Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Really happy with the service. Everyone is polite and helpful. ......”

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Dec 10,2014
Minithumbup
By: 'Sonia'
Dec 10,2014
0 people found
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Really happy with the service. Everyone is polite and helpful. I didn't felt pressured into anything which I have with some other agents. Nice to get a few days after moving in to see how I was too....
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“I recently brought a property through Choices in Crawley. Darren ......”

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Dec 10,2014
Minithumbup
By: 'Mr'
Dec 10,2014
0 people found
this helpful
I recently brought a property through Choices in Crawley. Darren Broom was my agent and he was very good, he got everything done quickly and was always keeping me update. I will definatley use Choices and Darren again, as it was made a stress free ...
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“Darren has amazing energy & enthusiasm to make the deal happen, ......”

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Dec 10,2014
Minithumbup
By: 'Jamie'
Dec 10,2014
0 people found
this helpful
Darren has amazing energy & enthusiasm to make the deal happen, was always available to discuss matters even out of hours & on his day off!...
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“Buying a [property can be challenging factor. In purchase of ......”

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Dec 10,2014
Minithumbup
By: 'SHARAFAT'
Dec 10,2014
0 people found
this helpful
Buying a [property can be challenging factor. In purchase of property through Choices,Mr Darren Broom has dealt with us in the highest professional manor. I have found Mr Broom approachable and accommodating during the purchase process. He has dealt and responded with all my ...
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“Choices have been a delight to work with but Katie ......”

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Dec 10,2014
Minithumbup
By: 'Charlotte'
Dec 10,2014
0 people found
this helpful
Choices have been a delight to work with but Katie in particular was extremely helpful and professional, she explained all the steps and what we needed to do and why, she helped us find our new two bedroom and sold the flat we were moving ...
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“Happy with services choices and in specific Sasha both were ......”

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Dec 09,2014
Minithumbup
By: 'Avi'
Dec 09,2014
0 people found
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Happy with services choices and in specific Sasha both were great help and by great communication made the sale complete with speed!...
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Comment on agent fees
Good
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“Choices called me constantly when I was looking to buy ......”

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Dec 09,2014
Minithumbup
By: 'JHolmes'
Dec 09,2014
0 people found
this helpful
Choices called me constantly when I was looking to buy but was always sure that the properties were suitable which saved me so much time the staff were friendly and helped me a great deal....
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“Excellent service from both Rebecca and Tom. Both polite and ......”

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Dec 09,2014
Minithumbup
By: 'Teeway'
Dec 09,2014
6 people found
this helpful
Excellent service from both Rebecca and Tom. Both polite and efficient. They managed to find a client within 1 week of contacting me....
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Comment on agent fees
May not have been the maximum achievable rent, but better to rent than not, especially this close to Christmas.
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“Holly provided great customer service. She discussed everything clearly and ......”

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Dec 09,2014
Minithumbup
By: 'vicky'
Dec 09,2014
0 people found
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Holly provided great customer service. She discussed everything clearly and had a positive attitude she wasnt sales driven which can usually make people feel pressured. Holly provides regular updates on the property and made our experience with choices a pleasure...
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“Friendly and very approachable, and quick to respond via telephone. ......”

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Dec 09,2014
Minithumbup
By: 'pmxjnc'
Dec 09,2014
0 people found
this helpful
Friendly and very approachable, and quick to respond via telephone. Quick to find properties suiting our needs, easily contactable in the evenings....
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“My experience with Choices has been one with ups and ......”

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Dec 09,2014
Minithumbup
By: 'Shane'
Dec 09,2014
0 people found
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My experience with Choices has been one with ups and downs but since working with Sasha she only worked with the highest level of professionalism and I'm pleased to say that I would recommend them now to others....
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“after walking out of an estate agents really unhappy I ......”

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Dec 08,2014
Minithumbup
By: 'E'
Dec 08,2014
0 people found
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after walking out of an estate agents really unhappy I walked into choices where I was greeted with a smile and a warm welcome. Will really put my mind at ease at a very stressful time. The service I received was amazing. I will be ...
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“This is by far the best customer service I have ......”

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Dec 08,2014
Minithumbup
By: 'E'
Dec 08,2014
0 people found
this helpful
This is by far the best customer service I have re dived in my 7 years of dealing with estate agents. Will was very efficient and informative. He made me feel at ease and kept informed every step of the move. He is a real asset ...
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“I recently moved to Crawley and have been staying out ......”

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Dec 08,2014
Minithumbup
By: 'Abhishek'
Dec 08,2014
0 people found
this helpful
I recently moved to Crawley and have been staying out of a hotel. I needed a place to move in asap and I am glad I came across Choices. Holly contacted me post registration and she had been of great help to find the right ...
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“James has been great since I've been dealing with him ......”

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Dec 08,2014
Minithumbup
By: 'Nick'
Dec 08,2014
1 people found
this helpful
James has been great since I've been dealing with him in the office. He is always a good point of contact if I have any queries and very helpful. the good service means I never have to think about changing agents....
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Comment on agent fees
Fair with the service provided
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“James has been so good to us! I would call ......”

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Dec 08,2014
Minithumbup
By: 'Lyn'
Dec 08,2014
0 people found
this helpful
James has been so good to us! I would call him all the time when we were looking for somewhere and he never got fed up. He made us a priority and found exactly what we wanted so really pleased!...
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“Everyone should be warned not to go near this company ......”

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Dec 08,2014
Minithumbdown
By: 'Unsatisfied'
Dec 08,2014
2 people found
this helpful
Everyone should be warned not to go near this company at all. They take money from your rent without permission, lie about important matters and fail to resolve issues. Dan cannot be trusted. They hide from phone calls and are not willing to deal with ...
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What agent could do to change your mind?
Be honest and truthful and put me, the customer first. They should return calls and emails from customers ( after signing contract ) Not take money without permission and refuse to put it back.
Attached Filesnbsp;
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“Thank you for your help to find a property which ......”

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Dec 08,2014
Minithumbup
By: 'Borislav'
Dec 08,2014
0 people found
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Thank you for your help to find a property which I like!The gent was very kind and we are thankful for that....
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“I haven't dealt with Zoe for long but it is ......”

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Dec 08,2014
Minithumbup
By: 'JP'
Dec 08,2014
0 people found
this helpful
I haven't dealt with Zoe for long but it is clear that she maintains both the tenants and landlords interests at all times. She has remained pro active in staying in contact Highly reccomend...
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“Louise helped us finding a property to rent .She been ......”

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Dec 06,2014
Minithumbup
By: 'Ilona'
Dec 06,2014
0 people found
this helpful
Louise helped us finding a property to rent .She been very professional and made the whole process very quick and less stressful .I highly recommend her as she is the best!!...
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“Louise was brilliant she got all my references and information ......”

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Dec 06,2014
Minithumbup
By: 'Sasha'
Dec 06,2014
0 people found
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Louise was brilliant she got all my references and information that was needed to get me moved in as soon ss possible. I had no worries she couldn't do a job well done....
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“I have found Rebecca very good at finding me and ......”

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Dec 05,2014
Minithumbup
By: 'Mr'
Dec 05,2014
1 people found
this helpful
I have found Rebecca very good at finding me and my son a flat. She always responds very quickly to my questions and is always available for me to speak to...
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“I have been using Choices to let more than one ......”

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Dec 05,2014
Minithumbup
By: 'Fred'
Dec 05,2014
1 people found
this helpful
I have been using Choices to let more than one property over the past four years. I have generally been happy with the service they provide through the various people I have contacted. The time I noticed a significant improvement in the level of service ...
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Comment on agent fees
Always looking for a better fee but its ok
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“Heather is helping us to buy a flat in Sutton. ......”

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Dec 05,2014
Minithumbup
By: 'lina'
Dec 05,2014
0 people found
this helpful
Heather is helping us to buy a flat in Sutton. She always been very helpful and friendly .Very easy to get hold of every time we need to speak to her. Very happy to have her as our agent....
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“Was very impressed with Choices and the staff but, I ......”

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Dec 05,2014
Minithumbup
By: 'Lisa'
Dec 05,2014
0 people found
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Was very impressed with Choices and the staff but, I talked to Keyan the most he was 10 out of 10 for customer service and very clear and concise....
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“I am happy with George and choices. I got a ......”

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Dec 05,2014
Minithumbup
By: 'Georgia'
Dec 05,2014
0 people found
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I am happy with George and choices. I got a good property long term hopefully. The service was good and george helped me go through everything easily. No problems....
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“From the start I was very impressed and reassured with ......”

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Dec 05,2014
Minithumbup
By: 'Charles'
Dec 05,2014
0 people found
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From the start I was very impressed and reassured with Choices professional approach to the lettings market. They arranged viewings for me on the day I contacted them and had got me tenants on the second day at a really good rent. My main contacts ...
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“Matthew has been helping me with my property search and ......”

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Dec 05,2014
Minithumbup
By: 'Karen'
Dec 05,2014
1 people found
this helpful
Matthew has been helping me with my property search and has done a very good job informing me when a property comes on to the market but I am very picky and that is no affect on how Matthew has been towards me and my ...
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“Michael is a competent worker and very humble person. He ......”

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Dec 05,2014
Minithumbup
By: 'Afi'
Dec 05,2014
0 people found
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Michael is a competent worker and very humble person. He has a great sense of humour and really tried his best to find me a property that fulfilled my requirements. Because of Michael's hard work and dedication I would recommend my friends to use Choices. ...
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“We needed flat very quickly. With choices, we called and ......”

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Dec 05,2014
Minithumbup
By: 'Karim'
Dec 05,2014
0 people found
this helpful
We needed flat very quickly. With choices, we called and found a property. She stayed later to get paperwork signed and helped us move in as quick as possible....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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