Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I had a very friendly service and great advice. I ......”

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Jan 16,2015
Minithumbup
By: 'Fiona'
Jan 16,2015
0 people found
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I had a very friendly service and great advice. I would definitely recommend and use again. The process was very quick and easy myself and my husband are very happy ....
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Comment on agent fees
It was more than ‚£1700 but Steve had a very good negation skill where he was able to speak to the land and knock it down to 1700 something affordable for me and my husband.
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“I have recently purchased a property through Choices. I cannot ......”

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Jan 15,2015
Minithumbup
By: 'Fred-V'
Jan 15,2015
0 people found
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I have recently purchased a property through Choices. I cannot fault this agency and it's staff as they give me regular updates and are always on hand to answer my queries. I currently deal with Olivia and throughout the process she has been very kind, ...
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“I found Matthew to be extremely helpful, fantastic communication. He ......”

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Jan 15,2015
Minithumbup
By: 'Angela'
Jan 15,2015
0 people found
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I found Matthew to be extremely helpful, fantastic communication. He was very efficient and informative. He answered any questions i had without hesitation. The whole process went smoothly without any problems....
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“Having contacted Choices at short notice I was fortunate enough ......”

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Jan 15,2015
Minithumbup
By: 'Marc'
Jan 15,2015
0 people found
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Having contacted Choices at short notice I was fortunate enough to make initial contact with Jake who was polite, agreeable, enthusiastic and pro-active in arranging to meet with me at the property for an evaluation. Jake arrived punctually and was extremely efficient and incisive in ...
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“Called up Choices And Was passed on to a very ......”

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Jan 15,2015
Minithumbup
By: 'Monna'
Jan 15,2015
0 people found
this helpful
Called up Choices And Was passed on to a very positive person call Keyan, he found me the perfect property, he met me at the property and it was fantastic....
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“Sasha helped me sell my flat it was a very ......”

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Jan 15,2015
Minithumbup
By: 'George'
Jan 15,2015
0 people found
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Sasha helped me sell my flat it was a very fast process, everything I asked she answered and she found me a cash buyer very fast. I'm very happy with choices....
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Comment on agent fees
Good!
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“I RECEIVED EXCELLENT SERVICE AND GREAT COMMUNICATION THROUGHOUT THE PURCHASE ......”

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Jan 15,2015
Minithumbup
By: 'SUSSEX'
Jan 15,2015
0 people found
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I RECEIVED EXCELLENT SERVICE AND GREAT COMMUNICATION THROUGHOUT THE PURCHASE PROCESS FROM DARREN AND WOULD RECOMMEND HIM AND CHOICES TO POTENTIAL PURCHASERS AND SELLERS...
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“This was our first time of selling property, we found ......”

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Jan 15,2015
Minithumbup
By: 'Mark'
Jan 15,2015
0 people found
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This was our first time of selling property, we found Choices Estate Agents had great reviews whilst perusing various comparison web sites and as a resident in the area i know the company has been going for many years. When we went into the Agency ...
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“I have been looking for a property for a long ......”

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Jan 15,2015
Minithumbup
By: 'SiennaKhan'
Jan 15,2015
0 people found
this helpful
I have been looking for a property for a long time and Tabatha has been really helpful in finding me a house. She has really taken note of the requirements and only taken me to properties that would be suitable - even though I have ...
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“Keyan was very helpful in providing me with my options ......”

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Jan 15,2015
Minithumbup
By: 'HS'
Jan 15,2015
0 people found
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Keyan was very helpful in providing me with my options on securing the flat and did his best to answer questions I had. He was also keen to offer advice on how I could get the ball rolling in terms of what information I'd need ...
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“Katie worked with me prior to, throughout and now, post ......”

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Jan 15,2015
Minithumbup
By: 'Yes'
Jan 15,2015
0 people found
this helpful
Katie worked with me prior to, throughout and now, post tenancy. She listened to my requests, likes and dislikes and acted on them accordingly. Katie maintained contact and open communication - an aspect very important to me. As a result I have developed a working ...
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“Amy Amy Amy, what a little gem she is. I ......”

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Jan 15,2015
Minithumbup
By: 'matthewafrancis'
Jan 15,2015
1 people found
this helpful
Amy Amy Amy, what a little gem she is. I get the delight of speaking to her most days, usually because I have done something wrong but even if I do she never tells me off and she is always providing a sensible and efficient ...
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“Philip helped me and my friend find a property after ......”

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Jan 15,2015
Minithumbup
By: 'Cosa'
Jan 15,2015
0 people found
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Philip helped me and my friend find a property after we were let down by other estate agent. We will recommend our friends to him...
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“Phillipa was so helpful,friendly and professional when helping myself ......”

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Jan 15,2015
Minithumbup
By: 'Ella'
Jan 15,2015
0 people found
this helpful
Phillipa was so helpful,friendly and professional when helping myself and my partner find somewhere to live. Nothing was to much hassle for her, she went above and beyond to make sure we were happy and I think her customer service was amazing which is ...
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“Had a great time dealing with Jake and Phillipa matched ......”

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Jan 15,2015
Minithumbup
By: 'Ed'
Jan 15,2015
0 people found
this helpful
Had a great time dealing with Jake and Phillipa matched me to perferct properties and gave me all the info needed to proceed with my purchase...
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“Had the opportunity to deal with Paul and Aime and ......”

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Jan 15,2015
Minithumbup
By: 'Ed'
Jan 15,2015
0 people found
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Had the opportunity to deal with Paul and Aime and it was a delight to have them help me find the right property......
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“Really good telephone manner and support with finding a property. ......”

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Jan 15,2015
Minithumbup
By: 'Lorraine'
Jan 15,2015
1 people found
this helpful
Really good telephone manner and support with finding a property. Tom is very efficient and is trying his best to meet my needs...
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“Jake has been fantastic throughout the process of renting my ......”

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Jan 15,2015
Minithumbup
By: 'Sergio'
Jan 15,2015
0 people found
this helpful
Jake has been fantastic throughout the process of renting my property. He listened to what I needed and the first property that I went to view was perfect for me. Jake is a credit to Choices...
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“Stephanie was very informative. She organised a viewing outside of ......”

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Jan 15,2015
Minithumbup
By: 'Viggie'
Jan 15,2015
0 people found
this helpful
Stephanie was very informative. She organised a viewing outside of her normal working hours and was patient as we asked many questions about the property. She then showed us the way back to the station. Overall very polite and professional....
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“They found the tenant vet quick. Move in was good ......”

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Jan 15,2015
Minithumbup
By: 'Landlord'
Jan 15,2015
0 people found
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They found the tenant vet quick. Move in was good process and I am very happy with how it goes. I live abroad so was important that I had an agent I can trust. Very good....
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“I am very pleased with the service and advice I ......”

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Jan 15,2015
Minithumbup
By: 'Paula'
Jan 15,2015
0 people found
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I am very pleased with the service and advice I received. I will happily recommend this office and people who work there. They were helpful and gave great information at assisted me....
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“Sam was a great help in selling my property. He ......”

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Jan 15,2015
Minithumbup
By: 'Graham'
Jan 15,2015
0 people found
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Sam was a great help in selling my property. He sold it but unfortunately the buyers pulled out however within 2 weeks he had sold it again....
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“Andrew has been an excellent agent I could not of ......”

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Jan 15,2015
Minithumbup
By: 'davidwaker'
Jan 15,2015
0 people found
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Andrew has been an excellent agent I could not of asked for a more friendly and professional experience from and agent I would 100% is choices again in the future....
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Comment on agent fees
Very fair
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“Lisa has been excellent in finding and dealing with the ......”

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Jan 14,2015
Minithumbup
By: 'Mrs'
Jan 14,2015
0 people found
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Lisa has been excellent in finding and dealing with the tenants for us, the flat rented quickly and to good tenants and she dealt with any issued quickly and efficiently. Darren achieved a very quick sale on the flat and was very profesional, courteous and ...
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“Tom did not realise I am only interested in renting ......”

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Jan 14,2015
Minithumbup
By: 'Kathy'
Jan 14,2015
1 people found
this helpful
Tom did not realise I am only interested in renting in Horley, and spoke to me about a flat in Lingfield. He made the property sound very attractive. When I explained I was only interested in Horley he said he would update the records. Tom ...
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“Sasha has changed my view on estate agents and it ......”

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Jan 14,2015
Minithumbup
By: 'Tom'
Jan 14,2015
0 people found
this helpful
Sasha has changed my view on estate agents and it makes me extremely pleased to be able to write a review for her to express my gratitude for everything she has done! I hope in the future that many more people get to witness the ...
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“Philip was very helpful and persistent in finding us a 1 ......”

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Jan 14,2015
Minithumbup
By: 'Sharia'
Jan 14,2015
0 people found
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Philip was very helpful and persistent in finding us a 1 bedroom flat in the Croydon area. even though the searching process and the referencing process took long i am still happy with the property. A point of improvement would be better communication with me during ...
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“We had a very good experience with Chester he made ......”

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Jan 14,2015
Minithumbup
By: 'Jamie'
Jan 14,2015
0 people found
this helpful
We had a very good experience with Chester he made things very clear and easy for us during the whole process, and was a pleasure to deal with I would highly recommend him as an agent and we have had no problems at all with ...
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“Michael was my first point of contact during the viewing ......”

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Jan 14,2015
Minithumbup
By: 'Emelia'
Jan 14,2015
2 people found
this helpful
Michael was my first point of contact during the viewing of the property and he was very nice. He offered my children a ride to the office. He also followed up with my paper work even when he was on holiday...
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“I found Katie very nice and very customer orientated. She ......”

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Jan 14,2015
Minithumbup
By: 'Aleksandra'
Jan 14,2015
0 people found
this helpful
I found Katie very nice and very customer orientated. She managed to find us a tenant very quickly and it looks like the lady who is moving in to our house is very nice. All the information we received from Katie are clear and she ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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