Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I was impressed with Darren's brooms drive and his approachTo ......”

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Feb 06,2015
Minithumbup
By: 'DC'
Feb 06,2015
0 people found
this helpful
I was impressed with Darren's brooms drive and his approach To selling my house, his background research and marketing of my property Was key to getting an offer with my first set of viewings as I had been let Down by previous estate agents, I ...
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“I found a property through choices. Bijal was very helpful ......”

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Feb 06,2015
Minithumbup
By: 'John'
Feb 06,2015
0 people found
this helpful
I found a property through choices. Bijal was very helpful in my search. She went above and beyond in trying to help. We found out 3 bed house through choices and really appreciated their help....
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“Mr Chris showed me property to buy for me to ......”

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Feb 06,2015
Minithumbup
By: 'bakha'
Feb 06,2015
0 people found
this helpful
Mr Chris showed me property to buy for me to rent it out. Very happy with price and will keep using them...
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“Chris showed me a few properties in Crawley, he knew ......”

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Feb 06,2015
Minithumbup
By: 'gossops'
Feb 06,2015
0 people found
this helpful
Chris showed me a few properties in Crawley, he knew what I was looking for and I could always count on him calling me first....
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“Since dealing with Choices Amie has been extremely helpful and ......”

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Feb 06,2015
Minithumbup
By: 'Ellie'
Feb 06,2015
0 people found
this helpful
Since dealing with Choices Amie has been extremely helpful and kept me up to date with properties that match my criteria. She is lovely to talk to. I would definitely be recommending choices and using them in the future. Thank you!...
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“Will has been very helful throughout my property search. I ......”

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Feb 06,2015
Minithumbup
By: 'Sharon'
Feb 06,2015
0 people found
this helpful
Will has been very helful throughout my property search. I really appreciate his help. We were looking for a 2 bed, will helped us through the process at every step....
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“Phoned Choices and talked to Phillipa and she told me ......”

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Feb 06,2015
Minithumbup
By: 'Rupert'
Feb 06,2015
0 people found
this helpful
Phoned Choices and talked to Phillipa and she told me about a certain 1 Bed property and got booked in for a viewing, when I went to the property met a man called Keyan and he was very helpful with all my questions, very impressed with ...
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“Was a very good experience dealing with Phillipa from Choices, ......”

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Feb 06,2015
Minithumbup
By: 'Hazel'
Feb 06,2015
0 people found
this helpful
Was a very good experience dealing with Phillipa from Choices, she got my info and told me about two different properties and booked me a viewing....
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“Just wanted to say what a pleasure it has been ......”

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Feb 06,2015
Minithumbup
By: 'Xia'
Feb 06,2015
0 people found
this helpful
Just wanted to say what a pleasure it has been to be dealing with Choices and espeshaly Keyan very helpfull and prompt....
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“Mr Michael Harris was able to find my tenant a ......”

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Feb 06,2015
Minithumbup
By: 'JD'
Feb 06,2015
0 people found
this helpful
Mr Michael Harris was able to find my tenant a beautiful property that was reasonable price and in a lovely location. He was robust in his approach and kept a high degree of professionalism in his understanding that both tenant and myself were under a ...
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“My experience with choices was very good. Michael was very ......”

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Feb 06,2015
Minithumbup
By: 'Natalie'
Feb 06,2015
0 people found
this helpful
My experience with choices was very good. Michael was very helpful with his service in helping me find my ideal property. I would be very happy to use him again and recommend him to anyone i know that is looking for somewhere to rent....
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“I was looking for a apartment to rent but wasn't ......”

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Feb 06,2015
Minithumbup
By: 'Zo'
Feb 06,2015
0 people found
this helpful
I was looking for a apartment to rent but wasn't sure about the details. Whilst speaking to the agent he really helped me with the details of rent and area so forth as I was unsure of the area . Also recommended alternative properties in the ...
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Comment on agent fees
The agent dealt with all my queries on rent and bills accordingly. He was very patient and helpful which helped me to decide well in my decision.
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“Upon meeting Nicola I found her to be a confident,......”

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Feb 06,2015
Minithumbup
Staff profile picture
Nicola
By: 'Shaheb'
Feb 06,2015
0 people found
this helpful
Upon meeting Nicola I found her to be a confident,professional and very helpful individual who approached me with a smile and enthusiasm which is always a great start. She showed me around the property and I felt she answered all my questions honestly and ...
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“Michael was very friendly and whenever I contacted him he ......”

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Feb 06,2015
Minithumbup
By: 'Rickster'
Feb 06,2015
0 people found
this helpful
Michael was very friendly and whenever I contacted him he would answer whatever questions I had to ask him. I would definitely recommend him solely on this purpose....
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“Holly's customer service skills are incredible. She is helpful, kind & ......”

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Feb 06,2015
Minithumbup
By: 'Hayley'
Feb 06,2015
0 people found
this helpful
Holly's customer service skills are incredible. She is helpful, kind & puts my needs first. She was prompt to my viewing & I couldn't have thanked her enough for all her hard work....
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Comment on agent fees
Fees were very fair.
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“Olivia has helped me to sell my property after it ......”

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Feb 05,2015
Minithumbup
By: 'HappyCustomer'
Feb 05,2015
0 people found
this helpful
Olivia has helped me to sell my property after it had been on the market for 6 months. When I decided to give Choices a go they found me a buyer within a week. I am very pleased with all the hard work Olivia has done ...
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Comment on agent fees
High but definitely worth it.
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“Louise was very aware of what I wanted and she ......”

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Feb 05,2015
Minithumbup
By: 'Jo'
Feb 05,2015
0 people found
this helpful
Louise was very aware of what I wanted and she didn't waste my time and showed me properties that I would like. I except to use Choices if I ever decide to move. Very helpfull!...
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“Choices have been a great company to deal with over ......”

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Feb 05,2015
Minithumbup
By: 'Paul'
Feb 05,2015
0 people found
this helpful
Choices have been a great company to deal with over the last few weeks. Chester called me regularly with updates on properties that were becoming available and then when I secured my house he helped me with regards to referencing etc. My wife and I ...
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“I sold my property through Choices recently and the service ......”

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Feb 05,2015
Minithumbup
By: 'Frenchie'
Feb 05,2015
0 people found
this helpful
I sold my property through Choices recently and the service I have had has been brilliant from day 1. I have mostly been communicating with Olivia who has been very informative, honest and professional. I will continue to use Choices wherever possible....
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Comment on agent fees
Fees were slightly high but you get what you pay for - best service I've ever had off of an agent. They found me a buyer very quickly as well, no false promises here!
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“Olivia was quick in helping me and my family find ......”

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Feb 05,2015
Minithumbup
By: 'Pinky'
Feb 05,2015
0 people found
this helpful
Olivia was quick in helping me and my family find a property that was ideal for us. She was always kind, professional and helpful. I always have my questions answered and she gives me constant updates on my purchase. Thank you Mrs J...
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“I was debating taking my property off of the market ......”

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Feb 05,2015
Minithumbup
By: 'MrL007'
Feb 05,2015
0 people found
this helpful
I was debating taking my property off of the market until Olivia from Choices contacted me. I decided to give Choices a chance and they definitely delivered. They secured me a buyer at full asking price within the time they stated they could do it. ...
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“James and Matthew were excellent. First time renting and Choices ......”

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Feb 05,2015
Minithumbup
By: 'Niamh'
Feb 05,2015
0 people found
this helpful
James and Matthew were excellent. First time renting and Choices were the first agent I spoke to so I have nothing to compare them to but I was really pleased with everything and would definitely recommend them to any body else....
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“Ria Jacobs very friendly and helpful. quick responds and effient ......”

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Feb 05,2015
Minithumbup
By: 'yu'
Feb 05,2015
0 people found
this helpful
Ria Jacobs very friendly and helpful. quick responds and effient to all question. would using your service again . would recommended....
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“Darren has been excellent through the sale of my property ......”

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Feb 05,2015
Minithumbup
By: 'Lisa'
Feb 05,2015
0 people found
this helpful
Darren has been excellent through the sale of my property achieved me the best price, professional service would recommend to anyone wishing to sell their property at a fast pace! Thank you Darren!...
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Comment on agent fees
Reasonible and worth it
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“Tom was very helpful and quick to respond to an ......”

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Feb 05,2015
Minithumbup
By: 'Jo'
Feb 05,2015
1 people found
this helpful
Tom was very helpful and quick to respond to an email called me the very next morning. He answered all my queries that I needed answered. I had a very pleasant experience dealing with Tom Welch very satisfied....
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“One of the worst letting agents i've ever had the ......”

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Feb 05,2015
Minithumbdown
By: 'Mr'
Feb 05,2015
3 people found
this helpful
One of the worst letting agents i've ever had the displeasure of using. Katarina lied about the property going to be refurbished prior to us moving in, it was not. She then suffered memory loss regarding this statement. Did absolutely nothing to help resolve any ...
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What agent could do to change your mind?
Acted professionally Not lied. Develope organisational skills. Not lie about being out of the office (we can see through windows).
Attached Filesnbsp;
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“After enquiring about a property on the choices website I ......”

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Feb 05,2015
Minithumbup
By: 'benhide'
Feb 05,2015
0 people found
this helpful
After enquiring about a property on the choices website I was contacted by andrew from the coulsdon branch and he went through the whole prosses with me and booked me in for a viewing after looking at the property and placing a holding deposit the ...
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“Rebecca was very helpful and I am happy with how ......”

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Feb 05,2015
Minithumbup
By: 'Joanne'
Feb 05,2015
3 people found
this helpful
Rebecca was very helpful and I am happy with how we have been treated I highly recommend choices to others....
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“Will has been very pleasant to deal with. I was ......”

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Feb 05,2015
Minithumbup
By: 'Charmaine'
Feb 05,2015
0 people found
this helpful
Will has been very pleasant to deal with. I was looking for a three bed house. I initailly missed out on one but was continually helpful and later showed a better house that fit our budget. He was very upfront with what need to be ...
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“Nicola has shown great confidence that she could sell my ......”

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Feb 05,2015
Minithumbup
Staff profile picture
Nicola
By: 'JMP'
Feb 05,2015
0 people found
this helpful
Nicola has shown great confidence that she could sell my property and has been very friendly and professional thus far....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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