Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I'm more than happy to write a review for the ......”

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Jan 19,2015
Minithumbup
By: 'David'
Jan 19,2015
2 people found
this helpful
I'm more than happy to write a review for the caterham branch. They have done a fantastic job with my properties over the years and I wouldn't go anywhere else. James is always accommodating for me and as helpful as possible. The staff have a ...
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“Choices done a great job, perfect property everything I wanted ......”

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Jan 19,2015
Minithumbup
By: 'Lucy'
Jan 19,2015
0 people found
this helpful
Choices done a great job, perfect property everything I wanted and more good rental price will be able to save still. Thanks Louise and Choices....
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“I would definitely use choices again. James is polite, friendly ......”

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Jan 19,2015
Minithumbup
By: 'Mouloud'
Jan 19,2015
1 people found
this helpful
I would definitely use choices again. James is polite, friendly and very knowledgeable. We looked for a long time for the right property. When James showed us the flat we were very pleased. It was clean and modern and plenty big enough for us. He ...
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“I was impressed with the tenacity James showed when he ......”

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Jan 19,2015
Minithumbup
By: 'Kevin'
Jan 19,2015
1 people found
this helpful
I was impressed with the tenacity James showed when he contacted me about my property. Choices have shown themselves to be a very forthcoming agent and all the staff I met were very professional. I would definitely go to Choices again and recommend James & the ...
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Comment on agent fees
Reasonable for the excellent service
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“Sam let a property to me over a year ago ......”

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Jan 19,2015
Minithumbup
By: 'Phillipa'
Jan 19,2015
0 people found
this helpful
Sam let a property to me over a year ago now & I am so happy with the service I have received from everybody at choices. We have an excellent landlord who is always at the end of the phone as well....
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“Matthew has given me and my wife a very good ......”

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Jan 18,2015
Minithumbup
By: 'Jerry'
Jan 18,2015
0 people found
this helpful
Matthew has given me and my wife a very good service overall, working together with his manager to get us a very competitive fee. I cannot fault the service I have been given and I plan on making Choices my main estate agent for any ...
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“I am very happy with the tenants that Chester has ......”

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Jan 18,2015
Minithumbup
By: 'Rochelle'
Jan 18,2015
0 people found
this helpful
I am very happy with the tenants that Chester has found for me. He was able to get me the highest rent when the other agent wasn't able to conduct one viewing! He was very professional the whole time and he was polite. I will ...
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“Holly was very keen to find a solution for me ......”

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Jan 18,2015
Minithumbup
By: 'Alexandre'
Jan 18,2015
0 people found
this helpful
Holly was very keen to find a solution for me and booked a viewing on the same day I contacted her. Even though she had a tight schedule that day, with another viewing almost at the same time as mine, she managed to be there ...
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“Chris provided administrative coordination for the sale initiated by the ......”

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Jan 17,2015
Minithumbup
By: 'Paul'
Jan 17,2015
0 people found
this helpful
Chris provided administrative coordination for the sale initiated by the Redhill office of Choices. He was particularly helpful with facilitating the redirection of the misdirected initial rent payment post completion and the handover of the deposit to the new agents.Paul Luke...
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“Sam sold my property very quickly. He kept me updated ......”

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Jan 17,2015
Minithumbup
By: 'Hannah'
Jan 17,2015
0 people found
this helpful
Sam sold my property very quickly. He kept me updated every week & after every viewing. He was polite, friendly & informative. A real asset to choices....
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“What a breath of fresh air , Rebecca was honest , frank ......”

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Jan 17,2015
Minithumbup
By: 'Nick'
Jan 17,2015
2 people found
this helpful
What a breath of fresh air , Rebecca was honest , frank and a pleasure to deal with on our first meeting , she is very well spoken and very polite , and pushover when it came to fees just very fair , Rebecca explained the fee structure very articulately , ...
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“Hi choicesThank you for being really good to me and ......”

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Jan 16,2015
Minithumbup
By: 'Jewel'
Jan 16,2015
0 people found
this helpful
Hi choices Thank you for being really good to me and finding me a property so quickly. I found you both eye give to detail and kind. I will recommend you to others for sure and will certainly always try you first in the future. ...
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Comment on agent fees
Seemed Ok to me.
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“Had no issues finding me tenants. It was all very ......”

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Jan 16,2015
Minithumbup
By: 'Colin'
Jan 16,2015
0 people found
this helpful
Had no issues finding me tenants. It was all very quick and easy. James is friendly, polite and hard working. He is a credit to Choices along with his whole team in Caterham...
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“Matthew has been very helpful with my property search keeping ......”

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Jan 16,2015
Minithumbup
By: 'Carly'
Jan 16,2015
0 people found
this helpful
Matthew has been very helpful with my property search keeping in touch with me to see if I am still looking, being very professional over the phone and letting me know as soon as properties come available and I have fortunately secured the property I ...
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“Both Amy and Katarina were very pleasant and helpful, whilst ......”

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Jan 16,2015
Minithumbup
By: 'Terence'
Jan 16,2015
1 people found
this helpful
Both Amy and Katarina were very pleasant and helpful, whilst handling any inquiries that I had. Without delay, they resolved any issues that I had....
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Comment on agent fees
Very competitive prices.
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“I had several issues with my properties which Coral sorted ......”

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Jan 16,2015
Minithumbup
By: 'michael'
Jan 16,2015
0 people found
this helpful
I had several issues with my properties which Coral sorted out very efficiently .also chased up outstanding rent for me....
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“Mr Tower was always more than happy to answer any ......”

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Jan 16,2015
Minithumbup
By: 'House'
Jan 16,2015
0 people found
this helpful
Mr Tower was always more than happy to answer any questions and could not have been more helpful at a stressful time...
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“Amie was allways happy help and very good in keeping ......”

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Jan 16,2015
Minithumbup
By: 'shaun'
Jan 16,2015
0 people found
this helpful
Amie was allways happy help and very good in keeping me up to date with the best propertys for me in the town i had to stay in, i have been very happy in the service i got...
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“It's the first time I have rented a property so ......”

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Jan 16,2015
Minithumbup
By: 'Paula'
Jan 16,2015
0 people found
this helpful
It's the first time I have rented a property so I was quite unsure how it all worked and what the procedure was. I was recommend to go for choices and had taken my mates word for it. The agency were very helpful and made ...
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“I felt that Tom was extremely profession in dealing with ......”

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Jan 16,2015
Minithumbup
By: 'Elle'
Jan 16,2015
1 people found
this helpful
I felt that Tom was extremely profession in dealing with my call. He knew exactly what we are looking for and had found a property for us to view today. On another note, he has been the first agent to say my name correctly which ...
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“Overall excellent experience Jayne was always very polite and helpful ......”

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Jan 16,2015
Minithumbup
By: 'Claudia'
Jan 16,2015
0 people found
this helpful
Overall excellent experience Jayne was always very polite and helpful and also very human since my case had particular needs that other agencies weren't that interested in helping me....
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“I felt he was a very polite and helpful man,......”

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Jan 16,2015
Minithumbup
By: 'Jade'
Jan 16,2015
2 people found
this helpful
I felt he was a very polite and helpful man,he answered all questions that we had and talked through what was covered in the rent. Gave some good ideas on the proeprty and made us think more about the property...
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“I final found a property and it was through choices. ......”

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Jan 16,2015
Minithumbup
By: 'johnny'
Jan 16,2015
0 people found
this helpful
I final found a property and it was through choices. I am very happy with their services and prices seemed pretty decent from my experience of renting. Good overall....
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“Jayne was very professional in all her dealings with me, ......”

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Jan 16,2015
Minithumbup
By: 'Dannybn21te'
Jan 16,2015
0 people found
this helpful
Jayne was very professional in all her dealings with me, she kept me up to date with what was happening with other organisations which needed to provide information about me so that my move was smooth and on time. Her telephone manners were second to ...
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“Philippa has been helpful in findings appropriate tenants for our ......”

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Jan 16,2015
Minithumbup
By: 'Mrs'
Jan 16,2015
0 people found
this helpful
Philippa has been helpful in findings appropriate tenants for our property, she will endeavour to provide the inventory urgently and also ensure everything is in good condition and also full references are made before we give our property on rent....
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“Very pleased with the service provided.Jayne was friendly and ......”

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Jan 16,2015
Minithumbup
By: 'Gareth'
Jan 16,2015
0 people found
this helpful
Very pleased with the service provided. Jayne was friendly and accommodating, keeping me up to date and informed all the way....
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“I received excellent service from Matthew he kept us updated ......”

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Jan 16,2015
Minithumbup
By: 'kirsty'
Jan 16,2015
0 people found
this helpful
I received excellent service from Matthew he kept us updated on any new properties in the area always answered any and all questions i had and would definitely recommend him to anyone who needs it....
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“I have been very pleased with the excellent customer service ......”

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Jan 16,2015
Minithumbup
By: 'aakarsh'
Jan 16,2015
0 people found
this helpful
I have been very pleased with the excellent customer service he has provided. I feel that the insight and the explanations he has offered me, when viewing a property, have been particularly helpful....
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“I am very happy with choices as the service was ......”

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Jan 16,2015
Minithumbup
By: 'Ian'
Jan 16,2015
0 people found
this helpful
I am very happy with choices as the service was very professional. I was given help and advice even after moving it. Agent was very punctual. I would definitely recommend choices to my family and friends as I am highly satisfied with the service and ...
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“Extremely helpful and knowledgeable regarding the property viewed and the ......”

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Jan 16,2015
Minithumbup
By: 'Dan'
Jan 16,2015
2 people found
this helpful
Extremely helpful and knowledgeable regarding the property viewed and the surrounding area. As the property was in a remote location, I was having difficulty finding the property. I called Tom and he directed me from my current location and came and waited for me on ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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