extremely happy with the services we received from Choices and the two against that assisted us in an incredibly quick sale. We wouldn't hesitate to use Choices again or recommend them. Very professional and brilliant at staying in touch and letting us know ...
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“Jake was very helpful, professional and polite,kept us informed ......”

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Dec 04,2014
Minithumbup
By: 'CarolineDevi'
Dec 04,2014
0 people found
this helpful
Jake was very helpful, professional and polite,kept us informed every step of the way through out the whole rental process, I am really pleased with the service received and would highly recommend....
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“The service i received from Will was beyond fantastic. He ......”

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Dec 04,2014
Minithumbup
By: 'Mrs'
Dec 04,2014
0 people found
this helpful
The service i received from Will was beyond fantastic. He really goes beyond for his customers and is always professional. I He is an asset to the company. I will be doing more business with him....
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“I called up to book a valuation is, and I ......”

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Dec 04,2014
Minithumbup
By: 'Matthew'
Dec 04,2014
0 people found
this helpful
I called up to book a valuation is, and I was delighted that Louise picked up the phone. She was a really good closer and I straight away wanted to let my property through Choices. I could not be happier with the service they have ...
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“Great agent. Tabatha is very helpful and always gets everything ......”

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Dec 04,2014
Minithumbup
By: 'Jim'
Dec 04,2014
0 people found
this helpful
Great agent. Tabatha is very helpful and always gets everything done for me. Will always use Choices in the future much more efficient in actually letting the properties than other local agents!!!!...
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“Choices were a great help, we were is a very ......”

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Dec 04,2014
Minithumbup
By: 'Robert'
Dec 04,2014
0 people found
this helpful
Choices were a great help, we were is a very tight schedule and Ricardo managed to find me a property and get me moved in little over a week, he done a great job was very helpful with the references and was always a phone ...
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Comment on agent fees
Cheaper Compared to other agents
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“I was first contacted regarding a two bedroom house in ......”

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Dec 04,2014
Minithumbup
By: 'Kerry'
Dec 04,2014
0 people found
this helpful
I was first contacted regarding a two bedroom house in Coulsdon which was something I had been looking for for a very long time I was extremely pleased when I was shown a very well presented house by a very clued up agent! I actually ...
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“I was really out of estate agents for life, after ......”

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Dec 04,2014
Minithumbup
By: 'Coyle'
Dec 04,2014
0 people found
this helpful
I was really out of estate agents for life, after my last agent putting possibly the worse tenant into my property however choices have changed my mind. They are efficient and helpful an they have also found a wonderful tenant who I am sure is ...
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“Katie and Will have been extremley helpful and professional in ......”

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Dec 04,2014
Minithumbup
By: 'Joel'
Dec 04,2014
0 people found
this helpful
Katie and Will have been extremley helpful and professional in helping me find a new home for my family and myself. Katie is a very efficient "go-to" person and is a true reflection of how the branch operates as we have had the pleasure of ...
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Comment on agent fees
Agent fees were fine but the reference fees I found to be extortionate.
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“I'm guarantor for my daughter in the house she just ......”

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Dec 04,2014
Minithumbup
By: 'Mrs'
Dec 04,2014
1 people found
this helpful
I'm guarantor for my daughter in the house she just rented. James was really patient with her when she was looking for a place to rent and then was very helpful once it was all arranged. Very pleased she was looked after...
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“Esme was excellent, professional and friendly individual.I enjoyed working ......”

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Dec 04,2014
Minithumbup
By: 'Imran'
Dec 04,2014
0 people found
this helpful
Esme was excellent, professional and friendly individual. I enjoyed working with her and extremely grateful to her in finding a tenant for me....
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“When we decided to rent our house due to moving ......”

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Dec 04,2014
Minithumbup
By: 'Ruvi'
Dec 04,2014
0 people found
this helpful
When we decided to rent our house due to moving abroad, we did some research on the agents in the area nad actually used this site. Choices had glowing reviews so we chose them and they did not disappoint us. Swiftly marketed and tenanted and ...
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“Very helpful & professional service. Always updating me on new properties & ......”

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Dec 04,2014
Minithumbup
By: 'Peter'
Dec 04,2014
0 people found
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Very helpful & professional service. Always updating me on new properties & knew the property details on the top of his head. Thanks for the service Sam....
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“Sam was very helpful and always kept me up to ......”

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Dec 04,2014
Minithumbup
By: 'Mike'
Dec 04,2014
0 people found
this helpful
Sam was very helpful and always kept me up to date throughout the whole process. He is always happy to talk and calls with every update. Very impressed and I will 100% be using you again if I need to sell or buy in the future....
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“Choices found me a great property, it was just where ......”

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Dec 04,2014
Minithumbup
By: 'barry'
Dec 04,2014
0 people found
this helpful
Choices found me a great property, it was just where I wanted it near to Sutton station. I found the staff friendly and helpful...
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“I am very happy with the service that I got ......”

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Dec 04,2014
Minithumbup
By: 'landlord'
Dec 04,2014
0 people found
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I am very happy with the service that I got from Choices. They have found me a great tenant and I haven't had any problems...
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“Philip acted professionally in dealing with me and my family. ......”

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Dec 03,2014
Minithumbup
By: 'Kingsford'
Dec 03,2014
0 people found
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Philip acted professionally in dealing with me and my family. I was highly impressed with his drive, determination and he demonstrated wonderful initiative and a positive attitude. His communication skill is superb and he tries harder to provide the needs of his client. He has ...
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“Absolutely delighted and extremely impressed with the service of choices. ......”

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Dec 03,2014
Minithumbup
By: 'Vera'
Dec 03,2014
0 people found
this helpful
Absolutely delighted and extremely impressed with the service of choices. I had the pleasure meeting and dealing with Philip, not only was he extremely professional but also was polite and a great communicator.He really knows his stuff! A lot of estate agents "promises" but ...
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“Louise has been a great agent and helped me find ......”

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Dec 01,2014
Minithumbup
By: 'Peter'
Dec 01,2014
0 people found
this helpful
Louise has been a great agent and helped me find a property under my price range and suitable for my family. This is such a stressful process and even more stressful as Christmas is just round the corner. Everyone was done to fit my needs. ...
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“Choices get the job done fast! Sasha was helpful, polite ......”

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Dec 01,2014
Minithumbup
By: 'BSteel'
Dec 01,2014
0 people found
this helpful
Choices get the job done fast! Sasha was helpful, polite and got on with the job with no hassle something I'm not used to when dealing with estate agents. Good service, thank you....
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“Charlotte was very friendly, efficient and honest with her advice ......”

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Dec 01,2014
Minithumbup
By: 'Lenka'
Dec 01,2014
0 people found
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Charlotte was very friendly, efficient and honest with her advice to me in my request for details of properties to rent in Redhill and through the office in Brighton. I appreciated her help to me in starting my search for a new home....
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“Choices was the only agent, that wanted to find me ......”

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Dec 01,2014
Minithumbup
By: 'Freddie'
Dec 01,2014
0 people found
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Choices was the only agent, that wanted to find me the right property. I didnt want to move into a studio but it was the only property I could afford. Choice made each step easy and made sure I had a clear understanding of what ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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