Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Stephen is very professional in his approach and conduct of ......”

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Jan 13,2015
Minithumbup
By: 'S.'
Jan 13,2015
0 people found
this helpful
Stephen is very professional in his approach and conduct of business. He understood well my requirements for a property and arranged couple of viewings meeting the criteria. He has very good understanding of market trends which helped me in my decision. Overall I am satisfied ...
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“Stephen Yorke has great communication skills face to face and ......”

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Jan 13,2015
Minithumbup
By: 'Josh'
Jan 13,2015
0 people found
this helpful
Stephen Yorke has great communication skills face to face and on the phone. He was always punctual when we met and really knew his stuff with regards to the house and the surrounding area. Very enthusiastic young man who should have a bright future. Thanks ...
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“We were dealt with very quickly and Rebecca was extremely ......”

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Jan 13,2015
Minithumbup
By: 'Adam'
Jan 13,2015
2 people found
this helpful
We were dealt with very quickly and Rebecca was extremely polite and friendly. She was able to answer all our queries in detail. We are both bery happy with the service that has so far been provided. Thank you...
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“He was very good in finding a property for me . ......”

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Jan 13,2015
Minithumbup
By: 'SW'
Jan 13,2015
1 people found
this helpful
He was very good in finding a property for me . He understood all my needs. Wich resulting finding me my home...
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Comment on agent fees
Find fees to hight
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“The experience I have had with Choices has been great ......”

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Jan 13,2015
Minithumbup
By: 'Kim'
Jan 13,2015
0 people found
this helpful
The experience I have had with Choices has been great I had to originally view go to the property twice before gaining access due to tenants but the girls always done there best to ensure we was happy! I would like to thank them very ...
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“She was great. Had to deal with a few real ......”

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Jan 13,2015
Minithumbup
By: 'Danny'
Jan 13,2015
0 people found
this helpful
She was great. Had to deal with a few real estate agents while we looked for houses and she was the most helpful by far. Professional and great to deal with....
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Comment on agent fees
Seem like the going rate.
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“We received outstanding service from Esme, she was extremely friendly ......”

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Jan 13,2015
Minithumbup
By: 'Eliza'
Jan 13,2015
0 people found
this helpful
We received outstanding service from Esme, she was extremely friendly and helpful. Esme made the stressful process of finding a house very smooth and straightforward. Thank you Esme....
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“Quick, efficient and sticks to her word. Ria always keeps ......”

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Jan 13,2015
Minithumbup
By: 'Amber'
Jan 13,2015
0 people found
this helpful
Quick, efficient and sticks to her word. Ria always keeps me updated with properties, and always makes time for me to view properties considering my work hours are hectic, and makes sure there worth while too, as I'm a little fussy! Definitely recommend using Ria ...
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“Sam gave me an excellent service & really has put my ......”

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Jan 13,2015
Minithumbup
By: 'Mike'
Jan 13,2015
0 people found
this helpful
Sam gave me an excellent service & really has put my mind at rest when buying a property. He was very specific out his questions when I registered and this gave me confidence. Thanks Sam....
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“I am extremely happy with the service that I have ......”

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Jan 13,2015
Minithumbup
By: 'Amy'
Jan 13,2015
0 people found
this helpful
I am extremely happy with the service that I have received from Chester. He has been helpful and is always willing to help me with any queries I have. Found me a 3 bedroom house in the ideal location and catered for every one of my ...
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“Help searching the property for rent and Tom has been ......”

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Jan 13,2015
Minithumbup
By: 'Jitender'
Jan 13,2015
1 people found
this helpful
Help searching the property for rent and Tom has been a great help in this regard. I rate his services very high and looking forward to future associations as well....
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Comment on agent fees
no issues at all..
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“Philip was very helpful and encouraging while trying to find ......”

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Jan 13,2015
Minithumbup
By: 'PHILLIP'
Jan 13,2015
0 people found
this helpful
Philip was very helpful and encouraging while trying to find me a property and although it took endless calls and patience., he came through in the end. He was easy to talk and friendly concerning the requirement needed for referencing, I am happy with the ...
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“Tom was very helpful in contacting me and keeping me ......”

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Jan 12,2015
Minithumbup
By: 'Cliff'
Jan 12,2015
1 people found
this helpful
Tom was very helpful in contacting me and keeping me up to date . Still haven't found a property yet but I have faith in Tom to fulfil in getting me the perfect property...
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“Holly was very quick in finding me the right property ......”

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Jan 12,2015
Minithumbup
By: 'Daniella6'
Jan 12,2015
0 people found
this helpful
Holly was very quick in finding me the right property and her service was great...
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“Louise was extremely helpful and informative and was vrry prompt ......”

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Jan 12,2015
Minithumbup
By: 'rachel'
Jan 12,2015
0 people found
this helpful
Louise was extremely helpful and informative and was vrry prompt to answer queries . She offerrd an excellent service i recommend her highly...
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“Louise oversaw the whole landlord process for us and carried ......”

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Jan 12,2015
Minithumbup
By: 'Nigel'
Jan 12,2015
0 people found
this helpful
Louise oversaw the whole landlord process for us and carried out a seamless transaction in getting the tenants into our property. This is of special note as we currently live in Florida and the 5 hour time difference could have affected communications, but it didn't . Louise ...
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“I had a great experience with Choices, Esme Hinton was ......”

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Jan 12,2015
Minithumbup
By: 'Orsolya'
Jan 12,2015
0 people found
this helpful
I had a great experience with Choices, Esme Hinton was a great help, especially because we arranged my tenancy from Hungary. She always replied fast and handled my problems with great consideration....
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“Very pleasant and professional agent. She helped me with tips ......”

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Jan 12,2015
Minithumbup
By: 'Sara'
Jan 12,2015
0 people found
this helpful
Very pleasant and professional agent. She helped me with tips on how to best secure a flat and she was very understanding of my needs and honest and straightforward in her responses. I felt taken care of and in good hands!...
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“Great service and Great staff. Choices is a company I ......”

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Jan 12,2015
Minithumbup
By: 'Ash'
Jan 12,2015
0 people found
this helpful
Great service and Great staff. Choices is a company I will be recommending to my friends and family and I will definitely deal with them again in the future....
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“Great help. Nice & friendly. Showed me properties straight away which ......”

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Jan 12,2015
Minithumbup
By: 'Chris'
Jan 12,2015
0 people found
this helpful
Great help. Nice & friendly. Showed me properties straight away which was a great help as I was heading back to London that evening. Thank you Sam....
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“Nicola has agreed to meet to show round the property 3 ......”

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Jan 12,2015
Minithumbup
Staff profile picture
Nicola
By: 'E'
Jan 12,2015
1 people found
this helpful
Nicola has agreed to meet to show round the property 3 times allowing us to take measurements - which has greatly helped in making the offer. She also offered to meet people who are quoting for work on our behalf. Unfortunately this is not feasible due ...
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“Had used my estate agent for some time with no ......”

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Jan 12,2015
Minithumbup
By: 'Stephan'
Jan 12,2015
1 people found
this helpful
Had used my estate agent for some time with no problems but recently had some issues with not being told tenants were leaving and other bits. With patience running out, when James contacted me to say he had tenants interested I gave him a chance ...
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“Charlotte managed to get me to register when I initially ......”

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Jan 12,2015
Minithumbup
By: 'Paul'
Jan 12,2015
0 people found
this helpful
Charlotte managed to get me to register when I initially phones about a property that had gone. She then came back to me the same day with 2 other properties. When I viewed the 2 properties and didn't like either, Charlotte found another the same day (more ...
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Comment on agent fees
Who is happy paying fees to an estate agent? I think the agent achieved the best price possible for the landlord because the landlord is paying the money
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“Lewis Brooke Review.Lewis is a very professional and determined ......”

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Jan 11,2015
Minithumbup
By: 'Mr'
Jan 11,2015
0 people found
this helpful
Lewis Brooke Review. Lewis is a very professional and determined customer services focused Lettings agent representative. I am very impressed by the quality of his communications as well as the handle he commands on his determination to ensure both his clients ( Landlord and tenant ) are ...
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“Esme was on time which is a big plus for ......”

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Jan 11,2015
Minithumbup
By: 'Sam'
Jan 11,2015
0 people found
this helpful
Esme was on time which is a big plus for a lettings agent as they often have lots of viewings in a short period of time, the viewing was also a little difficult for her and she made time for me. She was really positive ...
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“Sasha has been great very patient, informative, kind and above ......”

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Jan 11,2015
Minithumbup
By: 'HHatch'
Jan 11,2015
0 people found
this helpful
Sasha has been great very patient, informative, kind and above all else friendly. Thank you so much for all of your time Sasha....
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“Lisa was an absolute pleasure to work with. Her attention ......”

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Jan 11,2015
Minithumbup
By: 'Ben'
Jan 11,2015
0 people found
this helpful
Lisa was an absolute pleasure to work with. Her attention to detail and professionalism was second to none. Lisa was extremely proactive in making sure all aspects of the tenancy were in place so we could move in at the right time. I would have ...
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“Tom is helping me to find a house, my English ......”

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Jan 11,2015
Minithumbup
By: 'Melody'
Jan 11,2015
1 people found
this helpful
Tom is helping me to find a house, my English is not very good and sometimes I get troubles to understand everything by phone, but Tom is patient and he allway repeat it to me, I'm grateful with that. Thanks Tom...
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“Nicola was extremely helpful in guiding me through the process ......”

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Jan 11,2015
Minithumbup
Staff profile picture
Nicola
By: 'Carole'
Jan 11,2015
1 people found
this helpful
Nicola was extremely helpful in guiding me through the process of a lease extension, together with selling my property. I thought she was very proactive,and kept me informed at each stage of the sale....
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“Rebecca found out what I am looking for and managed ......”

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Jan 11,2015
Minithumbup
By: 'Bradley'
Jan 11,2015
2 people found
this helpful
Rebecca found out what I am looking for and managed to match it with a correct property. She did this all with a friend voice and personable manner, something that appealed to me greatly as estate agency has a 'sleazy' reputation. I would continue to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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