Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Esme is an enthusiastic and reactive person who took the ......”

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Mar 03,2017
Minithumbup
By: 'Alban'
Mar 03,2017
0 people found
this helpful
Esme is an enthusiastic and reactive person who took the time to well understand what I was looking for in terms of price, location and other characteristics. Clear and good communication about the contract as well. Top agent !...
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“Katie Boyce handled our situation very professionally and I cannot ......”

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Mar 02,2017
Minithumbup
By: 'IH'
Mar 02,2017
0 people found
this helpful
Katie Boyce handled our situation very professionally and I cannot recommend her highly enough. She is very efficient, prompt, professional and competent in her handling of complex issues....
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“Thank you Choices for the property forge properties selection. The ......”

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Feb 28,2017
Minithumbup
By: 'Ekaterina'
Feb 28,2017
0 people found
this helpful
Thank you Choices for the property forge properties selection. The staff showed fast and efficient work. Ahmed, carefully showed properties and was familiar and very friendly with all tenants and landlords. He always checked in advance, does our meeting at the property agreed or not. ...
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“Ahmed was keen to understand what I wanted. He showed ......”

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Feb 27,2017
Minithumbup
By: 'Shona'
Feb 27,2017
0 people found
this helpful
Ahmed was keen to understand what I wanted. He showed me a range of one flatshares so that I could choose. He politely followed up and rearranged viewing as per customer convenience....
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Comment on agent fees
He was upfront on agency fees which I believe is on higher side.
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“Haven't dealt with several letting agency's and agents choices were ......”

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Feb 24,2017
Minithumbup
By: 'Craig'
Feb 24,2017
1 people found
this helpful
Haven't dealt with several letting agency's and agents choices were the most attentive to my needs and helped me through a difficult time in terms of a property search an even though my situation was having to be dealt with in a rush they did ...
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Comment on agent fees
Excellent agent fees and bar far the most competitive you will find
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By: Curtis ward
Feb 27, 2017
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Just like to say many thanks Craig Goddard, it was a pleasure to help and its lovely to hear such kind words :) p.s thanks for that (MOR) tip !!!! thanks ...

“Mark is a very professional and enthusiastic, friendly agent, Who ......”

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Feb 23,2017
Minithumbup
By: 'Qi'
Feb 23,2017
1 people found
this helpful
Mark is a very professional and enthusiastic, friendly agent, Who helped us with the property viewing and negotiations. Highly recommend...
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“The service received from Tobi was excellent, he was open ......”

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Feb 22,2017
Minithumbup
By: 'Matt'
Feb 22,2017
1 people found
this helpful
The service received from Tobi was excellent, he was open and honest with me throughout, diligent, answered all my questions and always kept me regularly updated. I don't plan on selling a house again for a long time but wouldn't hesitate to use choices again, ...
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Comment on agent fees
Good
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“Andrew had been very helpful right from the start of ......”

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Feb 22,2017
Minithumbup
By: 'Happy'
Feb 22,2017
5 people found
this helpful
Andrew had been very helpful right from the start of the selling process to the end. He made selling easy and stress free. The sale was done whilst I was away from the UK and my friends were impressed with the service Andrew provided. Big ...
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Comment on agent fees
Fair
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“Hi,I viewed a flat in canning town with Ahmed ......”

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Feb 22,2017
Minithumbup
By: 'Verosha'
Feb 22,2017
0 people found
this helpful
Hi, I viewed a flat in canning town with Ahmed on Monday. Our appointment was for 6:30pm but I unfortunately got held up at work and eventually got there at 7:20. He waiting 50 minutes for me even though he didn't have to. This showed his dedication ...
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Comment on agent fees
Average
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“Andrew has proven to be very capable and professional in ......”

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Feb 21,2017
Minithumbup
By: 'Marcus'
Feb 21,2017
5 people found
this helpful
Andrew has proven to be very capable and professional in achieving a quick sale of my property in Redhill. For this I am very grateful and would recommend him to others based on his ability, polite manner and for delivering a positive result....
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Comment on agent fees
Reasonable
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“I used the Crawley branch to market my property for ......”

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Feb 21,2017
Minithumbup
By: 'Mr'
Feb 21,2017
1 people found
this helpful
I used the Crawley branch to market my property for sale. The staff were very friendly and helpful through the whole process. Tobi was prompt and efficient with getting the property on the market and the professional photos were excellent. We had a lot of ...
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Comment on agent fees
Very good
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“I have found Choices so helpful! Lucinda and mark are ......”

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Feb 21,2017
Minithumbup
By: 'Ian'
Feb 21,2017
1 people found
this helpful
I have found Choices so helpful! Lucinda and mark are very friendly and keep me up to date with viewing feedback and offers that are put forward to me. I will definitely be using them again if needed in the future....
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Comment on agent fees
Good
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“Really great professional service. He listen to exactly what we ......”

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Feb 21,2017
Minithumbup
By: 'Jaime'
Feb 21,2017
0 people found
this helpful
Really great professional service. He listen to exactly what we was looking for and found us some really great properties....
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“I had a good experience, very helpful agent. Greg Atwood ......”

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Feb 21,2017
Minithumbup
By: 'Morsina'
Feb 21,2017
1 people found
this helpful
I had a good experience, very helpful agent. Greg Atwood was great. Fees were fine and service was top notch. Would use again. Thanks...
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Comment on agent fees
Good
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“Gregory was superb from start to finish. From the moment ......”

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Feb 21,2017
Minithumbup
By: 'Lance72'
Feb 21,2017
1 people found
this helpful
Gregory was superb from start to finish. From the moment we met, I instantly felt comfortable and confident that id made the right choice. Prior to meeting him, I was sceptical of using a smaller agency however this company exceeded my expectations. I've dealt with ...
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“I was ever so pleased with my experience with Choices, ......”

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Feb 21,2017
Minithumbup
By: 'MaryK'
Feb 21,2017
2 people found
this helpful
I was ever so pleased with my experience with Choices, particularly with Greg's help and expertise. Being a first time buyer, the whole process was rather daunting, however Greg put my at ease and assured me everything would be alright and it was! Throughout the ...
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Comment on agent fees
Very reasonable, particularly in comparison to other agencies.
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“greg was very well informed about the property and took ......”

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Feb 21,2017
Minithumbup
By: 'GB'
Feb 21,2017
0 people found
this helpful
greg was very well informed about the property and took into account what I was looking for. He kept me up to date with progress on the sale, and was always very polite and helpful....
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Comment on agent fees
good
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“I have been dealing with Tobi at choices and my ......”

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Feb 21,2017
Minithumbup
By: 'Mr'
Feb 21,2017
0 people found
this helpful
I have been dealing with Tobi at choices and my experience has been extremely pleasurable and stress free. I contacted him to come and value my property. He managed to fit me around his busy schedule at short notice and was very professional. He was ...
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Comment on agent fees
Fair
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“Greg Attwood was an absolute pleasure to deal with in ......”

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Feb 21,2017
Minithumbup
By: 'GotVelvet'
Feb 21,2017
0 people found
this helpful
Greg Attwood was an absolute pleasure to deal with in my recent purchase of a flat, he was reliable and supportive during the whole process. He was able to answer all questions I had and would go out of his way to ensure my requirements ...
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“I came into branch and was welcomed by Ashliegh. She ......”

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Feb 21,2017
Minithumbup
By: 'Hameed'
Feb 21,2017
0 people found
this helpful
I came into branch and was welcomed by Ashliegh. She was so helpful in finding me somewhere to rent I needed to move ASAP and she found a property for me straight away. Explained all the fees and rent so I understood clearly. And was ...
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Comment on agent fees
Good
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“I was a bit worried about letting my property out ......”

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Feb 21,2017
Minithumbup
By: 'Mr'
Feb 21,2017
0 people found
this helpful
I was a bit worried about letting my property out at first as I lived in it previously but Phillipa reassured me it would be fine and it has been. Her and her team were able to find professional tenants and achieved a very good ...
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Comment on agent fees
Very good and fair for the piece of mind I get.
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“Andrew has been very helpful and friendly so far through ......”

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Feb 21,2017
Minithumbup
By: 'Jools'
Feb 21,2017
4 people found
this helpful
Andrew has been very helpful and friendly so far through the process. He has maintained good communication, keeping me informed as things happen through my first house buying experience....
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“Mathew is excellent, we have used choices for over 20 years! ......”

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Feb 16,2017
Minithumbup
By: 'MC'
Feb 16,2017
1 people found
this helpful
Mathew is excellent, we have used choices for over 20 years! we have over 10 properties which have always been managed by Choices. I can go on holiday and not worry my rent is going to be paid as it's guaranteed regardless on tenants paying their rent ...
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Comment on agent fees
Very reasonable for what is done, if our flats are never empty hence the cost of their fees are covered by their prompt work.
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“Benjamin Beaupierre is a 5 star agent and the best and ......”

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Feb 13,2017
Minithumbup
By: 'Hugo'
Feb 13,2017
0 people found
this helpful
Benjamin Beaupierre is a 5 star agent and the best and brightest that i have ever met during my time here in London. He is polite and professional at all times whether on the phone or in person. His caring and positive attitude helped me find ...
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Comment on agent fees
N/A
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“Nicholas, bearing in mind he is only 19 and a trainee, ......”

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Feb 13,2017
Minithumbup
By: 'Alex'
Feb 13,2017
0 people found
this helpful
Nicholas, bearing in mind he is only 19 and a trainee, has shown great professional and a genuine desire to find me somewhere to rent, in what have been very difficult circumstances for me. I am very impressed with him, and as a property professional myself, ...
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Comment on agent fees
Average
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“I met Benjamin in Choices branch in Central London. Benjamin ......”

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Feb 13,2017
Minithumbup
By: 'Mohammed'
Feb 13,2017
0 people found
this helpful
I met Benjamin in Choices branch in Central London. Benjamin made his best in order to make the tenancy works. He was calm, doing his best for the sake of my good and the company's as well. Without his efforts I don't think the deal ...
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Comment on agent fees
Good
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“I did not end up renting from Choices agency, nevertheless, ......”

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Feb 11,2017
Minithumbup
By: 'Zak'
Feb 11,2017
0 people found
this helpful
I did not end up renting from Choices agency, nevertheless, credit should be given where it's due. Nicolas was very helpful and honest in answering all my questions, neither withholding anything when you look at the pros and cons of a property, nor the fees ...
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Comment on agent fees
Given that you are using an agency, fees are what keep the business running. Service given should be awarded accordingly. That being said, I don't think that the current rates are over-priced, as long as they keep up the level of professionalism and care, which they currently exude.
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“Ahmed is extremely, he is the best estate agent I ......”

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Feb 10,2017
Minithumbup
By: 'HelenB'
Feb 10,2017
0 people found
this helpful
Ahmed is extremely, he is the best estate agent I have ever come in contact with. Ahmed was very personable and willing to go the extra mile to help me secure the property that I wanted. Thank you very much Ahmed! :)...
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“Andrew has been very helpful and negotiated effectively on our ......”

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Feb 09,2017
Minithumbup
By: 'Dr.Jawad'
Feb 09,2017
5 people found
this helpful
Andrew has been very helpful and negotiated effectively on our behalf. Very approachable and got all the information we needed very quickly. Very professional ....
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Comment on agent fees
Fee not yet paid and dont know how much so cant comment on that
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“Nicola is a Proactive agent, with a customer focused and ......”

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Feb 08,2017
Minithumbup
Staff profile picture
Nicola
By: 'Paul.'
Feb 08,2017
0 people found
this helpful
Nicola is a Proactive agent, with a customer focused and professional approach which inspires confidence with both sellers and buyers alike. There are few others I would trust with the progression of sales activities....
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Comment on agent fees
Its free for sellers
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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