Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Chris was on time, polite & courteous, informative & realistic with timings ......”

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Jan 23,2015
Minithumbup
By: 'barry'
Jan 23,2015
0 people found
this helpful
Chris was on time, polite & courteous, informative & realistic with timings and prices. Generally very helpful and based on Chris's performance so far, I would be confident to recommend 'Choices' to other sellers. Regards, Barry...
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“Aiden provided me with a good service. He was very ......”

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Jan 23,2015
Minithumbup
By: 'Cliff'
Jan 23,2015
0 people found
this helpful
Aiden provided me with a good service. He was very efficient & helpful, he helped me through the whole process. Thanks...
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“Choices has been very helpful in finding a suitable house ......”

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Jan 23,2015
Minithumbup
By: 'Hessie'
Jan 23,2015
0 people found
this helpful
Choices has been very helpful in finding a suitable house to rent. I registered with them last year, they kept updating me with text and calls. finally got a suitable place for me. Will Donkor has been very helpful in arranging the paperwork required to ...
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Comment on agent fees
REASONABLE FEEES
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“It was great when she helped us find an apartment ......”

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Jan 23,2015
Minithumbdown
By: 'Anon'
Jan 23,2015
3 people found
this helpful
It was great when she helped us find an apartment to view that allowed pets, and was happy to receive the confirmation. My husband and I left work early to travel for 50 mins to Wallington to meet her at the property as arranged on 22nd ...
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What agent could do to change your mind?
They could have turned up, or called us to say they were delayed letting us know their ETA.
Attached Filesnbsp;
Comment on agent fees
N/A
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“I've been using Choices for about 6 years now, and they've ......”

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Jan 22,2015
Minithumbup
By: 'Rob'
Jan 22,2015
0 people found
this helpful
I've been using Choices for about 6 years now, and they've always provided top notch service. Recently I decided to list a property for sale and I was assisted by Sasha Carruthers. Sasha was very friendly, knowledgable, and always replied to my calls and emails in ...
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Comment on agent fees
Very reasonable. No problem at all.
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“Louise has been a great help during the whole renting ......”

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Jan 22,2015
Minithumbup
By: 'Thomas'
Jan 22,2015
0 people found
this helpful
Louise has been a great help during the whole renting process. We are due to move in two weeks and she has kept us well informed throughout....
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“I had appointment with them to view a property and ......”

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Jan 22,2015
Minithumbdown
By: 'Jay'
Jan 22,2015
2 people found
this helpful
I had appointment with them to view a property and they were both late and Holly was not that respectful...
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What agent could do to change your mind?
Customer respect and lateness to appointment to view. Much info was not given to me about the property.
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“Polite, friendly and extremely professional in the way the transaction ......”

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Jan 22,2015
Minithumbup
By: 'LT'
Jan 22,2015
0 people found
this helpful
Polite, friendly and extremely professional in the way the transaction was carried out to the Hand-Over...
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“This was by far the best service I received after ......”

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Jan 22,2015
Minithumbup
By: 'prinston'
Jan 22,2015
0 people found
this helpful
This was by far the best service I received after weeks of stress from previous estate agents. I am so happy and glad that I met Mr Donkeer. He was professional and very informative. He helped me through the whole process....
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By: Tony
Jun 04, 2015
View all comments (1)
Will is very good service and help me so much. To get me good property I'm happy so many thanks for will 1000000%10000000 ...

“Stephen at choices was brilliant. He showed us around a ......”

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Jan 22,2015
Minithumbup
By: 'Nikki'
Jan 22,2015
0 people found
this helpful
Stephen at choices was brilliant. He showed us around a house and gave very good information and suggestions on the house. He took the time to speak to us in length after the viewing to discuss our opinions on the house. I told Stephen that ...
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Comment on agent fees
Totally responsible
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“The agent found me a property very quickly and I ......”

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Jan 22,2015
Minithumbup
By: 'Liang'
Jan 22,2015
0 people found
this helpful
The agent found me a property very quickly and I am very happy. Jake is very good for me. Thank you much. Liang...
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“I was recommend to use choices by a friend that ......”

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Jan 22,2015
Minithumbup
By: 'Tasha'
Jan 22,2015
0 people found
this helpful
I was recommend to use choices by a friend that also had a excellent experience. I visited the branch on North street where I met the manager Jake who with great detail guided me through the renting process Jake made regular contact to find the ...
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“Michael has been a great help to me and has ......”

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Jan 22,2015
Minithumbup
By: 'Nicola'
Jan 22,2015
0 people found
this helpful
Michael has been a great help to me and has always provided a brilliant & professional service. Thanks very much. Nicola...
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“Kind, trustworthy and consistent. Ria is a pleasure to be ......”

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Jan 22,2015
Minithumbup
By: 'Wendy'
Jan 22,2015
0 people found
this helpful
Kind, trustworthy and consistent. Ria is a pleasure to be working with. She's always polite and happy to help me. Keep it up Ria!! Wendy....
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“Hi we used choices to buy our new home in ......”

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Jan 22,2015
Minithumbup
By: 'James'
Jan 22,2015
0 people found
this helpful
Hi we used choices to buy our new home in crawley . We were helped by Darren and he was great , alway informing us of the progress and always happy to answer and queries. Thanks Darren...
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Comment on agent fees
Fees were low and better than local competitors
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“I found the agent a pleasure to deal with, she ......”

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Jan 22,2015
Minithumbup
Staff profile picture
Nicola
By: 'Happy'
Jan 22,2015
0 people found
this helpful
I found the agent a pleasure to deal with, she was friendly and always on hand day or night if I had any questions. She has helped me to chase the solicitors and mortgage broker and has gone above and beyond anything that I have ...
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“Jake was absolutely fantastic throughout the course of securing me ......”

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Jan 22,2015
Minithumbup
By: 'Jane'
Jan 22,2015
0 people found
this helpful
Jake was absolutely fantastic throughout the course of securing me a flat within a short period of time I couldn't have done it without him. Choices is without doubt the best estate agents I have ever dealt with. Overall I've had a excellent experience and ...
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“Jayne was very unprofessional. Took me around the property without ......”

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Jan 22,2015
Minithumbdown
By: 'Raj'
Jan 22,2015
2 people found
this helpful
Jayne was very unprofessional. Took me around the property without being able to answer my questions about the tenancy agreement or being helpful any other way than showing me around the room. I told her I needed time to think about it and wanted to ...
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What agent could do to change your mind?
If only you would reduce your admin fees. They are extortionate. please do something about it because I know for a fact competitors such as leaders are much better priced.
Attached Filesnbsp;
Comment on agent fees
You need to reduce the fees if you would like to attract customers.
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“Bijal is a Friendly, smiling, helpful person. She also is ......”

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Jan 22,2015
Minithumbup
By: 'patel'
Jan 22,2015
0 people found
this helpful
Bijal is a Friendly, smiling, helpful person. She also is profesional and person who trying find the best options for new tenant....
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“I was dealing with Katie Rest from the Croydon branch ......”

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Jan 22,2015
Minithumbup
By: 'Anna'
Jan 22,2015
0 people found
this helpful
I was dealing with Katie Rest from the Croydon branch I was always comforted by her positive attitude which I lead towards her professionality. Dealing with some issues in our referencing she always found a way how to make thinks work. I myself I am ...
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“The property is currently let through Choices. Chris is helping ......”

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Jan 22,2015
Minithumbup
By: 'A'
Jan 22,2015
0 people found
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The property is currently let through Choices. Chris is helping with the imminent sale of said property. Arrived on time for sales meeting as arranged. Well presented and friendly. Very knowledgeable about the current state of sales in the area and potential for the property. ...
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“I think Choices are really good company. Leah had been ......”

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Jan 22,2015
Minithumbup
By: 'Dobromir'
Jan 22,2015
0 people found
this helpful
I think Choices are really good company. Leah had been very helpful to me and my family In finding me right property. She always will call me and let me know what properties she has so me and family can go and view the right ...
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“Excellent staff, very helpful, reliable and honest. Deals with inquiries ......”

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Jan 22,2015
Minithumbup
By: 'Holey'
Jan 22,2015
0 people found
this helpful
Excellent staff, very helpful, reliable and honest. Deals with inquiries promptly and in time. Charming friendly personality. He is an asset to Choices....
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“From the start of my search, Sasha was impeccable in ......”

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Jan 22,2015
Minithumbup
By: 'Ashish'
Jan 22,2015
0 people found
this helpful
From the start of my search, Sasha was impeccable in terms of her professionalism and patience in helping me to find a property. Her friendly and helpful nature made the entire process a lot easier and I was consistently filled with confidence that having Sasha ...
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“Sorting out my contract with Esme was a pleasure. She ......”

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Jan 22,2015
Minithumbup
By: 'Dennert'
Jan 22,2015
0 people found
this helpful
Sorting out my contract with Esme was a pleasure. She gave my always good advises and replied within 15 minutes to my emails. I felt very comfortable and secure in make the right decisions about my contract. Thanks a lot!...
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“Me and my partner recently bought a property through choices. ......”

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Jan 22,2015
Minithumbup
By: 'Rod'
Jan 22,2015
0 people found
this helpful
Me and my partner recently bought a property through choices. We dealt with Ria and both of us thought rias communication skill, and persitance was amazing and a great deal of help as our tenancy runs out in February! She acted quickly and efficiently and ...
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“I had a great experience with finding a property through ......”

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Jan 22,2015
Minithumbup
By: 'Ben'
Jan 22,2015
0 people found
this helpful
I had a great experience with finding a property through Michael. He was professional and dedicated and provided a high level of communication throughout the process. If I was to move again in the future I would definitely call him first to find me somewhere! ...
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“Chester has given me an excellent service. He has always ......”

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Jan 22,2015
Minithumbup
By: 'Leanne'
Jan 22,2015
0 people found
this helpful
Chester has given me an excellent service. He has always been there to help me as I didn't know much about renting. I will recommend him, and Choices, to my friends and family....
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“Sam was polite, friendly & a pleasure to deal with. He ......”

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Jan 22,2015
Minithumbup
By: 'Nick'
Jan 22,2015
0 people found
this helpful
Sam was polite, friendly & a pleasure to deal with. He gave me constant updates in my search & would inform me off what he has been doing to generate new properties for me. Thanks Sam...
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“Sam is one of the best estate agents I've ever ......”

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Jan 22,2015
Minithumbup
By: 'Neil'
Jan 22,2015
0 people found
this helpful
Sam is one of the best estate agents I've ever had the pleasure of dealing with. He helped my in finding a property & actually listened to what I wanted instead of showing me every property there is....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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