Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“In the four years I've been leasing my property through ......”

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Jan 27,2015
Minithumbup
By: 'Rubina'
Jan 27,2015
0 people found
this helpful
In the four years I've been leasing my property through Choices I've rarely had a glitch. They are often in touch regarding anything I need to know. This was the first change of tenants since they've been in control and it all happened seamlessly. The ...
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Comment on agent fees
I could probably get lower elsewhere but I doubt I would get the same level of service.
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“I recommend Choices as the estate agent to use in ......”

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Jan 27,2015
Minithumbup
By: 'Mart'
Jan 27,2015
0 people found
this helpful
I recommend Choices as the estate agent to use in the area. It can be quite a bumpy ride as a landlord at times but I am pleased with the customer service I receive from them. I never feel as though I'm having the wool ...
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“We have found Katie to very responsive & cooperative, always cheerful & ......”

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Jan 27,2015
Minithumbup
By: 'Rafael'
Jan 27,2015
0 people found
this helpful
We have found Katie to very responsive & cooperative, always cheerful & professional. Katie visited us at home to discuss & explain the various letting service options available to us. She came across very knowledgeable & was accommodating on some of our requirements, and as a result we decided ...
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“Excellent service, very friendly and knowledgable and was a delight ......”

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Jan 26,2015
Minithumbup
By: 'Gemphilly'
Jan 26,2015
0 people found
this helpful
Excellent service, very friendly and knowledgable and was a delight having such a nice person to help me find the right place. Would highly recommend using Paul again :)...
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“My property, though located in a popular area and also ......”

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Jan 26,2015
Minithumbup
By: 'Sunny'
Jan 26,2015
0 people found
this helpful
My property, though located in a popular area and also in a very good condition, was vacant for almost 2 months - the estate agent who was marketing it managed only a very few viewings. I saw some of the fliers from Choice and contacted Katie. ...
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“James and Dexter really help me feel at ease with ......”

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Jan 26,2015
Minithumbup
By: 'Jacqui'
Jan 26,2015
1 people found
this helpful
James and Dexter really help me feel at ease with the move. I've always been a worrier but they made sure there werent no problems for me. They are nice and helpful and I was really please with Choices....
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“I asked choices to provide rental properties within my budget ......”

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Jan 25,2015
Minithumbup
By: 'Lawrence'
Jan 25,2015
1 people found
this helpful
I asked choices to provide rental properties within my budget range as a matter of urgency, within 1 Week I had viewed a property and put down a deposit, now confirmed move in within my 6 week timescale. Very Well done choices Lawrence Brown...
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Comment on agent fees
TBA when i move in
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“I have very specific needs for my elderly parents and ......”

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Jan 25,2015
Minithumbup
By: 'Veronica'
Jan 25,2015
2 people found
this helpful
I have very specific needs for my elderly parents and Tom has been very considerate of those need. He is articulate and friendly. I wish him success in his career....
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“Sasha has been great. Kept me in the loop and ......”

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Jan 25,2015
Minithumbup
By: 'Jules'
Jan 25,2015
1 people found
this helpful
Sasha has been great. Kept me in the loop and answered my queries and concerns promptly. This is what you want from your estate agent! She was very personable and friendly....
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“Jayne was very polite, helpful and pro active. This was ......”

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Jan 25,2015
Minithumbup
By: 'Mohammed'
Jan 25,2015
0 people found
this helpful
Jayne was very polite, helpful and pro active. This was the first time I used an estate agents to let my property and Jayne explained the whole process very well, including my obligations and responsibilities....
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“I have to say overall the service I had was ......”

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Jan 25,2015
Minithumbup
By: 'Janet'
Jan 25,2015
1 people found
this helpful
I have to say overall the service I had was exceptional! Michael has been devoted to ensuring everything ran smoothly from the day I called enquiring about a property, through all the referencing to the actual move in. He was always contactable and made sure ...
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“Mr Michael Harris is a very polite young gentleman I ......”

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Jan 25,2015
Minithumbup
By: 'Rob'
Jan 25,2015
0 people found
this helpful
Mr Michael Harris is a very polite young gentleman I am very pleased with everything mr Harris has done for me I will defiantly go back to mr Harris to do business. He gave me all the information I needed to know. On mr harris's ...
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“Excellent service and a helpful friendly team. They got on ......”

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Jan 25,2015
Minithumbup
By: 'The'
Jan 25,2015
0 people found
this helpful
Excellent service and a helpful friendly team. They got on and provided tenants who met our high quality criteria very quickly. I am unsure why other agents kept offering us tenants with poor credit history, no references etc....
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Comment on agent fees
There charges are much higher than the competitors but if it's rent vs unoccupied and not rented you have to go for rented.
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“Great customer service, sasha made us feel very welcoming and ......”

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Jan 25,2015
Minithumbup
By: 'Marisa'
Jan 25,2015
0 people found
this helpful
Great customer service, sasha made us feel very welcoming and provided all the information we needed and more in regards to finding the right property we needed. We had given her all the requirements we wanted and it safe to say she actually done this ...
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“Tom Welch ?Polite, friendly, humorous, just as it should be ......”

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Jan 25,2015
Minithumbup
By: 'Miroslaw'
Jan 25,2015
2 people found
this helpful
Tom Welch ? Polite, friendly, humorous, just as it should be an ideal agent. And one more thing, pronounced and understandable by phone calls which is important for people who do not speak perfect English...
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“My family is really thankful to Jayne for understanding our ......”

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Jan 24,2015
Minithumbup
By: 'Chetan'
Jan 24,2015
0 people found
this helpful
My family is really thankful to Jayne for understanding our requirement and showed us the property as per our requirement. We have just moved to Great Britain and thanks to Jayne we got a good house in no time. She was really helpful, understanding and ...
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Comment on agent fees
The agent fee was reasonable and never even felt to negotiate for it.
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“Professional, prompt, polite. That's my review of Choices in Sutton, ......”

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Jan 23,2015
Minithumbup
By: 'Patricia'
Jan 23,2015
0 people found
this helpful
Professional, prompt, polite. That's my review of Choices in Sutton, especially Christina, who handled most details in starting management of my flat. She responded quickly and thoroughly, answering the questions. Almost all communications were by email (my choice) and Choices responded to each email. (Phone ...
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Comment on agent fees
Fees - fair, appropriate. The rates were agreed to because I felt Choices offered management, for a reasonable price, as well as being clear about the rates. I'm happy.
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“I have just moved into a property through choices and ......”

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Jan 23,2015
Minithumbup
By: 'hamza'
Jan 23,2015
0 people found
this helpful
I have just moved into a property through choices and am very grateful for the service i received. George helped me throughout the move in process and after a few weeks I was set to move in....
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“I took a property through choices with the help of ......”

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Jan 23,2015
Minithumbup
By: 'Chris'
Jan 23,2015
0 people found
this helpful
I took a property through choices with the help of george. He was very helpful and managed to move us in to the property swiftly. We were actually looking closer to town but george suggested a great property slightly further away. Good service....
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Comment on agent fees
Good
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“Me and my partner are new to renting and we ......”

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Jan 23,2015
Minithumbup
By: 'Zia'
Jan 23,2015
0 people found
this helpful
Me and my partner are new to renting and we didn't really no much about it. Leah I found was extremely helpful and patient towards us, she explained the whole process and exactly how much we would need....
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“I met Philip in office. He was vey polite and ......”

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Jan 23,2015
Minithumbup
By: 'Mai'
Jan 23,2015
0 people found
this helpful
I met Philip in office. He was vey polite and kind. We went to property and there alot of issue. Philip come to the house to take problem on paper. He is really good but property have alot of issue....
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“We used to live around the corner to the property ......”

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Jan 23,2015
Minithumbup
By: 'Ionut'
Jan 23,2015
0 people found
this helpful
We used to live around the corner to the property Philip found for me and my family. I explain to Philip that i need a nice property in the area and he got it for me....
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“Excellent service, professional throughout. Great care to detail and good ......”

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Jan 23,2015
Minithumbup
By: 'Dinu'
Jan 23,2015
0 people found
this helpful
Excellent service, professional throughout. Great care to detail and good communication skills. Punctual and courteous. Our circumstances were a bit special, but our needs were met and Jordan worked hard to make sure everything was all right. A+...
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“Rebecca is a very professional, courteous polite individual; she is ......”

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Jan 23,2015
Minithumbup
By: 'Sue'
Jan 23,2015
2 people found
this helpful
Rebecca is a very professional, courteous polite individual; she is always on the ball, willing to help in my search and goes the extra mile. Very knowledgeable about the properties and answers any questions straight away. I look forward to working with Rebecca and the ...
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“I recently sold a property in Hove and Samuel was ......”

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Jan 23,2015
Minithumbup
By: 'Texan'
Jan 23,2015
0 people found
this helpful
I recently sold a property in Hove and Samuel was the agent who assisted me with the transaction. All was going well with the sale until a week before completion when my buyer decided he did not want to buy the property but had arranged ...
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“I highly recommend will Donker to be on the top ......”

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Jan 23,2015
Minithumbup
By: 'Fatmata'
Jan 23,2015
0 people found
this helpful
I highly recommend will Donker to be on the top list as he is friendly with lots of patients. I would recommend him to my extended family....
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“Was very impressed with Choices Estate Agent, I spoke to ......”

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Jan 23,2015
Minithumbup
By: 'Mr'
Jan 23,2015
0 people found
this helpful
Was very impressed with Choices Estate Agent, I spoke to Keyan Nadim he was professional and very upbeat helped me to book in some viewings....
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“Rebecca is very friendly and professional. She has kept me ......”

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Jan 23,2015
Minithumbup
By: 'Bonnie'
Jan 23,2015
1 people found
this helpful
Rebecca is very friendly and professional. She has kept me informed of all goings on and has called the landlord to clarify any points I needed on the new property. I would highly recommend her....
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“Stephanie was very helpful, pleasant to deal with and kept ......”

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Jan 23,2015
Minithumbup
By: 'Olly'
Jan 23,2015
0 people found
this helpful
Stephanie was very helpful, pleasant to deal with and kept us updated on a regular basis....
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“when i was initially approached by choices in sutton i ......”

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Jan 23,2015
Minithumbup
By: 'Sue'
Jan 23,2015
0 people found
this helpful
when i was initially approached by choices in sutton i didn't really know that much about them but when heather first came round i was really impressed with her great attitude and professionalism. they found me a buyer after the first set of viewings took ...
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Comment on agent fees
flexible
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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