Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I am very happy with the service that I have ......”

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Jan 29,2015
Minithumbup
By: 'Theresa'
Jan 29,2015
0 people found
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I am very happy with the service that I have had from the boys in Caterham. Chester has been my main contact. He is always enthusiastic and keen to help me with my property. The tenants he has found for me are exactly the kind ...
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Comment on agent fees
They are managing my property and I have nothing to pay for the first 6 months! I am happy to say the least!
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“Helpful and prompt in dealing with any enquiries. Knowledgeable about ......”

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Jan 29,2015
Minithumbup
By: 'Rachel'
Jan 29,2015
2 people found
this helpful
Helpful and prompt in dealing with any enquiries. Knowledgeable about the surrounding areas and properties as well clear attention to detail...
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“Christina provided a Stellar Customer Service. (Delivered excellent customer service). ......”

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Jan 29,2015
Minithumbup
By: 'Max'
Jan 29,2015
0 people found
this helpful
Christina provided a Stellar Customer Service. (Delivered excellent customer service). She was accessible, responded in a timely manner, listened, treated me with respect, was honest, and honoured her commitments. Christina pro-actively shares knowledge with others. She views situation from multiple perspectives, and stays in constant ...
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N/A
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“Due to my profession, I move from property to property ......”

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Jan 29,2015
Minithumbup
By: 'Ricky'
Jan 29,2015
0 people found
this helpful
Due to my profession, I move from property to property quite frequently. Usually I always have a decent experience. On this occasion I was in a tight situation and after my last experience I had to make a change. I was skeptical when I approached ...
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“When arranging to let my property, I dealt with Katie ......”

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Jan 29,2015
Minithumbup
By: 'CTU'
Jan 29,2015
0 people found
this helpful
When arranging to let my property, I dealt with Katie who assured me that she would be able to find suitable tenants within one week. I put my faith in Katie and within 3 days she had confirmed a family who met the referencing criteria. Katie ...
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“Chester was very helpful and professional . He made all the ......”

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Jan 29,2015
Minithumbup
By: 'Paulo'
Jan 29,2015
0 people found
this helpful
Chester was very helpful and professional . He made all the efforts to let this property to me. On my next move , i expect Chester help....
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“Louise showed me round the property, she was enertic and ......”

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Jan 29,2015
Minithumbup
By: 'Paul'
Jan 29,2015
0 people found
this helpful
Louise showed me round the property, she was enertic and happy and promised the property would be how the property was! Thanks!!...
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“Stephanie was extremely professional, helpful and courteous through out the ......”

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Jan 29,2015
Minithumbup
By: 'Richard'
Jan 29,2015
0 people found
this helpful
Stephanie was extremely professional, helpful and courteous through out the entire letting process. She kept me informed but minimised any hassle, a very smooth process and notably a notch above other agents I have used. She achieved a great rent and secured a high calibre ...
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“Darren & Sam showed me round a property. Darren was informative & ......”

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Jan 29,2015
Minithumbup
By: 'Karen'
Jan 29,2015
0 people found
this helpful
Darren & Sam showed me round a property. Darren was informative & polite while always being there to answer my questions. His knowledge in property in excellent & no question I asked was to difficult for him....
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“Well I must say I was extremely impressed by his ......”

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Jan 29,2015
Minithumbup
By: 'Daudi'
Jan 29,2015
0 people found
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Well I must say I was extremely impressed by his delivery and also on how much passion he had for what he do....
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“I sold my property through Choices and Olivia was quick ......”

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Jan 29,2015
Minithumbup
By: 'CarlS'
Jan 29,2015
0 people found
this helpful
I sold my property through Choices and Olivia was quick to find me a buyer. She helped the process to run smoothly and gave me constant updates. The service I had from Choices was exceptional and I will be using their services again in the ...
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“Throughout our purchase of the property Olivia has been available ......”

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Jan 29,2015
Minithumbup
By: 'SFelicityP'
Jan 29,2015
0 people found
this helpful
Throughout our purchase of the property Olivia has been available to answer any of my questions. She provided me with all the information I needed to make the process as smooth and simple as possible. I will definitely be recommending Choices and Olivia to my ...
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“Olivia was professional and helpful in helping me find a ......”

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Jan 29,2015
Minithumbup
By: 'Bev-J-B'
Jan 29,2015
0 people found
this helpful
Olivia was professional and helpful in helping me find a buy to let property. She understood my requirements and gave me all the information I needed. I would definitely use Olivia again if I find myself looking for my next investment. Thumbs up and 5 stars!...
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“Esme has been a pleasure to work with and will ......”

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Jan 29,2015
Minithumbup
By: 'CShinerock'
Jan 29,2015
0 people found
this helpful
Esme has been a pleasure to work with and will definitely go to her for any letting requirements, she is very helpful, personable with great market awareness. I recommend her if you need to find property or if you are a landlord....
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“As soon as I met Michael he seemed very genuine.......”

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Jan 29,2015
Minithumbup
By: 'Sufyan'
Jan 29,2015
0 people found
this helpful
As soon as I met Michael he seemed very genuine. Right away he was friendly and helpful. He was confident that he was going to find me an ideal place and he really delivered! When it came to sorting any paper work he was very ...
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“When I met Ria she was very professional and polite. ......”

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Jan 28,2015
Minithumbup
By: 'Mrs'
Jan 28,2015
0 people found
this helpful
When I met Ria she was very professional and polite. She had a great understanding of the area,and the property itself. Any questions I had she answered there and then. So I really loved the property and viewed it again that night just shortly ...
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“Sam booked me in for a viewing on a property ......”

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Jan 28,2015
Minithumbup
By: 'Megan'
Jan 28,2015
0 people found
this helpful
Sam booked me in for a viewing on a property in Brighton. He was polite & efficient. He also updates me on new properties on the market as well....
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“Matthew and Choices found me tenants very fast and to ......”

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Jan 28,2015
Minithumbup
By: 'Maisie'
Jan 28,2015
0 people found
this helpful
Matthew and Choices found me tenants very fast and to a high quality like I asked of them, they knew I was picky and respected my wishes to have a certain tenant in place, If I ever needed to ask anything Matthew would always be ...
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“My experience with Matthew has been very impressive, he has ......”

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Jan 28,2015
Minithumbup
By: 'Claire'
Jan 28,2015
0 people found
this helpful
My experience with Matthew has been very impressive, he has kept in touch with me throughout my property search and has made renting a property very easy for me, I wouldn't need to ask any questions as Matthew went into detail about every property he ...
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“Last Saturday I viewed a property at Thomson Cresecent with ......”

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Jan 28,2015
Minithumbup
By: 'Donna'
Jan 28,2015
0 people found
this helpful
Last Saturday I viewed a property at Thomson Cresecent with Ria. I was running late but Ria insisted on waiting for me as she knew how keen I was on the property and id travelled a little way. Her customer services skills and communication is ...
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“I met Phillipa at the property that I had been ......”

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Jan 28,2015
Minithumbup
By: 'Claire'
Jan 28,2015
0 people found
this helpful
I met Phillipa at the property that I had been booked in to see. She was on time with a smile on her face and a bundle of energy. She answered all my questions and was more than happy to help. I have recommended my ...
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Comment on agent fees
Very competitive and fair rates
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“Matthew has been helping me find a property to rent ......”

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Jan 28,2015
Minithumbup
By: 'Simon'
Jan 28,2015
0 people found
this helpful
Matthew has been helping me find a property to rent at the moment, I have a very specific need and that is to have a ground floor flat for wheel chair access, Matthew and Choices have shown me round properties with this in mind and ...
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“We love our new home and are so pleased to ......”

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Jan 28,2015
Minithumbup
By: 'Katie'
Jan 28,2015
1 people found
this helpful
We love our new home and are so pleased to have finally moved in. When we were searching for somewhere, it became quite a chore having to continually call the agents for new apartments but it was the opposite with Choices. James was always calling ...
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“Katie Rest was an excellent worker in finding me a ......”

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Jan 28,2015
Minithumbup
By: 'Carmel'
Jan 28,2015
0 people found
this helpful
Katie Rest was an excellent worker in finding me a tenant to rent my flat. Originally she found a really good tenant and I was looking forward to them moving in and getting the property rented having had it on with a different agent for ...
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“Sasha has been an angel to me, she knew what ......”

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Jan 28,2015
Minithumbup
By: 'Mr'
Jan 28,2015
0 people found
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Sasha has been an angel to me, she knew what we were looking long as many other local agents but I would say that my wife was very picky buying our home. I am up sizing it wasn't easier to compete with first time buyers ...
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“Helpful, polite, caring team who were accomodating for our needs ......”

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Jan 27,2015
Minithumbup
By: 'Steven'
Jan 27,2015
0 people found
this helpful
Helpful, polite, caring team who were accomodating for our needs and answered all issues we were concerned with. Also helped finding flat mates to rent with which was lovely. Have enjoyed dealing with them and will continue to hopefully!...
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“Sam came round to value my property in the summer. ......”

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Jan 27,2015
Minithumbup
By: 'Andrew'
Jan 27,2015
0 people found
this helpful
Sam came round to value my property in the summer. He was prompt, smart & informative. Due to a change in circumstances I had to remove the property off the market. Sam was very understanding though & stayed professional the whole was through. I will have no ...
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“Matthew and choices have done everything I asked of them, ......”

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Jan 27,2015
Minithumbup
By: 'Sarah'
Jan 27,2015
0 people found
this helpful
Matthew and choices have done everything I asked of them, finding me a property within a week of looking for a certain style of property, they kept me up to date with everything that was happening. I am very pleased with the service I have ...
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“Chester and James have been extremely helpful and efficient. They ......”

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Jan 27,2015
Minithumbup
By: 'Pamela'
Jan 27,2015
0 people found
this helpful
Chester and James have been extremely helpful and efficient. They found me a tenant without even marketing the property and achieved the highest rent possible. It is very reassuring to know that my property is now in good hands - and for a reasonable fee ...
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Comment on agent fees
the fees are reasonable - you definitely get your money's worth!
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“Nicola has been very helpful in all matters regarding the ......”

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Jan 27,2015
Minithumbup
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Nicola
By: 'Faezeh'
Jan 27,2015
0 people found
this helpful
Nicola has been very helpful in all matters regarding the sale of our property. She has been active in chasing the buyer in order to speed up the transaction. She has a very positive attitude in what ever she does and we are satisfied and ...
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Comment on agent fees
Nicola has helped us deal with a difficult buyer and her help is very much appreciated.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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