Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Ricardo was very helpful in making sure we found the ......”

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Dec 18,2014
Minithumbup
By: 'V'
Dec 18,2014
0 people found
this helpful
Ricardo was very helpful in making sure we found the right property for our needs. He explained that that as currant tenants they would be able to sort all paper work AND transfer everything from one property to another, which was extremely helpful. Ricardo kept ...
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“Jake found us a property very quickly and all dealings ......”

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Dec 18,2014
Minithumbup
By: 'Tenant'
Dec 18,2014
0 people found
this helpful
Jake found us a property very quickly and all dealings with him so far have been very efficient. He goes out of his way to update us and we can not thank him enough....
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“Very good at getting back to me. Always polite. Helpful ......”

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Dec 18,2014
Minithumbup
By: 'rachel'
Dec 18,2014
0 people found
this helpful
Very good at getting back to me. Always polite. Helpful with questions that I have. Chris has always informed me with any changes going on....
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“I was very impressed with Mr. Maia's professionalism and customer ......”

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Dec 18,2014
Minithumbup
By: 'farahfarazad'
Dec 18,2014
1 people found
this helpful
I was very impressed with Mr. Maia's professionalism and customer service I experienced during the process of completing my tenancy contract. I came to the branch to sign all documents, he was very hands on and well prepared but most of all patient with my ...
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“Jayne is a consummate professional in her business, and undertook ......”

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Dec 18,2014
Minithumbup
By: 'Bosco'
Dec 18,2014
1 people found
this helpful
Jayne is a consummate professional in her business, and undertook the activities for which I had retained her with both calm efficiency and a determined approach. Her communication about prospective tenants and their feedback (good and bad) is excellent, and was all that I needed ...
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“Ria was an absolute pleasure to work with. She was ......”

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Dec 18,2014
Minithumbup
By: 'Jane'
Dec 18,2014
0 people found
this helpful
Ria was an absolute pleasure to work with. She was always polite and helpful for any questions I asked..she knows her stuff!! Sometimes I let her down and didn't attend some of my viewings but she remained consistent with me and that's defiantly a ...
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“I have been letting through choices for three years will ......”

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Dec 18,2014
Minithumbup
By: 'Elijah'
Dec 18,2014
0 people found
this helpful
I have been letting through choices for three years will donkor has been my contact through out that period always available to help me and sought out any issues that I may be having he goes above and beyond to ensure that iam happy with ...
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Comment on agent fees
Compared with other letting agents choices fees are very competitive and the best I have seen
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“I found michael to be very pleasant and passionate about ......”

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Dec 18,2014
Minithumbup
By: 'shanti'
Dec 18,2014
0 people found
this helpful
I found michael to be very pleasant and passionate about what he does, he knew everything I asked and presented me with all the information required he explained in every detail. I am very pleased to say i would certainly go back to michael in ...
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Comment on agent fees
The agents fees are exceptable.
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“Jake has been fantastic he is always the first to ......”

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Dec 18,2014
Minithumbup
By: 'Lola'
Dec 18,2014
0 people found
this helpful
Jake has been fantastic he is always the first to call us about new properties and is always such a gentleman....
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“Michael was so good and active all through the period. ......”

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Dec 18,2014
Minithumbup
By: 'Uchenna'
Dec 18,2014
0 people found
this helpful
Michael was so good and active all through the period. Commited through out the period. He did very well. Communication wise was wonderful. I really appreciate his commitment all through. Thank you Michael....
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“Have been dealing with Keyan from Choices and could not ......”

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Dec 18,2014
Minithumbup
By: 'Mr'
Dec 18,2014
0 people found
this helpful
Have been dealing with Keyan from Choices and could not be happier with the service, got kept up to date the whole way through....
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“I recently sold a property through Choices Estate Agent. The ......”

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Dec 17,2014
Minithumbup
By: 'Ralph'
Dec 17,2014
0 people found
this helpful
I recently sold a property through Choices Estate Agent. The general service was excellent. I was constantly given feedback on all the viewings arranged. Miss Sasha Carruthers(Sales Negotiator), did a brilliant job both with vetting potential buyers as well as agreeing the sale. I ...
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Comment on agent fees
Agent fees was also very reasonable.
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“Jayne picked a perfect property for me and my family ......”

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Dec 17,2014
Minithumbup
By: 'Jayne'
Dec 17,2014
2 people found
this helpful
Jayne picked a perfect property for me and my family to rent, we love this house and we were moved In, in plenty of time before xmas....
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Comment on agent fees
Fine with the fees.
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“Fantastic comms and genuine flare, a pleasure to discuss prospective ......”

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Dec 17,2014
Minithumbup
By: 'Go2Gamescraig'
Dec 17,2014
0 people found
this helpful
Fantastic comms and genuine flare, a pleasure to discuss prospective properties with. It is difficult to find a smile down at end of a phone at this time of year, I have dealt with many agents in the past that have an agenda on what ...
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“I contact the central office for all of my queries ......”

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Dec 17,2014
Minithumbup
By: 'Patsy'
Dec 17,2014
1 people found
this helpful
I contact the central office for all of my queries and I always get a call back and that is the main part of customer services that I am concerned with(coming from a customer service based background). Everything else runs as smoothly as can ...
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Comment on agent fees
There are if course costs for everything but I have an extreme belief in you get what you pay for.
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“I am extremely appreciative of the hard work that the ......”

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Dec 17,2014
Minithumbup
By: 'adam1989r'
Dec 17,2014
0 people found
this helpful
I am extremely appreciative of the hard work that the team who look after my 6 properties do. At the moment it seems like there is a non atop list of repair issues with boiler maintainance throughout this cold weather but Amy and Kat are seemingly ...
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Comment on agent fees
Very good deal for multiple houses/flats
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“Chester contacted me with a potential property after my details ......”

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Dec 17,2014
Minithumbup
By: 'Sarah'
Dec 17,2014
1 people found
this helpful
Chester contacted me with a potential property after my details had been registered through the Croydon branch, from the offset he was helpful and cheery. Unfortunately the first property he contacted me about was too far but he was soon in contact to offer us ...
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“We dealt with Chester when searching for our property. He ......”

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Dec 17,2014
Minithumbup
By: 'Will'
Dec 17,2014
1 people found
this helpful
We dealt with Chester when searching for our property. He was a tremendous help in finding this place. A very polite guy who was on time to our initial viewing of the flat. Happy to show us around and give us any details he was ...
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“Stressful process, having my property in the hands of someone ......”

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Dec 17,2014
Minithumbup
By: 'Karlo'
Dec 17,2014
0 people found
this helpful
Stressful process, having my property in the hands of someone else, but Choices did a great job found me ideal Tenant moved in before Christmas. Thanks...
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“Ms Heather Kane is always professional and courteous whenever contacted. ......”

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Dec 17,2014
Minithumbup
By: 'Ike'
Dec 17,2014
0 people found
this helpful
Ms Heather Kane is always professional and courteous whenever contacted. She is swift in answering queries and in reverting where information sought was not readily available. Based on my experience with Heather I would definitely recommend Choices...
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“My dealings with choices estate agency have been very positive, ......”

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Dec 17,2014
Minithumbup
By: 'Anna'
Dec 17,2014
0 people found
this helpful
My dealings with choices estate agency have been very positive, they kept me informed of all viewings and with how they went which was very important as I don't live locally and I don't have much knowledge of the local market. All the staff that ...
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“Nicola was fantastic. Helpful, friendly, arranging a viewing at short ......”

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Dec 17,2014
Minithumbup
Staff profile picture
Nicola
By: 'UnimaginativePseudonym'
Dec 17,2014
1 people found
this helpful
Nicola was fantastic. Helpful, friendly, arranging a viewing at short notice on two different occasions. Most importantly she was polite and patient as we viewed the property, each time giving us time to view things in detail. She was not intrusive or pushy, letting us ...
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“Very helpful and friendly when dealing with both Rebecca and ......”

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Dec 17,2014
Minithumbup
Staff profile picture
Helen
By: 'Sasha'
Dec 17,2014
1 people found
this helpful
Very helpful and friendly when dealing with both Rebecca and Helen. Very smooth running up to moving into the property....
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“The Agent was absolutely fantastic. He was very conscientious and ......”

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Dec 16,2014
Minithumbup
By: 'Melanie'
Dec 16,2014
0 people found
this helpful
The Agent was absolutely fantastic. He was very conscientious and kept me informed about the property at all times. After viewing many and finding the perfect one I did not want to lose this. Very happy thank you!...
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“it was a longer process than I had expected but ......”

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Dec 16,2014
Minithumbup
By: 'Danielle'
Dec 16,2014
0 people found
this helpful
it was a longer process than I had expected but it was nothing the agent could do. They were really helpful and made sure they called me with any news and sometimes just to see how I was which was nice. James was really nice ...
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“Matthew has been helping me find a property for my ......”

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Dec 16,2014
Minithumbup
By: 'Iris'
Dec 16,2014
1 people found
this helpful
Matthew has been helping me find a property for my friend who is disabled so I have a limited amount of properties I can view but Matthew has always kept me informed of the progress on properties and I have every faith in Matthew that ...
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“Aiden has been extremly helpful and understanding while i am ......”

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Dec 16,2014
Minithumbup
By: 'caroline'
Dec 16,2014
0 people found
this helpful
Aiden has been extremly helpful and understanding while i am searching for a property to rent He has listened to the type of property, area and price and kept me up to date on a regular basis which most estate agents do not do!...
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“Leah showed me around one property which I decided was ......”

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Dec 16,2014
Minithumbup
By: 'Elisabeth'
Dec 16,2014
0 people found
this helpful
Leah showed me around one property which I decided was unsuitable. Leah then took the time to get the details of what was important to me in a property for me and my daughter. Leah suggested an alternative property taking into account these details. The ...
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“We have today agreed the sale of our property within ......”

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Dec 16,2014
Minithumbup
By: 'Bob'
Dec 16,2014
0 people found
this helpful
We have today agreed the sale of our property within two weeks of our first contact with Darren. The price achieved is in the price band estimated at the outset. We have had excellent advice and a fast, friendly and efficient service. Very happy with ...
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“Finding a flat with Choices was so easy. Chester has ......”

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Dec 16,2014
Minithumbup
By: 'Harry'
Dec 16,2014
0 people found
this helpful
Finding a flat with Choices was so easy. Chester has been my point of contact and has always kept in contact with me throughout referencing and moving in. He has been very professional and helpful....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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