Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I was very satisfied with how Mr Harris dealt with ......”

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Jan 22,2015
Minithumbup
By: 'Beth'
Jan 22,2015
0 people found
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I was very satisfied with how Mr Harris dealt with me. Mr Harris is a very well presented gentleman and has good knowledge of everything he had to produce to me so I could let the right property. Mr Harris also searched for the right ...
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“Will demonstrated how professional he is in his field while ......”

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Jan 22,2015
Minithumbup
By: 'Edwin'
Jan 22,2015
0 people found
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Will demonstrated how professional he is in his field while I was in dire need of a house in Nov.2013. As my landlord insisted the property is not suitable for me and my family. He was quick in getting me a place and made sure ...
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Comment on agent fees
Initially I felt ‚£1500 deposit and ‚£250 agent fees are too much but I was in need of a shelter for me and my family so I think its all good so long as they keep to their promise of refunding me the money for my deposit at the end of the day. I will do everything possible to play by the rules.
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“What a refreshing team of agents. They all seem very ......”

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Jan 22,2015
Minithumbup
By: 'Jude'
Jan 22,2015
0 people found
this helpful
What a refreshing team of agents. They all seem very happy and interested in talking to you. They get the job done most of all. They answer all questions thrown at them and most of all they are pleasant people!...
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Comment on agent fees
You most certainly get what you pay for.
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“After choices found a tenant for my property I spoke ......”

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Jan 22,2015
Minithumbup
By: 'sarahwingrove'
Jan 22,2015
0 people found
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After choices found a tenant for my property I spoke to Andrew throughout the rest of the move in process he was extremally helpful and knew what he was talking about and made me feel very confident I had chosen the right agent to deal ...
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“Tabatha asked me to write a review of how I ......”

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Jan 22,2015
Minithumbup
By: 'Very'
Jan 22,2015
0 people found
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Tabatha asked me to write a review of how I found the service provided my choices, I am happy to let everyone know that you can trust choices and they really help you every step of the way. They are efficient and empathetic sonething that ...
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“I have just bought a property through choices in the ......”

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Jan 22,2015
Minithumbup
By: 'Jade'
Jan 22,2015
0 people found
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I have just bought a property through choices in the crawley area. After enquiring with other estate agents I decided to go through choices as they clearly had my best interests at heart, from the moment I arrived Darren was courteous whilst giving me all ...
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“I was very pleased with the way Sasha conducted herself ......”

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Jan 22,2015
Minithumbup
By: 'Gary'
Jan 22,2015
0 people found
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I was very pleased with the way Sasha conducted herself during the viewings of my property. She was attentive and professional in her manner. What can i say, my property has only just gone on the market and she has found me a buyer already. ...
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“Andrew was very helpful during the full process of renting ......”

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Jan 22,2015
Minithumbup
By: 'stevewingrove66'
Jan 22,2015
0 people found
this helpful
Andrew was very helpful during the full process of renting my property out. He always kept me up to date with what was going on and moved very fast to make sure all my requirements were met truly an outstanding agent...
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“Tabatha is a really nice agent she really listens to ......”

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Jan 22,2015
Minithumbup
By: 'Ibby'
Jan 22,2015
0 people found
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Tabatha is a really nice agent she really listens to what you want but helps you when it comes to looking at properties. I think she will find me property I have no doubt....
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“Chris arrived on time to advice over sale of bungalow. ......”

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Jan 22,2015
Minithumbup
By: 'Chris'
Jan 22,2015
0 people found
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Chris arrived on time to advice over sale of bungalow. He advised not to decorate immediately, rather try for 4 weeks "as seen" and if no buyer, then to decorate to help sale. We hope his advice saves us some money! He has kept us informed ...
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Comment on agent fees
Not sold as yet as not advertised yet.
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“I found a very good property through Heather. She has ......”

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Jan 21,2015
Minithumbup
By: 'Ali'
Jan 21,2015
0 people found
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I found a very good property through Heather. She has good knowledge of property prices in the area and she had convinced me of this proprty and I put an offer. She negotiated well and got me a reduction and both parties accepted, legal work ...
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“Helen has been very helpful with viewing of the property ......”

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Jan 21,2015
Minithumbup
Staff profile picture
Helen
By: 'D'
Jan 21,2015
0 people found
this helpful
Helen has been very helpful with viewing of the property on a Saturday morning as well as providing us with further information about a subsequent issue relating to the notice period on our current property which we had with our current landlord. She was accessible ...
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“Rebecca was very helpful in dealing with a possible viewing ......”

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Jan 21,2015
Minithumbup
By: 'A.'
Jan 21,2015
1 people found
this helpful
Rebecca was very helpful in dealing with a possible viewing on a rental property. She explained the current situation with the landlord and took some of my details to use when the property becomes available to view. In all I found Rebecca to be quite ...
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“I am a home buyer and thanks Stephen for helping ......”

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Jan 21,2015
Minithumbup
By: 'Yuxuan'
Jan 21,2015
0 people found
this helpful
I am a home buyer and thanks Stephen for helping me getting my offer accepted. The property was well presented and Stephen talked through with me in very good detail during the viewing. Later in the price negotiation, Stephen showed appreciation and understanding of my ...
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“Darren showed us around the property,answered the questions we ......”

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Jan 21,2015
Minithumbup
By: 'Gary'
Jan 21,2015
0 people found
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Darren showed us around the property,answered the questions we asked and kept us informed of what was happening through the procedure.He even showed us round a second time in the evening....
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“Darren was absolutely fantastic throughout this difficult transaction and I ......”

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Jan 21,2015
Minithumbup
By: 'Lauren'
Jan 21,2015
0 people found
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Darren was absolutely fantastic throughout this difficult transaction and I don't think that we would have been able to exchange this without his assistance. Darren is efficient, professional and friendly. I would have no hesitation in recommending his services to any of my clients....
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“excellent service. very attentive and went thorough the paperwork thoroughly. ......”

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Jan 21,2015
Minithumbup
By: 'Femi'
Jan 21,2015
0 people found
this helpful
excellent service. very attentive and went thorough the paperwork thoroughly. A real asset to the company. Will highly recommend to friends and family....
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“Ria was extremely friendly and efficient in booking our initial ......”

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Jan 21,2015
Minithumbup
By: 'Rebecca'
Jan 21,2015
0 people found
this helpful
Ria was extremely friendly and efficient in booking our initial viewing and very helpful and polite when we met. Despite the open viewing she dedicated time to every viewer, answering any questions they had. She was efficient when informing me that several offers had been ...
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“Adrian was extremely helpful and flexible in helping me find ......”

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Jan 20,2015
Minithumbup
By: 'Robert'
Jan 20,2015
0 people found
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Adrian was extremely helpful and flexible in helping me find a property that met my needs. His attitude was friendly and professional. Thank you for your help....
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Comment on agent fees
NA
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“I found Darren to be very pleasant and professional. He ......”

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Jan 20,2015
Minithumbup
By: 'Elizabeth'
Jan 20,2015
0 people found
this helpful
I found Darren to be very pleasant and professional. He and Lisa were well-briefed with information about the property and the Vendor. They responded to my offer speedily and professionally....
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“Choices have been a brilliant letting agent, they found me ......”

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Jan 20,2015
Minithumbup
By: 'Freddie'
Jan 20,2015
0 people found
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Choices have been a brilliant letting agent, they found me a perfect property and it's fits my needs. Thanks Choices and Louise for helping me!...
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“I have just bought a house and Sasha was a ......”

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Jan 20,2015
Minithumbup
By: 'Mrs'
Jan 20,2015
0 people found
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I have just bought a house and Sasha was a great help, I wasn't available to view on the times that she had originally set and Sasha organised a time for me to view which was suitable. She was a great help and I'm very ...
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“Leah has been very helpful with finding me a right ......”

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Jan 20,2015
Minithumbup
By: 'Mongupe'
Jan 20,2015
0 people found
this helpful
Leah has been very helpful with finding me a right property she always calls me updating me on new properties. Other agents are not this helpful and I don't really here anything. I definitely would recommend choices to anyone looking for a property to rent!...
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“Chester was very helpful in finding us a property to ......”

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Jan 20,2015
Minithumbup
By: 'Matt'
Jan 20,2015
0 people found
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Chester was very helpful in finding us a property to let. He always called back promptly when we needed to get hold of him for a query or to pass on a message to the landlord which was relatively frequently. He was very upfront about ...
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Comment on agent fees
See above
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“chris was professional and articulate and charming in her presentation ......”

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Jan 20,2015
Minithumbup
By: 'I'
Jan 20,2015
0 people found
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chris was professional and articulate and charming in her presentation of your serices. she let property very quickly and was good at marketing . I would recommend her to any other landlord and think she is an excellent ambassador for the company....
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Comment on agent fees
GREAT
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“Sam is very helpful in finding me a new property ......”

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Jan 19,2015
Minithumbup
By: 'Kate'
Jan 19,2015
0 people found
this helpful
Sam is very helpful in finding me a new property to live in. Sam is polite, helpful & gives me confidence....
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“The agent was convincing about the the proposed property; punctual, ......”

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Jan 19,2015
Minithumbup
By: 'Laila'
Jan 19,2015
0 people found
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The agent was convincing about the the proposed property; punctual, what is very important for me - to respect my time; kindness; was able to answer to all my questions; correct. My feeling was that I was talking with a professional agent who knows work ...
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Comment on agent fees
Before I make contact with the company Choises, I make the price survey. I can say that the company's Choises prices are not the lowest, but one of the cheaper and more profitable for the customer. I am satisfied about this company's prices.
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“Sam sold my property about 6 months ago now. He was ......”

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Jan 19,2015
Minithumbup
By: 'Jimmy'
Jan 19,2015
0 people found
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Sam sold my property about 6 months ago now. He was excellent as he only had a short space of time to get my offers & true to his word he kept his promise. Thanks Sam...
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“Samuel was wonderful while updating me. He would never let ......”

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Jan 19,2015
Minithumbup
By: 'Mr'
Jan 19,2015
0 people found
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Samuel was wonderful while updating me. He would never let me go a week without speaking to me & he always calls me first when he has a new property that matches my criteria....
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“Choices found me a property for me and my daughter. ......”

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Jan 19,2015
Minithumbup
By: 'Karen'
Jan 19,2015
0 people found
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Choices found me a property for me and my daughter. I explained my situation to Philip who was my negotiator and he assured me that he would find ME a property. He didn't let me down....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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