Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Stephanie was great. She's punctual - turned up on time ......”

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Feb 02,2015
Minithumbup
By: 'Zeenia'
Feb 02,2015
0 people found
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Stephanie was great. She's punctual - turned up on time for our appointment and also has a problem solving attitude which is perfect especially when it came down to my references being delayed. The only thing I would suggest that she (and the company) improve ...
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“Very friendly and promptly came to visit property. Property went ......”

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Feb 01,2015
Minithumbup
By: 'E'
Feb 01,2015
0 people found
this helpful
Very friendly and promptly came to visit property. Property went onto the lettings market that day with viewings and the tenant found the next evening. Initial suggested rental was lower than I expected but ended up securing the higher rent. Was very good at showing ...
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“He calls me to confirm the visit but we just ......”

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Feb 01,2015
Minithumbup
By: 'Lucas'
Feb 01,2015
1 people found
this helpful
He calls me to confirm the visit but we just had a property already booked... He had good skills with customers, nice feeling with co workers. Nice One!...
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“I had my property on the market with a number ......”

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Feb 01,2015
Minithumbup
By: 'Taylor'
Feb 01,2015
0 people found
this helpful
I had my property on the market with a number of agents it was clear from the start which agents were better then others it was choices who found me a buyer. Choices was the best agent when it come to communication and honesty. Sasha ...
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Comment on agent fees
Not the cheapest agent but you get what you pay for!! Service was brilliant.
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“Jordan was very accommodating and extremely charming. He walked me ......”

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Feb 01,2015
Minithumbup
By: 'Marcia'
Feb 01,2015
0 people found
this helpful
Jordan was very accommodating and extremely charming. He walked me through finding the property and ensured that I got secure parking. He offered solutions to my concerns and questions. He was very patient....
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“The agent was very helpful when it came to helping ......”

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Jan 30,2015
Minithumbup
By: 'Jess'
Jan 30,2015
1 people found
this helpful
The agent was very helpful when it came to helping me and my flatmate work out potential finances for the property. They answered all questions we asked and seemed keen about the property. One area of improvement is to maybe consider looking up how to ...
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Comment on agent fees
Fees seemed high.
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“Katie Rest is always punctual and she is a very ......”

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Jan 30,2015
Minithumbup
By: 'Omasan'
Jan 30,2015
0 people found
this helpful
Katie Rest is always punctual and she is a very friendly person. She was knowledgeable and answered all my questions satisfactorily. I was impressed by her professionalism and happy to do business with her....
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Comment on agent fees
The fees are reasonable
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“Choices have been contacting me and my family for available 3......”

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Jan 30,2015
Minithumbup
By: 'Michael'
Jan 30,2015
0 people found
this helpful
Choices have been contacting me and my family for available 3beds. Philip has been in touch with us frequently and always keeps us updated as to Whats available....
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“I found Katie very helpful and efficient throughout the rental ......”

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Jan 30,2015
Minithumbup
By: 'Liz'
Jan 30,2015
0 people found
this helpful
I found Katie very helpful and efficient throughout the rental of my property. She kept in touch and updated at all times however small the information. Thank you...
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“Chester is a top guy. He got me a flat ......”

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Jan 30,2015
Minithumbup
By: 'Dean'
Jan 30,2015
0 people found
this helpful
Chester is a top guy. He got me a flat on the same day that I registered. He is to the point and does not mess around and for that reason I will go to him every time....
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“Was very pleased with my experience with Choices Estate Agent, ......”

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Jan 30,2015
Minithumbup
By: 'Ms'
Jan 30,2015
0 people found
this helpful
Was very pleased with my experience with Choices Estate Agent, was talking to a general man called Keyan he was very helpfull to my situation and updated me weekly on new places to rent....
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“We Moved to Choices after a period of dissatisfaction with ......”

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Jan 30,2015
Minithumbup
Staff profile picture
Helen
By: 'Laurence'
Jan 30,2015
3 people found
this helpful
We Moved to Choices after a period of dissatisfaction with our previous Letting Agent. The property had been vacant for several months and we were becoming concerned that little effort or urgency was being made to get the house let. I met Helen Gasson and ...
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Comment on agent fees
Very competitive.
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“Tom was on time to meet at the property. Tom ......”

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Jan 30,2015
Minithumbup
By: 'Polly'
Jan 30,2015
2 people found
this helpful
Tom was on time to meet at the property. Tom introduced himself and led us to the property. Tom gave us time to look around and then answered the questions we had. Whilst the property wasn't right for me, I was happy with the service ...
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“Arranged a viewing of property. Good comunication, great service. Helpfull ......”

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Jan 30,2015
Minithumbup
By: 'Ed'
Jan 30,2015
2 people found
this helpful
Arranged a viewing of property. Good comunication, great service. Helpfull to arrange a best time for us to view the flat....
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“Tom called me to see if I would be interested ......”

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Jan 30,2015
Minithumbup
By: 'laura'
Jan 30,2015
2 people found
this helpful
Tom called me to see if I would be interested in viewing a property in horley. He was easy to speak to and explained that although the property in question did not meet all of my requirements it did exceed some of them. He promised ...
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“I didn´t get any property to rent yet but ......”

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Jan 30,2015
Minithumbup
By: 'Jose'
Jan 30,2015
2 people found
this helpful
I didn´t get any property to rent yet but they are offering constantly and that is appreciated. Tom is doing what he can and Helen is very friendly....
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“I have recently purchased a property with an existing tenant, ......”

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Jan 30,2015
Minithumbup
By: 'Peter'
Jan 30,2015
0 people found
this helpful
I have recently purchased a property with an existing tenant, everything went as expected with the purchase of the property, however after a few months we noticed there was an issue with the first month's rent, I asked Jayne Roberts if she would look into ...
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“I have received a good service. I have been looking ......”

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Jan 30,2015
Minithumbup
By: 'bina'
Jan 30,2015
0 people found
this helpful
I have received a good service. I have been looking for a place to rent for a while. Choices were very nice and polite to me....
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“It was a good prompt professional service. When showing the ......”

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Jan 29,2015
Minithumbup
By: 'Jamie'
Jan 29,2015
0 people found
this helpful
It was a good prompt professional service. When showing the property they had a lot of helpful information. Would definitely recommend...
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“I contacted Esme about a property that unfortunately had just ......”

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Jan 29,2015
Minithumbup
By: 'Julian'
Jan 29,2015
0 people found
this helpful
I contacted Esme about a property that unfortunately had just been taken off the market. She immediately responded with another property that she thought may have been suitable. We ended up letting the suggested property. Esme was professional and prompt with all communication and very ...
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“Darren sold my house for me. He was polite, friendly & ......”

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Jan 29,2015
Minithumbup
By: 'Steven'
Jan 29,2015
0 people found
this helpful
Darren sold my house for me. He was polite, friendly & very to the point. He sold my property very quickly & at more than I wanted. When Darren wasn't available Lisa was very helpful for me. Thanks to everybody at the office for their help & I'll 100% ...
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“We came to choices for a sale of a property, ......”

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Jan 29,2015
Minithumbup
By: 'Kerry'
Jan 29,2015
0 people found
this helpful
We came to choices for a sale of a property, we had Darren who was a very polite honest gentleman, he made sure everything he said we understood, I'm glad we decided to come to choices as we couldn't of had better people! A* to ...
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“Very good a proactive agent. Found me a tenant very ......”

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Jan 29,2015
Minithumbup
By: 'Burley'
Jan 29,2015
0 people found
this helpful
Very good a proactive agent. Found me a tenant very fast. Paperwork was all very straight forward. Very happy with after care. Will probably use again...
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“will donker has been ver professional in finding me and ......”

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Jan 29,2015
Minithumbup
By: 'LELA'
Jan 29,2015
0 people found
this helpful
will donker has been ver professional in finding me and my son a home, his communication has been excellent and efficient, very patient. his serveses fast and truthfull everything took less that 2weeks cant wait to move to my new home highly recommended xx...
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“Will was very helpful and friendly in finding me a ......”

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Jan 29,2015
Minithumbup
By: 'Kandasamy'
Jan 29,2015
0 people found
this helpful
Will was very helpful and friendly in finding me a good tenant quickly. I was very happy with the rent that he managed to get me and I would happily use him again and recommend him as well....
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“Thankyou for everything, so happy with the property it is ......”

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Jan 29,2015
Minithumbup
By: 'Kelly'
Jan 29,2015
0 people found
this helpful
Thankyou for everything, so happy with the property it is amazing and a perfect size. choices were always on the ball with references etc so surprised how quickly they done it...
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“Really happy with the whole process, I went through with ......”

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Jan 29,2015
Minithumbup
By: 'Neil'
Jan 29,2015
0 people found
this helpful
Really happy with the whole process, I went through with Choices was quick and efficient! Thankyou for your help finding me a property....
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“I first met Katie Rest in 2012 when she came over ......”

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Jan 29,2015
Minithumbup
By: 'Irena'
Jan 29,2015
0 people found
this helpful
I first met Katie Rest in 2012 when she came over to evaluate my two bedroom flat( mentioned above). As I haven't got experience in selling, the situation to me seemed stressful. Katie was brilliant with her advice and guidance. I was impressed with the way ...
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“After giving my property to choices They were very quick ......”

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Jan 29,2015
Minithumbup
By: 'lynjames'
Jan 29,2015
0 people found
this helpful
After giving my property to choices They were very quick and enthusiastic about finding me a tenant after meeting the tenant and seeing durable references I could see I had chosen the right agent....
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“I used choices for the first time recently and they ......”

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Jan 29,2015
Minithumbup
By: 'Jackrodgers'
Jan 29,2015
0 people found
this helpful
I used choices for the first time recently and they were very good and really helped me every step of the way. My main contact was Tabatha, however Andrew and Steve helped sometimes too. I am now moved in and very happy! Hopefully they will ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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